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201306 Technology Outlook 2013 CGi

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Francisco Calzado

Mobile BYOD allows employees to use their own devices for work, increasing productivity and making organizations more attractive. Augmented reality overlays digital information on the real world, changing interactions. Cloud services provide computing power and applications via an economic pay-per-use model, improving agility and quality of service.

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Labs 2013
TECHNOLOGY OUTLOOK 2013 Are you setting the pace for innovation, or is your organization having a hard time trying to catch up to the many trends and innovations of the day? It can be hard to keep track of every individual development. At the same time many of the trends are in reality facets of one and the same big transformational trend: the continued maturation of the internet, branching into mobile, cloud, big data, social and all the other dimensions that internet has today. The challenge is to ‘get ahead’, to digest all things happening around you and distill them to form a clear course forward. The best way to do this is to examine how the technology will be adopted and how the use of technology will then change the behavior of people. All of which is highly unpredictable. SYSTEMS OF ENGAGEMENT On the technology side, we see this interest in the human factor as well: the interest of our clients is moving away from the systems of record towards the systems of engagement. A move from admi­nistrative pro- cesses to using technology to improve or reinvent the real interaction with people. This in turn fits themes such as the experience economy, consumerization, prosumers and the generation of digital natives. Even ‘neutral’ technologies such as cloud or big data are predominantly used to power mobile, social or other- wise engaging systems. 12 INNOVATIONS Sogeti, as a business technology company, has a pragmatic view: on technology and the trends that are important. In this document we would like to share 12 of the developments we see. They were composed by polling a group of Sogeti experts who in turn based their input on their view of the industry as well as direct conversations with our clients and partners. The list below shows what is on the minds of our cus- tomers, and what is expected to be important for 2013 and beyond. These 12 trends are also related in many ways. Through Mobile, the internet has reached into the real world. Augmented Reality is looking to be the next level of this integration, with many players trying to develop a usable and valuable way to implement it. At home, the TV is becoming a ‘Smart TV’, in the sense that it also becomes connected to everything else. To help people sort through all the information flowing to and from these devices, and come up with even bet- ter products and services, Big Data intends to find meaning in large volumes and variety of data. Behind all this lies the Cloud, which has become synonymous with the business-end of the internet: a reliable resource that you can tap into for processing and storage capacity and (increasingly) services. With our increased reliance on technology, we also run into some risks and worries. Security and the closely related theme of Privacy are top of mind. How can we guarantee that the technology we want to rely upon is indeed reliable? For one, it is also a question of Quality in general: can we still guarantee that the collection of products and services that we present to our users is good enough? How can we ensure that everything works as intended? Now that so much depends on the digital, it is crucial to make such technologies trustworthy. In the creation of software, we are becoming more and more Agile. We have moved away from the rigid waterfall methodologies that were perfect for systems of record to the Agile methodologies that are more suited for user-centric technologies. We use Modeling and Code generation to accelerate where possible, and to continuously maintain traceability between business needs and technology implementation. Finally, the blend of physical and digital is far from over. The Internet is branching out even further into many connected and smart Things which promise to automate and facilitate even more every day processes. We are even capable of printing real objects: we can turn a digital model into a physical object, which up to recently was something straight out of science fiction stories. And then we are not even talking about the many innovations and inventions that await us in the coming years around materials, nano-technology and other fields. YOUR STRATEGY After many years of crisis, IT departments have now more or less settled for the new normal: budgets are what they are and will never go back to pre-crisis levels. The promised ‘magic bullets’ from the past of outsourcing and ERP have given mixed results. The IT department is under pressure to compete with cloud service providers who happily sell their services directly to the business when given an opportunity. Business would love to change the organization to become social, agile and connected. What to do? Technology is as much a part of business as finance is. Boardroom decisions about strategy, opportunities and direction take into account the reality of finance, but often regard technology as merely supportive or secondary. At the same time, technology trends are changing consumer behavior, channels, products, retail, etc. We advocate a strong business-technology strategy as driving force for Digital Transformation, as also described in our recent publication ‘The Connected Workforce’. Such a strategy would take the innovations as described in this document and weave them into the fabric of the digital enterprise, rein- venting your business or your industry on the basis of all technology that exists today.
CONTENT 16 06 18 12 08 10 14 MOBILE BYOD PRIVACY ENHANCING TECHNOLOGIES BIG DATA JERICHO STYLE SECURITY SMART TV CLOUD SERVICES AUGMENTED REALITY 22 24 26 20 28 AGILE METHODS 3D PRINTING QUALITY ASSURANCE ACROSS THE APPLICATION LIFECYCLE MODEL-DRIVEN ENGINEERING INTERNET OF THINGS
BYOD MO BILE BYOD INCREASES WORK EXPERIENCE Any organization willing to drive Mobile/ BYOD solutions as part of a digital trans- formation will benefit from it. Supporting a connected workforce through Mobi­lity/ BYOD makes organizations attractive to new employees and aims to increase work experience and productivity. Mobility/BYOD is one of the more pervasive areas of cur- rent IT developments, it’s everywhere. READY FOR CHANGE? • Do you feel like your team members benefit from the most efficient devices available in the market? Would they rather work with their own devices? • How can you implement a data-centered se- curity policy that fundamentally differs from the device-centered approach? • How can you use Mobile/BYOD and make it fit into a broader context of a digital transfor- mation? Do you intend to position yourself as an innovative company? ANYWHERE, AT ANY TIME, ON ANY DEVICE Mobility is all about being productive when- ever and wherever you need to be, on the device that suits you best. Whether it is a company-provided device or your own, you should be able to get things done, commu- nicate and collaborate securely with people inside and outside your organization, both local and global. Mobility/BYOD enables your connected workforce. BE FREE TO MAKE THINGS SIMPLE Thanks to consumerization of IT, people demand more freedom and a persona­lized experience. To cope with the growing de- mand in both our work and private life to get things done instantly, Mobile and BYOD rise as major trends. Meanwhile there is also an allure of simplifying IT by delega­ting some responsibilities around device man- agement to the end user. 06 MOBILEBYODTECHNOLOGYOUTLOOK MOBILEBYODTECHNOLOGYOUTLOOK BRING YOUR OWN DEVICE, RECEIVE THE DESIRED INFORMATION, BE MOBILE AT WORK.
REALITY MENTED AUG MAKE YOUR ENVIRONMENT TALK With the help of advanced Augmented Reality technology, the information about the surrounding real world of the user be- comes interactive and digitally manipulat- able. Artificial information about the en- vironment and its objects can be overlaid on the real world. Retail will be forced to rethink marketing and the (social) shopping experience. Cities will become a grid of information and infrastructure that people can navigate. There will be changes to so- cial interactions between people, as well as to how companies sell, engage and inform their customers and employees. READY FOR CHANGE? • Is any of your information or customer interaction location (or object) specific? Or can it be made so? • Are you developing skills in mobile tech- nologies (such as Android and IOS), as well as in human interaction design to create engaging location aware experiences? • Can you imagine how the Augmented consumer’s behavior will change, and can you turn that into an opportunity? VIEW MORE THAN YOU CAN SEE Augmented Reality is a live, direct or indi- rect, view of a physical, real-world environ- ment whose elements are augmented by computer-­generated sensory input such as sound, video, graphics or GPS data. FROM THE ‘CHARACTER MARKER’ TO THE ‘GOOGLE GLASSES’ In 1901 L. Frank Baum, an author, first mentions the idea of an electronic display/ spectacles that overlays data onto real life (in this case ‘people’). It was named a ‘cha­ racter marker‘. Presently, Google, Microsoft and Apple are reportedly working on some variation of Augmented Reality glasses. 08 AUGMENTEDREALITYTECHNOLOGYOUTLOOK AUGMENTEDREALITYTECHNOLOGYOUTLOOK OVERLAYING THE PHYSICAL WORLD WITH A DIGITAL LAYER IS CHANGING THE INTERACTION BETWEEN PEOPLE, OBJECTS AND INFORMATION. LIVING YOUR LIFE INSIDE FACEBOOK!
TV SMART STOP WATCHING TV, START INTERACTING WITH IT Smart TV can provide access to user-­ generated content and to interactive ser- vices and Internet applications, such as YouTube or Facebook. Smart TV devices facilitate the curation or social discussion of traditional content by combining informa- tion from the Internet with content from TV. With Internet already forcing big changes to marketing and media, this trend will be the final step away from broadcast advertising to individually targeted marketing. READY FOR CHANGE? • Are you a business-to-consumer type company savvy in advertising or are you business-to-business who is new to think- ing about targeted marketing? • Do you already employ a digital media strategy aimed at increasing customer en- gagement and personalization? • Is someone in your company keeping track of Smart TV platforms available today, and creatively exploring the possibilities? WHEN TV AND WEB MERGE Smart TV, sometimes referred to as con- nected TV or hybrid TV, describes a trend of integration of the Internet and Web 2.0 fea- tures into television sets and set-top boxes, as well as the technological convergence between computers and these television sets/set-top boxes. INTELLIGENCE MEANS AUTONOMY A first patent was filed in 1994 and ex- tended the next year: «an ‘intelligent’ tele­ vision system linked with data processing systems by means of a digital or analog network». Apart from being linked to Data Networks, one key point is its ability to au- tomatically download necessary software routines according to users demand and process their needs. 10 SMARTTVTECHNOLOGYOUTLOOK SMARTTVTECHNOLOGYOUTLOOK THE ULTIMATE MEDIA DEVICE: INTERACTIVE, HD AND SOCIAL. BUT WHO IS IN CONTROL OF THE CONTENT?
BIG DATA PREDICT AND CHECK Big Data allows you to find better patterns in data and use them to predict behavior or do predictive simulations. It helps improve customer insight, target customers and track sentiments online. Big Data can also be used in the direct interaction with people by increasing the accuracy of the informa- tion delivery and by customizing the user interaction to their needs. It reduces costs through optimization on delivery, route, lo- gistics and by minimizing unplanned down- time of systems through predictive mode­ ling on sensor data. READY FOR CHANGE? • Do you know what questions you would like answered to radically improve your business? Can you find data that should contain the answers? • Are your important decisions based on hard data or gut feeling? How would that change when more data is available? • Who is in charge of collecting fine grained data from all your customer interactions? Are you already using Business Intelligence well? • Is your technology stack ready for mas- sive amounts of unstructured data? EXTRACT VALUE FROM DATA The term Big Data stands for awareness and new generation of technologies and archi- tectures designed to economically extract value from large volumes of a wide variety of data, ena­bling high velocity capture, disco­ very and/or analysis. Big Data is not about specific client tools or software. SORTING AND PRESENTING DATA Big Data is a generic term that emerges from the actual scenario of modern en- terprise computing: mana­ge vastly larger information data sources, composed by stru­c­­tu­red, unstructured and new types of data (video, plain text, etc.) and make it available to a broad set of target applica- tions and business intelligence solutions. 12 BIGDATATECHNOLOGYOUTLOOK BIGDATATECHNOLOGYOUTLOOK BIG DATA SHOWS YOU THE HIDDEN PATTERNS IN ALL SORTS OF DATA. KNOWLEDGE IS POWER.
SERVICES CLOUD THE PROMISES OF CLOUD ARE STILL CLEAR Cloud computing brings many concepts with their own business value. The most important ones are still: • Efficient economic model (OPEX, not CAPEX; pay per use) • Improved agility (instant scalability, busi- ness alignment) • Enhanced quality of service (reliability, data replication, potentially unlimited ca- pacity, high availability) • New business value (faster time-to-­ market, innovation booster) READY FOR CHANGE? • Is the organization proactively on the lookout for valuable services that could en- hance the business portfolio with very little development cost? • Can you quickly capitalize on services that are available online? Can your IT de- partment quickly integrate services from partners and other third parties into your business processes? • Is the internal IT department radically improving its efficiency to get on-par with public cloud providers? CLOUD COMPUTING IS EVERYWHERE By now, everybody has heard of Cloud Computing as a model for ena­bling con- venient, on-demand network access to a pay-per-use shared pool of configurable computing services (e.g., communication services, servers, storage, applications and business services) that can be rapidly provi- sioned and released with minimal manage- ment effort or service provider interaction. CLOUD SERVICES MAJOR TRENDS • The expected adoption of Cloud is enor- mous (22% of companies are already using using cloud computing services, 57% are planning to)*. • Application services are the first step of adoption (31 % of companies already include cloud applications in their IT)*. • A new way of software design will appear supported by elastic application platform: in- tegrate services from different sources into a single application. • The rise of Cloud disaster recovery as a service solutions will offer highly available and resilient services to enterprises. • Real time analytics and Big Data will strengthen Cloud usage and storage of data. • Cloud for devices will be in charge of “hosting” Mobile and machine-to-machine interactions to cope with the increasing vol- ume of data produced by new connected devices. * Capgemini Consulting, 2012 14 CLOUDSERVICESTECHNOLOGYOUTLOOK CLOUDSERVICESTECHNOLOGYOUTLOOK THE BUSINESS PROMISE OF CLOUD COMPUTING IS SIMPLE: WORRY-FREE IT.
SECURITY JERICHO STYLE LOWERING COSTS AND INCREASING COLLABORATION Jericho Style Security architecture removes the burden and silos of traditional Security concepts bringing more agility and freedom to the business. Functions like R&D bene­ fit of better collaboration channels with partners. Business can expand (M&A, joint venture) with the required speed of exe­ cution. A less complex and de-siloed IT has a lower operational cost. READY FOR CHANGE? • Which of your data require absolute pro- tection? • Did you nominate (an) administrator(s) in charge of sensitive data? • Do you have a robust and flexible Security architecture to ensure adequate protection level? FROM PERIPHERAL SECURITY TO DATA SECURITY Jericho Style Security is a concept which puts security closer to the information and data (‘access to specific data’). It reduces the sole reliance on peripheral or fence se- curity (‘access to the system’). As a result, it brings a more granular and flexible secu- rity approach which frees the business and is better adapted to face the Security chal- lenges brought by the age of Cloud Com- puting, digital collaboration and Mobility. A RESPONSE TO A NEW REALITY New developments like use of Cloud servi­ces, Mobile devices, Web Services or BYOD require new solutions for Secu- rity and the Chief Security Officers (CSO) are shifting gradually to a more balanced risk/freedom approach. Jericho Style Security concepts have origi- nated in the Open Group body whose aim and ambition is to shape the Security of open networks. 16 JERICHOSTYLESECURITYTECHNOLOGYOUTLOOK JERICHOSTYLESECURITYTECHNOLOGYOUTLOOK SECURE THE DATA, NOT THE DEVICE.
TECH NOLO GIES ENHANCING PRIVACY MAKE TRUST A COMPETITIVE ADVANTAGE Company policy around Privacy doesn’t have to be focused on defensive measures only; if implemented well Privacy can be- come a competitive advantage and should be promoted as such. It would allow you to benefit from Big Data without losing the confidence of your customers. And, most basic, it would lower the risk of legal issues such as being fined for Privacy violations. READY FOR CHANGE? • What is your most Privacy sensitive data? Do you know what legal regulations apply to it? • Are you applying ‘Privacy by Design’, ma­ king Privacy a fundamental principle for pro- cess and technology design? • Is Privacy a pure legal issue, or are you also approaching this as a competitive opportunity? • Do you have a (Big) Data strategy? PROTECTING YOUR LOGIN Privacy Enhancing Technologies is a gene­ ral term to indicate how technology tools, applications and mechanisms can be used to allow online users to protect the privacy of their personally identi­fiable information provided to and handled by services or ap- plications. ENABLING BIG DATA INITIATIVES Big Data and other intrusive technologies require to make Privacy a fundamental principle when designing new solutions. In- creased awareness among consumers and regulators makes this a real business issue. 18 PRIVACYENHANCEDTECHTECHNOLOGYOUTLOOK PRIVACYENHANCEDTECHTECHNOLOGYOUTLOOK USE TECHNO­LOGY TO TURN PRIVACY INTO A DIFFERENTIATING SELLING POINT.
ACROSS THE APPLI CATION LIFECYCLE QUALITY ASSURANCE A PATH TO TRULY TRUSTED TECHNOLOGY A lot of gain can be achieved by shifting the Quality focus to activities early in the lifecycle: implementing principles such as ‘right first time’ and ‘no faults forward’. If you bring together state-of-the-art process insight and the right tools you can actually improve the creation of business solutions, and create truly trusted technology. READY FOR CHANGE • Are you working in silos or do you have cross-competence collaboration in place? Are functional analysts and development teams working together, with a more agile focus? • Are you introducing Quality measures at the start of the lifecycle or trying to fix it at the end? • How can you create a culture shift to fo- cus on Quality and risk, not only cost and time? • Have you adopted tooling that supports the Application Lifecycle Management ap- proach? Can you centralize all project ac- tivities and involve all stakeholders? REDUCING COSTS BY IMPROVING QUALITY We can now implement Quality measures across the complete application lifecycle, ena­bling integration of activities and exper- tise in a close collaboration. This increases the business value by delivering higher Quality software, enabling a shorter time- to-market, reducing cost, eliminating risk, and reaching fit for purpose Quality. A Qua­ lity focus in all IT phases involving all parties ena­bles projects to reach the expected busi- ness objectives. TESTING IS NOT ENOUGH ANYMORE Organizations have great business oppor- tunities if they can effectively use the tech- nologies available, and ensure that the tech- nology is of sufficient Quality to build their business on. A high maturity in Testing alone is no longer sufficient to address these chal- lenges completely. A more complete Quality approach across the entire Application Life- cycle is the new approach that can make the diffe­rence. Testing or Quality are no lon­ger restricted to the test team, it is a shared IT (and business) responsibility. 20 QUALITYASSURANCEACROSSTHEAPPLICATIONLIFECYCLETECHNOLOGYOUTLOOK QUALITYASSURANCEACROSSTHEAPPLICATIONLIFECYCLETECHNOLOGYOUTLOOK WHEN BUSINESS DEPENDS ON TECHNOLOGY SO MUCH,THE QUALITY OF BUSINESS DEPENDS ON THE QUALITY OF TECHNOLOGY.
METHODS AGILE CREATING VALUE A major principle of Agile Methods is creat- ing value. These methods allow to improve the ratio benefits/cost by increasing the productivity and decreasing the cycle time. The time-to-market is reduced consider- ably. The ‘Test-Driven Development’ also allows to improve the quality. READY FOR CHANGE? • Is there a formalized management pro- cess in your company? Is it easy to change? • How can you leverage existing Agile team members and promote their initiatives? • Are you ready to start training, experi- menting and gradually improving your pro- cesses overtime. A NEW PARADIGM TO MANAGE PROJECTS Agile brings new life to the project mana­ gement profession. It is a collection of methods based on the “Agile Manifesto” principles, focusing on transparency, colla­ boration, iterative and incremental develop- ment. These methods use a time-boxed approach and promote adaptive planning, evolutionary development and delivery. A GROWING SUCCESS The agile software development approach has been defined in 2001. Some of the Manifesto’s authors formed the Agile Alli- ance. Many stu­dies report gains in quality, producti­vity, and business satisfaction by using Agile methods. These metho­dologies are challenging established paradigms of software development. And while initially Agile was mostly used in IT, it is now in- creasingly applied in ‘business’ projects. 22 AGILEMETHODSTECHNOLOGYOUTLOOK AGILEMETHODSTECHNOLOGYOUTLOOK USE AGILE METHODS TO DEMO­CRATIZE YOUR MANAGEMENT PROCESS: REVOLUTIONIZE YOUR COMPANY!
ENGINEERING MODEL- DRIVEN INCREASE SYSTEMS PREDICTABILITY System behavior can be designed through a succession of Model refinements. The creation of static and dynamic views of the target system can be included at every level of industrial process, even in legacy ones, on every business domain. It perfectly fits Agile methodologies. Miscommunication is diminished by jointly reviewing the mod- els, and developments costs are reduced by increasing their traceability, quality, and reusability. READY FOR CHANGE? • Are you using advanced Models or still working from textual descriptions and pic- tures only? Are you learning how to use Mo­ deling tools in the Business-IT interaction? • Are the business owners heavily involved in the creation of the Models which define IT? • Is the IT department working with Mo­ deling tools which allow them to create and refine Models at any level of your applica- tion/system lifecycle, generate and test portions of code, do roundtrip code up- dates into Models, and let the Model be the single entry point for your system develop- ment? If not, what is keeping them? MAKE SOFTWARE MODELING EASY Model-Driven Engineering drastically changes the view of software modeling. It focuses on the development of textual and graphical representations of the features and activities related to a target system or application (models), rather than on algo- rithmic point of view only. It can be used at any point in the development process, from capturing high level user require- ments down to automatic code generation and automated test execution. A MATURE APPROACH With the maturity of modeling tools, Models are no longer used only for documentation in the software develo­pment process, they now are an integral part of the development and even operations process. They can be used in any development project, from traditional IT to highly constrained embed- ded systems. They also allow traceability between models, code generation, and au- tomated testing. 24 MODELDRIVENENGINEERINGTECHNOLOGYOUTLOOK MODELDRIVENENGINEERINGTECHNOLOGYOUTLOOK DESIGN A WORKING MODEL OF YOUR BUSINESS INSTEAD OF SOFTWARE CREATED ON THE BASIS OF A WISH-LIST OF FEATURES.
3DPRINTINGTECHNOLOGYOUTLOOK 3DPRINTING 3D PRINTING WILL TRANSFORM PRODUCT INNOVATION, NON-FOOD RETAIL AND CREATE AN EXPLOSION OF PERSONALIZA- TION. CONSUMERS TAKE OVER! 3DPRINTINGTECHNOLOGYOUTLOOK 3D PRINTING FINALLY ACCESSIBLE For the past 30 years we have heard of 3D printing but 2013 is a tur­ning point as this technology is finally becoming accessible. 3D printers produce objects in different materials (plastics, steel, etc.). They enable people to make or fix their own objects in- stead of just replacing them when they are broken or outdated. 3D printing also im- proves companies’ capabilities to control the pro­duct lifecycle from its conception to its prototyping and soon to its mass pro- duction. FABLABS LEAD THE WAY 3D printers are accessible in the so called ‘FabLabs’, open workshops that are ac- cessible to any handyman or inventor. Fab- Labs are now present worldwide and use common stan­dards. They are evidence of the feasibility of the 3D concept and though the current possibilities are still limi­ted in terms of size and complexity, they are the laboratories to overcome such constraints. TURN CONCEPT INTO TANGIBLE This is a key evolution for the manufacturing sector but not only there. Retail, distribution and design may be hit first, but other con- nected sectors will be impacted when socie- ty rethinks its consuming habits. In the short term, 3D printing fosters agility which is a key factor for the years to come. Investment on 3D printing increased significantly in the past 2 years. In 2012, Makerbot Industries mana­ ged to raise 10M$ for the promising plans of a 1.200$ 3D printer and Philips invested in Shapeways, a company that inaugurated the first industrial 3D printing office in New York with an estimated production capacity of 3 to 5 million objects a year. READY FOR CHANGE? • Can you benefit? Is your business in any way related to the design, production, dis- tribution, finance, insurance, recycling or sales of physical goods? • What experiments can you start today to examine the possibilities and impact? • How can you connect with the Gen-Y and industrial counterculture who have embraced a radical bottom-up style of in- novation? • What will be the impact on your Intellec- tual Property when this takes off? 26
THINGS INTERNET OF VALUE FROM SYNERGY By mashing-up captured data with data re- trieved from the web, you can develop new synergistic services that go beyond the possibilities of the current isolated embed- ded system. Connecting objects to the network trig- gers the development of new services (e.g., pay-as-you-go offers for car insur- ance companies). It improves efficiency (process, energy consumption, delays) and helps to generate savings or new revenue streams. Combined with Augmented Re- ality, the Internet of Things would provide business with almost complete context for every customer interaction. READY FOR CHANGE? • Could you see the benefits of this de- velopment? Which data-enabled objects could either feed you with relevant informa- tion, provide more valuable user interaction or both? Are you involved in your industry’s pioneering related to Internet of Things? • Are you starting to identify which plat- forms are available to process data and in- teract with objects? Is the Internet of Things in the scope of your Big Data initiatives? • How could you benefit from more con- nected things, while taking into account the Security and Privacy aspects of these technologies? CONNECTING THINGS The Internet of Things is based on the vi- sion that connecting physical things to the Internet makes possible to access remote sensor data and to control the physical world from a distance. This new capability can dramatically streamline how we manu- facture, distribute, manage, and recycle our goods. It can also transform the way we perform everyday activities by giving ap- plications current and detailed knowledge about physical events. UBIQUITOUS COMPUTING GROWS UP Research on smart objects and the Inter- net of Things has been going on for more than a decade and reaches back to Mark Weiser’s original vision of ubiquitous com- puting. Bruce Sterling recently popularized the idea of smart objects and the Internet of Things; Sterling coined the term ‘spime’ to describe a new category of space-time objects that are aware of their surround- ings and can memorize real-world events. Julian Bleeker advocated a similar notion of ‘blogjects’ (objects that blog) in his “Mani- festo for Networked Objects.” 28 INTERNETOFTHINGSTECHNOLOGYOUTLOOK INTERNETOFTHINGSTECHNOLOGYOUTLOOK SENSORS AND SMART DEVICES WILL BE MAKING OUR LIVES EASIER AND ALLOW FOR OPTIMIZATION OF LARGE COMPLEX SYSTEMS SUCH AS TRANSPORTA- TION GRIDS, UTILITIES, HEALTHCARE AND OTHERS.
CREDITS Philippe André Architecture National Practice Leader Sogeti France Darren Baker National Director Microsoft Infrastructure Solutions Sogeti USA Flavien Boucher Global Lead IBM Collaboration Sogeti USA Menno van Doorn Director, VINT Sogeti Netherlands Sander Duivestein Trendwatcher New Media VINT Sogeti Netherlands David Excoffier R&D Manager Sogeti High Tech Laurent Guérin National Practice Leader ADMS Java & Open Source Sogeti France Per Björkegren CTO, VINT Marc Benaiges Casanova Technical Director Microsoft Solutions Sogeti Spain Sogeti Sweden Jaap Bloem Research Director VINT Sogeti Netherlands This publication is the outcome of a collaborative effort by our SogetiLabs, gathering our most distinguished Technology Leaders. Below is the list of the current members of this community. To contact them, or to find more information, visit www.sogeti.com/labs CREDITSTECHNOLOGYOUTLOOK CREDITSTECHNOLOGYOUTLOOK Claude Kuhn Practice Leader Infrastructure Transformation Sogeti France François Mérand Microsoft Alliance National Practice Leader Sogeti France Jacques Mezhrahid Innovation Director, Head of Development & Application Management Sogeti France Renaud Mouterde CTO Sogeti High Tech Ron Moerman Business Development Manager Sogeti Netherlands Jean-Charles Noirot National Practice Leader Mobile Sogeti France
Erik van Ommeren Director of Innovation VINT Sogeti USA Clemens Reijnen Management Consultant Sogeti Netherlands Andreas Sjöstörm Director Sogeti App Center, VINT Sogeti Sweden Sunil Tareja National Practice Lead Mobility Sogeti USA Renaud Vanderoost Expert Leader Collaboration & Content Management Sogeti Belux Geert Vanhove Expert Leader Testing Services Sogeti Belux Ben Visser Solutions and Innovation Manager Sogeti Netherlands Steve Wasteels Services Delivery Center Program Manager Sogeti Belux Graphic design Simon Pasero www.cominup.fr CREDITSTECHNOLOGYOUTLOOK
Labs 41-43 rue Pergolèse 75016 Paris France Tel. : +33 (0) 1 58 44 55 66 - Fax : + 33 (0) 1 58 44 58 10 www.sogeti.com The Sogeti “Technology Outlook 2013” presents what we believe this year will be made of. Not only does it list 12 promising trends, it also provides you with a broader frame to understand what is at stake and how they actually relate. This document is the outcome of a collaborative effort by our SogetiLabs, gathering our most distinguished technology leaders.

More Related Content

201306 Technology Outlook 2013 CGi

  • 2. TECHNOLOGY OUTLOOK 2013 Are you setting the pace for innovation, or is your organization having a hard time trying to catch up to the many trends and innovations of the day? It can be hard to keep track of every individual development. At the same time many of the trends are in reality facets of one and the same big transformational trend: the continued maturation of the internet, branching into mobile, cloud, big data, social and all the other dimensions that internet has today. The challenge is to ‘get ahead’, to digest all things happening around you and distill them to form a clear course forward. The best way to do this is to examine how the technology will be adopted and how the use of technology will then change the behavior of people. All of which is highly unpredictable. SYSTEMS OF ENGAGEMENT On the technology side, we see this interest in the human factor as well: the interest of our clients is moving away from the systems of record towards the systems of engagement. A move from admi­nistrative pro- cesses to using technology to improve or reinvent the real interaction with people. This in turn fits themes such as the experience economy, consumerization, prosumers and the generation of digital natives. Even ‘neutral’ technologies such as cloud or big data are predominantly used to power mobile, social or other- wise engaging systems. 12 INNOVATIONS Sogeti, as a business technology company, has a pragmatic view: on technology and the trends that are important. In this document we would like to share 12 of the developments we see. They were composed by polling a group of Sogeti experts who in turn based their input on their view of the industry as well as direct conversations with our clients and partners. The list below shows what is on the minds of our cus- tomers, and what is expected to be important for 2013 and beyond. These 12 trends are also related in many ways. Through Mobile, the internet has reached into the real world. Augmented Reality is looking to be the next level of this integration, with many players trying to develop a usable and valuable way to implement it. At home, the TV is becoming a ‘Smart TV’, in the sense that it also becomes connected to everything else. To help people sort through all the information flowing to and from these devices, and come up with even bet- ter products and services, Big Data intends to find meaning in large volumes and variety of data. Behind all this lies the Cloud, which has become synonymous with the business-end of the internet: a reliable resource that you can tap into for processing and storage capacity and (increasingly) services. With our increased reliance on technology, we also run into some risks and worries. Security and the closely related theme of Privacy are top of mind. How can we guarantee that the technology we want to rely upon is indeed reliable? For one, it is also a question of Quality in general: can we still guarantee that the collection of products and services that we present to our users is good enough? How can we ensure that everything works as intended? Now that so much depends on the digital, it is crucial to make such technologies trustworthy. In the creation of software, we are becoming more and more Agile. We have moved away from the rigid waterfall methodologies that were perfect for systems of record to the Agile methodologies that are more suited for user-centric technologies. We use Modeling and Code generation to accelerate where possible, and to continuously maintain traceability between business needs and technology implementation. Finally, the blend of physical and digital is far from over. The Internet is branching out even further into many connected and smart Things which promise to automate and facilitate even more every day processes. We are even capable of printing real objects: we can turn a digital model into a physical object, which up to recently was something straight out of science fiction stories. And then we are not even talking about the many innovations and inventions that await us in the coming years around materials, nano-technology and other fields. YOUR STRATEGY After many years of crisis, IT departments have now more or less settled for the new normal: budgets are what they are and will never go back to pre-crisis levels. The promised ‘magic bullets’ from the past of outsourcing and ERP have given mixed results. The IT department is under pressure to compete with cloud service providers who happily sell their services directly to the business when given an opportunity. Business would love to change the organization to become social, agile and connected. What to do? Technology is as much a part of business as finance is. Boardroom decisions about strategy, opportunities and direction take into account the reality of finance, but often regard technology as merely supportive or secondary. At the same time, technology trends are changing consumer behavior, channels, products, retail, etc. We advocate a strong business-technology strategy as driving force for Digital Transformation, as also described in our recent publication ‘The Connected Workforce’. Such a strategy would take the innovations as described in this document and weave them into the fabric of the digital enterprise, rein- venting your business or your industry on the basis of all technology that exists today.
  • 3. CONTENT 16 06 18 12 08 10 14 MOBILE BYOD PRIVACY ENHANCING TECHNOLOGIES BIG DATA JERICHO STYLE SECURITY SMART TV CLOUD SERVICES AUGMENTED REALITY 22 24 26 20 28 AGILE METHODS 3D PRINTING QUALITY ASSURANCE ACROSS THE APPLICATION LIFECYCLE MODEL-DRIVEN ENGINEERING INTERNET OF THINGS
  • 4. BYOD MO BILE BYOD INCREASES WORK EXPERIENCE Any organization willing to drive Mobile/ BYOD solutions as part of a digital trans- formation will benefit from it. Supporting a connected workforce through Mobi­lity/ BYOD makes organizations attractive to new employees and aims to increase work experience and productivity. Mobility/BYOD is one of the more pervasive areas of cur- rent IT developments, it’s everywhere. READY FOR CHANGE? • Do you feel like your team members benefit from the most efficient devices available in the market? Would they rather work with their own devices? • How can you implement a data-centered se- curity policy that fundamentally differs from the device-centered approach? • How can you use Mobile/BYOD and make it fit into a broader context of a digital transfor- mation? Do you intend to position yourself as an innovative company? ANYWHERE, AT ANY TIME, ON ANY DEVICE Mobility is all about being productive when- ever and wherever you need to be, on the device that suits you best. Whether it is a company-provided device or your own, you should be able to get things done, commu- nicate and collaborate securely with people inside and outside your organization, both local and global. Mobility/BYOD enables your connected workforce. BE FREE TO MAKE THINGS SIMPLE Thanks to consumerization of IT, people demand more freedom and a persona­lized experience. To cope with the growing de- mand in both our work and private life to get things done instantly, Mobile and BYOD rise as major trends. Meanwhile there is also an allure of simplifying IT by delega­ting some responsibilities around device man- agement to the end user. 06 MOBILEBYODTECHNOLOGYOUTLOOK MOBILEBYODTECHNOLOGYOUTLOOK BRING YOUR OWN DEVICE, RECEIVE THE DESIRED INFORMATION, BE MOBILE AT WORK.
  • 5. REALITY MENTED AUG MAKE YOUR ENVIRONMENT TALK With the help of advanced Augmented Reality technology, the information about the surrounding real world of the user be- comes interactive and digitally manipulat- able. Artificial information about the en- vironment and its objects can be overlaid on the real world. Retail will be forced to rethink marketing and the (social) shopping experience. Cities will become a grid of information and infrastructure that people can navigate. There will be changes to so- cial interactions between people, as well as to how companies sell, engage and inform their customers and employees. READY FOR CHANGE? • Is any of your information or customer interaction location (or object) specific? Or can it be made so? • Are you developing skills in mobile tech- nologies (such as Android and IOS), as well as in human interaction design to create engaging location aware experiences? • Can you imagine how the Augmented consumer’s behavior will change, and can you turn that into an opportunity? VIEW MORE THAN YOU CAN SEE Augmented Reality is a live, direct or indi- rect, view of a physical, real-world environ- ment whose elements are augmented by computer-­generated sensory input such as sound, video, graphics or GPS data. FROM THE ‘CHARACTER MARKER’ TO THE ‘GOOGLE GLASSES’ In 1901 L. Frank Baum, an author, first mentions the idea of an electronic display/ spectacles that overlays data onto real life (in this case ‘people’). It was named a ‘cha­ racter marker‘. Presently, Google, Microsoft and Apple are reportedly working on some variation of Augmented Reality glasses. 08 AUGMENTEDREALITYTECHNOLOGYOUTLOOK AUGMENTEDREALITYTECHNOLOGYOUTLOOK OVERLAYING THE PHYSICAL WORLD WITH A DIGITAL LAYER IS CHANGING THE INTERACTION BETWEEN PEOPLE, OBJECTS AND INFORMATION. LIVING YOUR LIFE INSIDE FACEBOOK!
  • 6. TV SMART STOP WATCHING TV, START INTERACTING WITH IT Smart TV can provide access to user-­ generated content and to interactive ser- vices and Internet applications, such as YouTube or Facebook. Smart TV devices facilitate the curation or social discussion of traditional content by combining informa- tion from the Internet with content from TV. With Internet already forcing big changes to marketing and media, this trend will be the final step away from broadcast advertising to individually targeted marketing. READY FOR CHANGE? • Are you a business-to-consumer type company savvy in advertising or are you business-to-business who is new to think- ing about targeted marketing? • Do you already employ a digital media strategy aimed at increasing customer en- gagement and personalization? • Is someone in your company keeping track of Smart TV platforms available today, and creatively exploring the possibilities? WHEN TV AND WEB MERGE Smart TV, sometimes referred to as con- nected TV or hybrid TV, describes a trend of integration of the Internet and Web 2.0 fea- tures into television sets and set-top boxes, as well as the technological convergence between computers and these television sets/set-top boxes. INTELLIGENCE MEANS AUTONOMY A first patent was filed in 1994 and ex- tended the next year: «an ‘intelligent’ tele­ vision system linked with data processing systems by means of a digital or analog network». Apart from being linked to Data Networks, one key point is its ability to au- tomatically download necessary software routines according to users demand and process their needs. 10 SMARTTVTECHNOLOGYOUTLOOK SMARTTVTECHNOLOGYOUTLOOK THE ULTIMATE MEDIA DEVICE: INTERACTIVE, HD AND SOCIAL. BUT WHO IS IN CONTROL OF THE CONTENT?
  • 7. BIG DATA PREDICT AND CHECK Big Data allows you to find better patterns in data and use them to predict behavior or do predictive simulations. It helps improve customer insight, target customers and track sentiments online. Big Data can also be used in the direct interaction with people by increasing the accuracy of the informa- tion delivery and by customizing the user interaction to their needs. It reduces costs through optimization on delivery, route, lo- gistics and by minimizing unplanned down- time of systems through predictive mode­ ling on sensor data. READY FOR CHANGE? • Do you know what questions you would like answered to radically improve your business? Can you find data that should contain the answers? • Are your important decisions based on hard data or gut feeling? How would that change when more data is available? • Who is in charge of collecting fine grained data from all your customer interactions? Are you already using Business Intelligence well? • Is your technology stack ready for mas- sive amounts of unstructured data? EXTRACT VALUE FROM DATA The term Big Data stands for awareness and new generation of technologies and archi- tectures designed to economically extract value from large volumes of a wide variety of data, ena­bling high velocity capture, disco­ very and/or analysis. Big Data is not about specific client tools or software. SORTING AND PRESENTING DATA Big Data is a generic term that emerges from the actual scenario of modern en- terprise computing: mana­ge vastly larger information data sources, composed by stru­c­­tu­red, unstructured and new types of data (video, plain text, etc.) and make it available to a broad set of target applica- tions and business intelligence solutions. 12 BIGDATATECHNOLOGYOUTLOOK BIGDATATECHNOLOGYOUTLOOK BIG DATA SHOWS YOU THE HIDDEN PATTERNS IN ALL SORTS OF DATA. KNOWLEDGE IS POWER.
  • 8. SERVICES CLOUD THE PROMISES OF CLOUD ARE STILL CLEAR Cloud computing brings many concepts with their own business value. The most important ones are still: • Efficient economic model (OPEX, not CAPEX; pay per use) • Improved agility (instant scalability, busi- ness alignment) • Enhanced quality of service (reliability, data replication, potentially unlimited ca- pacity, high availability) • New business value (faster time-to-­ market, innovation booster) READY FOR CHANGE? • Is the organization proactively on the lookout for valuable services that could en- hance the business portfolio with very little development cost? • Can you quickly capitalize on services that are available online? Can your IT de- partment quickly integrate services from partners and other third parties into your business processes? • Is the internal IT department radically improving its efficiency to get on-par with public cloud providers? CLOUD COMPUTING IS EVERYWHERE By now, everybody has heard of Cloud Computing as a model for ena­bling con- venient, on-demand network access to a pay-per-use shared pool of configurable computing services (e.g., communication services, servers, storage, applications and business services) that can be rapidly provi- sioned and released with minimal manage- ment effort or service provider interaction. CLOUD SERVICES MAJOR TRENDS • The expected adoption of Cloud is enor- mous (22% of companies are already using using cloud computing services, 57% are planning to)*. • Application services are the first step of adoption (31 % of companies already include cloud applications in their IT)*. • A new way of software design will appear supported by elastic application platform: in- tegrate services from different sources into a single application. • The rise of Cloud disaster recovery as a service solutions will offer highly available and resilient services to enterprises. • Real time analytics and Big Data will strengthen Cloud usage and storage of data. • Cloud for devices will be in charge of “hosting” Mobile and machine-to-machine interactions to cope with the increasing vol- ume of data produced by new connected devices. * Capgemini Consulting, 2012 14 CLOUDSERVICESTECHNOLOGYOUTLOOK CLOUDSERVICESTECHNOLOGYOUTLOOK THE BUSINESS PROMISE OF CLOUD COMPUTING IS SIMPLE: WORRY-FREE IT.
  • 9. SECURITY JERICHO STYLE LOWERING COSTS AND INCREASING COLLABORATION Jericho Style Security architecture removes the burden and silos of traditional Security concepts bringing more agility and freedom to the business. Functions like R&D bene­ fit of better collaboration channels with partners. Business can expand (M&A, joint venture) with the required speed of exe­ cution. A less complex and de-siloed IT has a lower operational cost. READY FOR CHANGE? • Which of your data require absolute pro- tection? • Did you nominate (an) administrator(s) in charge of sensitive data? • Do you have a robust and flexible Security architecture to ensure adequate protection level? FROM PERIPHERAL SECURITY TO DATA SECURITY Jericho Style Security is a concept which puts security closer to the information and data (‘access to specific data’). It reduces the sole reliance on peripheral or fence se- curity (‘access to the system’). As a result, it brings a more granular and flexible secu- rity approach which frees the business and is better adapted to face the Security chal- lenges brought by the age of Cloud Com- puting, digital collaboration and Mobility. A RESPONSE TO A NEW REALITY New developments like use of Cloud servi­ces, Mobile devices, Web Services or BYOD require new solutions for Secu- rity and the Chief Security Officers (CSO) are shifting gradually to a more balanced risk/freedom approach. Jericho Style Security concepts have origi- nated in the Open Group body whose aim and ambition is to shape the Security of open networks. 16 JERICHOSTYLESECURITYTECHNOLOGYOUTLOOK JERICHOSTYLESECURITYTECHNOLOGYOUTLOOK SECURE THE DATA, NOT THE DEVICE.
  • 10. TECH NOLO GIES ENHANCING PRIVACY MAKE TRUST A COMPETITIVE ADVANTAGE Company policy around Privacy doesn’t have to be focused on defensive measures only; if implemented well Privacy can be- come a competitive advantage and should be promoted as such. It would allow you to benefit from Big Data without losing the confidence of your customers. And, most basic, it would lower the risk of legal issues such as being fined for Privacy violations. READY FOR CHANGE? • What is your most Privacy sensitive data? Do you know what legal regulations apply to it? • Are you applying ‘Privacy by Design’, ma­ king Privacy a fundamental principle for pro- cess and technology design? • Is Privacy a pure legal issue, or are you also approaching this as a competitive opportunity? • Do you have a (Big) Data strategy? PROTECTING YOUR LOGIN Privacy Enhancing Technologies is a gene­ ral term to indicate how technology tools, applications and mechanisms can be used to allow online users to protect the privacy of their personally identi­fiable information provided to and handled by services or ap- plications. ENABLING BIG DATA INITIATIVES Big Data and other intrusive technologies require to make Privacy a fundamental principle when designing new solutions. In- creased awareness among consumers and regulators makes this a real business issue. 18 PRIVACYENHANCEDTECHTECHNOLOGYOUTLOOK PRIVACYENHANCEDTECHTECHNOLOGYOUTLOOK USE TECHNO­LOGY TO TURN PRIVACY INTO A DIFFERENTIATING SELLING POINT.
  • 11. ACROSS THE APPLI CATION LIFECYCLE QUALITY ASSURANCE A PATH TO TRULY TRUSTED TECHNOLOGY A lot of gain can be achieved by shifting the Quality focus to activities early in the lifecycle: implementing principles such as ‘right first time’ and ‘no faults forward’. If you bring together state-of-the-art process insight and the right tools you can actually improve the creation of business solutions, and create truly trusted technology. READY FOR CHANGE • Are you working in silos or do you have cross-competence collaboration in place? Are functional analysts and development teams working together, with a more agile focus? • Are you introducing Quality measures at the start of the lifecycle or trying to fix it at the end? • How can you create a culture shift to fo- cus on Quality and risk, not only cost and time? • Have you adopted tooling that supports the Application Lifecycle Management ap- proach? Can you centralize all project ac- tivities and involve all stakeholders? REDUCING COSTS BY IMPROVING QUALITY We can now implement Quality measures across the complete application lifecycle, ena­bling integration of activities and exper- tise in a close collaboration. This increases the business value by delivering higher Quality software, enabling a shorter time- to-market, reducing cost, eliminating risk, and reaching fit for purpose Quality. A Qua­ lity focus in all IT phases involving all parties ena­bles projects to reach the expected busi- ness objectives. TESTING IS NOT ENOUGH ANYMORE Organizations have great business oppor- tunities if they can effectively use the tech- nologies available, and ensure that the tech- nology is of sufficient Quality to build their business on. A high maturity in Testing alone is no longer sufficient to address these chal- lenges completely. A more complete Quality approach across the entire Application Life- cycle is the new approach that can make the diffe­rence. Testing or Quality are no lon­ger restricted to the test team, it is a shared IT (and business) responsibility. 20 QUALITYASSURANCEACROSSTHEAPPLICATIONLIFECYCLETECHNOLOGYOUTLOOK QUALITYASSURANCEACROSSTHEAPPLICATIONLIFECYCLETECHNOLOGYOUTLOOK WHEN BUSINESS DEPENDS ON TECHNOLOGY SO MUCH,THE QUALITY OF BUSINESS DEPENDS ON THE QUALITY OF TECHNOLOGY.
  • 12. METHODS AGILE CREATING VALUE A major principle of Agile Methods is creat- ing value. These methods allow to improve the ratio benefits/cost by increasing the productivity and decreasing the cycle time. The time-to-market is reduced consider- ably. The ‘Test-Driven Development’ also allows to improve the quality. READY FOR CHANGE? • Is there a formalized management pro- cess in your company? Is it easy to change? • How can you leverage existing Agile team members and promote their initiatives? • Are you ready to start training, experi- menting and gradually improving your pro- cesses overtime. A NEW PARADIGM TO MANAGE PROJECTS Agile brings new life to the project mana­ gement profession. It is a collection of methods based on the “Agile Manifesto” principles, focusing on transparency, colla­ boration, iterative and incremental develop- ment. These methods use a time-boxed approach and promote adaptive planning, evolutionary development and delivery. A GROWING SUCCESS The agile software development approach has been defined in 2001. Some of the Manifesto’s authors formed the Agile Alli- ance. Many stu­dies report gains in quality, producti­vity, and business satisfaction by using Agile methods. These metho­dologies are challenging established paradigms of software development. And while initially Agile was mostly used in IT, it is now in- creasingly applied in ‘business’ projects. 22 AGILEMETHODSTECHNOLOGYOUTLOOK AGILEMETHODSTECHNOLOGYOUTLOOK USE AGILE METHODS TO DEMO­CRATIZE YOUR MANAGEMENT PROCESS: REVOLUTIONIZE YOUR COMPANY!
  • 13. ENGINEERING MODEL- DRIVEN INCREASE SYSTEMS PREDICTABILITY System behavior can be designed through a succession of Model refinements. The creation of static and dynamic views of the target system can be included at every level of industrial process, even in legacy ones, on every business domain. It perfectly fits Agile methodologies. Miscommunication is diminished by jointly reviewing the mod- els, and developments costs are reduced by increasing their traceability, quality, and reusability. READY FOR CHANGE? • Are you using advanced Models or still working from textual descriptions and pic- tures only? Are you learning how to use Mo­ deling tools in the Business-IT interaction? • Are the business owners heavily involved in the creation of the Models which define IT? • Is the IT department working with Mo­ deling tools which allow them to create and refine Models at any level of your applica- tion/system lifecycle, generate and test portions of code, do roundtrip code up- dates into Models, and let the Model be the single entry point for your system develop- ment? If not, what is keeping them? MAKE SOFTWARE MODELING EASY Model-Driven Engineering drastically changes the view of software modeling. It focuses on the development of textual and graphical representations of the features and activities related to a target system or application (models), rather than on algo- rithmic point of view only. It can be used at any point in the development process, from capturing high level user require- ments down to automatic code generation and automated test execution. A MATURE APPROACH With the maturity of modeling tools, Models are no longer used only for documentation in the software develo­pment process, they now are an integral part of the development and even operations process. They can be used in any development project, from traditional IT to highly constrained embed- ded systems. They also allow traceability between models, code generation, and au- tomated testing. 24 MODELDRIVENENGINEERINGTECHNOLOGYOUTLOOK MODELDRIVENENGINEERINGTECHNOLOGYOUTLOOK DESIGN A WORKING MODEL OF YOUR BUSINESS INSTEAD OF SOFTWARE CREATED ON THE BASIS OF A WISH-LIST OF FEATURES.
  • 14. 3DPRINTINGTECHNOLOGYOUTLOOK 3DPRINTING 3D PRINTING WILL TRANSFORM PRODUCT INNOVATION, NON-FOOD RETAIL AND CREATE AN EXPLOSION OF PERSONALIZA- TION. CONSUMERS TAKE OVER! 3DPRINTINGTECHNOLOGYOUTLOOK 3D PRINTING FINALLY ACCESSIBLE For the past 30 years we have heard of 3D printing but 2013 is a tur­ning point as this technology is finally becoming accessible. 3D printers produce objects in different materials (plastics, steel, etc.). They enable people to make or fix their own objects in- stead of just replacing them when they are broken or outdated. 3D printing also im- proves companies’ capabilities to control the pro­duct lifecycle from its conception to its prototyping and soon to its mass pro- duction. FABLABS LEAD THE WAY 3D printers are accessible in the so called ‘FabLabs’, open workshops that are ac- cessible to any handyman or inventor. Fab- Labs are now present worldwide and use common stan­dards. They are evidence of the feasibility of the 3D concept and though the current possibilities are still limi­ted in terms of size and complexity, they are the laboratories to overcome such constraints. TURN CONCEPT INTO TANGIBLE This is a key evolution for the manufacturing sector but not only there. Retail, distribution and design may be hit first, but other con- nected sectors will be impacted when socie- ty rethinks its consuming habits. In the short term, 3D printing fosters agility which is a key factor for the years to come. Investment on 3D printing increased significantly in the past 2 years. In 2012, Makerbot Industries mana­ ged to raise 10M$ for the promising plans of a 1.200$ 3D printer and Philips invested in Shapeways, a company that inaugurated the first industrial 3D printing office in New York with an estimated production capacity of 3 to 5 million objects a year. READY FOR CHANGE? • Can you benefit? Is your business in any way related to the design, production, dis- tribution, finance, insurance, recycling or sales of physical goods? • What experiments can you start today to examine the possibilities and impact? • How can you connect with the Gen-Y and industrial counterculture who have embraced a radical bottom-up style of in- novation? • What will be the impact on your Intellec- tual Property when this takes off? 26
  • 15. THINGS INTERNET OF VALUE FROM SYNERGY By mashing-up captured data with data re- trieved from the web, you can develop new synergistic services that go beyond the possibilities of the current isolated embed- ded system. Connecting objects to the network trig- gers the development of new services (e.g., pay-as-you-go offers for car insur- ance companies). It improves efficiency (process, energy consumption, delays) and helps to generate savings or new revenue streams. Combined with Augmented Re- ality, the Internet of Things would provide business with almost complete context for every customer interaction. READY FOR CHANGE? • Could you see the benefits of this de- velopment? Which data-enabled objects could either feed you with relevant informa- tion, provide more valuable user interaction or both? Are you involved in your industry’s pioneering related to Internet of Things? • Are you starting to identify which plat- forms are available to process data and in- teract with objects? Is the Internet of Things in the scope of your Big Data initiatives? • How could you benefit from more con- nected things, while taking into account the Security and Privacy aspects of these technologies? CONNECTING THINGS The Internet of Things is based on the vi- sion that connecting physical things to the Internet makes possible to access remote sensor data and to control the physical world from a distance. This new capability can dramatically streamline how we manu- facture, distribute, manage, and recycle our goods. It can also transform the way we perform everyday activities by giving ap- plications current and detailed knowledge about physical events. UBIQUITOUS COMPUTING GROWS UP Research on smart objects and the Inter- net of Things has been going on for more than a decade and reaches back to Mark Weiser’s original vision of ubiquitous com- puting. Bruce Sterling recently popularized the idea of smart objects and the Internet of Things; Sterling coined the term ‘spime’ to describe a new category of space-time objects that are aware of their surround- ings and can memorize real-world events. Julian Bleeker advocated a similar notion of ‘blogjects’ (objects that blog) in his “Mani- festo for Networked Objects.” 28 INTERNETOFTHINGSTECHNOLOGYOUTLOOK INTERNETOFTHINGSTECHNOLOGYOUTLOOK SENSORS AND SMART DEVICES WILL BE MAKING OUR LIVES EASIER AND ALLOW FOR OPTIMIZATION OF LARGE COMPLEX SYSTEMS SUCH AS TRANSPORTA- TION GRIDS, UTILITIES, HEALTHCARE AND OTHERS.
  • 16. CREDITS Philippe André Architecture National Practice Leader Sogeti France Darren Baker National Director Microsoft Infrastructure Solutions Sogeti USA Flavien Boucher Global Lead IBM Collaboration Sogeti USA Menno van Doorn Director, VINT Sogeti Netherlands Sander Duivestein Trendwatcher New Media VINT Sogeti Netherlands David Excoffier R&D Manager Sogeti High Tech Laurent Guérin National Practice Leader ADMS Java & Open Source Sogeti France Per Björkegren CTO, VINT Marc Benaiges Casanova Technical Director Microsoft Solutions Sogeti Spain Sogeti Sweden Jaap Bloem Research Director VINT Sogeti Netherlands This publication is the outcome of a collaborative effort by our SogetiLabs, gathering our most distinguished Technology Leaders. Below is the list of the current members of this community. To contact them, or to find more information, visit www.sogeti.com/labs CREDITSTECHNOLOGYOUTLOOK CREDITSTECHNOLOGYOUTLOOK Claude Kuhn Practice Leader Infrastructure Transformation Sogeti France François Mérand Microsoft Alliance National Practice Leader Sogeti France Jacques Mezhrahid Innovation Director, Head of Development & Application Management Sogeti France Renaud Mouterde CTO Sogeti High Tech Ron Moerman Business Development Manager Sogeti Netherlands Jean-Charles Noirot National Practice Leader Mobile Sogeti France
  • 17. Erik van Ommeren Director of Innovation VINT Sogeti USA Clemens Reijnen Management Consultant Sogeti Netherlands Andreas Sjöstörm Director Sogeti App Center, VINT Sogeti Sweden Sunil Tareja National Practice Lead Mobility Sogeti USA Renaud Vanderoost Expert Leader Collaboration & Content Management Sogeti Belux Geert Vanhove Expert Leader Testing Services Sogeti Belux Ben Visser Solutions and Innovation Manager Sogeti Netherlands Steve Wasteels Services Delivery Center Program Manager Sogeti Belux Graphic design Simon Pasero www.cominup.fr CREDITSTECHNOLOGYOUTLOOK
  • 18. Labs 41-43 rue Pergolèse 75016 Paris France Tel. : +33 (0) 1 58 44 55 66 - Fax : + 33 (0) 1 58 44 58 10 www.sogeti.com The Sogeti “Technology Outlook 2013” presents what we believe this year will be made of. Not only does it list 12 promising trends, it also provides you with a broader frame to understand what is at stake and how they actually relate. This document is the outcome of a collaborative effort by our SogetiLabs, gathering our most distinguished technology leaders.