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Anupama CV

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Anupama Chaudhary provides her contact information and summarizes her professional experience. She has over 2 years of experience in customer service and operations management. Currently, she works as a Technical Support Associate for Convergys managing AT&T's digital subscriber line processes. Previously, she worked for InterGlobe Technologies as a Process Associate. She also details her educational qualifications and professional training.

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CURRICULUM VITAE Anupama Chaudhary A10, Sun City, Sec 54 Gurgaon, Haryana Ph no: +91-9643682199 PROFILE  Demonstrated capability in building and nurturing teams, their management and development translating in achievement of desired business objectives.  Ability to achieve targets and handle multiple functions and activities in high- pressure environments with tight deadlines.  Highly motivated, positive & goal-oriented, with demonstrated professionalism, attention to detail as well as the ability to build and lead effective teams and a track record for client loyalty and employer satisfaction. Key Strength Areas PROFESSIONAL EXPERIENCE  Worked as Process Associate in InterGlobe Technologies for 15 months from Dec’13 to Mar’15.  Currently working as Technical Support Associate with Convergys for AT&T Digital Subscriber Line (Voice) process since April’15  Operations  Customer Service  Quality Standards  Team Management
Process Details:-  Managing Web, GDS and OTA’s for all the Accor Hotels Worldwide.  Creation, Modification and Deletion the of the “Prices”, “Planning (Open, Close and Allotments of the Room and Corporate Rates)” of Accor Hotels in Accor Application and GDS.  Updating commission and remuneration of the Travel Agencies on Accor Application  Implementing new hotels in Accor Application and GDS  Adding Pseudo City Code into all 4 GDS for Travel Agencies and performing test bookings for the same  Internet troubleshooting for US, AT&T DSL(Digital Subscriber Line) Functional highlights:  Hands on experience in effective management and customer service operations.  Engaged in handling operations of the department such as handling team and guiding them. ADDITIONAL RESPONSIBILITIES as Process Associate  Quality Check  Work distribution  Preparing MIS Reports TRAININGS ATTENDED  Developing Personal Excellence  Mind Mapping ACADEMIC QUALIFICATION  Graduate in Bachelor of Technology from Solan University in the year 2014 in Computer Science (Degree & marksheet awaited).  XIIth Science Stream from Ingraham Institute Senior Secondary English School (UP) in the year 2010 in CBSE Board.  Xth from Our Lady Of Fatima Higher Sec. School (UP) in 2008 in CBSE Board.
PROFESSIONAL DEVELOPMENT Industrial Trainings:  “Modulation” training of 8 weeks at CMC Limited Noida.  “CCNA” training of 8 weeks from HCL Technologies, New Delhi. EXTRA CURRICULUM ACTIVITY  Got the “Best Employee of the month” award from Interglobe Technologies.  Worked as Cultural Head and Additional Joint Secretary in Annual Fest of College “ATHARAVA 2013-14”  Participated in the University Campus promotion program.  Participated in numerous workshops, seminars and conferences. ADDITIONAL INFORMATION Date of Birth: 14th July 1992 Languages Known: English, Hindi and Punjabi Hobbies: Traveling, Dancing, Singing I hereby declare that above information furnished by me is correct of the best of my knowledge & belief. Place: Gurgaon Anupama Chaudhary Date :

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Anupama CV

  • 1. CURRICULUM VITAE Anupama Chaudhary A10, Sun City, Sec 54 Gurgaon, Haryana Ph no: +91-9643682199 PROFILE  Demonstrated capability in building and nurturing teams, their management and development translating in achievement of desired business objectives.  Ability to achieve targets and handle multiple functions and activities in high- pressure environments with tight deadlines.  Highly motivated, positive & goal-oriented, with demonstrated professionalism, attention to detail as well as the ability to build and lead effective teams and a track record for client loyalty and employer satisfaction. Key Strength Areas PROFESSIONAL EXPERIENCE  Worked as Process Associate in InterGlobe Technologies for 15 months from Dec’13 to Mar’15.  Currently working as Technical Support Associate with Convergys for AT&T Digital Subscriber Line (Voice) process since April’15  Operations  Customer Service  Quality Standards  Team Management
  • 2. Process Details:-  Managing Web, GDS and OTA’s for all the Accor Hotels Worldwide.  Creation, Modification and Deletion the of the “Prices”, “Planning (Open, Close and Allotments of the Room and Corporate Rates)” of Accor Hotels in Accor Application and GDS.  Updating commission and remuneration of the Travel Agencies on Accor Application  Implementing new hotels in Accor Application and GDS  Adding Pseudo City Code into all 4 GDS for Travel Agencies and performing test bookings for the same  Internet troubleshooting for US, AT&T DSL(Digital Subscriber Line) Functional highlights:  Hands on experience in effective management and customer service operations.  Engaged in handling operations of the department such as handling team and guiding them. ADDITIONAL RESPONSIBILITIES as Process Associate  Quality Check  Work distribution  Preparing MIS Reports TRAININGS ATTENDED  Developing Personal Excellence  Mind Mapping ACADEMIC QUALIFICATION  Graduate in Bachelor of Technology from Solan University in the year 2014 in Computer Science (Degree & marksheet awaited).  XIIth Science Stream from Ingraham Institute Senior Secondary English School (UP) in the year 2010 in CBSE Board.  Xth from Our Lady Of Fatima Higher Sec. School (UP) in 2008 in CBSE Board.
  • 3. PROFESSIONAL DEVELOPMENT Industrial Trainings:  “Modulation” training of 8 weeks at CMC Limited Noida.  “CCNA” training of 8 weeks from HCL Technologies, New Delhi. EXTRA CURRICULUM ACTIVITY  Got the “Best Employee of the month” award from Interglobe Technologies.  Worked as Cultural Head and Additional Joint Secretary in Annual Fest of College “ATHARAVA 2013-14”  Participated in the University Campus promotion program.  Participated in numerous workshops, seminars and conferences. ADDITIONAL INFORMATION Date of Birth: 14th July 1992 Languages Known: English, Hindi and Punjabi Hobbies: Traveling, Dancing, Singing I hereby declare that above information furnished by me is correct of the best of my knowledge & belief. Place: Gurgaon Anupama Chaudhary Date :