Anupama Chaudhary provides her contact information and summarizes her professional experience. She has over 2 years of experience in customer service and operations management. Currently, she works as a Technical Support Associate for Convergys managing AT&T's digital subscriber line processes. Previously, she worked for InterGlobe Technologies as a Process Associate. She also details her educational qualifications and professional training.
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Anupama CV
1. CURRICULUM VITAE
Anupama Chaudhary
A10, Sun City, Sec 54
Gurgaon, Haryana
Ph no: +91-9643682199
PROFILE
Demonstrated capability in building and nurturing teams, their management and
development translating in achievement of desired business objectives.
Ability to achieve targets and handle multiple functions and activities in high-
pressure environments with tight deadlines.
Highly motivated, positive & goal-oriented, with demonstrated professionalism,
attention to detail as well as the ability to build and lead effective teams and a track
record for client loyalty and employer satisfaction.
Key Strength Areas
PROFESSIONAL EXPERIENCE
Worked as Process Associate in InterGlobe Technologies for 15 months from Dec’13
to Mar’15.
Currently working as Technical Support Associate with Convergys for
AT&T Digital Subscriber Line (Voice) process since April’15
Operations
Customer Service
Quality Standards
Team Management
2. Process Details:-
Managing Web, GDS and OTA’s for all the Accor Hotels Worldwide.
Creation, Modification and Deletion the of the “Prices”, “Planning (Open, Close
and Allotments of the Room and Corporate Rates)” of Accor Hotels in Accor
Application and GDS.
Updating commission and remuneration of the Travel Agencies on Accor
Application
Implementing new hotels in Accor Application and GDS
Adding Pseudo City Code into all 4 GDS for Travel Agencies and performing test
bookings for the same
Internet troubleshooting for US, AT&T DSL(Digital Subscriber Line)
Functional highlights:
Hands on experience in effective management and customer service
operations.
Engaged in handling operations of the department such as handling team
and guiding them.
ADDITIONAL RESPONSIBILITIES as Process Associate
Quality Check
Work distribution
Preparing MIS Reports
TRAININGS ATTENDED
Developing Personal Excellence
Mind Mapping
ACADEMIC QUALIFICATION
Graduate in Bachelor of Technology from Solan University in the year 2014 in
Computer Science (Degree & marksheet awaited).
XIIth Science Stream from Ingraham Institute Senior Secondary English School
(UP) in the year 2010 in CBSE Board.
Xth from Our Lady Of Fatima Higher Sec. School (UP) in 2008 in CBSE Board.
3. PROFESSIONAL DEVELOPMENT
Industrial Trainings:
“Modulation” training of 8 weeks at CMC Limited Noida.
“CCNA” training of 8 weeks from HCL Technologies, New Delhi.
EXTRA CURRICULUM ACTIVITY
Got the “Best Employee of the month” award from Interglobe
Technologies.
Worked as Cultural Head and Additional Joint Secretary in Annual Fest of
College “ATHARAVA 2013-14”
Participated in the University Campus promotion program.
Participated in numerous workshops, seminars and conferences.
ADDITIONAL INFORMATION
Date of Birth: 14th July 1992
Languages Known: English, Hindi and Punjabi
Hobbies: Traveling, Dancing, Singing
I hereby declare that above information furnished by me is correct of the best of my
knowledge & belief.
Place: Gurgaon Anupama Chaudhary
Date :