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20121024 measuring e government takeup

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EmilioGarciaGarcia

The document discusses different ways of measuring eGovernment take-up and acceptance. It notes that take-up has no single definition but involves usage and acceptance of offered services. It examines Eurostat's measurement of individuals interacting with public authorities, noting limitations like not accounting for indirect usage. The document also describes Spain's Inventory Administrative System which collects data from ministries on online procedures and cases handled through different channels to measure eGovernment take-up.

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Measuring eGovernment take-up From surveys to service cases handled Information Society Statistics, 24/10/2012
Measuring eGovernment take-up Take‐up is a manifold concept The number of people who accept or buy something that is offered, for example by a  government or a company There is no unique definition of take‐up MacMillan Dictionary The acceptance of something offered Something should be available to be  bought, used or accepted Oxford Dictionary How much people start to use or accept a  service, or sometimes a product, that has  Acceptance looks as important as  become available to them usage Cambridge Dictionary Information Society Statistics, 24/10/2012
Measuring eGovernment take-up Is the current question measuring all the eGovernment take‐up ? eGovernment usage in Spain according The question: Individuals using the Internet for  with Eurostat interaction with public authorities 40 35 Interaction with public authorities  30 Usage in last  3 months is time‐dependent Usage in last  25 12 months Have you gone to any Public 20 Administration office or public centre? 2008 2009 2010 Source: Eurostat Yes 55.2 Not everybody needs to have interaction  No 43.1 with Public Authorities in the real world Not remember 1.6 I´m going to give you a list of Public N.C. .0 Administration offices and public centres. (N) (2489) Please, confirm that you have not gone to any of them. Source: Sociological Research Agency, 2010 Rectification, he has gone 25.1 Confirmation, he hasn´t gone 72.3 No recuerda 2.3 N.C. .3 (N) (1114) Not everybody knows if he/she has had  Source: Sociological Research Agency, 2010 interaction with Public Authorities Information Society Statistics, 24/10/2012
Measuring eGovernment take-up The hidden take‐up of eGovernment: the indirect usage scenarios Information Society Statistics, 24/10/2012
Measuring eGovernment take-up Eurostat measurement assumptions Eurostat Citizens´ usage assumptions Everybody has relationships with Public Authorities Everybody knows what is a Public Authority Not including the case of intermediaries (e.g. city taxes in Spain) Eurostat Bussiness´ usage assumptions Not considering all the sectors (e.g. financial sector) Not weighting the usage data (not all the bussiness are equal) Not including the case of intermediaries (e.g. administrative offices in Spain) Information Society Statistics, 24/10/2012
Measuring eGovernment take-up How we collect information from the Ministries and Agencies: Inventory Administrative System The Inventory Administrative System was established in  1993 in the Law 30/1992 for compiling the administrative  procedures of the National Government based on software  applications After the approval of the Law 11/2007, the  system was a critical success factor in the  implementation of the law. The degree of  online availability of each procedure was  tracking during the transition phase of the law According with the National Interoperability framework,  Ministries and Agencies have the obligation to maintain the  information of the system, including the data about the  usage of each procedure in each channel Information Society Statistics, 24/10/2012
Measuring eGovernment take-up A description of the Inventory Administrative System Information included in each  procedure or service • Regulation • Degree of online availability Web Interface • Cases handled by channel BBDD Each procedure or service is classified by • Target (e.g. citizen, business, …) Web Services for updating information • Type (e.g. grant, statements, taxes, …) • Policy (e.g. health, education, …) Web services for queries (currently without users) Information Society Statistics, 24/10/2012 7
Measuring eGovernment take-up The results of the measurement: Number of cases handled electronically Information Society Statistics, 24/10/2012
Measuring eGovernment take-up The results of the measurement: % of cases handled electronically Information Society Statistics, 24/10/2012
Muchas gracias http://administracionelectronica.gob.es twitter: @obsae Information Society Statistics, 24/10/2012

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20121024 measuring e government takeup

  • 1. Measuring eGovernment take-up From surveys to service cases handled Information Society Statistics, 24/10/2012
  • 2. Measuring eGovernment take-up Take‐up is a manifold concept The number of people who accept or buy something that is offered, for example by a  government or a company There is no unique definition of take‐up MacMillan Dictionary The acceptance of something offered Something should be available to be  bought, used or accepted Oxford Dictionary How much people start to use or accept a  service, or sometimes a product, that has  Acceptance looks as important as  become available to them usage Cambridge Dictionary Information Society Statistics, 24/10/2012
  • 3. Measuring eGovernment take-up Is the current question measuring all the eGovernment take‐up ? eGovernment usage in Spain according The question: Individuals using the Internet for  with Eurostat interaction with public authorities 40 35 Interaction with public authorities  30 Usage in last  3 months is time‐dependent Usage in last  25 12 months Have you gone to any Public 20 Administration office or public centre? 2008 2009 2010 Source: Eurostat Yes 55.2 Not everybody needs to have interaction  No 43.1 with Public Authorities in the real world Not remember 1.6 I´m going to give you a list of Public N.C. .0 Administration offices and public centres. (N) (2489) Please, confirm that you have not gone to any of them. Source: Sociological Research Agency, 2010 Rectification, he has gone 25.1 Confirmation, he hasn´t gone 72.3 No recuerda 2.3 N.C. .3 (N) (1114) Not everybody knows if he/she has had  Source: Sociological Research Agency, 2010 interaction with Public Authorities Information Society Statistics, 24/10/2012
  • 4. Measuring eGovernment take-up The hidden take‐up of eGovernment: the indirect usage scenarios Information Society Statistics, 24/10/2012
  • 5. Measuring eGovernment take-up Eurostat measurement assumptions Eurostat Citizens´ usage assumptions Everybody has relationships with Public Authorities Everybody knows what is a Public Authority Not including the case of intermediaries (e.g. city taxes in Spain) Eurostat Bussiness´ usage assumptions Not considering all the sectors (e.g. financial sector) Not weighting the usage data (not all the bussiness are equal) Not including the case of intermediaries (e.g. administrative offices in Spain) Information Society Statistics, 24/10/2012
  • 6. Measuring eGovernment take-up How we collect information from the Ministries and Agencies: Inventory Administrative System The Inventory Administrative System was established in  1993 in the Law 30/1992 for compiling the administrative  procedures of the National Government based on software  applications After the approval of the Law 11/2007, the  system was a critical success factor in the  implementation of the law. The degree of  online availability of each procedure was  tracking during the transition phase of the law According with the National Interoperability framework,  Ministries and Agencies have the obligation to maintain the  information of the system, including the data about the  usage of each procedure in each channel Information Society Statistics, 24/10/2012
  • 7. Measuring eGovernment take-up A description of the Inventory Administrative System Information included in each  procedure or service • Regulation • Degree of online availability Web Interface • Cases handled by channel BBDD Each procedure or service is classified by • Target (e.g. citizen, business, …) Web Services for updating information • Type (e.g. grant, statements, taxes, …) • Policy (e.g. health, education, …) Web services for queries (currently without users) Information Society Statistics, 24/10/2012 7
  • 8. Measuring eGovernment take-up The results of the measurement: Number of cases handled electronically Information Society Statistics, 24/10/2012
  • 9. Measuring eGovernment take-up The results of the measurement: % of cases handled electronically Information Society Statistics, 24/10/2012
  • 10. Muchas gracias http://administracionelectronica.gob.es twitter: @obsae Information Society Statistics, 24/10/2012