10 ways to have better conversation
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The document summarizes 10 tips for having a better conversation based on a TED talk by Celeste Headlee. The tips include not multi-tasking, asking open-ended questions, going with the flow of the conversation, admitting when you don't know something, avoiding repeating your own experiences, staying focused on the topic, being brief, and listening more than talking. The overall message is that conversation requires balance between speaking and listening, and these tips can help people engage more fully in discussions.
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10 ways to have better conversation
- 2. Based on a TEDx talk by: Celeste Headlee Host | Public Radio International Reporter for Day to Day Alumni Michigan Opera Theatre “A good conversation is like a mini skirt; short enough to retain attention but long enough to cover the subject.” – Celeste Headlee
- 3. Do we avoid people?
- 4. Conversation requires a balance between talking & listening Technology has had a lot to do with this Over a third of American teenagers send about more than 100 texts in a day Also these teenagers are more likely to text their friends than talk to them face to face
- 5. Conversational competence is the single-most overlooked thing In this 21st century, there is no single most important things than having a good conversation.
- 6. 10 Simple ways to have a better conversation
- 7. 1. Don’t multi- task Be present in the conversation, don’t think about any previous arguments or future events
- 8. 2. Don’t pontificate If you want to state your opinion without any opportunity for response or argument or pushback or growth, write a blog
- 9. 3. Use open- ended questions Try asking things like, "What was that like?" "How did that feel?" Because then they might have to stop for a moment and think about it, and you're going to get a much more interesting response.
- 10. 4. Go with the flow That means thoughts will come into your mind and you need to let them go out of your mind.
- 11. 4. Go with the flow That means thoughts will come into your mind and you need to let them go out of your mind.
- 12. 5. If you don't know, say that you don't know Be more careful about what you claim to be an expert in and what you claim to know for sure
- 13. 6. Don’t equate your experiences with theirs If they're talking about having lost a family member, don't start talking about the time you lost a family member
- 14. 7. Try not to repeat yourself Don’t keep rephrasing it over and over
- 15. 8. Stay out of the weeds People don't care about the years, the names, the dates, all those details that you're struggling to come up with in your mind
- 16. 9. This is not the last one, but it is the most important one Buddha said, and I'm paraphrasing, "If your mouth is open, you're not learning."
- 17. 10. Be brief A good conversation is like a miniskirt; short enough to retain interest, but long enough to cover the subject
- 18. To conclude, Go out, talk to people, listen to people, and, most importantly, be prepared to be amazed Thank You
- 20. These slides are created by Shubhanka Malpani, IIM Lucknow, as part of an MBA course, Personal Branding (www.MBAskills.in), taught by Prof. Sameer Mathur. Prof. Sameer Mathur IIM Lucknow, Marketing Professor, 2013-Present McGill University, Marketing Professor, 2009-13 Carnegie Mellon, Ph.D. and M.S. Marketing, 2003-09 Salonee Chitlangia IIM Lucknow, PGDM, 2014-16