Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
SlideShare a Scribd company logo

Agile Mumbai 2020 Conference | Agile Leadership 101: Unlearn to succeed | Ashu Suyash

•
•
A
AgileNetwork

The document discusses agile leadership and how organizations need to adapt to constant change. It advocates for an agile approach where leaders emphasize collaboration, empowerment, learning and unlearning. The key aspects of agile leadership are outlined as setting a clear vision or strategy, establishing targets, empowering teams through humble management, focusing on individual effectiveness, and driving continuous improvement. Case studies on Amazon, Best Buy and CRISIL are presented showing how they embraced agile approaches to transform their businesses and focus on customers. The parting message is that agile leadership is essential for unlocking growth but must go beyond revenues and costs to truly transform organizations.

1 of 19
©2020CRISILLtd.Allrightsreserved. Agile Leadership 101: Unlearn to succeed 1 Ashu Suyash Managing Director and Chief Executive Officer, CRISIL
©2020CRISILLtd.Allrightsreserved. Agenda • Change – the only constant • Agility: What, Why and How • Art of unlearning • Agile Leadership 101 in 5 steps • Impact of Agile transformation 2
©2020CRISILLtd.Allrightsreserved. World is transforming at a rapid pace Duration to reach 50 million users Airlines Automobiles Telephone Electricity Credit Card Television ATM 68 years 62 years 50 years 46 years 28 years 22 years 18 years Computer Cell Phone Internet iPods Facebook Twitter Pokémon Go 14 years 12 years 7 years 4 years 3 years 2 years 19 years The next big thing can change the world in days or hours 3
©2020CRISILLtd.Allrightsreserved. Evolving payments & currencies Changing geopolitical dynamics Focus on sustainability Alternative data Millennial workforce & end users Ecosystem enabling platforms AI & machine learning Evolving startup environment Multiple trends are shaping businesses 4
©2020CRISILLtd.Allrightsreserved. Continuous evolution • While change is constant, the pace and rapidity of change has drastically increased • Change is not just about moving from Point A to Point B. It requires preparedness and flexibility to navigate • A change can either be an opportunity or a threat • In today’s VUCA world, adapting has become a key to surviving • As Charles Darwin aptly summarizes, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change” 5 Nothing is permanent in this world except change
©2020CRISILLtd.Allrightsreserved. Agility in theory Agility in practice The golden equation: Agility = Adaptability • Agile in practice: big ambitions and step-by- step progress • Agility only comes from within and begins at the very top • ‘Agility’ refers to speed, precision and nimbleness of actions and movements • In business, we mean it as ability and flexibility to change in a swift and decisive manner 6 Agility is essential for survival and success of an organization
©2020CRISILLtd.Allrightsreserved. Why Agile? 7 Business can never be run on scripted lines Organisations are evolving into a more dynamic leadership model Traditional businesses do not always have the tools to react quickly Traditional leadership stifles creativity and impairs managerial effectiveness Gone are the times when a CEO was not judged just on revenue and profit The most dangerous phrase in language is “We've always done it this way”
©2020CRISILLtd.Allrightsreserved. How Agile? 8
©2020CRISILLtd.Allrightsreserved. The shift begins with learning the art of unlearning 9 “The illiterate of the future are not those who can’t read or write but those who cannot learn, unlearn and relearn.” – Alvin Toffler Learn Unlearn Relearn Traditional thinking • Firefighting • Solving problems for team • Blaming technology • Using performance review as feedback • Adhering to process Agile thinking • Planning up-front • Fail fast; learn fast • Working with technology • Using regular performance to improve • Optimizing the process
©2020CRISILLtd.Allrightsreserved. The pivotal pillars: Collaboration and empowerment • Teams now look beyond the resume, numbers and statistics and turn their attention towards the X-factor • Researches in the field of psychology indicate that an empowered team increases the cognitive ability of its members and controlled team has the opposite effect • Collaboration lies at the heart of Agile – the cross-functionality of an agile team is borne out of team work • Agile distinguishes team work from working together • An agile leader has to ensure a platform for consensus-driven decisions, collaborative culture and task ownership 10 Collaboration Empowerment
©2020CRISILLtd.Allrightsreserved. Agile Leadership 101 in 5 steps 11 Setting up a True North strategy Setting targets for every stages Humble management as opposed to micromanagement Focus on individual effectiveness Driving continuous improvement "Leadership is the capacity to translate vision into reality."
©2020CRISILLtd.Allrightsreserved. The impact of Agile Leadership 12 Case studies
©2020CRISILLtd.Allrightsreserved. Case study 1: Amazon (1/2) 13 • “There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality. Why? • There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf.” Jeff Bezos Customer focus: it’s how we can effectively compete!
©2020CRISILLtd.Allrightsreserved. Case study 1: Amazon (2/2) 14 • Putting customer needs at the core • Focus on customer journeys and improving the internal processes • Combine digital technologies & operations capabilities • Optimization then automation • Using process redesign, and advanced analytics • Shift from siloes to integrated teams partnering around customer-centric improvements • Operating with urgency and pace Customer Obsession Integrating new technologies Agile, cross-functional, mission-focused teams … but Amazon doesn’t happen by customer focus alone …
©2020CRISILLtd.Allrightsreserved. Case study 2: Best Buy 15 Pre-Agile Leadership • Brick-and-mortar retailer • Rapid decline in the midst of Amazon’s growth • Share price close to $10 in 2011 Post-Agile Leadership • Redesigning the strategy • Customer-focus and employee accountability • Share price more than $90 in 2019
©2020CRISILLtd.Allrightsreserved. Ratings Public issue S&P acquires 9.68% in CRISIL S&P acquires majority stake in CRISIL Acquired Pipal Research Acquired Pragmatix 1987 2000 2010 Infrastructure Advisory Acquired Infac Acquired Irevna Acquired Coalition Analytics Global Research & Analytics 19941993 1997 2003 2005 2012 20181999 Risk Solutions Research 1991 SME Ratings 2008 2013 Sold Economatters Sold stake in India Index Services and Products Acquired Economatters 2019 Acquired Greenwich Associates Case study 3: CRISIL (1/2) 16
©2020CRISILLtd.Allrightsreserved. Case study 3: CRISIL (2/2) 17 Focus on Customer – to align to their needs Meet Daily – to foster rapid communication Visualize Work – to promote transparency Measure Results – to achieve success Balance Capacity – to make work sustainable Solve Problems – to improve continuously Embrace Coaching – to develop our people Embrace Coaching Focus on Customer Measure Results Meet Daily Visualize Work Solve Problems Balance Capacity CRISIL embraces 7 key behaviors, each behavior supporting an Agile goal Embrace Coaching Focus on Customer Measure Results Meet Daily Visualize Work Solve Problems Balance Capacity
©2020CRISILLtd.Allrightsreserved. Parting thought 18 Agile leadership is the key to unlock potential and rapid growth in an organization Agile environment introduces rapid progress and innovation to customer facing businesses However, to achieve excellence, Agile should not stop with contributing just to increasing revenues and reducing costs Agile leadership should transform the company by enabling proactive decision-making The key to success is in implementation “To improve is to change; to be perfect is to change often”
©2020CRISILLtd.Allrightsreserved. Thank you Ashu Suyash Managing Director & CEO CRISIL 19

More Related Content

Agile Mumbai 2020 Conference | Agile Leadership 101: Unlearn to succeed | Ashu Suyash

  • 1. ©2020CRISILLtd.Allrightsreserved. Agile Leadership 101: Unlearn to succeed 1 Ashu Suyash Managing Director and Chief Executive Officer, CRISIL
  • 2. ©2020CRISILLtd.Allrightsreserved. Agenda • Change – the only constant • Agility: What, Why and How • Art of unlearning • Agile Leadership 101 in 5 steps • Impact of Agile transformation 2
  • 3. ©2020CRISILLtd.Allrightsreserved. World is transforming at a rapid pace Duration to reach 50 million users Airlines Automobiles Telephone Electricity Credit Card Television ATM 68 years 62 years 50 years 46 years 28 years 22 years 18 years Computer Cell Phone Internet iPods Facebook Twitter Pokémon Go 14 years 12 years 7 years 4 years 3 years 2 years 19 years The next big thing can change the world in days or hours 3
  • 4. ©2020CRISILLtd.Allrightsreserved. Evolving payments & currencies Changing geopolitical dynamics Focus on sustainability Alternative data Millennial workforce & end users Ecosystem enabling platforms AI & machine learning Evolving startup environment Multiple trends are shaping businesses 4
  • 5. ©2020CRISILLtd.Allrightsreserved. Continuous evolution • While change is constant, the pace and rapidity of change has drastically increased • Change is not just about moving from Point A to Point B. It requires preparedness and flexibility to navigate • A change can either be an opportunity or a threat • In today’s VUCA world, adapting has become a key to surviving • As Charles Darwin aptly summarizes, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change” 5 Nothing is permanent in this world except change
  • 6. ©2020CRISILLtd.Allrightsreserved. Agility in theory Agility in practice The golden equation: Agility = Adaptability • Agile in practice: big ambitions and step-by- step progress • Agility only comes from within and begins at the very top • ‘Agility’ refers to speed, precision and nimbleness of actions and movements • In business, we mean it as ability and flexibility to change in a swift and decisive manner 6 Agility is essential for survival and success of an organization
  • 7. ©2020CRISILLtd.Allrightsreserved. Why Agile? 7 Business can never be run on scripted lines Organisations are evolving into a more dynamic leadership model Traditional businesses do not always have the tools to react quickly Traditional leadership stifles creativity and impairs managerial effectiveness Gone are the times when a CEO was not judged just on revenue and profit The most dangerous phrase in language is “We've always done it this way”
  • 9. ©2020CRISILLtd.Allrightsreserved. The shift begins with learning the art of unlearning 9 “The illiterate of the future are not those who can’t read or write but those who cannot learn, unlearn and relearn.” – Alvin Toffler Learn Unlearn Relearn Traditional thinking • Firefighting • Solving problems for team • Blaming technology • Using performance review as feedback • Adhering to process Agile thinking • Planning up-front • Fail fast; learn fast • Working with technology • Using regular performance to improve • Optimizing the process
  • 10. ©2020CRISILLtd.Allrightsreserved. The pivotal pillars: Collaboration and empowerment • Teams now look beyond the resume, numbers and statistics and turn their attention towards the X-factor • Researches in the field of psychology indicate that an empowered team increases the cognitive ability of its members and controlled team has the opposite effect • Collaboration lies at the heart of Agile – the cross-functionality of an agile team is borne out of team work • Agile distinguishes team work from working together • An agile leader has to ensure a platform for consensus-driven decisions, collaborative culture and task ownership 10 Collaboration Empowerment
  • 11. ©2020CRISILLtd.Allrightsreserved. Agile Leadership 101 in 5 steps 11 Setting up a True North strategy Setting targets for every stages Humble management as opposed to micromanagement Focus on individual effectiveness Driving continuous improvement "Leadership is the capacity to translate vision into reality."
  • 12. ©2020CRISILLtd.Allrightsreserved. The impact of Agile Leadership 12 Case studies
  • 13. ©2020CRISILLtd.Allrightsreserved. Case study 1: Amazon (1/2) 13 • “There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality. Why? • There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf.” Jeff Bezos Customer focus: it’s how we can effectively compete!
  • 14. ©2020CRISILLtd.Allrightsreserved. Case study 1: Amazon (2/2) 14 • Putting customer needs at the core • Focus on customer journeys and improving the internal processes • Combine digital technologies & operations capabilities • Optimization then automation • Using process redesign, and advanced analytics • Shift from siloes to integrated teams partnering around customer-centric improvements • Operating with urgency and pace Customer Obsession Integrating new technologies Agile, cross-functional, mission-focused teams … but Amazon doesn’t happen by customer focus alone …
  • 15. ©2020CRISILLtd.Allrightsreserved. Case study 2: Best Buy 15 Pre-Agile Leadership • Brick-and-mortar retailer • Rapid decline in the midst of Amazon’s growth • Share price close to $10 in 2011 Post-Agile Leadership • Redesigning the strategy • Customer-focus and employee accountability • Share price more than $90 in 2019
  • 16. ©2020CRISILLtd.Allrightsreserved. Ratings Public issue S&P acquires 9.68% in CRISIL S&P acquires majority stake in CRISIL Acquired Pipal Research Acquired Pragmatix 1987 2000 2010 Infrastructure Advisory Acquired Infac Acquired Irevna Acquired Coalition Analytics Global Research & Analytics 19941993 1997 2003 2005 2012 20181999 Risk Solutions Research 1991 SME Ratings 2008 2013 Sold Economatters Sold stake in India Index Services and Products Acquired Economatters 2019 Acquired Greenwich Associates Case study 3: CRISIL (1/2) 16
  • 17. ©2020CRISILLtd.Allrightsreserved. Case study 3: CRISIL (2/2) 17 Focus on Customer – to align to their needs Meet Daily – to foster rapid communication Visualize Work – to promote transparency Measure Results – to achieve success Balance Capacity – to make work sustainable Solve Problems – to improve continuously Embrace Coaching – to develop our people Embrace Coaching Focus on Customer Measure Results Meet Daily Visualize Work Solve Problems Balance Capacity CRISIL embraces 7 key behaviors, each behavior supporting an Agile goal Embrace Coaching Focus on Customer Measure Results Meet Daily Visualize Work Solve Problems Balance Capacity
  • 18. ©2020CRISILLtd.Allrightsreserved. Parting thought 18 Agile leadership is the key to unlock potential and rapid growth in an organization Agile environment introduces rapid progress and innovation to customer facing businesses However, to achieve excellence, Agile should not stop with contributing just to increasing revenues and reducing costs Agile leadership should transform the company by enabling proactive decision-making The key to success is in implementation “To improve is to change; to be perfect is to change often”