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Ajay Kunapareddy RESUME

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Ajay Kunapareddy is applying for a hotel operations manager position and has over 15 years of experience in various roles including front office manager, lobby manager, and operations manager at hotels in Haldwani, Tirupati, Vijayawada, and Sambalpur. He holds a hotel management degree from Osmania University and is seeking a new opportunity to utilize his experience in customer service, financial management, and people management.

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AJAY KUNAPAREDDY Flat no.405 3rd floor, Reshma apartment Sri ram Chandra nagar Vijayawada Mob: +91 9985355057 Email : ajay.gm.hotels@gmail.com Work Experience: Serving Hotel Devashish, a Devashish Hotels group, Haldwani as Operations Manager from Sept 2014 to till date with 42 Keys, 2 Restaurants, 4 Banquets with capacities of 15 to 500 Delegates. Served Fortune Select Grand Ridge, Member ITC’s Hotel Group, Tirupati as Front Office Manager and also as a Sales Manager from Nov 2012 to Sept 2014. First upper scale hotel in Tirupati with 138 keys ,1500 capacity convention center , corporate board rooms , three restaurant ,swimming pool , spa and health club. Served for MINERVA Group of Hotels in the capacity of Front Office Manager from Dec 2010 to Nov 2012 Served Fortune Murali park–Vijayawada in the capacity of Lobby Manager, since October ‘2007’. 94 Rooms, First class business, leisure hotel and part of ITC Hotels Group. Nature & scope of job: Monitor operational personnel’s to ensure guests receive prompt, cordial, attention and personal recognition. Supervise the Front Office team to ensure optimum occupancy and average, room rate for the purpose of maximizing revenue. Monitor Front Office, and particularly Guest Relations personnel, to ensure, priority members known repeat guests and other VIPs receive special attention and recognition Promote Inter-Hotel sales and in-house facilities and monitors Front Office, Marketing techniques in line with FIT marketing program. Assume overall responsibility for maintaining standards to ensure, furnishings facilities and equipment are clean, in good repair and well maintained. Schedule and regularly conducts routine inspections of areas under his/her, control. Maintain knowledge of credit policies and procedures and liaise closely, with Finance Department to ensure that credit procedures are properly carried out.

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Know system recovery procedures. Interpret computer reports. Compile statistics for front office and provide reports relating to that area. Continually check the accuracy of room count. Approve upgrades and special amenities. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information. Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel credit policy. Customer Service: Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests. Accurately and promptly fulfilling Guests requests. Anticipate Guests needs. Maintain a high level of knowledge which affects the Guest experience. Demonstrating a service attitude. Taking appropriate action to resolve guest complaints. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Review and update existing standards to ensure competitiveness. Financial Responsibilities: Prepare, manage and achieve the department’s budget. Duties include:

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Prepare and manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget. Effectively monitor and analyze variations from the budget. Develop systems that measure the cost effectiveness of the department. Develop procedures that track, report on, and control the running costs of the department. Business Planning: Contribute to the overall strategic plan of the business and help compile the annual hotel business plan. Keep abreast of trends in your area and implement best practice initiatives Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff. People Management: Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include: Plan for future staffing needs. Recruit in line with company guidelines. Prepare detailed orientation programmers’ for new staff. Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation Ensure training needs analysis of your departmental staff is carried out and training programmers’ are designed and implemented to meet needs Deliver training Actively work at developing your direct reports and identify high potentials Maintain training records for all direct reports and ensure they do the same for their staff Conduct probation and formal performance appraisal in line with company guidelines Coach, counsel and discipline staff, providing constructive feedback to enhance performance

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Approve leave requests after considering peaks and troughs in the business Regularly communicate with staff to maintain positive relationships General: Comply with the Company’s Corporate Code of Conduct Familiarize yourself with the company values and model desired behaviors Perform tasks as directed by the Manager in pursuit of the achievement of business goals  Worked as operational Manager in 3 star Hotel Sai Leela Residency Ramangundam (AP).  Worked for 1 Year as a operational Manager in 3 star Hotel Apollo SHIGURI, (WB)  Worked 8 months as a front office manager in a 3 star Hotel Leela Towers Sambalpur (Orissa).  Worked for 3 years as a manager in a 3 star Hotel with 55 rooms 4 F&B outlets and 4 Banquet in hotel Sai Leela Residency Ramangundam AP. INDUSTRIAL TRAINING: As undergone the 6months of industrial training in welcome Group of GRAND KAKATIYA SHERATON HOTEL & TOWERS – HYDERABAD. QUALIFICATIONS:  HOTEL MANAGEMENT from “OSMANIA UNIVERSITY” HYDERABAD  Intermediate (MPC) from Board of intermediate Education.  SSC from Board of Secondary Education. INDUSTRIAL EXPOSURE: • Attended the seminary conducted by Association of Catering profession at the Residency Hyderabad.

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• Worked in several outdoor caterings at TAJ KRISHNA – 5 STAR HOTEL AND GRAND KAKATIYA SHERATON HOTEL & TOWERS – 5 STAR DELUXE HOTEL. • Worked in the inauguration function of the SBI Credit card at GRAND KAKATIYA SHERTON HOTEL & TOWERS – 5 STAR DELUXE HOTEL. PROJECTS: Done a project on “Shell Fishes” in First Year. Done a combined project on “Fast foods” in all year. Done a combined project in “HYDERABADI CUISINE’ in II year. CAPABILITIES AND SKILLS: Can communicate effectively in a group of people. Can give presentations in the view of listeners. STRENGTHS: Effective inter personnel skills. Sociability: Can be a team member and also team leader. Adaptability: Can work in any environment, quick learner. PERSONAL DETAILS: Father’s Name : K.GANESHWAR RAO Date of Birth : : 15th August 1980 Marital. Status : Married MOTIVE: Strive for excellence and perfection REFERENCE: RAJ KUMAR SINGH GENERAL MANAGER GREE PARK HOTELS PH: 09989233213 MOHAMMED SHOEB GENERAL MANAGER

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NOVOTEL PH: 08939842400

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NOVOTEL PH: 08939842400

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Ajay Kunapareddy RESUME

  • 1. AJAY KUNAPAREDDY Flat no.405 3rd floor, Reshma apartment Sri ram Chandra nagar Vijayawada Mob: +91 9985355057 Email : ajay.gm.hotels@gmail.com Work Experience: Serving Hotel Devashish, a Devashish Hotels group, Haldwani as Operations Manager from Sept 2014 to till date with 42 Keys, 2 Restaurants, 4 Banquets with capacities of 15 to 500 Delegates. Served Fortune Select Grand Ridge, Member ITC’s Hotel Group, Tirupati as Front Office Manager and also as a Sales Manager from Nov 2012 to Sept 2014. First upper scale hotel in Tirupati with 138 keys ,1500 capacity convention center , corporate board rooms , three restaurant ,swimming pool , spa and health club. Served for MINERVA Group of Hotels in the capacity of Front Office Manager from Dec 2010 to Nov 2012 Served Fortune Murali park–Vijayawada in the capacity of Lobby Manager, since October ‘2007’. 94 Rooms, First class business, leisure hotel and part of ITC Hotels Group. Nature & scope of job: Monitor operational personnel’s to ensure guests receive prompt, cordial, attention and personal recognition. Supervise the Front Office team to ensure optimum occupancy and average, room rate for the purpose of maximizing revenue. Monitor Front Office, and particularly Guest Relations personnel, to ensure, priority members known repeat guests and other VIPs receive special attention and recognition Promote Inter-Hotel sales and in-house facilities and monitors Front Office, Marketing techniques in line with FIT marketing program. Assume overall responsibility for maintaining standards to ensure, furnishings facilities and equipment are clean, in good repair and well maintained. Schedule and regularly conducts routine inspections of areas under his/her, control. Maintain knowledge of credit policies and procedures and liaise closely, with Finance Department to ensure that credit procedures are properly carried out.
  • 2. Know system recovery procedures. Interpret computer reports. Compile statistics for front office and provide reports relating to that area. Continually check the accuracy of room count. Approve upgrades and special amenities. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information. Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel credit policy. Customer Service: Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests. Accurately and promptly fulfilling Guests requests. Anticipate Guests needs. Maintain a high level of knowledge which affects the Guest experience. Demonstrating a service attitude. Taking appropriate action to resolve guest complaints. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Review and update existing standards to ensure competitiveness. Financial Responsibilities: Prepare, manage and achieve the department’s budget. Duties include:
  • 3. Prepare and manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget. Effectively monitor and analyze variations from the budget. Develop systems that measure the cost effectiveness of the department. Develop procedures that track, report on, and control the running costs of the department. Business Planning: Contribute to the overall strategic plan of the business and help compile the annual hotel business plan. Keep abreast of trends in your area and implement best practice initiatives Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff. People Management: Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include: Plan for future staffing needs. Recruit in line with company guidelines. Prepare detailed orientation programmers’ for new staff. Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation Ensure training needs analysis of your departmental staff is carried out and training programmers’ are designed and implemented to meet needs Deliver training Actively work at developing your direct reports and identify high potentials Maintain training records for all direct reports and ensure they do the same for their staff Conduct probation and formal performance appraisal in line with company guidelines Coach, counsel and discipline staff, providing constructive feedback to enhance performance
  • 4. Approve leave requests after considering peaks and troughs in the business Regularly communicate with staff to maintain positive relationships General: Comply with the Company’s Corporate Code of Conduct Familiarize yourself with the company values and model desired behaviors Perform tasks as directed by the Manager in pursuit of the achievement of business goals  Worked as operational Manager in 3 star Hotel Sai Leela Residency Ramangundam (AP).  Worked for 1 Year as a operational Manager in 3 star Hotel Apollo SHIGURI, (WB)  Worked 8 months as a front office manager in a 3 star Hotel Leela Towers Sambalpur (Orissa).  Worked for 3 years as a manager in a 3 star Hotel with 55 rooms 4 F&B outlets and 4 Banquet in hotel Sai Leela Residency Ramangundam AP. INDUSTRIAL TRAINING: As undergone the 6months of industrial training in welcome Group of GRAND KAKATIYA SHERATON HOTEL & TOWERS – HYDERABAD. QUALIFICATIONS:  HOTEL MANAGEMENT from “OSMANIA UNIVERSITY” HYDERABAD  Intermediate (MPC) from Board of intermediate Education.  SSC from Board of Secondary Education. INDUSTRIAL EXPOSURE: • Attended the seminary conducted by Association of Catering profession at the Residency Hyderabad.
  • 5. • Worked in several outdoor caterings at TAJ KRISHNA – 5 STAR HOTEL AND GRAND KAKATIYA SHERATON HOTEL & TOWERS – 5 STAR DELUXE HOTEL. • Worked in the inauguration function of the SBI Credit card at GRAND KAKATIYA SHERTON HOTEL & TOWERS – 5 STAR DELUXE HOTEL. PROJECTS: Done a project on “Shell Fishes” in First Year. Done a combined project on “Fast foods” in all year. Done a combined project in “HYDERABADI CUISINE’ in II year. CAPABILITIES AND SKILLS: Can communicate effectively in a group of people. Can give presentations in the view of listeners. STRENGTHS: Effective inter personnel skills. Sociability: Can be a team member and also team leader. Adaptability: Can work in any environment, quick learner. PERSONAL DETAILS: Father’s Name : K.GANESHWAR RAO Date of Birth : : 15th August 1980 Marital. Status : Married MOTIVE: Strive for excellence and perfection REFERENCE: RAJ KUMAR SINGH GENERAL MANAGER GREE PARK HOTELS PH: 09989233213 MOHAMMED SHOEB GENERAL MANAGER