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Uni Solutions Overview

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santhosh9000

Uni-Solutions is an Indian business process outsourcing company that specializes in lead generation services. It aims to provide high quality sales and marketing support to clients through an experienced team while leveraging existing relationships to identify new business opportunities. Uni-Solutions recruits and trains personnel and has expertise in performance management, quality control, and talent retention to deliver services to clients in various industries and countries.

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Uni-Solutions(Bangalore)Pvt Ltd. Lead Generation Services
Agenda • Introduction • Objective • Uni-Solutions Value Proposition • Client Relationship Overview • Service Delivery Expertise • Questions company confidential 2
Introduction Uni-Solutions specialize in business process outsourcing services and offer flexible, efficient, transparent and secure solutions. Uni-Solutions is based in Bangalore (India) with clients from a wide range of industries and geographic locations. Uni-Solutions’ Value Proposition is built around making our client partnership grow through: • A focused method that guarantees quality and cost savings • Helping clients focus on their core competencies and offload support activities • Efficient utilization of our client's staff and resources • Higher customer satisfaction through Uni-solutions’ Value Added Service company confidential 3
Objective • To provide an opportunity for the sales team to understand how Uni- Solutions can provide Business Development Services • To provide a high quality sales and marketing support to the In-house Sales team. • To showcase Uni-Solutions’ service delivery model • To leverage the existing relationship and map potential business opportunities. company confidential 4
Uni-Solutions proposal Unisolutions will provide a desk of experienced marketing support personnel that are 100% dedicated to supporting your sales and marketing effort at globally competitive prices. While it is anticipated that the work of the desk would be to qualify new sales opportunities and set up sales calls for Sigma, the desk could be used to support a large number of sales and marketing initiatives relative to getting value from the sales and marketing database. By using this type of high-quality marketing support, you will find a number of tasks that could be most efficiently executed through the sales and marketing support desk and get more sales from old contact and account data. company confidential 5
Client Relationship Overview Name: Manthan Software Services Service: Lead Generation Team Size: 2-6 Geography: US,UK,ANZ,APAC,EUR Name: PCM Real Estate Service: Lead Generation/Outbound Telemarketing Team Size:1 Geography: US Name: Group BDO Service: Lead Generation Team Size: 4 Geography: US Name: AusPower Consulting Pty ltd. Service: Lead Generation/Marketing Services Team Size: 1 company confidential 6 Geography: US
Client Relationship Cont’d.. Name: Redwood Associates Service: Lead Generation Team Size: 1-2 Geography: US,AUS Name: Kaavo Service: Lead Generation Team Size: 1-2 Geography: US Name: Evolven Software Service: Lead Generation Team Size: 2 Geography: US company confidential 7
Service Delivery Expertise • Recruitment • Training • Performance Management • Work Force Management • Quality Management • Program Governance and Review • Talent Retention company confidential 8
Recruitment • Methodology – Hub & Spoke Model – Advertisements – Referrals – Hire & Train • Process – General Aptitude tests – Assessment by Trainer to check competency – Grammar, Clarity, Fluency, Accent, and Customer Service - Assessment by Soft Skill Trainer to check trainability – Background & Psychometric Tests – Assessment by HR to check stability • Agent Profiling – Bucketing and deployment across programs based on aptitude company confidential 9
Training Pre Process Training Process Training • Neutral accent- communicative & grammar- listening comprehension • Persuasive Selling • American & UK culture, • Motivation & Confidence objection handling • Cold Calling & Prospecting • Rebuttals • Sales Presentations • Voice modulation • Executive Selling • Role plays • Competitive Selling • Weekly evaluations • Graduation – Process Training company confidential 10
Performance Management System • Structured job profiles and KRA’s • XYZ Performance Management System • Improvement action plans for outlier management • Performance linked Incentive Plan company confidential 11
Work force Management Team • Real-time Management • Forecasting and Scheduling • Reporting Microsoft Excel Worksheet • Data Analytics company confidential 12
Quality Management Every 20 associates would have one dedicated quality analyst, who would periodically monitor the associates according to the parameters set by the client. They give feedbacks on the areas of improvements and have team reviews bi monthly with the operations team. • Call analysis and feedback program • Customer perception, feedback to the client • Serve as a liaison between the external client & internal ops team to setup Quality parameters • Identification of training needs. company confidential 13
Program Governance and Review Post Vendor ‘Go Live’ Steady State: Initial objectives • Weekly Program Review – Selection onwards (90-180 Consistently of outsourcing days) achieving are achieved Project Manager ___________ desired results Learning Curve • Weekly Business Review – Project Mgmt Approach Managing Expectation Phased Ramp Value Added Services/ Director/Head Operations Gaps up Solutions • Fortnightly BQC Review Alignment of Alignment of Identification of Continuous Corp. Cultural Corp. Cultural New Processes ‘Tangible’ improvement Duration: 2-4 Duration: 3-6 Duration: 6-18 Duration: months months months Continuous company confidential 14
Talent Retention • Surprise floor gifts • Target achievement incentives • Performance Excellence Awards • Annual performance bonus • Long service awards(1 year & above) • Medical & insurance benefits to the employees & their families • Annual performer’s day • Group outings • Monthly entertainment program • Birthday and anniversary celebrations • Offshore training program • Internal Job Posting company confidential 15
Technology Best of the breed VOIP solutions backed by carriers of British Telecom adapted with 95% redundancy with a strong back up from industry leading technology providers • Bandwidth – 1Mbps ( 1:1 ) • Pentium 4 desktops • Panasonic Analog Phones • Call Recording • Power Backup • Data Protection company confidential 16
Infrastructure company confidential 17
Questions company confidential 18

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Uni Solutions Overview

  • 1. Uni-Solutions(Bangalore)Pvt Ltd. Lead Generation Services
  • 2. Agenda • Introduction • Objective • Uni-Solutions Value Proposition • Client Relationship Overview • Service Delivery Expertise • Questions company confidential 2
  • 3. Introduction Uni-Solutions specialize in business process outsourcing services and offer flexible, efficient, transparent and secure solutions. Uni-Solutions is based in Bangalore (India) with clients from a wide range of industries and geographic locations. Uni-Solutions’ Value Proposition is built around making our client partnership grow through: • A focused method that guarantees quality and cost savings • Helping clients focus on their core competencies and offload support activities • Efficient utilization of our client's staff and resources • Higher customer satisfaction through Uni-solutions’ Value Added Service company confidential 3
  • 4. Objective • To provide an opportunity for the sales team to understand how Uni- Solutions can provide Business Development Services • To provide a high quality sales and marketing support to the In-house Sales team. • To showcase Uni-Solutions’ service delivery model • To leverage the existing relationship and map potential business opportunities. company confidential 4
  • 5. Uni-Solutions proposal Unisolutions will provide a desk of experienced marketing support personnel that are 100% dedicated to supporting your sales and marketing effort at globally competitive prices. While it is anticipated that the work of the desk would be to qualify new sales opportunities and set up sales calls for Sigma, the desk could be used to support a large number of sales and marketing initiatives relative to getting value from the sales and marketing database. By using this type of high-quality marketing support, you will find a number of tasks that could be most efficiently executed through the sales and marketing support desk and get more sales from old contact and account data. company confidential 5
  • 6. Client Relationship Overview Name: Manthan Software Services Service: Lead Generation Team Size: 2-6 Geography: US,UK,ANZ,APAC,EUR Name: PCM Real Estate Service: Lead Generation/Outbound Telemarketing Team Size:1 Geography: US Name: Group BDO Service: Lead Generation Team Size: 4 Geography: US Name: AusPower Consulting Pty ltd. Service: Lead Generation/Marketing Services Team Size: 1 company confidential 6 Geography: US
  • 7. Client Relationship Cont’d.. Name: Redwood Associates Service: Lead Generation Team Size: 1-2 Geography: US,AUS Name: Kaavo Service: Lead Generation Team Size: 1-2 Geography: US Name: Evolven Software Service: Lead Generation Team Size: 2 Geography: US company confidential 7
  • 8. Service Delivery Expertise • Recruitment • Training • Performance Management • Work Force Management • Quality Management • Program Governance and Review • Talent Retention company confidential 8
  • 9. Recruitment • Methodology – Hub & Spoke Model – Advertisements – Referrals – Hire & Train • Process – General Aptitude tests – Assessment by Trainer to check competency – Grammar, Clarity, Fluency, Accent, and Customer Service - Assessment by Soft Skill Trainer to check trainability – Background & Psychometric Tests – Assessment by HR to check stability • Agent Profiling – Bucketing and deployment across programs based on aptitude company confidential 9
  • 10. Training Pre Process Training Process Training • Neutral accent- communicative & grammar- listening comprehension • Persuasive Selling • American & UK culture, • Motivation & Confidence objection handling • Cold Calling & Prospecting • Rebuttals • Sales Presentations • Voice modulation • Executive Selling • Role plays • Competitive Selling • Weekly evaluations • Graduation – Process Training company confidential 10
  • 11. Performance Management System • Structured job profiles and KRA’s • XYZ Performance Management System • Improvement action plans for outlier management • Performance linked Incentive Plan company confidential 11
  • 12. Work force Management Team • Real-time Management • Forecasting and Scheduling • Reporting Microsoft Excel Worksheet • Data Analytics company confidential 12
  • 13. Quality Management Every 20 associates would have one dedicated quality analyst, who would periodically monitor the associates according to the parameters set by the client. They give feedbacks on the areas of improvements and have team reviews bi monthly with the operations team. • Call analysis and feedback program • Customer perception, feedback to the client • Serve as a liaison between the external client & internal ops team to setup Quality parameters • Identification of training needs. company confidential 13
  • 14. Program Governance and Review Post Vendor ‘Go Live’ Steady State: Initial objectives • Weekly Program Review – Selection onwards (90-180 Consistently of outsourcing days) achieving are achieved Project Manager ___________ desired results Learning Curve • Weekly Business Review – Project Mgmt Approach Managing Expectation Phased Ramp Value Added Services/ Director/Head Operations Gaps up Solutions • Fortnightly BQC Review Alignment of Alignment of Identification of Continuous Corp. Cultural Corp. Cultural New Processes ‘Tangible’ improvement Duration: 2-4 Duration: 3-6 Duration: 6-18 Duration: months months months Continuous company confidential 14
  • 15. Talent Retention • Surprise floor gifts • Target achievement incentives • Performance Excellence Awards • Annual performance bonus • Long service awards(1 year & above) • Medical & insurance benefits to the employees & their families • Annual performer’s day • Group outings • Monthly entertainment program • Birthday and anniversary celebrations • Offshore training program • Internal Job Posting company confidential 15
  • 16. Technology Best of the breed VOIP solutions backed by carriers of British Telecom adapted with 95% redundancy with a strong back up from industry leading technology providers • Bandwidth – 1Mbps ( 1:1 ) • Pentium 4 desktops • Panasonic Analog Phones • Call Recording • Power Backup • Data Protection company confidential 16
  • 17. Infrastructure company confidential 17
  • 18. Questions company confidential 18