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170411 concept of digital government

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Kenji Hiramoto
Kenji Hiramoto

Digital government is a platform to support a digital society amid challenges of aging, globalization, and emerging technologies. The government aims to transform from a system of "darts" where citizens cannot move fast, to a "moving walkway" that actively supports citizens. This will be achieved through a user-centric and innovative digital government model based on openness, fairness, participation and evidence-based policymaking. The key pillars are service design focused on user experience, an open and interoperable platform using APIs and data standards, and IT governance including an innovation team. The overall goal is to decrease inconvenient services, increase business speed and service levels, and create new innovative services by transitioning processes from paper-based to digital.

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Concept of Digital Government Kenji Hiramoto Chief strategist National Strategy office of IT Cabinet Secretariat Government of Japan 1
Sustainable Society Aging GlobalizationEconomy Digital Government is a Platform for Digital Society 2 Population Diversity Emerging Tech. Internet Cloud Services Design Thinking Mobile Tech. APIs Collaboration
3 Proprietary Shared or Standard Service Central Government Central Government & Local Governments Paper Digital Human Digital Tech. Support Computer Device System Service Cost Reduction Public Value Non-Internet User Internet User
Concept & Vision  Government is like a road. It’s a infrastructure of social activities.  Before the GCIO, it was dart courses. Citizens couldn’t move fast.  E-Government aims to remove the burden.  Our new target is a moving walkway. Government will support to accelerate citizen activities. 4 Sustainable and fulfilling Life. A world-class environment where workers and enterprises can fulfill their potential. Before the GCIO “Dart” Previous Target “Road” New Target “Moving warkway”
Digital government model  Trusted and Open Government [User Centric Government]  Transparency & Openness  Fairness  Participation  Collaboration  Community support  Evidence-based policy making  Service design & user experience  Digitized and Tech-driven Government [Innovative Government]  Digital data  Connected  Digital technology  Digital culture  Deregulation  Smart phone and Tablet  Government as a Platform  Gov. service-embedded Commercial service  APIs 5 Source:Fujieda-city Guide at the city hall Digital government workshop
Start with user needs Digital First Once only One stop Open government Make it simple Interoperability Inclusive services 6 Principals
Policy Service design • Business transformations • Customer experience • Citizen centric web services Platform • Openness • Open data • National ID service • Interoperability • APIs & data standard • Service platform & Cloud services • Government wide services • Public cloud services IT Governance •Innovation Team •IT management 7 Platform Services from Governments Services from third parties
Digital first IT governance Platform Service design One stop Once only Law Support program Procurement License Online application Innovation team Digital master dataWorkstyle reform Data reference model Code Our Goal Decrease inconvenient services Increase business speed and service level. Create innovative services From paper to digital No rewrite Notification Hands on support User-friendry service Web reform（UX) Use digital Tech. Trigger for new service Integrated portal Easy to gather the data! I have not known the useful information. My only action is to confirm it. I’m at home, today. Easy to use! Amazing solutions! Speed up! Hack it! It’s cool!! Everywhere Enterprises Data Mush up the data from industries 8
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170411 concept of digital government

  • 1. Concept of Digital Government Kenji Hiramoto Chief strategist National Strategy office of IT Cabinet Secretariat Government of Japan 1
  • 2. Sustainable Society Aging GlobalizationEconomy Digital Government is a Platform for Digital Society 2 Population Diversity Emerging Tech. Internet Cloud Services Design Thinking Mobile Tech. APIs Collaboration
  • 3. 3 Proprietary Shared or Standard Service Central Government Central Government & Local Governments Paper Digital Human Digital Tech. Support Computer Device System Service Cost Reduction Public Value Non-Internet User Internet User
  • 4. Concept & Vision  Government is like a road. It’s a infrastructure of social activities.  Before the GCIO, it was dart courses. Citizens couldn’t move fast.  E-Government aims to remove the burden.  Our new target is a moving walkway. Government will support to accelerate citizen activities. 4 Sustainable and fulfilling Life. A world-class environment where workers and enterprises can fulfill their potential. Before the GCIO “Dart” Previous Target “Road” New Target “Moving warkway”
  • 5. Digital government model  Trusted and Open Government [User Centric Government]  Transparency & Openness  Fairness  Participation  Collaboration  Community support  Evidence-based policy making  Service design & user experience  Digitized and Tech-driven Government [Innovative Government]  Digital data  Connected  Digital technology  Digital culture  Deregulation  Smart phone and Tablet  Government as a Platform  Gov. service-embedded Commercial service  APIs 5 Source:Fujieda-city Guide at the city hall Digital government workshop
  • 6. Start with user needs Digital First Once only One stop Open government Make it simple Interoperability Inclusive services 6 Principals
  • 7. Policy Service design • Business transformations • Customer experience • Citizen centric web services Platform • Openness • Open data • National ID service • Interoperability • APIs & data standard • Service platform & Cloud services • Government wide services • Public cloud services IT Governance •Innovation Team •IT management 7 Platform Services from Governments Services from third parties
  • 8. Digital first IT governance Platform Service design One stop Once only Law Support program Procurement License Online application Innovation team Digital master dataWorkstyle reform Data reference model Code Our Goal Decrease inconvenient services Increase business speed and service level. Create innovative services From paper to digital No rewrite Notification Hands on support User-friendry service Web reform（UX) Use digital Tech. Trigger for new service Integrated portal Easy to gather the data! I have not known the useful information. My only action is to confirm it. I’m at home, today. Easy to use! Amazing solutions! Speed up! Hack it! It’s cool!! Everywhere Enterprises Data Mush up the data from industries 8