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2016 Resume for Calandra Baker

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Calandra Baker

This document is a resume for Calandra Baker summarizing her experience in claims management and customer service roles over the past 18 years. She has over 10 years of experience exceeding goals in claims management at Zurich North America, with expertise in areas such as customer service, communication, negotiation, evaluation, investigations, and time management.

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Calandra Baker Cell: 317-332-8892 11122 Dura Drive Indianapolis, Indiana 46229 calandra.baker75@gmail.com SUMMARY Proven track record of superior leadership in Claims Management, having exceeded corporate goals over the last 10 years. Strong Global understanding of the entire Insurance Claim process to achieve both corporate and client satisfaction. Areas of Expertise: • Customer Service • Communication • Negotiation • Evaluation • Investigations • Time Management • Computer Software • Conflict Resolution PROFESSIONAL EXPERIENCE Zurich North America, Indianapolis, IN 2010-2016 Workers Compensation Claim Associate II • Excels at multi-tasking, fast paced, high volume claim resolution. • Maximizes technology and resources to eliminate duplication in service delivery. • Consistently processes 300 or more new claims on a monthly basis. • Responsible for accurately presenting information to insured’s, claimants, teammates, medical providers, and management staff. Zurich North America, Indianapolis, IN 2008-2009 Commercial Automobile Claims Associate II • Established and authorized adequate reserves and claim payments within delegated authority. • Determined proper policy coverage and applies best practices to conclude assigned cases in accordance with company guidelines. • Investigated, evaluated and negotiated property damage and bodily injury claims to settlement. • Adhered to high standards of professional conduct while providing superior claims service. • Efficiently handled 50+ new claim volume monthly. Zurich North America, Indianapolis, IN 2004-2008 Triage Associate • Consistently recognized and praised performances from associates and was generally concerned about care of concerns. • Assigned new claims to appropriate file handlers in a timely and accurate manner. • Executed employee training when requested by Regional Training Manager. • Prioritized workload to ensure quality and quantity in work product. • Set and achieved daily goals with little or no supervision required. UPS Employee Service Center, Marietta, GA 1998-2004 Employee Information Specialist • Recorded and updated employee files using PeopleSoft.
Calandra Baker Page 2 • Processed paperwork for new hires and terminated employees. • Answered inquires and provided employee information to authorized personnel. • Created and audited files for accuracy. • Scanned UPS employee documents into various systems. EDUCATION Associates Degree Ivy Tech Community College PROFESSIONAL DEVELOPMENT Texas Property & Casualty License Delaware Property & Casualty License South Carolina Property & Casualty License North Carolina Property & Casualty License Rhode Island Property & Casualty License Vermont Property & Casualty License Louisiana Property & Casualty License Florida Property & Casualty License New Mexico Property & Casualty License

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2016 Resume for Calandra Baker

  • 1. Calandra Baker Cell: 317-332-8892 11122 Dura Drive Indianapolis, Indiana 46229 calandra.baker75@gmail.com SUMMARY Proven track record of superior leadership in Claims Management, having exceeded corporate goals over the last 10 years. Strong Global understanding of the entire Insurance Claim process to achieve both corporate and client satisfaction. Areas of Expertise: • Customer Service • Communication • Negotiation • Evaluation • Investigations • Time Management • Computer Software • Conflict Resolution PROFESSIONAL EXPERIENCE Zurich North America, Indianapolis, IN 2010-2016 Workers Compensation Claim Associate II • Excels at multi-tasking, fast paced, high volume claim resolution. • Maximizes technology and resources to eliminate duplication in service delivery. • Consistently processes 300 or more new claims on a monthly basis. • Responsible for accurately presenting information to insured’s, claimants, teammates, medical providers, and management staff. Zurich North America, Indianapolis, IN 2008-2009 Commercial Automobile Claims Associate II • Established and authorized adequate reserves and claim payments within delegated authority. • Determined proper policy coverage and applies best practices to conclude assigned cases in accordance with company guidelines. • Investigated, evaluated and negotiated property damage and bodily injury claims to settlement. • Adhered to high standards of professional conduct while providing superior claims service. • Efficiently handled 50+ new claim volume monthly. Zurich North America, Indianapolis, IN 2004-2008 Triage Associate • Consistently recognized and praised performances from associates and was generally concerned about care of concerns. • Assigned new claims to appropriate file handlers in a timely and accurate manner. • Executed employee training when requested by Regional Training Manager. • Prioritized workload to ensure quality and quantity in work product. • Set and achieved daily goals with little or no supervision required. UPS Employee Service Center, Marietta, GA 1998-2004 Employee Information Specialist • Recorded and updated employee files using PeopleSoft.
  • 2. Calandra Baker Page 2 • Processed paperwork for new hires and terminated employees. • Answered inquires and provided employee information to authorized personnel. • Created and audited files for accuracy. • Scanned UPS employee documents into various systems. EDUCATION Associates Degree Ivy Tech Community College PROFESSIONAL DEVELOPMENT Texas Property & Casualty License Delaware Property & Casualty License South Carolina Property & Casualty License North Carolina Property & Casualty License Rhode Island Property & Casualty License Vermont Property & Casualty License Louisiana Property & Casualty License Florida Property & Casualty License New Mexico Property & Casualty License