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Continuous Learning & Delivery
Digital PM Summit, October 15, 2013

Josh Seiden
Principal
Neo New York
josh.seiden@neo.com
@jseiden
Me and my #hashtags

Josh Seiden
www.neo.com
@neo_innovation

@

jseiden

leanUX
#leanStartup
#

leanUXbook

#
1. BEYOND THE PROJECT
2. KEY CONCEPTS
3. DISCUSSION
3
Old assumptions, new reality

4

4
Old assumptions, new reality

4

4
Old assumptions, new reality

4

4
Old assumptions, new reality
No more “Model Years”

6
No more “Model Years”

6
SOFTWARE
ENABLES
CONTINUOUS
CHANGE
7
SOFTWARE IS
EATING THE
WORLD.
Mark Andreessen,
WSJ, Aug 2011

8
Coping with Continuous Production
Business?
Business

Design?
Design?
Business?

Agile
Coping with Continuous Production
Business?
Business

Design?
Agile UX
Design?
Business?
Agile UX
Agile
Coping with Continuous Production
Business?
Business
Lean Startup

Design?
Agile UX
Design?
Lean Startup
Business?
Agile UX
Agile
Ideas
Learn

Build

Data

Product

Measure
USER NEED | BUSINESS MODEL | ENHANCEMENTS
PRODUCT LIFE-CYCLE

11
KEY CONCEPTS
(FOR COPING)
12
KEY CONCEPTS:

1. CONTINUOUS LEARNING
2. OUTCOMES, NOT FEATURES
3. SMALL, X-FUNCTIONAL TEAMS
4. THE NEW ORGANIZATION

13
1

CONTINUOUS LEARNING

14
A system built on continuous learning

Risk

Learning!

Diagram concept: @clevergirl

15
Continuous learning rhythm
Continuous learning rhythm

2 week sprint

2 week sprint

2 week sprint
Continuous learning rhythm
Theme

2 week sprint

2 week sprint

2 week sprint
Continuous learning rhythm
Theme

2 week sprint

2 week sprint

Sketching/Ideation

2 week sprint
Continuous learning rhythm
Theme

2 week sprint

2 week sprint

Iteration planning meeting
Sketching/Ideation

2 week sprint
Continuous learning rhythm
Theme

2 week sprint

2 week sprint

Iteration planning meeting
Sketching/Ideation
Testing: usability/value

2 week sprint
Continuous learning rhythm
Theme

2 week sprint

2 week sprint

Iteration planning meeting
Sketching/Ideation
Testing: usability/value
Metrics: quantitative learning

2 week sprint
2

OUTCOMES, NOT FEATURES

17
Output, Outcome, Impact
Output, Outcome, Impact
§

Output: the software we build. The materials we produce.
Easy to trace. Example: A new log-in page.
Output, Outcome, Impact
§

§

Output: the software we build. The materials we produce.
Easy to trace. Example: A new log-in page.
Outcome: the change in the world after we deliver output.
Harder to trace. Example: increase user log-in rate.
Output, Outcome, Impact
§

§

§

Output: the software we build. The materials we produce.
Easy to trace. Example: A new log-in page.
Outcome: the change in the world after we deliver output.
Harder to trace. Example: increase user log-in rate.
Impact: the change we see over time.
Very hard to trace. Example: Our service is profitable.
Output
Outcome
Impact
Don’t manage output.

Instead, focus on outcomes.
Don’t make teams responsible for impact.
3

SMALL, CROSS-FUNCTIONAL TEAMS

23
Small, dedicated, co-located & cross-functional
Small, dedicated, co-located & cross-functional
Small, dedicated, co-located & cross-functional

1.

Two-pizza teams
Small, dedicated, co-located & cross-functional

1.
2.

Two-pizza teams
1 project each
Small, dedicated, co-located & cross-functional

1.
2.
3.

Two-pizza teams
1 project each
1 location (same time zone)
Small, dedicated, co-located & cross-functional

1.
2.
3.
4.

Two-pizza teams
1 project each
1 location (same time zone)
Self-sufficient
4

A NEW ORGANIZATION

25
Enterprise?
Client?
Lean Startup
Business?
Business

Design?
Agile UX
Design?
Lean Startup
Business?
Agile UX
Agile
Product validation
Small team

Business model validation
Small-chunk, outcome-based, predictable funding
Stakeholders

$$
$
Product validation
Small team

Business model validation

Culture / Infrastructure to support continuous learning
KEY CONCEPTS:

1. CONTINUOUS LEARNING
2. OUTCOMES, NOT FEATURES
3. SMALL, X-FUNCTIONAL TEAMS
4. THE NEW ORGANIZATION

28
DISCUSSION
29
THANK YOU!
@jseiden

www.leanuxbook.com
www.neo.com
30

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