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ABOUT UNILEVER
About Unilever
Creating a better future every day

Unilever is one of the world’s leading
 suppliers of fast-moving consumer
goods. We aim to provide people the
  world over with products that are
 good for them and good for others.
Our vision




  ● We work to create a better
    future every day.

  ● We help people feel good, look
    good and get more out of life
    with brands and services that are
    good for them and good for
    others.

  ● We will inspire people to take
    small everyday actions that can
    add up to a big difference for the
    world.

  ● We will develop new ways of
    doing business that will allow us to
    double the size of our company
    while reducing our environmental
    impact.
Fast facts - 2009




     163,000
     employees                                 20 nationalities
     at the end of                             among our top tier
     the year                                  managers




 €89 million
                                                   More than 170
 invested in
                                                   countries in which
 community
                                                   our products are
 programmes
                                                   sold
 worldwide




                               264 manufacturing
       €891 million invested
                               sites worldwide
       in R&D worldwide
Our people

People are the heart
       of our business.




 ● We aim to create an environment
   in which all employees can fulfil
   their potential.

 ● Unilever is one of the world’s most
   culturally diverse companies. Our
   Board is made up of six
   nationalities and the nine members
   of the Unilever Executive come
   from six different countries.
Performance
Scale and geographic reach


The Americas              Western Europe            AAC
€13 billion turnover      €12 billion turnover      €15 billion turnover
4.2% underlying sales     -1.9% underlying sales    7.7% underlying sales
growth                    growth                    growth
32.3% of group turnover   30.3% of group turnover   37.4% of group turnover




 2009 turnover €39.8 billion
Operational achievements in 2009



● Good broad-based underlying sales
  growth of 3.5%

● Underlying volume growth of
  2.3% – accelerating through the     Sales growth 3.5%
  year

● Increased investment behind our
  brands

● Return to strategic acquisitions
  including TIGI and Baltimor
                                                  Volume growth 2.3%
● Named International Supplier of
  the Year by Tesco for the fourth
  year running
Category highlights in 2009




Savoury, dressings and spreads       Personal care

● Turnover of €13,256 million        ● Turnover of €11,846 million

● Underlying sales growth of -0.1%   ● Underlying sales growth of 5.3%




Ice cream and beverages              Homecare & other

● Turnover of €7,753 million         ● Turnover of €6,968 million

● Underlying sales growth of 4.0%    ● Underlying sales growth of 7.1%
Unilever financial performance




* Restructuring, disposals and one-off items
** Continuing operations




                                               * Continuing operations
Strategic Focus
Our corporate purpose



Our deep roots in local cultures and markets around the world give us our strong
relationship with consumers and are the foundation for our future growth. We
will bring our wealth of knowledge and international expertise to the service
of local consumers – a truly multi-local multinational.


Our long-term success requires a total commitment to exceptional standards of
performance and productivity, to working together effectively, and to a
willingness to embrace new ideas and learn continuously.


To succeed also requires, we believe, the highest standards of corporate behaviour
towards everyone we work with, the communities we touch, and the
environment on which we have an impact.


This is our road to sustainable, profitable growth, creating long-term value for
our shareholders, our people, and our business partners.
Unilever’s growth priorities

  Our ambition is to win share
   and grow volume in every
     category and country.


   Winning with brands and                   Winning with people
           innovation                  ● Organisation and diverse talent
● Deliver superior products, design,     pipeline ready to match our growth
  branding and marketing                 ambitions
● Bigger, better, faster innovations   ● Performance culture which respects
● Appeal to more consumers across        our values
  needs and price points               ● Leverage our operating framework
                                         for competitive advantage

  Winning in the marketplace            Winning through continuous
● Lead market development                       improvement
● Win with winning customers           ● Lean, responsive and consumer-led
                                         value chain
● Be an execution powerhouse
                                       ● Drive return on brand support
                                       ● Agile, cost-competitive organisation
Local roots with global scale




         LOCAL ROOTS                        GLOBAL SCALE

   Our deep roots and early            Leveraging our scale brings
   engagement in D&E markets           us advantages over local
   give us invaluable consumer         competition:
   insight:
                                       ● Global portfolio of brands and
   ● Understanding of the local          categories
     consumer
                                       ● Dedicated R&D investment
   ● Brands and products across a
                                       ● Shared values and standards
     wide range of income levels
                                         of behaviour
   ● Critical mass on the ground
   ● Corporate reputation with local
     stakeholders and talent pool
The D&E opportunity

 Of the 6.8 billion people in the world today, 5.9
 billion live in developing and emerging markets
 – countries such as Brazil, India and Indonesia
    where Unilever has deep roots and a wide
      presence. We already reach many more
     consumers than our competitors in these
                       markets.




                Other                                            Other
              developed                                        developed
% 2004           3%                                               4%             % 2009
 Sales                                                                            Sales
                                                        North
          North                                        America
         America          D&E                           16%
          23%             36%

                                                                           D&E
                                                     Western               50%
           Western                                   Europe
           Europe                                     30%
            38%
Categories,
Brands and Regions
Strong category positions



                            Unilever’s portfolio of
                                  categories


Leading category
     positions                                  Homecare

                                                                  Savoury,
                                                                   Dressings
                                         Personal Care             & Spreads


                                                         Ice Cream &
                                                            Beverages
Big global brands

      Top 25 brands =
   almost 75% of Unilever’s
           sales*.




                              * As at end 2009
Regions and categories

      Clear, distinct,
    complementary roles.



               Categories                       Regions
          Deliver global platforms        Execute on the ground


             Responsible for:               Responsible for:
      ● Brand development            ● Managing the business
      ● Innovation                   ● Deploying brands and
      ● Research and development       innovations
                                     ● Customer management
             Accountable for:
      ● Medium/long-term market             Accountable for:
        share                        ● Short-term market shares
      ● Brand health                 ● Growth
      ● Innovation metrics           ● Profit
      ● Category value creation      ● Cash flows
Foodsolutions



Unilever Foodsolutions is one of the world’s leading foodservice businesses.

● Works closely with customers, including caterers, restaurateurs and major
  hotel and fast-food chains, to create food solutions that help grow their
  business.

● Operates in 68 countries worldwide, employing 4,700 people, including 230
  chefs.

● Holds leading positions in bouillons/bases, seasonings, sauces,
  soups, dressings, tea and desserts.

● Unrivalled combination of:

   − Consumer insight

   − Customer understanding

   − Chefmanship® – culinary passion and expertise

   − Well-known brands.
The Supply Chain
Raw materials and ingredients

 €15.3 billion spent on raw materials
  and packaging from over
      10,000 suppliers in 2009.



                    Our share of world volume:




                                             Preliminary data pending audit.
Manufacturing

 264 manufacturing sites.

 Continuous improvement in
 eco-efficiency in factories
 (1995–2009):

 ● 41% reduction in CO2 from
   energy

 ● 65% reduction in water use

 ● 73% reduction in total waste




      Preliminary data pending audit.
Distribution and retailing

 Around one-fifth of Unilever’s
  sales are through ten major
          retail chains.

 Our products are sold in over
     10 million small shops in
developing and emerging markets.

 50% of sales from developing and
        emerging markets.
Customer partnerships

Unilever manages a number of
    partnerships globally.
Consumers

2 billion consumers use a Unilever
product on any day.

Top 13 brands with combined sales
of €23 billion in 2009.

€5.3 billion invested in advertising
and promotion.

€891 million invested in R&D.
Innovation
Innovation driving growth 1

  Unilever is a world leader in
   research and development
             (R&D).




● €891 million invested in R&D in
  2009
● At least 250 new patent
  applications filed each year
● A portfolio of more than 20,000
  patents and patent applications
Innovation driving growth 2

    Competitive advantage
  through an integrated R&D
         programme.




 ● More than 6,000 R&D
   professionals
 ● 6 strategic R&D laboratories
   delivering groundbreaking
   technologies
 ● 31 major development centres
   developing and implementing
   product innovations
 ● 92 locations around the globe
   with R&D teams implementing
   innovations in countries and
   factories
Innovation driving growth 3

  Focused efforts that swiftly
  bring bigger innovations to
            market.



 Knorr Stock Pot            Small & Mighty             Dove Body Wash
revolutionises bouillon      is the industry’s first       Uses proprietary
  with a format that          super-concentrated           NutriumMoisture
   provides a more         liquid detergent, using     technology, earning its
  authentic bouillon.           one-third of the         scientifically-proven
                          packaging, one-third of           claim to provide
                          the water and one-third          ‘effective natural
                               of the transport of           nourishment’.
                                  dilute liquids.
Social and Environment
Social

 Helping society through
      our products and
         programmes.



• 133 million people reached by Lifebuoy
  handwashing programmes since 2002
• 15 million people in 3 million
  households in India provided with safe
  drinking water through Pureit
• 44% of our products in line with
  internationally accepted guidelines for
  saturated and trans fats, sugar and salt
• Nearly 17 million school meals
  delivered to 80,000 children in 2009
  through our partnership with the World
  Food Programme
• 45,000 women entrepreneurs reach 3
  million consumers in 100,000 Indian
  villages selling Unilever products door
  to door
Environmental

Eleven years as sector leader of
    the Dow Jones Sustainability Indexes.


  Our goal is to double the size of the business whilst
     at the same time reducing our environmental
 footprint. This encompasses the whole value chain –
    from the sourcing of raw materials through to
      consumer use and disposal of our products.


                                       •   We are committed to sourcing all palm
                                           oil from certified sustainable sources by
                                           2015
                                       •   15% of the tea we use globally is
                                           sourced from Rainforest Alliance
                                           CertifiedTM farms
                                       •   Over the period 1995–2009 we have
                                           achieved reductions of:
                                              •   41% in CO2 emissions*
                                              •   73% in total waste*
                                              •   65% in water usage*

                           * Measured by tonne per production. Preliminary data pending audit.
Working with others

Working in partnership is crucial in
developing and delivering some of
     our major sustainability
         commitments.



 Our principal global partnerships are
 with:
                 UN World Food              FDI World Dental
                 Programme: to feed         Federation: to improve
                 hungry children and        oral health
                 improve their nutrition


                 World Heart Federation:    Global Public-Private
                 to promote heart health    Partnership for
                                            Handwashing with soap:
                                            to promote good
                                            hygiene practice

                 Global Alliance for        UN Global Compact: to
                 Improved Nutrition: to     align business operations
                 co-create new              and strategies in the
                 approaches in food         areas of human rights,
                 fortification to address   labour, environment and
                 malnutrition               anti-corruption
Structure
Legal structure and governance

   Unilever was formed in 1930 from two
companies: Margarine Unie and Lever Brothers.




                                  ● It was a full business merger, operating
                                    as a single business entity.
                                  ● Two separate legal parent companies
                                    have been maintained:
              Margarine Unie
              (Netherlands)           o Unilever NV (Netherlands) and
                                        Unilever PLC (UK).
                                  ● This works through an equalisation
                                    agreement and other contracts between
                                    the two companies.




                     Lever Brothers
                     (UK)
A global management team

                           Doug                                     Keith Weed
                           Baillie
                                                                    Chief Marketing
                           President                                and
                           Western                                  Communications
                           Europe                                   Officer




       Michael Polk                                                                      Pier Luigi
       President                                                                         Sigismondi
       Global Foods,                                                                     Chief Supply
       Home &                                                                            Chain Officer
       Personal Care




       Geneviève                                                                         Dave Lewis
       Berger
                                                                                         President
       Chief R&D                       Paul Polman                                       Americas
       Officer
                                       Chief Executive
                                           Officer


                       Jean-Marc                                                 Sandy
                                                     Harish
                       Huët                                                      Ogg
                                                     Manwani
                       Chief                                                     Chief HR
                                                     President
                       Financial                                                 Officer
                                                     Asia, Africa
                       Officer
                                                     and Central
                                                     & Eastern
                                                     Europe
Board of Directors

Chairman




                                Michael
                                Treschow



   Executive
   Directors
                                Paul Polman           Jean-Marc
                                Chief                 Huët
                                Executive             Chief Financial
                                Officer               Officer



   Non-Executive
   Directors




                   The Rt Hon         Wim Dik    Louise           Ann Fudge     Charles     Byron Grote
                The Lord Brittan of              Fresco                         Golden
               Spennithorne QC, DL




                    Narayana          Hixonia   Kees Storm        Jeroen van   Paul Walsh
                     Murthy           Nyasulu                      der Veer
About unilever presentation tcm96 227455

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About unilever presentation tcm96 227455

  • 3. Creating a better future every day Unilever is one of the world’s leading suppliers of fast-moving consumer goods. We aim to provide people the world over with products that are good for them and good for others.
  • 4. Our vision ● We work to create a better future every day. ● We help people feel good, look good and get more out of life with brands and services that are good for them and good for others. ● We will inspire people to take small everyday actions that can add up to a big difference for the world. ● We will develop new ways of doing business that will allow us to double the size of our company while reducing our environmental impact.
  • 5. Fast facts - 2009 163,000 employees 20 nationalities at the end of among our top tier the year managers €89 million More than 170 invested in countries in which community our products are programmes sold worldwide 264 manufacturing €891 million invested sites worldwide in R&D worldwide
  • 6. Our people People are the heart of our business. ● We aim to create an environment in which all employees can fulfil their potential. ● Unilever is one of the world’s most culturally diverse companies. Our Board is made up of six nationalities and the nine members of the Unilever Executive come from six different countries.
  • 8. Scale and geographic reach The Americas Western Europe AAC €13 billion turnover €12 billion turnover €15 billion turnover 4.2% underlying sales -1.9% underlying sales 7.7% underlying sales growth growth growth 32.3% of group turnover 30.3% of group turnover 37.4% of group turnover 2009 turnover €39.8 billion
  • 9. Operational achievements in 2009 ● Good broad-based underlying sales growth of 3.5% ● Underlying volume growth of 2.3% – accelerating through the Sales growth 3.5% year ● Increased investment behind our brands ● Return to strategic acquisitions including TIGI and Baltimor Volume growth 2.3% ● Named International Supplier of the Year by Tesco for the fourth year running
  • 10. Category highlights in 2009 Savoury, dressings and spreads Personal care ● Turnover of €13,256 million ● Turnover of €11,846 million ● Underlying sales growth of -0.1% ● Underlying sales growth of 5.3% Ice cream and beverages Homecare & other ● Turnover of €7,753 million ● Turnover of €6,968 million ● Underlying sales growth of 4.0% ● Underlying sales growth of 7.1%
  • 11. Unilever financial performance * Restructuring, disposals and one-off items ** Continuing operations * Continuing operations
  • 13. Our corporate purpose Our deep roots in local cultures and markets around the world give us our strong relationship with consumers and are the foundation for our future growth. We will bring our wealth of knowledge and international expertise to the service of local consumers – a truly multi-local multinational. Our long-term success requires a total commitment to exceptional standards of performance and productivity, to working together effectively, and to a willingness to embrace new ideas and learn continuously. To succeed also requires, we believe, the highest standards of corporate behaviour towards everyone we work with, the communities we touch, and the environment on which we have an impact. This is our road to sustainable, profitable growth, creating long-term value for our shareholders, our people, and our business partners.
  • 14. Unilever’s growth priorities Our ambition is to win share and grow volume in every category and country. Winning with brands and Winning with people innovation ● Organisation and diverse talent ● Deliver superior products, design, pipeline ready to match our growth branding and marketing ambitions ● Bigger, better, faster innovations ● Performance culture which respects ● Appeal to more consumers across our values needs and price points ● Leverage our operating framework for competitive advantage Winning in the marketplace Winning through continuous ● Lead market development improvement ● Win with winning customers ● Lean, responsive and consumer-led value chain ● Be an execution powerhouse ● Drive return on brand support ● Agile, cost-competitive organisation
  • 15. Local roots with global scale LOCAL ROOTS GLOBAL SCALE Our deep roots and early Leveraging our scale brings engagement in D&E markets us advantages over local give us invaluable consumer competition: insight: ● Global portfolio of brands and ● Understanding of the local categories consumer ● Dedicated R&D investment ● Brands and products across a ● Shared values and standards wide range of income levels of behaviour ● Critical mass on the ground ● Corporate reputation with local stakeholders and talent pool
  • 16. The D&E opportunity Of the 6.8 billion people in the world today, 5.9 billion live in developing and emerging markets – countries such as Brazil, India and Indonesia where Unilever has deep roots and a wide presence. We already reach many more consumers than our competitors in these markets. Other Other developed developed % 2004 3% 4% % 2009 Sales Sales North North America America D&E 16% 23% 36% D&E Western 50% Western Europe Europe 30% 38%
  • 18. Strong category positions Unilever’s portfolio of categories Leading category positions Homecare Savoury, Dressings Personal Care & Spreads Ice Cream & Beverages
  • 19. Big global brands Top 25 brands = almost 75% of Unilever’s sales*. * As at end 2009
  • 20. Regions and categories Clear, distinct, complementary roles. Categories Regions Deliver global platforms Execute on the ground Responsible for: Responsible for: ● Brand development ● Managing the business ● Innovation ● Deploying brands and ● Research and development innovations ● Customer management Accountable for: ● Medium/long-term market Accountable for: share ● Short-term market shares ● Brand health ● Growth ● Innovation metrics ● Profit ● Category value creation ● Cash flows
  • 21. Foodsolutions Unilever Foodsolutions is one of the world’s leading foodservice businesses. ● Works closely with customers, including caterers, restaurateurs and major hotel and fast-food chains, to create food solutions that help grow their business. ● Operates in 68 countries worldwide, employing 4,700 people, including 230 chefs. ● Holds leading positions in bouillons/bases, seasonings, sauces, soups, dressings, tea and desserts. ● Unrivalled combination of: − Consumer insight − Customer understanding − Chefmanship® – culinary passion and expertise − Well-known brands.
  • 23. Raw materials and ingredients €15.3 billion spent on raw materials and packaging from over 10,000 suppliers in 2009. Our share of world volume: Preliminary data pending audit.
  • 24. Manufacturing 264 manufacturing sites. Continuous improvement in eco-efficiency in factories (1995–2009): ● 41% reduction in CO2 from energy ● 65% reduction in water use ● 73% reduction in total waste Preliminary data pending audit.
  • 25. Distribution and retailing Around one-fifth of Unilever’s sales are through ten major retail chains. Our products are sold in over 10 million small shops in developing and emerging markets. 50% of sales from developing and emerging markets.
  • 26. Customer partnerships Unilever manages a number of partnerships globally.
  • 27. Consumers 2 billion consumers use a Unilever product on any day. Top 13 brands with combined sales of €23 billion in 2009. €5.3 billion invested in advertising and promotion. €891 million invested in R&D.
  • 29. Innovation driving growth 1 Unilever is a world leader in research and development (R&D). ● €891 million invested in R&D in 2009 ● At least 250 new patent applications filed each year ● A portfolio of more than 20,000 patents and patent applications
  • 30. Innovation driving growth 2 Competitive advantage through an integrated R&D programme. ● More than 6,000 R&D professionals ● 6 strategic R&D laboratories delivering groundbreaking technologies ● 31 major development centres developing and implementing product innovations ● 92 locations around the globe with R&D teams implementing innovations in countries and factories
  • 31. Innovation driving growth 3 Focused efforts that swiftly bring bigger innovations to market. Knorr Stock Pot Small & Mighty Dove Body Wash revolutionises bouillon is the industry’s first Uses proprietary with a format that super-concentrated NutriumMoisture provides a more liquid detergent, using technology, earning its authentic bouillon. one-third of the scientifically-proven packaging, one-third of claim to provide the water and one-third ‘effective natural of the transport of nourishment’. dilute liquids.
  • 33. Social Helping society through our products and programmes. • 133 million people reached by Lifebuoy handwashing programmes since 2002 • 15 million people in 3 million households in India provided with safe drinking water through Pureit • 44% of our products in line with internationally accepted guidelines for saturated and trans fats, sugar and salt • Nearly 17 million school meals delivered to 80,000 children in 2009 through our partnership with the World Food Programme • 45,000 women entrepreneurs reach 3 million consumers in 100,000 Indian villages selling Unilever products door to door
  • 34. Environmental Eleven years as sector leader of the Dow Jones Sustainability Indexes. Our goal is to double the size of the business whilst at the same time reducing our environmental footprint. This encompasses the whole value chain – from the sourcing of raw materials through to consumer use and disposal of our products. • We are committed to sourcing all palm oil from certified sustainable sources by 2015 • 15% of the tea we use globally is sourced from Rainforest Alliance CertifiedTM farms • Over the period 1995–2009 we have achieved reductions of: • 41% in CO2 emissions* • 73% in total waste* • 65% in water usage* * Measured by tonne per production. Preliminary data pending audit.
  • 35. Working with others Working in partnership is crucial in developing and delivering some of our major sustainability commitments. Our principal global partnerships are with: UN World Food FDI World Dental Programme: to feed Federation: to improve hungry children and oral health improve their nutrition World Heart Federation: Global Public-Private to promote heart health Partnership for Handwashing with soap: to promote good hygiene practice Global Alliance for UN Global Compact: to Improved Nutrition: to align business operations co-create new and strategies in the approaches in food areas of human rights, fortification to address labour, environment and malnutrition anti-corruption
  • 37. Legal structure and governance Unilever was formed in 1930 from two companies: Margarine Unie and Lever Brothers. ● It was a full business merger, operating as a single business entity. ● Two separate legal parent companies have been maintained: Margarine Unie (Netherlands) o Unilever NV (Netherlands) and Unilever PLC (UK). ● This works through an equalisation agreement and other contracts between the two companies. Lever Brothers (UK)
  • 38. A global management team Doug Keith Weed Baillie Chief Marketing President and Western Communications Europe Officer Michael Polk Pier Luigi President Sigismondi Global Foods, Chief Supply Home & Chain Officer Personal Care Geneviève Dave Lewis Berger President Chief R&D Paul Polman Americas Officer Chief Executive Officer Jean-Marc Sandy Harish Huët Ogg Manwani Chief Chief HR President Financial Officer Asia, Africa Officer and Central & Eastern Europe
  • 39. Board of Directors Chairman Michael Treschow Executive Directors Paul Polman Jean-Marc Chief Huët Executive Chief Financial Officer Officer Non-Executive Directors The Rt Hon Wim Dik Louise Ann Fudge Charles Byron Grote The Lord Brittan of Fresco Golden Spennithorne QC, DL Narayana Hixonia Kees Storm Jeroen van Paul Walsh Murthy Nyasulu der Veer