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3rd Annual Leadership & Talent Philippines as at 20 May 2016

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Connie Kirk
Connie Kirk

This document provides information about the Leadership and Talent Transformation 2016 conference, which will be held July 26-28, 2016 in Manila, Philippines. The main conference will take place on July 26-27 and focus on closing the leadership gap and developing leaders who can capitalize on growth opportunities in Southeast Asia. Post-conference workshops will be held on July 28. Speakers will include experts from companies like DBS Bank, SGS Gulf, Fonterra Brands, Telstra, and Citigroup who will discuss topics like developing digital ready leaders, attracting and retaining top talent, and strengthening leadership capabilities using analytics. Attendees will learn strategies for identifying and growing high potential leaders, enabling talent to become future-ready,

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 Main Conference: 26-27 July 2016  Post-Conference Workshops: 28 July 2016  Venue: New World Makati Hotel, Manila, Philippines www.leadershiptalentph.com Leadership and Talent Transformation 2016 shares best practice examples from top South East Asian talent and leadership experts who are finding the most promising emerging leaders and preparing them to make the most of their potential. 3 Interactive roundtable discussions NEW LEARNING FORMAT FOR 2016 3 tailored mini workshops focussing on HR Analytics, leadership coaching successful cultural change 18 international experts to access from across Asia who are leading growth In Association with: Researched Developed by:Supporting Association: Strategic Partner: BY ATTENDING YOU WILL DISCOVER HOW TO: CLOSING THE LEADERSHIP GAP: ATTRACTING DEVELOPING TALENT WHO INSPIRE LEAD BUSINESS GROWTH OUR SPEAKER HIGHLIGHTS INCLUDE: Book by 6 May 2016 to enjoy savings of UP TO USD600! Laurence Smith Managing Director, HR, Group Head of Learning and Talent Development, DBS Bank, Singapore Eric Riego de Dios Human Resources Director, Baker McKenzie Global Services, Philippines Patricia Solis Human Resources Manager – Philippines, American Express International Inc., Philippines Michelle Garcia Country HR Director Concurrent Regional Manager for Learning Development (East Asia), SGS Gulf Ltd, Philippines Felix Dan S. Lopez Vice President, Corporate Human Resources, JG Summit Holdings, Philippines Anto Moreno General Manager Human Resource Country Lead, Telstra International New Business, Philippines May Laroza Human Resource Director, Fonterra Brands Philippines Lenard De Vera AVP, Citigroup Business Process Solutions Philippines Elaine Kunkle Head of SSC Manila Shared Services, General Manager, Henkel Asia Pacific Service Centre, President, Henkel Philippines Inc Identify and grow high potential leaders as a key talent strategy Enable your high potential talent to become future-ready digital leaders Strengthen your leadership and HR capabilities using talent analytics Effectively manage an upwardly mobile globally dispersed workforce Create compelling value propositions for talented Generation X’s, Y’s Millennials Introduce a coaching culture of innovative leadership to retain a competitive edge Develop world-class workforce leadership talent management development programs Leverage your branding and social media to attract retain high achievers 1
Dear Colleagues, With 4.5 million people employed in the Business Process Management (Shared Services, Global In-house Contact Centers (GICC) market and predictions of 20% annual growth for the next 5 years, the challenge of acquiring, retaining and developing suitable leadership talent is intensifying. HR professionals are facing the immediate challenge of fixing skill gaps, stemming up to 55% attrition rates of young leadership hungry talent and preparing digital ready leaders if they are to capitalize on this new scale of growth. I’m thrilled to be chairing the 3rd Leadership Talent Transformation Summit which will feature key experts who will focus specifically on how to resolve these challenges for you so that you can turn your high potential talent into inspirational digitally savvy leaders who can drive your business growth in our competitive Asia-Pacific region. You may be shocked to learn that even with millions being spent on leadership development initiatives each year, only 37% of our Philippines based HR professionals believe their current leadership development programs are effective. With accelerating HR management issues, rising staff turnover, and a lack of succession planning, many organizations are continuing to be engaged in a talent war to find top performers. Some companies can still fill some of these gaps with expatriate executives but ultimately the leaders must be drawn and grown from local talent. Reliable and proven strategies from company leadership MUST be put into place to address these issues. Companies that are not taking an immediate and aggressive approach to solving internal leadership issues will undoubtedly and rapidly lose their competitive edge. Leveraging HR analytics, external coaching expertise, digital training support, cross cultural transformation and social media networks to help talented millennials, Gen X’s and Y’s to reach their full potential are just some of the topics being covered at this year’s event. You can discuss these strategies and approaches with CEOs, Regional Heads of Leadership, Directors of HR, Learning and Development, and Country Heads of shared services and leave the event armed with new solutions to your personnel challenges. I do hope you can join me this July where together we can learn how to face these challenges, share best practices and discover more effective means to manage our talent. I look forward to seeing many of my esteemed industry peers at this event! Jon Kaplan President TeleDevelopment Services, Inc., USA Philippines 10 BRAND NEW CASE STUDIES OF RECENT LEADERSHIP AND TALENT DEVELOPMENT TRANSFORMATIONS, INCLUDING: WHO WILL YOU MEET AT LEADERSHIP AND TALENT TRANSFORMATION 2016?  Senior Vice President Human Resources  Vice-President Training Implementation  Human Resources Directors Operations Managers  Head Human Resource Operations Training Quality  Director of Human Resources, Learning Development  Head of Learning Organizational Development  Head of People Development  Human Resource Shared Services Director  Country Head, Global Delivery Lead  Reginal Head of Operations Excellence  BPO Service Delivery Lead  Heads of Talent Acceleration Talent Management  Head of Organizational Effectiveness  Group Head of Leadership and Talent  Chief Talent Officer Chief Executive Officer, Shared Services  Manager, Learning Talent Development  Manager Talent Acquisition  Chief Executive, Shared Services  Regional Heads of Leadership, Talent Organizational Development DBS Bank Singapore who will discuss shaping digital ready leaders. SGS Gulf Ltd who provides insights on how to attract, shape and retain top performers. Fonterra Brands Philippines who shows us how to synchronise leadership and cultural change during organisational transformation. Telstra International and New Business will highlight how to attract top performers in a highly competitive global business environment. Citigroup Business Process Solutions steps us through taking your leadership to the next level with innovative coaching and mentoring. Great opportunity to be updated on talent development, sharing best practices and networking Sergio Armando Leon Fonseca HR Planning Manager, Coca Cola FEMSA American Express International shares the secrets of developing leaders who can capitalize on growth opportunities throughout the region. 2 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
2016 SPEAKERS Elaine Kunkle Head of SSC Manila Shared Services, General Manager, Henkel Asia Pacific Service Centre President, Henkel Philippines Inc. Penny Bongato Executive Director for Talent Development, Information Technology and Business Process Association of the Philippines (IBPAP) Felix Dan S. Lopez Vice President, Corporate Human Resources, JG Summit Holdings, Philippines Senior HR Representative Coca Cola Philippines Laurence Smith Managing Director, HR, Group Head of Learning and Talent Development, DBS Bank Singapore May Laroza Human Resource Director, Fonterra Brands Philippines Irvin Jnr Domingo Talent Development and Organizational Excellence Head, Maybank Philippines Michelle Garcia Country HR Director Concurrent Regional Manager for Learning Development (East Asia), SGS Gulf Ltd, Philippines Jon Kaplan President, TeleDevelopment Services Inc., USA Philippines Anto Moreno General Manager, HR Country Lead, Telstra International New Business, Philippines Joanne Weston Executive and Leadership Coach, Philippines Laean A. Benitez Learning Organizational Manager, Baker McKenzie Global Services, Philippines Patricia Solis Human Resources Manager – Philippines, American Express International Inc., Philippines Benedict Hernandez Managing Director and Service Delivery Operations Lead, Accenture Philippines President, Contact Center Association of the Philippines Jesper La Cour Madsen Human Resources Director, Accenture Philippines Eric Riego de Dios Human Resources Director, Baker McKenzie Global Services, Philippines Tom McCormick Director of Operations, Capital One Philippines Services Corporation (COPSSC) Lenard De Vera AVP, Citigroup Business Process Solutions, Philippines It was an excellent event. Learned new perspectives and generated new ideas. Hamza Abada Chairman, IMPERIAL-TC 3 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
CONFERENCE DAY 1 Tuesday, 26 July 2016 CLOSING THE LEADERSHIP GAP TO REMAIN SUCCESSFULLY COMPETITIVE 08.00 Registration coffee 09:00 Chairman opening and welcome Jon Kaplan President, TeleDevelopment Services Inc, USA Philippines 09:10 Global Trends: Rethinking leadership and talent development needs to succeed in today’s highly unpredictable market dynamics An alignment of leadership development strategies to the organization’s HR priorities and business growth strategies contributes significantly to an organization’s health, productivity and capacity to innovate; it is systematically linked to the strategic needs of the organization and aims to improve the effective and productive contributions of individuals that consequently maximize business results. For leaders to fulfill their potential to drive the business, management needs to ensure that the organization’s culture gives people the freedom and opportunities they need to be effective. • Global trends in redesigning HR talent management to enhance strategic leadership capabilities throughout the organization • Aligning your leadership development and organizational development and growth strategies for effective performance and results • Examining the personal and professional competencies HR requires to steer leadership in constantly changing business environments • Enabling HR to become more strategic • Creating a culture where high performance, team work and empowered leaders energize the people around them • Tapping into the free movement of talent across the region Jesper La Cour Madsen Human Resources Director, Accenture Philippines Benedict Hernandez Managing Director and Service Delivery Operations Lead, Accenture Philippines President, Contact Center Association of the Philippines DEVELOPING LEADERS TO KEEP PACE WITH RAPID GLOBAL MARKET CHANGES 09:45 Developing leaders who can capitalize on growth opportunities of the Philippines and Asian region Without effective leadership development, Filipino organizations are leaving their leaders unprepared to manage effectively in South East Asia’s constantly changing business environment. Finding leaders who are up to the task has proven challenging for many companies. The creation of the ASEAN Economic Community has brought new challenges but also opportunities to tap into the now free movement of talent across the region. Tailoring an approach to leadership development that capitalizes on the region’s opportunities and potential will require understanding the region’s special challenges and leadership needs. • Developing agile leaders to drive organizational growth strategies • What are the crucial skills today’s leadership talent need to develop to keep pace with change? • Ensuring you have the right metrics and KPI’s to effectively benchmark leadership progress and organizational transformation goals • Implementing a strong coaching and mentoring program to support leaders and employees through swift change processes • Ensuring leaders understand the crucial role of communication strategies in reducing the risk of team discontent • Providing leaders with the tools to keep employs engaged and motivated through a process of continuous change Patricia Solis Human Resources Manager – Philippines, American Express International Inc., Philippines LEADING MANAGING AN UPWARDLY MOBILE WORKFORCE 10:20 In this session, participants will have the opportunity to discuss the challenges and opportunities with peers in an intimate setup. Topics to be discussed include: • Creating a robust and inclusive environment across all offices • Leveraging a multi-generational, culturally diverse and geographically spread workforce • Improving external and remote coaching leadership support using virtual access • Understanding the role of communication in remote leadership environments • Developing confident leaders who can succeed in unpredictable market dynamics and successfully navigate the unchartered territories of today’s competitive and diverse operating environment Discussion leaders: Benedict Hernandez Managing Director Service Delivery Operations Lead, Accenture Philippines President, Contact Center Association of the Philippines Patricia Solis Human Resources Manager – Philippines, American Express International Inc. 10:55 Morning Break Networking COACHING INNOVATIVE LEADERS TO REACH THEIR FULL POTENTIAL 11:25 Introducing a coaching culture of innovation continuous improvement to help your young leaders reach their full potential Cultivating the next generation of leaders will require programs aimed at finding young potential leaders with innate talent and helping them reach their true potential through a specific focus on coaching and development. • Creating high performance teams with leadership and innovation capability to add value to your business • Cultivating a culture of innovation and continuous improvement in your leadership teams to increase • Designing a customized coaching plan to support the development of behavioral change to an innovation culture • Recognizing how a culture of creativity and innovation can accelerate future growth Jon Kaplan President, TeleDevelopment Services Inc., USA Philippines ROUNDTABLEDISCUSSION CASESTUDY OR 4 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
CONFERENCE DAY 1 Tuesday, 26 July 2016 EFFECTIVELY GROWING TALENT DURING ORGANIZATIONAL TRANSFORMATION 12:00 Effectively transforming your culture and growing your talent pipeline during ongoing organisational change management development • Building a structured change management approach which optimises talent development • Turning change into an opportunity to shape talent and future leaders • Building the right functional structure with clear responsibilities and service level Agreements • Cultivating a team culture that recognises the values and strengths of diversity • Setting up KPIs to support engaging diversity of talent and leadership thinking May Laroza Human Resource Director, Fonterra Brands Philippines 12:35 Lunch ATTRACTING, ACQUIRING ACCELERATING TOP PERFORMING TALENT 13:35 Attracting high performing talent in a global business environment • Creating a compelling employment experience that attracts, motivates and retains top talent • Cultivating a culture where outperformance thrives • Building a reputation that attracts the best talent in the market • Developing a pipeline of progressive future leaders • Reassessing hierarchies and job titles to promote a positive company culture • Looking beyond the benefits packages to aligned values and propositions Anto Moreno General Manager, HR Country Lead, Telstra International New Business, Philippines 14:05 Cultivating a culture that attracts retains the best talents in the market – SGS Gulf’s Journey – A Case Study • Cultivating a culture culture of continuous performance • Attracting top talent and retaining them by creating a harmonious, motivated high performance team environment • Developing a depth of talented new leaders who happily progress in line with your organisation's growth and development Michelle Garcia Country HR Director Concurrent Regional Manager for Learning Development (East Asia), SGS Gulf Ltd, Philippines RETENTION MANAGEMENT 14:40 Attracting retaining top talent in a competitive marketplace • Are you satisfied with the way your organization attracts and retains top talent in the competitive Philippines talent market? • Have you implemented noteworthy innovative workplace initiatives? • Have you used digital advancements to support the development of your potential talent? Round Table Moderator: Jon Kaplan President, TeleDevelopment Services Inc, USA Philippines Discussion leaders include: Michelle Garcia Country HR Director and Concurrent Regional Manager for Learning and Development (East Asia) SGS Gulf Ltd Anto Moreno General Manager, HR Country Lead, Telstra International New Business, Philippines Senior HR Representative Coca Cola Philippines 15:10 Afternoon Break Networking 15:40 Using your branding and social media to attract, recruit and retain high achievers • Understanding the impact your branding has on leadership acquisition, development, management and retention • Ensuring your HR function is seamlessly integrated with your branding • Using social media as a strategic source for attraction and retention of future talent Senior HR Representative Coca Cola Philippines TACKLING THE NEW CHALLENGES OF TALENT ENGAGEMENT 16:25 Targeting learning and development strategies to engage and accelerate the talent of your multi-generational workforce While baby boomers are heading to retirement and Generation X is moving into leadership positions, Generation Y is increasingly forming the largest portion of the workforce and aspiring to beat Gen X to the roles and Millennials are rapidly shaping their new career paths. This is the new talent market realty. But are organizations ready to harness this young talent and motivate them in a positive way? Understanding what makes Gen Y employees tick and acting upon this understanding goes a long way to creating a positive working environment across generations in the workplace. • Developing the best mix of the generations to maximize innovation and mentoring opportunities • Leveraging on the strength and weaknesses of each generation to develop well rounded leaders • Encouraging sharing of knowledge and learning activities among the different Tom McCormick Director of Operations, Capital One Philippines Services Corporation (COPSSC) 17:00 Closing remarks from the Chairman for the day 17:10 End of Conference Day One CASESTUDY ROUNDTABLEDISCUSSION 5 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
CONFERENCE DAY 2 Wednesday, 27 July 2016 08:00 Registration coffee 09:00 Chairman opening and welcome Jon Kaplan President, TeleDevelopment Services Inc, USA Philippines 09:10 Opening Address: Enabling your high potential talent and leaders to become future-ready digital leaders Future leaders must be deeply immersed in the digital world so they really understand both the opportunities and the threats and can move faster than the competition. But how do you transform your multi-generational talent to be agile, innovative and digitally savvy? • Helping employees develop a digital mindset to successfully operate in a competitive market • Using your multi-generational talent to reverse mentor your senior leaders • Changing your approach to digital engagement Laurence Smith Managing Director, HR, Group Head of Learning Talent Development, DBS Bank, Singapore STRENGTHENING YOUR LEADERSHIP DEVELOPMENTS WITH DIGITAL INNOVATIONS 09:50 Enabling your leaders to be innovative with digitally savvy HR learning technology support • How can you make your learning programs more attractive for digitally savvy new generation leaders? • Developing and managing an active learning portal • Overcoming the practical challenges of adopting new learning and development systems • Implementing smarter leadership learning using the latest in learning systems and interface designs • Capitalizing on the benefits of taking a blended learning approach to leadership training: using face to face, web based and virtual training programs to enhance your skills of your team leaders Elaine Kunkle Head of SSC Manila Shared Services, General Manager, Henkel Asia Pacific Service Centre President, Henkel Philippines Inc. GROWTH TRENDS AND LEADERSHIP MOBILITY IN THE PHILIPPINES 10:30 Examining the speed of growth for the Philippines and predicted leadership skill gaps Beyond 2016 to 2022 global workforce development plans. Meeting the challenges of job growth and leadership skill gaps by tapping into growth opportunities in the next wave cities. • Potential location strategies to meet labour pool availability, diverse languages, costs and risk • How do we integrate people, processes and technology across diverse locations? • How do we achieve higher levels of productivity and efficiency in our leaders? • How do we retain our leaders and avoid a global movement to mainland America? • How do we attract and retain talent from niche and new emerging markets? • What impact will ASEAN have on sourcing and retaining our leadership talent pool? Panel Leader: Penny Bongato Executive Director for Talent Development, Information Technology and Business Process Association of the Philippines (IBPAP) Panellists: Eric Riego de Dios Human Resources Director, Baker McKenzie, Global Services Elaine Kunkle Head of SSC Manila Shared Services, General Manager, Henkel Asia Pacific Service Centre President, Henkel Philippines Inc. Laurence Smith Managing Director, HR, Group Head of Learning Talent Development, DBS Bank, Singapore 11:10 Morning Break Networking IDENTIFYING TALENT ACCELERATING LEADERSHIP DEVELOPMENT 11:40 Harnessing Diversity's business value through talent analytics With so few organizations using validated tools, it’s not surprising that up to 30 percent of leadership hires are considered failures, according to Philippine HR professionals. Given the higher failure rates of leaders hired externally in Philippine organizations and the significant costs associated with them, grow-your-own tactics will be a key talent strategy. • Revisiting the business case for diversity • Aligning business and diversity strategies • Formulating relevant metrics to measure success • Tracking progress by reading the trends and identifying the right intervention Eric Riego de Dios Human Resources Director, Baker McKenzie Global Services, Philippines 12:20 Lunch 13:20 Delivering world-class workforce leadership talent management development programs When creating a comprehensive development program for leaders, organizations should keep in mind that leaders need multiple ways to develop their skills and that a blended approach, with a strategic mix of skills and methods, will yield the best results. • Leveraging training and development from your experienced leaders to build your talent pipeline and gain your competitive advantage • Tailoring your employee development frameworks for your different markets and evolving skill requirements • Examining the challenges of developing talent and leaders in developing regions • Calculating the real ROI on leadership and talent management results Felix Dan S. Lopez Vice President, Corporate Human Resources, JG Summit Holdings, Inc. 13:45 Tapping into a sufficient supply of capable leaders to meet tomorrow’s business challenges in the Philippines • Do Philippine organizations have a sufficient supply of capable leaders to meet tomorrow’s business challenges? • What can organizations do to radically change how they accelerate leader development? PANELDISCUSSION 6 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
• Is it time for organizations to radically innovate their products, business model, and the way they manage? • What is the overall quality of leadership in Philippine organizations today? • How can we build a sustainable talent pipeline in today’s competitive global learning and leadership environment? Penny Bongato Executive Director for Talent Development, Information Technology and Business Process Association of the Philippines (IBPAP) 14:40 Afternoon Break Networking GROWING YOUR OWN HIGH POTENTIAL LEADERS – A KEY TALENT STRATEGY 15:10 Initiating world-class coaching, mentoring value added management to achieve excellence in organizational performance Talent management efforts alone cannot be expected to bridge the gap in leadership quality. An organization’s management culture has a tremendous bearing on whether leadership capabilities can be leveraged to their fullest potential. While almost two-thirds of Philippine organizations have a highly effective management culture, the challenge for them is: • Leveraging your management culture to guide talent to achieve their fullest potential • Opening up decision making by creating cross- functional consultation and leadership teams • Creating a more flexible and nimble organizational structure to enable the cross-flow of ideas • Coaching your leaders with the management skills to stem attrition, presenteeism and absenteeism Joanne Weston Executive and Leadership Coach, Philippines EFFECTIVE SUCCESSION PLANNING 15:50 Identifying high potentials early in their career and promoting them up the leadership pipeline for effective succession planning Can your bench strength meet your future growth needs? With a growing economy, grooming future successors will be an important talent strategy for Filipino organizations. With only 20 percent of HR professionals in the Philippines currently rating their bench strength as strong or very strong, organizations need to refocus on the role succession management plays in talent management. Since the onset of the recent global economic crises many organizations have suffered from the lack of focus on the future and succession planning. So while 53 percent of organizations have a formal process for early identification of high-potential talent, only 45 percent have formal processes for early growth of high- potential talent. A lack of formal processes in this area leaves much to chance in terms of filling the leadership pipeline and building bench strength. • Future proofing your organization: Growing your own talent from within a key talent strategy for successful leadership transitioning and smooth succession management • What do the next generation of leaders look like? • How do you identify high potential talent? • Initiating leadership development programs to identify your high potential leaders • Building leadership capacity through leadership development and strategic talent management • Developing agile leaders to improve responsiveness to market place shift and the ability to deliver strategic priorities Irvin Jnr Domingo Talent Development and Organizational Excellence Head, Maybank Philippines 16:30 Closing remarks from the Chairman 16:40 End of Conference CONFERENCE DAY 2 Wednesday, 27 July 2016 The event provided a lot of insights and best practices for the industry. I was able to pick up interesting ideas that I may use for my company. - Lalaine Cruz, Manager, DSM Manila LLC 7 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
POST-CONFERENCE WORKSHOPS Thursday, 28 July 2016 A B C WORKSHOP A  09:00-11:30 WORKSHOP B  12:00-14:30 WORKSHOP C  15:00-17:30 Developing high potential talent within your organization with innovative coaching mentoring Improving the cultural competence of your leaders to create harmonious high performance teams HR analytics is a transformational business enabler when utilized by organizations in the correct way, facilitating more robust, evidence-based decision-making processes and strategic human capital investment. Utilizing HR analytics can be a powerful tool to help HR professionals to drive productivity and performance. At both the strategic and operational level, HR analytics can transform your capability. In this workshop attendees will be able to access skills on: • Establishing the right talent review and succession planning design for your organization • Identifying and developing high potential talent • Using metrics to track and measure the efficacy of your program • Attending delegates should walk away with insights on how to more effectively use HR analytics to support your organizational development and leadership transformation strategies. Laean A. Benitez Learning Organizational Manager, Baker McKenzie Global Services, Philippines Laean has over 20 years of human resource and organization development experience. She is solution- oriented, flexible and tactful leader with hands-on management style. She is a certified leader in talent from many organization, including the following: • Certified Facilitator, Development Dimensions International (DDI) • Gained Certificate in Change Management and Organization Development from University of Pennsylvania (through Institute of Training and Development) • Completed Talent Management Course in Asian Institute of Management (AIM) • Candidate, Master in Industrial Relations, University of the Philippines • Graduate, BS Development Communication, University of the Philippines Mentoring programs are crucial to help professionals grow, develop and evolve under the direction and advice of seasoned leaders. Organizations implementing innovative mentoring programs which align with the goals of the company and the professional development of talent have greater success. This mini workshop will examine the myriad of strategies available for maximising the potential of these programs: • Developing innovative mentoring and coaching programmes which serve as catalysts for innovative change and higher levels of team performance • Selecting and unlocking the potential of coaches, mentors and leaders for results focused high performing teams • Capitalising on the development potential of initiating multi-level buddy programs • Finding the right balance and mix of between internal and external mentoring and coaching • Understanding when to choose which technique for more effective results • Tracking and reporting on progress and results of your programs Lenard De Vera AVP, Citigroup Business Process Solutions, Philippines Lenard is a people champion, seasoned HR professional, and learning and development advocate, with a career that has spanned from the media to the Business Process Outsourcing industry. He initially established his career in the world of broadcast media, being connected with some of more recognized broadcast networks in the Philippines in both radio and television. He then dove into the Business Process Outsource industry in the early 2000’s; learning, evolving and adapting with the various aspects of the industry from operations, project management, learning and development to ultimately becoming a seasoned and well-rounded professional adept in various aspects of human resource management. Lenard has extensive experience working in multinational and multicultural organizations. He also has a proven track record in start up organizations being a partner in the growth and creation of the HR function and a key business partner of the organizational growth. Interacting with clients and managers stakeholders and counterparts coming from diverse cultural background with different ways of thinking working and conducting business is rapidly escalating as the Philippines serves a global client base. Performance, motivation, productivity and retention suffer when organizations fail to integrate diversity in work, communication, decision marking and leadership styles.resulting from differing cultural norms. As more players set up or scale up their organisations, particularly in the rapidly growing shared services outsourcing sectors in the Philippines, organizations face capacity challenges not to mention the ever looming threat of increased attrition. Including cultural competence as a complement to your talent development strategy can help bring all levels of your organization to that critical next level of performance. In this workshop, you will be introduced to a new way of looking at culture. The session will provide a perspective that builds self-awareness and appreciation of others. We will also look at practical skills that purposely reduce risk, enhance innovation and maximize opportunities through both cultural differences and similarities. Specifically you will learn about: • Appreciating the difference between inborn personality preferences and cultural norms • Stemming attrition, enhancing innovation and maximising learning and performance opportunities by recognising and tapping into the cultural diversity of your workplace • Understanding the various levels at which culture operates • How to use neutral and non- judgemental language when discussing cultural differences in the workplace • Skills to bridge cultural gaps through dialogue and style adaptation • Best practices for making Cultural Competence a core organizational competence Joanne Weston Executive and Leadership Coach, Philippines Leveraging talent analytics and metrics to measure the effectiveness of succession planning and pinpoint your high potential leaders 8 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
SPONSORSHIP OPPORTUNITIES 30% Human Resources 28% Management 16% 15% 11% 9% 9% 8% 8% 6% 5% 4% 3% 3% 1% 1% 1% 15% C-level 9% Operations 7% Talent Development 3% Talent Management 3% Finance 1% Director 5% Shared Services BY FUNCTIONS BY INDUSTRY ATTENDEE BREAKDOWN BPO IT Electronics HR/Talent Dev't Training BFSI Telecoms Oil Gas Others Manufacturing Engineering FMCG Consultancies Call Centers Financial Services Transport Hospitality All sponsorship packages are customized to fit your current needs. Our partnership team will work with you to identify the package that best suits your goals and objectives. WHY GET INVOLVED EARLY? Because the earlier you book the more access you’ll get to our global marketing and branding campaign. Early confirmation entitles sponsor and exhibitors to optimize their spend and receive maximum ROI from our comprehensive marketing and branding campaign, including: BE MORE THAN A NAME ON A BUSINESS CARD – STAND OUT AS A SPONSOR OR EXHIBITOR! Leadership Talent Transformation provides a unique platform which encourages open conversation between practitioner and solution-provider. It is an annual 'must-attend' event for businesses which have a service or solution that would bring benefit to an audience of senior executives driving their human resources and leadership development capabilities in the top 200 listed, services and outsourcing organisations with bases in the Philippines. THOUGHT LEADERSHIP • 2 Client testimonial plenary speaking sessions • 1 Panel speaking session • 1 Panel host • 2 Roundtable hosts NETWORKING • 1 Private Lunch • 1 Cocktail Reception Host • Exclusive 1:1 Meeting Packages • Customized Booth Options INTERNET get noticed earlier, our dedicated website receives traffic months in advance and so should you. AUDIENCE DEVELOPMENT ensure your hand selected prospects receive targeted, specialized marketing initiatives. A fantastic opportunity to apply the VIP treatment to VIP contacts TELEMARKETING dedicated account managers publicize our events and our partners before the summit EMAIL MARKETING to over 100,000 pre-researched and tightly selected decision makers To find out more about the outstanding sponsorship and exhibition opportunities, contact us now at sponsorship@ iqpc.com.sg or call +65 6722 9388 to discuss how we can tailor our sponsorship packages to suit your business objectives. 9 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
New World Makati Hotel, Manila, Philippines Esperanza Street corner Makati Avenue, Ayala Center Makati City, 1228, Philippines Website: www.manila.newworldhotels.com Phone: +63 2 811 6888 Fax: +63 2 811 6777 Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate has been arranged at New World Makati Hotel, Philippines for attendees at this conference. To take advantage of this special rate, please process the hotel room reservation form provided upon confirmation of your attendance. VENUE ACCOMODATION IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts:  3 or more 7%  5 or more 10%  8 or more 15% Only one discount available per booking. Team discounts are not available in con- junction with another discount, and do not apply to workshop(s) only bookings. Call us for a special discount rate for teams of 10 and above. TEAM DISCOUNTS 5 WAYS TO REGISTER IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893 IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY • You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. 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HR PRACTITIONERS ALL PRICES SHOWN ARE IN US DOLLARS STANDARD PRICE Payment AFTER 6 MAY 2016 Payment BEFORE 6 MAY 2016 EARLY BIRD PRICE Conference + 3 Add-ons 2,397 (SAVE 400) 1,998 (SAVE 200) 1,399 (SAVE 200) 599 2,597 (SAVE 200) 2,198 1,599 2,996 (SAVE 400)2,796 (SAVE 600) Conference + 2 Add-ons Conference + 1 Add-on Conference only Add-on Only A B C A B C A B C A B C I am registering as a delegate, please send me an extra set of Conference Documentation with Audio CD with a USD100 discount: USD699. I cannot attend the event, please send me the Conference Documentation and Audio CD at USD799. I cannot attend the event, please send me the Conference Documentation only at USD549. Orders without immediate payment or credit card details will incur a processing fee of USD99 per delegate. (N.B.Advance orders will determine whether or not this conference will be recorded - Please enclose payment with your order.) Any custom duties taxes imposed on the shipment of order/s shall be borne by the recipient. CONFERENCE DOCUMENTATION PAYMENT METHOD  I WISH TO PAY BY CHECK / BANK DRAFT: MADE PAYABLE TO IQPC WORLDWIDE PTE LTD Signature: Date:  I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD Name Printed on the Card: Card Number: / / / Visa MasterCard American ExpressCard Type: M M / Y Y Y YExpiry Date: DELEGATES REGISTRATION DETAILS Mr. Mrs. Ms. Dr. OtherTitle: Country: Postcode: First name: Surname: First name: Surname: Address: Job Title: Department: Telephone:EmailAddress: Company:EmailAddress: Approving Managers Name:  I agree to IQPC’s payment terms. Date:Approving Managers Signature: Delegates Signature: EmailAddress: If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below: If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking. IQPC WORLDWIDE PTE. LTD. Company Registration No: 199702288Z ©Copyright 2016 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-readable form in whole or in part without prior written approval of IQPC Worldwide Pte. Ltd OFFICE Fax:Telephone: OFFICE MOBILE DD / MM / YYYY DD / MM / YYYY Main Conference: 26-27 July 2016 Post-Conference Workshops: 28 July 2016 Venue: New World Makati Hotel, Manila, Philippines CLICK HERE SUBMIT THIS FORM Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings. Your priority registration code is printed below. Please quote it when registering. EVENT CODE: 23393.003 PDFW +65 6720 3804+65 6722 9388 www.leadershiptalentph.comenquiry@iqpc.com.sg

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3rd Annual Leadership & Talent Philippines as at 20 May 2016

  • 1.  Main Conference: 26-27 July 2016  Post-Conference Workshops: 28 July 2016  Venue: New World Makati Hotel, Manila, Philippines www.leadershiptalentph.com Leadership and Talent Transformation 2016 shares best practice examples from top South East Asian talent and leadership experts who are finding the most promising emerging leaders and preparing them to make the most of their potential. 3 Interactive roundtable discussions NEW LEARNING FORMAT FOR 2016 3 tailored mini workshops focussing on HR Analytics, leadership coaching successful cultural change 18 international experts to access from across Asia who are leading growth In Association with: Researched Developed by:Supporting Association: Strategic Partner: BY ATTENDING YOU WILL DISCOVER HOW TO: CLOSING THE LEADERSHIP GAP: ATTRACTING DEVELOPING TALENT WHO INSPIRE LEAD BUSINESS GROWTH OUR SPEAKER HIGHLIGHTS INCLUDE: Book by 6 May 2016 to enjoy savings of UP TO USD600! Laurence Smith Managing Director, HR, Group Head of Learning and Talent Development, DBS Bank, Singapore Eric Riego de Dios Human Resources Director, Baker McKenzie Global Services, Philippines Patricia Solis Human Resources Manager – Philippines, American Express International Inc., Philippines Michelle Garcia Country HR Director Concurrent Regional Manager for Learning Development (East Asia), SGS Gulf Ltd, Philippines Felix Dan S. Lopez Vice President, Corporate Human Resources, JG Summit Holdings, Philippines Anto Moreno General Manager Human Resource Country Lead, Telstra International New Business, Philippines May Laroza Human Resource Director, Fonterra Brands Philippines Lenard De Vera AVP, Citigroup Business Process Solutions Philippines Elaine Kunkle Head of SSC Manila Shared Services, General Manager, Henkel Asia Pacific Service Centre, President, Henkel Philippines Inc Identify and grow high potential leaders as a key talent strategy Enable your high potential talent to become future-ready digital leaders Strengthen your leadership and HR capabilities using talent analytics Effectively manage an upwardly mobile globally dispersed workforce Create compelling value propositions for talented Generation X’s, Y’s Millennials Introduce a coaching culture of innovative leadership to retain a competitive edge Develop world-class workforce leadership talent management development programs Leverage your branding and social media to attract retain high achievers 1
  • 2. Dear Colleagues, With 4.5 million people employed in the Business Process Management (Shared Services, Global In-house Contact Centers (GICC) market and predictions of 20% annual growth for the next 5 years, the challenge of acquiring, retaining and developing suitable leadership talent is intensifying. HR professionals are facing the immediate challenge of fixing skill gaps, stemming up to 55% attrition rates of young leadership hungry talent and preparing digital ready leaders if they are to capitalize on this new scale of growth. I’m thrilled to be chairing the 3rd Leadership Talent Transformation Summit which will feature key experts who will focus specifically on how to resolve these challenges for you so that you can turn your high potential talent into inspirational digitally savvy leaders who can drive your business growth in our competitive Asia-Pacific region. You may be shocked to learn that even with millions being spent on leadership development initiatives each year, only 37% of our Philippines based HR professionals believe their current leadership development programs are effective. With accelerating HR management issues, rising staff turnover, and a lack of succession planning, many organizations are continuing to be engaged in a talent war to find top performers. Some companies can still fill some of these gaps with expatriate executives but ultimately the leaders must be drawn and grown from local talent. Reliable and proven strategies from company leadership MUST be put into place to address these issues. Companies that are not taking an immediate and aggressive approach to solving internal leadership issues will undoubtedly and rapidly lose their competitive edge. Leveraging HR analytics, external coaching expertise, digital training support, cross cultural transformation and social media networks to help talented millennials, Gen X’s and Y’s to reach their full potential are just some of the topics being covered at this year’s event. You can discuss these strategies and approaches with CEOs, Regional Heads of Leadership, Directors of HR, Learning and Development, and Country Heads of shared services and leave the event armed with new solutions to your personnel challenges. I do hope you can join me this July where together we can learn how to face these challenges, share best practices and discover more effective means to manage our talent. I look forward to seeing many of my esteemed industry peers at this event! Jon Kaplan President TeleDevelopment Services, Inc., USA Philippines 10 BRAND NEW CASE STUDIES OF RECENT LEADERSHIP AND TALENT DEVELOPMENT TRANSFORMATIONS, INCLUDING: WHO WILL YOU MEET AT LEADERSHIP AND TALENT TRANSFORMATION 2016?  Senior Vice President Human Resources  Vice-President Training Implementation  Human Resources Directors Operations Managers  Head Human Resource Operations Training Quality  Director of Human Resources, Learning Development  Head of Learning Organizational Development  Head of People Development  Human Resource Shared Services Director  Country Head, Global Delivery Lead  Reginal Head of Operations Excellence  BPO Service Delivery Lead  Heads of Talent Acceleration Talent Management  Head of Organizational Effectiveness  Group Head of Leadership and Talent  Chief Talent Officer Chief Executive Officer, Shared Services  Manager, Learning Talent Development  Manager Talent Acquisition  Chief Executive, Shared Services  Regional Heads of Leadership, Talent Organizational Development DBS Bank Singapore who will discuss shaping digital ready leaders. SGS Gulf Ltd who provides insights on how to attract, shape and retain top performers. Fonterra Brands Philippines who shows us how to synchronise leadership and cultural change during organisational transformation. Telstra International and New Business will highlight how to attract top performers in a highly competitive global business environment. Citigroup Business Process Solutions steps us through taking your leadership to the next level with innovative coaching and mentoring. Great opportunity to be updated on talent development, sharing best practices and networking Sergio Armando Leon Fonseca HR Planning Manager, Coca Cola FEMSA American Express International shares the secrets of developing leaders who can capitalize on growth opportunities throughout the region. 2 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
  • 3. 2016 SPEAKERS Elaine Kunkle Head of SSC Manila Shared Services, General Manager, Henkel Asia Pacific Service Centre President, Henkel Philippines Inc. Penny Bongato Executive Director for Talent Development, Information Technology and Business Process Association of the Philippines (IBPAP) Felix Dan S. Lopez Vice President, Corporate Human Resources, JG Summit Holdings, Philippines Senior HR Representative Coca Cola Philippines Laurence Smith Managing Director, HR, Group Head of Learning and Talent Development, DBS Bank Singapore May Laroza Human Resource Director, Fonterra Brands Philippines Irvin Jnr Domingo Talent Development and Organizational Excellence Head, Maybank Philippines Michelle Garcia Country HR Director Concurrent Regional Manager for Learning Development (East Asia), SGS Gulf Ltd, Philippines Jon Kaplan President, TeleDevelopment Services Inc., USA Philippines Anto Moreno General Manager, HR Country Lead, Telstra International New Business, Philippines Joanne Weston Executive and Leadership Coach, Philippines Laean A. Benitez Learning Organizational Manager, Baker McKenzie Global Services, Philippines Patricia Solis Human Resources Manager – Philippines, American Express International Inc., Philippines Benedict Hernandez Managing Director and Service Delivery Operations Lead, Accenture Philippines President, Contact Center Association of the Philippines Jesper La Cour Madsen Human Resources Director, Accenture Philippines Eric Riego de Dios Human Resources Director, Baker McKenzie Global Services, Philippines Tom McCormick Director of Operations, Capital One Philippines Services Corporation (COPSSC) Lenard De Vera AVP, Citigroup Business Process Solutions, Philippines It was an excellent event. Learned new perspectives and generated new ideas. Hamza Abada Chairman, IMPERIAL-TC 3 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
  • 4. CONFERENCE DAY 1 Tuesday, 26 July 2016 CLOSING THE LEADERSHIP GAP TO REMAIN SUCCESSFULLY COMPETITIVE 08.00 Registration coffee 09:00 Chairman opening and welcome Jon Kaplan President, TeleDevelopment Services Inc, USA Philippines 09:10 Global Trends: Rethinking leadership and talent development needs to succeed in today’s highly unpredictable market dynamics An alignment of leadership development strategies to the organization’s HR priorities and business growth strategies contributes significantly to an organization’s health, productivity and capacity to innovate; it is systematically linked to the strategic needs of the organization and aims to improve the effective and productive contributions of individuals that consequently maximize business results. For leaders to fulfill their potential to drive the business, management needs to ensure that the organization’s culture gives people the freedom and opportunities they need to be effective. • Global trends in redesigning HR talent management to enhance strategic leadership capabilities throughout the organization • Aligning your leadership development and organizational development and growth strategies for effective performance and results • Examining the personal and professional competencies HR requires to steer leadership in constantly changing business environments • Enabling HR to become more strategic • Creating a culture where high performance, team work and empowered leaders energize the people around them • Tapping into the free movement of talent across the region Jesper La Cour Madsen Human Resources Director, Accenture Philippines Benedict Hernandez Managing Director and Service Delivery Operations Lead, Accenture Philippines President, Contact Center Association of the Philippines DEVELOPING LEADERS TO KEEP PACE WITH RAPID GLOBAL MARKET CHANGES 09:45 Developing leaders who can capitalize on growth opportunities of the Philippines and Asian region Without effective leadership development, Filipino organizations are leaving their leaders unprepared to manage effectively in South East Asia’s constantly changing business environment. Finding leaders who are up to the task has proven challenging for many companies. The creation of the ASEAN Economic Community has brought new challenges but also opportunities to tap into the now free movement of talent across the region. Tailoring an approach to leadership development that capitalizes on the region’s opportunities and potential will require understanding the region’s special challenges and leadership needs. • Developing agile leaders to drive organizational growth strategies • What are the crucial skills today’s leadership talent need to develop to keep pace with change? • Ensuring you have the right metrics and KPI’s to effectively benchmark leadership progress and organizational transformation goals • Implementing a strong coaching and mentoring program to support leaders and employees through swift change processes • Ensuring leaders understand the crucial role of communication strategies in reducing the risk of team discontent • Providing leaders with the tools to keep employs engaged and motivated through a process of continuous change Patricia Solis Human Resources Manager – Philippines, American Express International Inc., Philippines LEADING MANAGING AN UPWARDLY MOBILE WORKFORCE 10:20 In this session, participants will have the opportunity to discuss the challenges and opportunities with peers in an intimate setup. Topics to be discussed include: • Creating a robust and inclusive environment across all offices • Leveraging a multi-generational, culturally diverse and geographically spread workforce • Improving external and remote coaching leadership support using virtual access • Understanding the role of communication in remote leadership environments • Developing confident leaders who can succeed in unpredictable market dynamics and successfully navigate the unchartered territories of today’s competitive and diverse operating environment Discussion leaders: Benedict Hernandez Managing Director Service Delivery Operations Lead, Accenture Philippines President, Contact Center Association of the Philippines Patricia Solis Human Resources Manager – Philippines, American Express International Inc. 10:55 Morning Break Networking COACHING INNOVATIVE LEADERS TO REACH THEIR FULL POTENTIAL 11:25 Introducing a coaching culture of innovation continuous improvement to help your young leaders reach their full potential Cultivating the next generation of leaders will require programs aimed at finding young potential leaders with innate talent and helping them reach their true potential through a specific focus on coaching and development. • Creating high performance teams with leadership and innovation capability to add value to your business • Cultivating a culture of innovation and continuous improvement in your leadership teams to increase • Designing a customized coaching plan to support the development of behavioral change to an innovation culture • Recognizing how a culture of creativity and innovation can accelerate future growth Jon Kaplan President, TeleDevelopment Services Inc., USA Philippines ROUNDTABLEDISCUSSION CASESTUDY OR 4 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
  • 5. CONFERENCE DAY 1 Tuesday, 26 July 2016 EFFECTIVELY GROWING TALENT DURING ORGANIZATIONAL TRANSFORMATION 12:00 Effectively transforming your culture and growing your talent pipeline during ongoing organisational change management development • Building a structured change management approach which optimises talent development • Turning change into an opportunity to shape talent and future leaders • Building the right functional structure with clear responsibilities and service level Agreements • Cultivating a team culture that recognises the values and strengths of diversity • Setting up KPIs to support engaging diversity of talent and leadership thinking May Laroza Human Resource Director, Fonterra Brands Philippines 12:35 Lunch ATTRACTING, ACQUIRING ACCELERATING TOP PERFORMING TALENT 13:35 Attracting high performing talent in a global business environment • Creating a compelling employment experience that attracts, motivates and retains top talent • Cultivating a culture where outperformance thrives • Building a reputation that attracts the best talent in the market • Developing a pipeline of progressive future leaders • Reassessing hierarchies and job titles to promote a positive company culture • Looking beyond the benefits packages to aligned values and propositions Anto Moreno General Manager, HR Country Lead, Telstra International New Business, Philippines 14:05 Cultivating a culture that attracts retains the best talents in the market – SGS Gulf’s Journey – A Case Study • Cultivating a culture culture of continuous performance • Attracting top talent and retaining them by creating a harmonious, motivated high performance team environment • Developing a depth of talented new leaders who happily progress in line with your organisation's growth and development Michelle Garcia Country HR Director Concurrent Regional Manager for Learning Development (East Asia), SGS Gulf Ltd, Philippines RETENTION MANAGEMENT 14:40 Attracting retaining top talent in a competitive marketplace • Are you satisfied with the way your organization attracts and retains top talent in the competitive Philippines talent market? • Have you implemented noteworthy innovative workplace initiatives? • Have you used digital advancements to support the development of your potential talent? Round Table Moderator: Jon Kaplan President, TeleDevelopment Services Inc, USA Philippines Discussion leaders include: Michelle Garcia Country HR Director and Concurrent Regional Manager for Learning and Development (East Asia) SGS Gulf Ltd Anto Moreno General Manager, HR Country Lead, Telstra International New Business, Philippines Senior HR Representative Coca Cola Philippines 15:10 Afternoon Break Networking 15:40 Using your branding and social media to attract, recruit and retain high achievers • Understanding the impact your branding has on leadership acquisition, development, management and retention • Ensuring your HR function is seamlessly integrated with your branding • Using social media as a strategic source for attraction and retention of future talent Senior HR Representative Coca Cola Philippines TACKLING THE NEW CHALLENGES OF TALENT ENGAGEMENT 16:25 Targeting learning and development strategies to engage and accelerate the talent of your multi-generational workforce While baby boomers are heading to retirement and Generation X is moving into leadership positions, Generation Y is increasingly forming the largest portion of the workforce and aspiring to beat Gen X to the roles and Millennials are rapidly shaping their new career paths. This is the new talent market realty. But are organizations ready to harness this young talent and motivate them in a positive way? Understanding what makes Gen Y employees tick and acting upon this understanding goes a long way to creating a positive working environment across generations in the workplace. • Developing the best mix of the generations to maximize innovation and mentoring opportunities • Leveraging on the strength and weaknesses of each generation to develop well rounded leaders • Encouraging sharing of knowledge and learning activities among the different Tom McCormick Director of Operations, Capital One Philippines Services Corporation (COPSSC) 17:00 Closing remarks from the Chairman for the day 17:10 End of Conference Day One CASESTUDY ROUNDTABLEDISCUSSION 5 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
  • 6. CONFERENCE DAY 2 Wednesday, 27 July 2016 08:00 Registration coffee 09:00 Chairman opening and welcome Jon Kaplan President, TeleDevelopment Services Inc, USA Philippines 09:10 Opening Address: Enabling your high potential talent and leaders to become future-ready digital leaders Future leaders must be deeply immersed in the digital world so they really understand both the opportunities and the threats and can move faster than the competition. But how do you transform your multi-generational talent to be agile, innovative and digitally savvy? • Helping employees develop a digital mindset to successfully operate in a competitive market • Using your multi-generational talent to reverse mentor your senior leaders • Changing your approach to digital engagement Laurence Smith Managing Director, HR, Group Head of Learning Talent Development, DBS Bank, Singapore STRENGTHENING YOUR LEADERSHIP DEVELOPMENTS WITH DIGITAL INNOVATIONS 09:50 Enabling your leaders to be innovative with digitally savvy HR learning technology support • How can you make your learning programs more attractive for digitally savvy new generation leaders? • Developing and managing an active learning portal • Overcoming the practical challenges of adopting new learning and development systems • Implementing smarter leadership learning using the latest in learning systems and interface designs • Capitalizing on the benefits of taking a blended learning approach to leadership training: using face to face, web based and virtual training programs to enhance your skills of your team leaders Elaine Kunkle Head of SSC Manila Shared Services, General Manager, Henkel Asia Pacific Service Centre President, Henkel Philippines Inc. GROWTH TRENDS AND LEADERSHIP MOBILITY IN THE PHILIPPINES 10:30 Examining the speed of growth for the Philippines and predicted leadership skill gaps Beyond 2016 to 2022 global workforce development plans. Meeting the challenges of job growth and leadership skill gaps by tapping into growth opportunities in the next wave cities. • Potential location strategies to meet labour pool availability, diverse languages, costs and risk • How do we integrate people, processes and technology across diverse locations? • How do we achieve higher levels of productivity and efficiency in our leaders? • How do we retain our leaders and avoid a global movement to mainland America? • How do we attract and retain talent from niche and new emerging markets? • What impact will ASEAN have on sourcing and retaining our leadership talent pool? Panel Leader: Penny Bongato Executive Director for Talent Development, Information Technology and Business Process Association of the Philippines (IBPAP) Panellists: Eric Riego de Dios Human Resources Director, Baker McKenzie, Global Services Elaine Kunkle Head of SSC Manila Shared Services, General Manager, Henkel Asia Pacific Service Centre President, Henkel Philippines Inc. Laurence Smith Managing Director, HR, Group Head of Learning Talent Development, DBS Bank, Singapore 11:10 Morning Break Networking IDENTIFYING TALENT ACCELERATING LEADERSHIP DEVELOPMENT 11:40 Harnessing Diversity's business value through talent analytics With so few organizations using validated tools, it’s not surprising that up to 30 percent of leadership hires are considered failures, according to Philippine HR professionals. Given the higher failure rates of leaders hired externally in Philippine organizations and the significant costs associated with them, grow-your-own tactics will be a key talent strategy. • Revisiting the business case for diversity • Aligning business and diversity strategies • Formulating relevant metrics to measure success • Tracking progress by reading the trends and identifying the right intervention Eric Riego de Dios Human Resources Director, Baker McKenzie Global Services, Philippines 12:20 Lunch 13:20 Delivering world-class workforce leadership talent management development programs When creating a comprehensive development program for leaders, organizations should keep in mind that leaders need multiple ways to develop their skills and that a blended approach, with a strategic mix of skills and methods, will yield the best results. • Leveraging training and development from your experienced leaders to build your talent pipeline and gain your competitive advantage • Tailoring your employee development frameworks for your different markets and evolving skill requirements • Examining the challenges of developing talent and leaders in developing regions • Calculating the real ROI on leadership and talent management results Felix Dan S. Lopez Vice President, Corporate Human Resources, JG Summit Holdings, Inc. 13:45 Tapping into a sufficient supply of capable leaders to meet tomorrow’s business challenges in the Philippines • Do Philippine organizations have a sufficient supply of capable leaders to meet tomorrow’s business challenges? • What can organizations do to radically change how they accelerate leader development? PANELDISCUSSION 6 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
  • 7. • Is it time for organizations to radically innovate their products, business model, and the way they manage? • What is the overall quality of leadership in Philippine organizations today? • How can we build a sustainable talent pipeline in today’s competitive global learning and leadership environment? Penny Bongato Executive Director for Talent Development, Information Technology and Business Process Association of the Philippines (IBPAP) 14:40 Afternoon Break Networking GROWING YOUR OWN HIGH POTENTIAL LEADERS – A KEY TALENT STRATEGY 15:10 Initiating world-class coaching, mentoring value added management to achieve excellence in organizational performance Talent management efforts alone cannot be expected to bridge the gap in leadership quality. An organization’s management culture has a tremendous bearing on whether leadership capabilities can be leveraged to their fullest potential. While almost two-thirds of Philippine organizations have a highly effective management culture, the challenge for them is: • Leveraging your management culture to guide talent to achieve their fullest potential • Opening up decision making by creating cross- functional consultation and leadership teams • Creating a more flexible and nimble organizational structure to enable the cross-flow of ideas • Coaching your leaders with the management skills to stem attrition, presenteeism and absenteeism Joanne Weston Executive and Leadership Coach, Philippines EFFECTIVE SUCCESSION PLANNING 15:50 Identifying high potentials early in their career and promoting them up the leadership pipeline for effective succession planning Can your bench strength meet your future growth needs? With a growing economy, grooming future successors will be an important talent strategy for Filipino organizations. With only 20 percent of HR professionals in the Philippines currently rating their bench strength as strong or very strong, organizations need to refocus on the role succession management plays in talent management. Since the onset of the recent global economic crises many organizations have suffered from the lack of focus on the future and succession planning. So while 53 percent of organizations have a formal process for early identification of high-potential talent, only 45 percent have formal processes for early growth of high- potential talent. A lack of formal processes in this area leaves much to chance in terms of filling the leadership pipeline and building bench strength. • Future proofing your organization: Growing your own talent from within a key talent strategy for successful leadership transitioning and smooth succession management • What do the next generation of leaders look like? • How do you identify high potential talent? • Initiating leadership development programs to identify your high potential leaders • Building leadership capacity through leadership development and strategic talent management • Developing agile leaders to improve responsiveness to market place shift and the ability to deliver strategic priorities Irvin Jnr Domingo Talent Development and Organizational Excellence Head, Maybank Philippines 16:30 Closing remarks from the Chairman 16:40 End of Conference CONFERENCE DAY 2 Wednesday, 27 July 2016 The event provided a lot of insights and best practices for the industry. I was able to pick up interesting ideas that I may use for my company. - Lalaine Cruz, Manager, DSM Manila LLC 7 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
  • 8. POST-CONFERENCE WORKSHOPS Thursday, 28 July 2016 A B C WORKSHOP A  09:00-11:30 WORKSHOP B  12:00-14:30 WORKSHOP C  15:00-17:30 Developing high potential talent within your organization with innovative coaching mentoring Improving the cultural competence of your leaders to create harmonious high performance teams HR analytics is a transformational business enabler when utilized by organizations in the correct way, facilitating more robust, evidence-based decision-making processes and strategic human capital investment. Utilizing HR analytics can be a powerful tool to help HR professionals to drive productivity and performance. At both the strategic and operational level, HR analytics can transform your capability. In this workshop attendees will be able to access skills on: • Establishing the right talent review and succession planning design for your organization • Identifying and developing high potential talent • Using metrics to track and measure the efficacy of your program • Attending delegates should walk away with insights on how to more effectively use HR analytics to support your organizational development and leadership transformation strategies. Laean A. Benitez Learning Organizational Manager, Baker McKenzie Global Services, Philippines Laean has over 20 years of human resource and organization development experience. She is solution- oriented, flexible and tactful leader with hands-on management style. She is a certified leader in talent from many organization, including the following: • Certified Facilitator, Development Dimensions International (DDI) • Gained Certificate in Change Management and Organization Development from University of Pennsylvania (through Institute of Training and Development) • Completed Talent Management Course in Asian Institute of Management (AIM) • Candidate, Master in Industrial Relations, University of the Philippines • Graduate, BS Development Communication, University of the Philippines Mentoring programs are crucial to help professionals grow, develop and evolve under the direction and advice of seasoned leaders. Organizations implementing innovative mentoring programs which align with the goals of the company and the professional development of talent have greater success. This mini workshop will examine the myriad of strategies available for maximising the potential of these programs: • Developing innovative mentoring and coaching programmes which serve as catalysts for innovative change and higher levels of team performance • Selecting and unlocking the potential of coaches, mentors and leaders for results focused high performing teams • Capitalising on the development potential of initiating multi-level buddy programs • Finding the right balance and mix of between internal and external mentoring and coaching • Understanding when to choose which technique for more effective results • Tracking and reporting on progress and results of your programs Lenard De Vera AVP, Citigroup Business Process Solutions, Philippines Lenard is a people champion, seasoned HR professional, and learning and development advocate, with a career that has spanned from the media to the Business Process Outsourcing industry. He initially established his career in the world of broadcast media, being connected with some of more recognized broadcast networks in the Philippines in both radio and television. He then dove into the Business Process Outsource industry in the early 2000’s; learning, evolving and adapting with the various aspects of the industry from operations, project management, learning and development to ultimately becoming a seasoned and well-rounded professional adept in various aspects of human resource management. Lenard has extensive experience working in multinational and multicultural organizations. He also has a proven track record in start up organizations being a partner in the growth and creation of the HR function and a key business partner of the organizational growth. Interacting with clients and managers stakeholders and counterparts coming from diverse cultural background with different ways of thinking working and conducting business is rapidly escalating as the Philippines serves a global client base. Performance, motivation, productivity and retention suffer when organizations fail to integrate diversity in work, communication, decision marking and leadership styles.resulting from differing cultural norms. As more players set up or scale up their organisations, particularly in the rapidly growing shared services outsourcing sectors in the Philippines, organizations face capacity challenges not to mention the ever looming threat of increased attrition. Including cultural competence as a complement to your talent development strategy can help bring all levels of your organization to that critical next level of performance. In this workshop, you will be introduced to a new way of looking at culture. The session will provide a perspective that builds self-awareness and appreciation of others. We will also look at practical skills that purposely reduce risk, enhance innovation and maximize opportunities through both cultural differences and similarities. Specifically you will learn about: • Appreciating the difference between inborn personality preferences and cultural norms • Stemming attrition, enhancing innovation and maximising learning and performance opportunities by recognising and tapping into the cultural diversity of your workplace • Understanding the various levels at which culture operates • How to use neutral and non- judgemental language when discussing cultural differences in the workplace • Skills to bridge cultural gaps through dialogue and style adaptation • Best practices for making Cultural Competence a core organizational competence Joanne Weston Executive and Leadership Coach, Philippines Leveraging talent analytics and metrics to measure the effectiveness of succession planning and pinpoint your high potential leaders 8 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
  • 9. SPONSORSHIP OPPORTUNITIES 30% Human Resources 28% Management 16% 15% 11% 9% 9% 8% 8% 6% 5% 4% 3% 3% 1% 1% 1% 15% C-level 9% Operations 7% Talent Development 3% Talent Management 3% Finance 1% Director 5% Shared Services BY FUNCTIONS BY INDUSTRY ATTENDEE BREAKDOWN BPO IT Electronics HR/Talent Dev't Training BFSI Telecoms Oil Gas Others Manufacturing Engineering FMCG Consultancies Call Centers Financial Services Transport Hospitality All sponsorship packages are customized to fit your current needs. Our partnership team will work with you to identify the package that best suits your goals and objectives. WHY GET INVOLVED EARLY? Because the earlier you book the more access you’ll get to our global marketing and branding campaign. Early confirmation entitles sponsor and exhibitors to optimize their spend and receive maximum ROI from our comprehensive marketing and branding campaign, including: BE MORE THAN A NAME ON A BUSINESS CARD – STAND OUT AS A SPONSOR OR EXHIBITOR! Leadership Talent Transformation provides a unique platform which encourages open conversation between practitioner and solution-provider. It is an annual 'must-attend' event for businesses which have a service or solution that would bring benefit to an audience of senior executives driving their human resources and leadership development capabilities in the top 200 listed, services and outsourcing organisations with bases in the Philippines. THOUGHT LEADERSHIP • 2 Client testimonial plenary speaking sessions • 1 Panel speaking session • 1 Panel host • 2 Roundtable hosts NETWORKING • 1 Private Lunch • 1 Cocktail Reception Host • Exclusive 1:1 Meeting Packages • Customized Booth Options INTERNET get noticed earlier, our dedicated website receives traffic months in advance and so should you. AUDIENCE DEVELOPMENT ensure your hand selected prospects receive targeted, specialized marketing initiatives. A fantastic opportunity to apply the VIP treatment to VIP contacts TELEMARKETING dedicated account managers publicize our events and our partners before the summit EMAIL MARKETING to over 100,000 pre-researched and tightly selected decision makers To find out more about the outstanding sponsorship and exhibition opportunities, contact us now at sponsorship@ iqpc.com.sg or call +65 6722 9388 to discuss how we can tailor our sponsorship packages to suit your business objectives. 9 T: +65 6722 9388  F: +65 6720 3804  E: enquiry@iqpc.com.sg  W: www.leadershiptalentph.com
  • 10. New World Makati Hotel, Manila, Philippines Esperanza Street corner Makati Avenue, Ayala Center Makati City, 1228, Philippines Website: www.manila.newworldhotels.com Phone: +63 2 811 6888 Fax: +63 2 811 6777 Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate has been arranged at New World Makati Hotel, Philippines for attendees at this conference. To take advantage of this special rate, please process the hotel room reservation form provided upon confirmation of your attendance. VENUE ACCOMODATION IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts:  3 or more 7%  5 or more 10%  8 or more 15% Only one discount available per booking. Team discounts are not available in con- junction with another discount, and do not apply to workshop(s) only bookings. Call us for a special discount rate for teams of 10 and above. TEAM DISCOUNTS 5 WAYS TO REGISTER IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893 IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY • You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. DISCOUNTS: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. YOUR DETAILS: Please email our Database Maintenance Department at database@iqpc.com.sg and inform them of any incorrect details which will be amended accordingly. DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below. Please do not pass my information to any third party. IQPC Bank Details: Account Name: IQPC Worldwide Pte Ltd Bank Number: 7232 Account Number: 260-085824-690 Swift Code: HSBCSGSG Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay, #08-01 HSBC Building, Singapore 049320 Correspondent Bank: HSBC Bank USA, New York Swift Code for Correspondent Bank: MRMDUS33 All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.  BY DIRECT TRANSFER Please quote 23393.003 with remittance advice Registrations/orders received without immediate payment or credit card details will incur a processing fee of USD99 per delegate. Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance. PAYMENT TERMS • Discounts DO NOT apply to workshop(s)-only bookings • Registrations without immediate payment or credit card details will incur a processing fee of USD99 per delegate BOOK AND PAY BEFORE 6 MAY 2016 AND SAVE UP TO $600 ON THE CONFERENCE PACKAGE! HR PRACTITIONERS ALL PRICES SHOWN ARE IN US DOLLARS STANDARD PRICE Payment AFTER 6 MAY 2016 Payment BEFORE 6 MAY 2016 EARLY BIRD PRICE Conference + 3 Add-ons 2,397 (SAVE 400) 1,998 (SAVE 200) 1,399 (SAVE 200) 599 2,597 (SAVE 200) 2,198 1,599 2,996 (SAVE 400)2,796 (SAVE 600) Conference + 2 Add-ons Conference + 1 Add-on Conference only Add-on Only A B C A B C A B C A B C I am registering as a delegate, please send me an extra set of Conference Documentation with Audio CD with a USD100 discount: USD699. I cannot attend the event, please send me the Conference Documentation and Audio CD at USD799. I cannot attend the event, please send me the Conference Documentation only at USD549. Orders without immediate payment or credit card details will incur a processing fee of USD99 per delegate. (N.B.Advance orders will determine whether or not this conference will be recorded - Please enclose payment with your order.) Any custom duties taxes imposed on the shipment of order/s shall be borne by the recipient. CONFERENCE DOCUMENTATION PAYMENT METHOD  I WISH TO PAY BY CHECK / BANK DRAFT: MADE PAYABLE TO IQPC WORLDWIDE PTE LTD Signature: Date:  I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD Name Printed on the Card: Card Number: / / / Visa MasterCard American ExpressCard Type: M M / Y Y Y YExpiry Date: DELEGATES REGISTRATION DETAILS Mr. Mrs. Ms. Dr. OtherTitle: Country: Postcode: First name: Surname: First name: Surname: Address: Job Title: Department: Telephone:EmailAddress: Company:EmailAddress: Approving Managers Name:  I agree to IQPC’s payment terms. Date:Approving Managers Signature: Delegates Signature: EmailAddress: If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below: If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking. IQPC WORLDWIDE PTE. LTD. Company Registration No: 199702288Z ©Copyright 2016 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-readable form in whole or in part without prior written approval of IQPC Worldwide Pte. Ltd OFFICE Fax:Telephone: OFFICE MOBILE DD / MM / YYYY DD / MM / YYYY Main Conference: 26-27 July 2016 Post-Conference Workshops: 28 July 2016 Venue: New World Makati Hotel, Manila, Philippines CLICK HERE SUBMIT THIS FORM Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings. Your priority registration code is printed below. Please quote it when registering. EVENT CODE: 23393.003 PDFW +65 6720 3804+65 6722 9388 www.leadershiptalentph.comenquiry@iqpc.com.sg