Customer service is tough in any industry. However, companies and organizations that produce incredible service to every customer have a clear competitive advantage. To remind you of the amazing opportunities that powerful customer service holds, here is a compilation of insightful words of wisdom from the best in the business.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
10 Challenges That Every First-Time Manager Will FaceElodie A.
Being a manager is tough. Here are 10 challenges that every manager faces, with tips on how to improve them.
Read more on Officevibe Blog about Leadership and Employee Engagement:
https://www.officevibe.com/blog
If you want to take your influencing skills to the next level, email me:
alanbarker830@btinternet.com
This set of slides summarizes my approach to influencing skills as a trainer and coach. Sources of the main ideas are given.
5 Steps Guide to Building a Customer Centric CompanyCustomericare
Many companies claim to be customer centric nowadays but very few really are. Here's a simple guide to help you be one of the few truly customer-centric companies out there.
Bonus: checklists to download, print and share (no email needed, just grab them in the slides)
This document provides training materials for Diet-to-Go sales team members. It covers sales techniques, goals, preparing for success, inviting customers, identifying ideal customers through qualifying questions, making recommendations, overcoming objections, different sales scenarios, getting commissions, and important things to remember. The sales goals section outlines commissions structure and encourages customers to stay on plans for at least 3 weeks. It emphasizes that Diet-to-Go helps people make sustainable lifestyle changes to improve health and quality of life through convenient healthy meal options.
While closing a sale is never guaranteed, salespeople can increase their odds of closing by helping customers identify problems and demonstrate how their product provides a solution. When prospects ask for concessions, salespeople should ask if agreeing to the concession would result in them signing the agreement, rather than simply agreeing without getting a commitment, to avoid endless concessions as the deal progresses.
Delivering an excellent customer service experience via one on-one interactionsDr. John V. Padua
This document discusses the importance of customer service and provides tips for effective customer service. It emphasizes that customers are the most important part of any business and the purpose of a business is to serve customers. The document then covers topics such as reasons why customers leave, handling complaints, cultivating relationships, and techniques for good customer service including listening actively and resolving issues. It stresses treating all customers with respect and focusing on meeting their needs and expectations.
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
Selling 101 What Every Successful Sales Professional Needsd0466594
This document provides an overview of important skills and techniques for sales professionals. It discusses topics like finding prospects, dealing with call reluctance, using a four-step selling process of need analysis, need awareness, need solution and need satisfaction, and closing more sales. Specific skills emphasized include honesty, listening, asking questions, understanding customer needs, presenting benefits, and ensuring customer satisfaction after the sale. The document also includes advice from various sales experts and encourages role playing sales situations to practice skills.
The first 3 steps in dealing with difficult clientsNeil Denny
Slides accompanying my talk this evening at Business Club Lincoln exploring conventional apporaches to handling difficult clients and suggesting some additional approaches to try.
THE NEED FOR A SALES PROCESS
PROBLEM
The results of a recent study conducted by The Sales Board confirmed what we have known for some time. Prospects are speaking up about how they feel about salespeople who are less than professional. We thought that you would like to see these statistics as they reinforce the need for a sales process and challenge you to improve your qualifying efforts.
DIAGNOSIS
The study showed the following startling facts. Can you relate to them as a salesperson or as a buyer?
Fact: 82% of salespeople fail to differentiate
Result: They lose the business, fail to sell value
Fact: 86% of salespeople ask the wrong questions.
Result: They miss selling opportunities and end up wasting time while appearing unprofessional.
Fact: Only 18% of salespeople close without discounting price.
Result: Discounting becomes a habit and profit margins are eroded.
Fact: 95% of customers say salespeople talk too much.
Result: Customers are bored and feel salespeople don’t care about understanding their problems.
Fact: 62% of salespeople do not earn the right to ask questions.
Result: They fail to position the sale properly and don’t gain commitment.
Fact: 85% of salespeople use a selling process that is extremely ineffective, compared to the buyer’s system.
Result: They close less than 50% of the business that they should close, with disastrous effects on their companies’ sales and their personal incomes. You may be ‘winging it’ if you find yourself relating to any of the following: (a) chasing prospects who don’t return calls; (b) hearing ‘think it over’ all too often when you ask for the business; (c) cutting price in an effort to obtain or keep business; and (d) spending most of your time in front of people who are not decision makers.
SOLUTION
1. Stop assuming that your prospect needs what you’re selling.
2. Learn how to ask more questions to see if the prospect has any serious ‘pain’ issues that your product or service can resolve.
3. Learn a sales process to help you stay in control of the sales interview.
The document discusses internal customers, teams, and providing internal customer service. Internal customers are employees within an organization who rely on each other's work to complete their own tasks. Developing effective internal customer service helps organizations by cutting costs, increasing productivity, improving communication, boosting morale, aligning goals, and harmonizing processes to ultimately deliver better service to external customers. The key aspects of internal customer service are clarifying roles, establishing trust and rapport, listening skills, handling emotions, empowerment, empathy, responsibility, responsiveness, tracking complaints, and facilitating process improvements.
Customer care is important for three key reasons: it enhances customer satisfaction, increases organizational morale and satisfaction, and is crucial for business survival. Effective customer care requires being courteous, attentive, and respectful to customers. It also means understanding the customer experience and addressing issues from the customer's perspective to resolve problems and ensure satisfaction.
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.
Training for customer service & team buildingSanjay Panchal
This document provides guidance on training employees for customer service. It discusses the importance of customer service training and team building. It outlines key aspects of service quality like reliability, assurance, tangibles, empathy and responsiveness. It provides ideas for customer service training like case studies, activities, and the FISH! philosophy. It discusses training for listening, communication, problem solving and empathy. Overall, the document emphasizes the importance of customer service training and providing guidance on how to properly train employees.
This document provides an introduction to negotiation skills. It discusses the negotiating process, which includes preparing, probing, and proposing. It outlines the 3Ps of negotiation - prepare, probe, propose. When preparing, it is important to clarify objectives, understand the other side's position, and develop your own position. Probing involves asking questions to understand the other party and actively listening. Proposing involves bargaining and making offers within your negotiable range. Effective negotiation relies more on having the right attitude than techniques. The attitude should be positive, believe the other party is negotiating in good faith, and be convinced in your own position.
The Productivity Secret Of The Best LeadersOfficevibe
Content by Jacob Shriar & Kevin Kruse.
In this Officeviibe presentation, you'll see:
- 3 biggest problems leaders face and what you can do to fix them
- The secret to time management
- Examples from great leaders
- You'll find bonus content
Service excellence - Handling Complaint Ismal Zeva
This document provides guidance on effectively handling customer complaints. It begins by defining a complaint and explaining why complaints are welcomed opportunities for businesses. It describes different types of complainers and emphasizes listening attentively, apologizing, solving issues, and thanking customers. The LAST approach is outlined for addressing complaints. Taking responsibility, staying positive, responding quickly, offering personalized service, and following up are advised. Managing communication through clear speaking and appropriate body language is also covered. The document encourages viewing complaints as opportunities to evaluate performance, create loyalty, improve satisfaction, and strengthen business.
This document discusses the importance of customer service and handling complaints. It notes that 91% of unhappy customers will complain, and those complaints can then be shared with others. Some key points are:
- Companies should have a commitment to customer service and a strategy to proactively resolve complaints.
- Continuous improvement is important by addressing customer suggestions and ensuring a positive experience even after a complaint.
- Good internal customer service, like treating coworkers well, can lead to good external customer service.
- Superior customer service allows companies to charge more, realize greater profits, and increase market share.
Do you know a company that abandons loyal employees while reporting record profits? Based on this LinkedIn article: http://tinyurl.com/kxk5jau I help clients be clear, credible and compelling. Please follow me on LinkedIn http://www.linkedin.com/influencer/36792 or visit http://www.kasanoff.com
The Plateau Effect: Why People Get Stuck...and How to Break ThroughThePlateauEffect
The Plateau Effect is a powerful law of nature that affects everyone. Learn to identify plateaus and break through any stagnancy in your life— from diet and exercise, to work, to relationships.
The Plateau Effect shows how athletes, scientists, therapists, companies, and musicians around the world are learning to break through their plateaus—to turn off the forces that cause people to “get used to” things—and turn on human potential and happiness in ways that seemed impossible. The book identifies three key flattening forces that generate plateaus, two principles to guide readers in engineering a plateau’s destruction, and three actions to take to achieve peak behavior. It helps us to stop wasting time on things that are no longer of value and to focus on the things that leverage our time and energy in spectacular ways.
Anything you want to do better—play guitar, make friends, communicate with your children, run a business—you can accomplish faster by understanding the plateau effect.
http://plateaueffect.com/
50 Powerful Statistics About Tech Mega Trends Affecting Every BusinessVala Afshar
Mobile devices and social media are driving major changes in how people access the internet and interact with businesses. Billions of mobile devices are in use worldwide and people are spending more time on their phones each day for activities like social networking and shopping. The rise of big data and cloud computing is also transforming businesses, with more information and computing power available to analyze customer behavior and improve products. Apps have become a primary way people use mobile devices, and their popularity is driving significant revenue growth.
Official Slideshare for What's the Future of Business by Brian Solis #WTFBrian Solis
A visual experience with infographics, cartoons, and stats from Brian Solis' new book, What's the Future of Business: Changing the way businesses create experiences. It walks you through the 4 moments of truth and how to use technology and social science to win in each. #Change #WTF
Congratulations Graduate! Eleven Reasons Why I Will Never Hire You.Mark O'Toole
Over the past 20 years, I’ve been in hiring roles and have received thousands of resumes from new college graduates. I’ve interviewed many for real jobs and done my share of informational interviews. Sometimes I’ve hired people into entry-level positions. More often though, I haven’t.
Those who did not get the job were sometimes just not the right fit. Other times, they were trumped by a more impressive candidate or victim to some other random event mostly out of their control.
Too many had the background to make the cut or at least garner a second interview. But disastrous interviewing skills brought you down.
Here are my top reasons why I will never hire you.
16 Unique & Innovative Ways to Market your BusinessNicoleElmore.com
This presentation was created by volunteers who will be volunteering at an orphanage in Moshi, Tanzania. It provides information about their fundraising efforts and sponsorship opportunities to support the orphanage, which is home to 64 orphans and needs help. Sponsorship levels ranging from $10 donations up to $3,000 magazine sponsorships are described. The presentation concludes by providing facts about Tanzania and contact information for those interested in learning more or donating.
7 Tips to Beautiful PowerPoint by @itseugenecEugene Cheng
Short talk about presentations given at Startup Dynamo, a workshop held by Startup@Singapore NUS using the Learn Startup Methodology.
My segment was on Presentation Design to make an impact on VCs. Many thanks to @ryanlou for the invite. And not to forget Emiland De Cubber for his amazing slide deck inspirations and invaluable advice. Disclaimer: this is a reimagination off some of Emiland's presentations. I do not make any money of this.
Download for just a tweet: http://goo.gl/fbM4j
Want something similar done for your next pitch? Contact me at my site: http://itseugene.me/contact/
10 Leadership Lessons I Wish I Learned In My 20'sTodd Wilms
Here are 10 Leadership Lessons I wish I had learned in my 20's. While we all would benefit from a second bite of the apple, here are 10 that help me shape my future, not regret my past.
This document discusses how careers are changing and will continue to change in the future. It notes that many current jobs did not exist just 10 years ago and that 60% of the best jobs in the next decade have not been invented yet. Careers are becoming more fragmented, specialized, collaborative and ever-evolving. The document then profiles 20 potential future careers that may emerge over the next 10 years, such as productivity counselors, personal digital curators, and drone pilots. It concludes by providing information on how to stay updated on future career trends through the Sparks & Honey website.
Nail the First 60 Seconds of Your PresentationBruce Kasanoff
In 3 sentences or less, here is a summary of the document:
The document advises speakers that they have 60 seconds at the beginning of their speech to engage their audience and should avoid routine announcements or checking notes during that time. It suggests speakers not drone on about thanking people or how honored they feel, and to instead focus on captivating the audience in the crucial first 60 seconds. The document provides contact information for Bruce Kasanoff, who appears to be the author providing public speaking advice.
This report uncovers major themes, key trends and opportunities to help you grow your business and progress your career into the future. Available in different formats to buy or just preview, the themes of PSFK's Future of Work report cover the Ideal Workforce, Empowered Culture, Intuitive Connection and Agile Workplaces. PSFK extends its 'Future of' reports with the 140 page document that covers the new ways we are working and the implications for business and for workers.
Within each theme we describe 4 trends and each trend is supported by 4 examples, supporting statistics and implications defined by our PSFK Labs team. During this process we spoke to a number of experts to understand the trends better. Their feedback can be found in quotes and interviews throughout the report.
As a bonus, we also turned to a number of creative agencies to bring the trends to life. We asked them to imagine the future of work and you will find their concepts within this document. At the end of the report, you will also discover the submission of examples of progressive work environments. These were submitted by the readers of PSFK.com after we asked for their input into the report in 2012.
We hope that you find inspiration in every section of PSFK's Future of Work report. For copies, downloads or an in-person presentation please visit: http://bit.ly/VghG9z
http://blogs.sap.com/innovation/ - Business Innovation is the key ingredient for growth in the future of business. Changes in technology, new customer expectations, a re-defined contract between employees and employers, strained resources, and business and social networks are requiring businesses to become insight-driven businesses.
In this presentation, we have gathered 99 facts that represent the changes taking place in the world today. Each facts represents a key insight and suggests where we need to focus and change to become viable, sustainable and growing future businesses.
The Future of Marketing.
Adapted from "Growth Hacker Marketing" by Ryan Holiday.
http://www.amazon.com/Growth-Hacker-Marketing-Primer-Advertising/dp/1591847389/ryanholnet-20
The document discusses the rise of the sharing economy. It notes that sharing services now reach 40,000 people per day across 30,000 cities and 192 countries. The sharing economy has grown due to factors like the recession, excess waste and unused goods, information overload, and a new generation that values sustainability and community over consumerism. Examples mentioned include crowdfunding sites like Kickstarter, local marketplaces like Etsy, and communities formed around sharing items, skills and physical spaces. The document argues this shift represents more than a fad and will continue transforming economic and social systems.
What Would Steve Do? 10 Lessons from the World's Most Captivating PresentersHubSpot
The document provides 10 tips for creating captivating presentations based on lessons from famous presenters like Steve Jobs, Scott Harrison, and Gary Vaynerchuk. The tips include crafting an emotional story with a beginning, middle, and end; creating slides that answer why the audience should care, how it will improve their lives, and what they must do; using simple language without jargon; using metaphors; ditching bullet points; showing rather than just telling through images; rehearsing extensively; and that excellence requires hard work with no shortcuts.
This document contains a collection of quotes and passages on various topics related to excellence, leadership, strategy, culture, and talent development. Some key points discussed include the importance of focusing on people over strategy, serving employees as customers, the critical role of front-line managers, and hiring for potential over experience. The document advocates for an obsession with developing talent at all levels as a core competence.
Marketing & branding quotes for entrepreneurs and digital marketersDigitoly
The document provides marketing and branding quotes from successful entrepreneurs to inspire those looking to develop their personal brand or company brand. It contains over 50 quotes on topics like the importance of branding, authenticity, defining your brand, storytelling, innovation, leadership, and dreaming big. The quotes are attributed to well-known figures in business and entertainment such as Richard Branson, Seth Godin, Tom Peters, Tim Ferriss, and Steve Jobs.
This document provides definitions and quotes about various business terms from accountant to knowledge management. Some key quotes discuss assets being a company's greatest asset, advertising contributing to a brand's complex symbol, and leadership being reflected in the standards a leader sets for themselves.
Here are some of the funniest and serious customer care quotes that can help you take care of your customers properly. A business can only survive if its customers are happy.
This document contains excerpts and quotes on a variety of topics related to business excellence and leadership. It discusses the importance of execution, accountability, decentralization, talent, purpose, passion and enthusiasm in leadership. It also emphasizes seeking out discomfort and diversity of experience, as well as focusing on customers, women, and lifelong learning.
The document contains 11 famous quotes by Steve Jobs about innovation, design, quality over quantity, and creating products that customers will love. Some of the key quotes emphasize that excellence should be expected, design is how a product works, innovation distinguishes leaders from followers, and that customers don't always know what they want so you have to create something new.
30 Awesome Quotes To Inspire Your Next Big Customer Loyalty InitiativeAlex Andrade-Walz
In honor of International Customer Loyalty Month (April), here are 30 great quotes from thought leaders in the customer-first movement to inspire your next big customer loyalty strategy.
Since opening up our publishing platform in February, we’ve been blown away by the amazing posts our members have shared every single day. We’re celebrating the incredible stories, thought-provoking debates, and eye-opening advice shared so far through a compilation of 2014’s most memorable posts.
We hope they inspire you as much as they've inspired us.
Share your own memorable moments of 2014: Write a post on LinkedIn and include the hashtag #My2014Moments somewhere in the body of the post. Start writing here: https://www.linkedin.com/pulse/article/new
Motivational Business Quotes 2013 from Thomson Data. Thomson Data is a marketing solution provider that specializes in direct marketing. We provide highly responsive mailing lists that can be custom built to your specifications, enabling you to reach the right prospects at the right time. Our philosophy lies in understanding the dynamics of your marketing strategy and enriching your customer communication on that basis.
This document contains quotes from various business leaders about vision, leadership, marketing, innovation, customers, failure and standards. The quotes provide advice and insights for building a business, leading others, learning from mistakes, focusing on customers, and striving for excellence.
This document contains quotes from various business leaders about vision, leadership, marketing, innovation, customers, failure and standards. The quotes provide advice and insights for building a business, leading others, learning from mistakes, focusing on customers, and striving for excellence.
Big Ideas Bigger Dreams: Quotes from 45 Top Entrepreneurs of 2016SurveyCrest
Big Ideas and Bigger Dreams! The mantra that entrepreneurs live by.
Read these quotes and learn how to apply their lessons to your business and climb that elusive ladder to success.
The document contains the slogan "How Would You Play Today If You Knew You Could Not Play Tomorrow" used by Loyola's lacrosse coach Diane Geppi-Aikens, encouraging players to make the most of each opportunity as if it could be their last. It aims to motivate full effort and appreciation for each game.
Business glossary Mohamed Attia A to Z Master Discuss LG Electronics
The document provides definitions and quotes about various business-related terms from A-Z. Some of the terms defined include accountant, action, advertising, assets, branding, bureaucracy, business, capitalism, change, communication, competition, creativity, customer, debt, diversity, earnings, effectiveness, efficiency, employees, ethics, execution, experience, finance, focus, forecast, globalization, growth, human capital, imagination, innovation, internet, job, knowledge management, leadership, management, marketing, and meetings.
Business glossary Mohamed Attia-Master DiscussionLG Electronics
The document provides definitions and quotes about various business-related terms from A-Z. Some of the terms defined include accountant, action, advertising, assets, branding, bureaucracy, business, capitalism, change, communication, competition, creativity, customer, debt, diversity, earnings, effectiveness, efficiency, employees, ethics, execution, experience, finance, focus, forecast, globalization, growth, human capital, imagination, innovation, internet, job, knowledge management, leadership, management, marketing, and meetings.
Business glossary-Mohamed Attia-Master DiscussionLG Electronics
The document provides definitions and quotes about various business-related terms from A-Z. Some of the terms defined include accountant, action, advertising, assets, branding, bureaucracy, business, capitalism, change, communication, competition, creativity, customer, debt, diversity, earnings, effectiveness, efficiency, employees, ethics, execution, experience, finance, focus, forecast, globalization, growth, human capital, imagination, innovation, internet, job, knowledge management, leadership, management, marketing, and meetings.
Similar to 50 Customer Service Quotes You Need to Hang In Your Office (20)
Why TinderBox Moved to Desk.com and the Salesforce1 PlatformDesk
Learn how TinderBox leveraged Salesforce.com's social, mobile and cloud technologies to become a Customer Company and grow on the Salesforce1 Platform.
How to Go Above and Beyond Customer Service, Superhero StyleDesk
In today's day and age of immediate solutions and mobile services, customer expectations of a company's support are higher than ever. In order for your business to thrive in this social world, you can't just have normal customer service reps...you need to have Agent Superheroes.
For most retailers, once the clock strikes midnight on Black Friday, they will constantly be racing against an unforgiving clock to solve every holiday customer question. This is why there is no better time of year than to pull out all of the stops to make sure every agent is as fast and productive as possible.
Click here for 100 FREE Flex Hours from Desk.com - just in time for the Holidays: http://bit.ly/HolidayRush2013
Your company needs to understand the customer issue at hand in order to resolve the problem. The more open you are to customer complaints, the better. Learn what's a myth and what's a reality with customer service myths see how it changes the way you do business.
See more at: http://www.desk.com/customer-service/myths#sthash.8bFG8jck.dpuf
The document outlines a webinar on creating an aggressive customer service system. It discusses 9 steps for getting started, including identifying the value of customers, empowering customer service teams to resolve issues, and aggressively soliciting customer complaints to uncover problems. The webinar argues that fewer complaints does not necessarily mean better customer satisfaction, and that retaining existing customers is cheaper than acquiring new ones. It promotes fixing response processes, giving customer service representatives the ability to resolve issues, and piloting an aggressive approach to customer service.
This 4th of July we are celebrating with business insights from real American leaders! Flip through 20 of these leaders and leave a comment of some of your favorites or any additions!
Self-Service: The Golden Ticket for a Personalized Customer ExperienceDesk
In this guide, you’ll learn how self-service can lower costs, improve productivity, and lead to a more personalized and profitable customer experience. From setting goals to measuring your results, discover industry-proven steps to using self-service successfully in your own organization.
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
Take a look at these cold, hard facts that might persuade you to rethink how you run your organization's customer service.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
The Bonobos Ninjas Handbook to Customer ServiceDesk
In this recorded webinar, Desk.com rolls up their sleeves and shoots straight with the Bonobos Ninjas asking about their secret sauce to providing world-class customer service and how they gained a competitive edge for their business.
10 Insights to Deliver Amazing Customer ServiceDesk
This document provides 10 tips for delivering amazing customer service:
1. Address customer service issues promptly to maintain loyalty and repeat business.
2. Engage with customers on social media to increase sales by 20-40%.
3. Help customers by providing partial solutions or starting product setup to increase conversions by 78%.
4. Thank customers and fully resolve their problems to increase the likelihood of repeat business by 81%.
5. Respond to customer requests within 5 minutes to meet expectations for fast service.
6. Admit mistakes, find solutions, follow up and avoid overpromising to reduce customer churn.
7. Go above and beyond to solve problems in a shareable way and empower frontline employees
Leveraging the Cloud: Getting the more bang for your buckDesk
Cloud management and monitoring includes a broad set of tools that help cloud managers to keep track of their deployment health, utilization, consumption and cost.
This deck will cover techniques and best practices for efficient cloud deployment, specifically: how to implement capacity, utilization and cost metrics in your AWS cloud deployment in order to maximize the ROI.
The document provides 13 principles for providing excellent customer service or "Customer WOW". It begins by emphasizing the importance of customer retention and satisfaction. It then lists the 13 principles which include actively listening to customers, maintaining open communication, quickly resolving issues, putting oneself in the customer's shoes, and learning from complaints. The overall message is that prioritizing outstanding customer experiences leads to greater customer loyalty and business success.
There are many differences between business relationships and personal ones, but there are surprisingly a lot of similarities when it comes to being successful in either. Whether you’re looking for a long term relationship with a loved one (or potential loved one), or having a successful business; being able to nurture a relationship in just the right way is key to achieving that goal. Here are 10 rock solid tips to live by if you’re looking for true love in your personal life, or building a strong business relationship with your customers.
3. “ The goal as a company is to have customer
service that is not just the best but LEGENDARY.”
Sam Walton, Founder of Wal-Mart
#DeskQuote
4. “ It is not the employer who
pays the wages. Employers
only handle the money...
It is the customer
who pays the
wages.”
Henry Ford, Founder of Ford Motors
#DeskQuote
5. “ Kind words can
be short and
easy to speak,
but their
echoes are
truly endless.”
Mother Teresa
#DeskQuote
6. “ If you work just
for money, you’ll
NEVER make it,
but if you love
what you’re doing
and you always
put the customer
first, success will
be yours.”
Ray Kroc; Founder of McDonald’s
#DeskQuote
7. “ We see our customers as invited guests to a party, and we are the hosts.
It’s our job every day to make every important aspect of the
customer experience a little bit better.
Jeff Bezos, CEO of Amazon.com
#DeskQuote
8. “ Your most unhappy
customers are your
greatest source of
learning.”
Bill Gates, Founder of Microsoft
#DeskQuote
9. “A man
without a
smiling
face must
not open a
shop.”
Chinese Proverb
#DeskQuote
10. “ Do what theydo so
well that
you
will
want to see it again
and bring their
friends.”
Walt Disney, Founder of Disney
#DeskQuote
11. “ People before
profit.”
Bonobos’ Ninja
Customer Service Motto
#DeskQuote
12. “ Be everywhere, do
everything, and never fail to
astonish the customer.”
Macy’s Motto
#DeskQuote
13. “ Our mission statement about
treating people with respect and
dignity is not just words but a creed
we live by every day. You can’t
expect your employees to exceed
the expectations of your customers
if you don’t exceed the employees’
expectations of management.”
Howard Schultz, CEO Starbucks Coffee
#DeskQuote
14. “ The best way
to find yourself
is to lose
yourself in
the service
of others.”
Mahatma Gandhi
#DeskQuote
15. “ Statistics suggest that
when customers complain,
business owners and
managers ought to get
excited about it.
The complaining
customer represents a
huge opportunity for
more business.”
Zig Ziglar, Author and Motivational Speaker
#DeskQuote
16. “If you’re not
serving the
customer, your
job is to be
serving
someone who
is.”
Jan Carlzon, Former CEO of SAP Group
#DeskQuote
17. “ To understand the man, you must
first walk a mile in his moccasin.”
Native American Proverb
#DeskQuote
18. “ Get closer than
ever to your
customers.
So close, in fact,
that you tell them
what they need well
before they realize
it themselves.”
Steve Jobs, Founder of Apple
#DeskQuote
19. “ Customers don’t expect you to be perfect.
They DO expect you to fix things when
they go wrong.”
Donald Porter, V.P. of British Airways
#DeskQuote
20. “ One customer well
taken care of could
be more valuable
than $10,000
worth of
advertising.”
Jim Rohn, Entrepreneur and Motivational Speaker
#DeskQuote
21. “ Don’t try to tell the customer what he wants. If you want to be smart,
be smart in the shower.
Then get out, go to work and serve the
customer!”
Gene Buckley, President of Sikorsky Aircraft
#DeskQuote
22. “ Spend a lot of time talking to customers face to face.You’d be amazed
how many companies DON’T listen to their customers.”
Ross Perot, Founder of Electronic Data Systems and Perot Systems
#DeskQuote
23. “ The customer experience
is the next competitive battleground.”
Jerry Gregoire, CIO, Dell Computers
#DeskQuote
24. “Consumers are statistics.
Customers are people.”
Stanley Marcus, Former Chairman of the Board of Neiman Marcus
#DeskQuote
25. “There are no traffic jams along
the extra mile.”
Roger Staubach, Super Bowl VI MVP
#DeskQuote
26. “ If we don’t take care of
our customers,
someone else will.”
Unknown
#DeskQuote
27. “ Always do
more than is
required of
you.”
George Patton, Former General of the
United States Army
#DeskQuote
29. “ Well done is better than well said.”
Benjamin Franklin, one of the Founding Father of the United States of America
#DeskQuote
30. “ When the comes
customer
first, the
customer will
last.”
Robert Half
#DeskQuote
31. “ There is only one boss.
The customer.
And he can fire everybody in the
company from the chairman on down
simply by spending his money
somewhere else.”
Sam Walton
#DeskQuote
32. “ Dealing with people is
probably the biggest
problem you face,
especially if you are in
business.
Yes, and that is also true if
you are a housewife,
architect or engineer.”
Dale Carnegie
#DeskQuote
33. “ The more you engage with customers, the
clearer things become and the easier it is to
determine what you should be doing.”
John Russell, President of Harley Davidson
#DeskQuote
34. “ If you want to lift yourself
up, lift up someone else.”
Booker T. Washington, Author, Educator and Advisor to the Republican Presidents
#DeskQuote
35. “ Here is a simple but powerful rule:
Always give people more
than what they expect to
get.”
Nelson Boswell
#DeskQuote
36. “ If you don’t genuinely like your
customers, chances are they won’t buy.”
Thomas Watson, former CEO IBM
#DeskQuote
37. “The
longer
you
wait, the
harder it is to
produce
outstanding
customer
service.”
William H. Davidow, Silicon
Valley Venture Captalist
#DeskQuote
38. “ You are allowed to do this…don’t worry about the
rules, don’t worry about getting into trouble, your job is to
take care of the customer.
Your job is to make the person leave happy.”
John Pepper, CEO and Co-Founder of Boloco
#DeskQuote
39. “ We are what we
repeatedly do.
Excellence then, is
not a single act, but a
habit.”
Aristotle
#DeskQuote
40. “ There is a spiritual aspect to our lives – when
we give, we receive – when a business does
something good for somebody, that somebody
feels good about them!”
Ben Cohen, Co-Founder of Ben & Jerry’s
#DeskQuote
41. “ Under promise and over deliver.”
Toby Bloomberg
#DeskQuote
42. “ we’re going to keep getting
If we keep doing what we’re doing…
what we’re getting.”
Stephen Covey, Author of The Seven
Habits of Highly Effective People
#DeskQuote
43. “ It is not fair to ask of others what you
are not willing to do yourself.”
Eleanor Roosevelt, former First Lady of the United States
#DeskQuote
44. “ Why wait to be
memorable?”
Tony Robbins
#DeskQuote
45. “ Do not pray for easy
lives...
Pray to be
stronger men.”
John F. Kennedy, 35th President of the United States
#DeskQuote
46. “ Givedouble in return.”
get it
trust and you’ll
Kees Kamies
#DeskQuote
47. “ Nothing is so
contagious as
enthusiasm.”
Samuel Taylor Coleridge
#DeskQuote
48. “ If you respect the
customer as a human
being, and truly honor
their right to be treated
fairly and
honestly, everything
else is much easier.”
Doug Smith
#DeskQuote
49. “ Only a life lived in the service
to others is worth living.”
Albert Einstein
#DeskQuote
50. “ Make a customer,
not a sale.”
Katherine Barchetti
#DeskQuote
51. “ Unless you have 100% customer
satisfaction, you must improve.”
Horst Schulz
#DeskQuote
52. Click Here for a
Free Customer Service Kit from
Desk.com!
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