Arijit CV 2015
- 1. Arijit Chatterjee Contact No.: +91 9332356208 /+91 9475510049 E-Mail: arijitc53@rediffimail.com / arijitc53@yahoo.com/arijit.chatterjee@futuregroup.in/arijit.chatterjee@starcentres.com Seeking assignments as Senior Management Professional – Mall Management & Leasing/ Hotel Operations / Retail Food court Operations / Customer Relationship Management with a growth oriented organisation in Retail / Hospitality Industry. CAREER SNAPSHOT MBA in Marketing and Diploma Holder in Hotel & Catering Management with nearly 17 years of experience in Mall Management & Leasing, F&B, Catering Operations, Client Relationship Management and Sales & Marketing in the Hospitality industry. A proactive planner with managerial abilities in devising effective strategies for augmenting business, identifying and penetrating new market segments, promoting sales for business excellence. Expertise in managing operations with key focus on profitability by ensuring optimal utilization of resources. Adept at planning, supervising and managing the F&B Operations including procurement and maintenance of inventory levels for smooth functioning of operations. Experience in developing and follow up of the service standards and operational policies, with a good track record of planning & implementing effective control measures to reduce running costs of the Unit. Proficiency in devising strategies to streamline operations; organise Event /Festivals; augment visibility & customer preference across the career span. Excellent communication, inter-personal, liaison & problem solving skills; ability to work in multi cultural environment. ORGANISATIONAL SCAN o Since Aug’08 with “Future Group” Mall Division under “Star Shopping Centres Pvt Ltd “ currently working as Centre Manager ( GM ) - for Two Operational Malls in East – Diamond Plaza Mall ( 3 lacks Sq Ft ), Kolkata and Cosmos Mall, ( 2.5 Lacks Sq ft )Siliguri. o Sep’05 – Aug’08 with Ambuja Realty Hospitality, Kolkata as Deputy F&B Manager and reporting to General Manager Operations. o Jul’02 – Aug’05 with Hotel Shreemaya Residency, A B Road ,Indore, M.P. as Manager Operations and reporting to MD o May’01– Apr’02 with Jhirabagh Palace Hotel, Dhar, MP as Manager Operations and reporting to MD o Mar’92- Sep’00 with The Conclave – Business Club, Kolkata as Manager F&B and reporting to F & B Manager KEY RESULT AREAS: for Star Shopping Centres Pvt Ltd (A Subsidiary Company of Future Group) Responsible for Two Operational Mall at East as Centre Manager (Diamond Plaza Mall, Kolkata & Cosmos Mall, Siliguri. Ensuring effective management of all elements of the centre to defined standards in keeping with strategic objectives defined by the Corporate SOP in order to maximise centre returns Analyse Performance and generate specific tactics to improve performance (including building strategy, redevelopment, sales, leasing plan approvals to achieve required returns, etc.) Responsible for property leasing as per Mall zoning for the Mall and as well as for existing Malls in East – India. Finalising commercials of Mall space with various retailers. Preparing and executing LOI & LLA contract with all the retailers Responsible for Accounts receivable on time Keeping track of Rent escalation period and negotiating the same with the retailer Preparing & projecting the budgeted CAM calculation for the Mall
- 2. Responsible for overall cost controlling for the Mall Coordinating with builder for time to time issues related to property management Responsible for smooth operations for Two operational Mall Vendor selection for Mall facility areas such as Security, Housekeeping and technical team and finalizing the commercials aspects with them as per SOP Manpower planning and helping HR department to exhilarate the recruitment process on behalf of East Zone Mall division. Responsible for handling all the HR and administrative issues in respective units and managing the same in given time line. Developing and maintaining a long term professional & beneficial relationship with all existing Retail Groups and tenants to ensure continued and future business from this sector. Responsible for Mall event and promotional activity for increasing the foot fall at the premises. Also keep a close supervision with the MIS for local as well as corporate marketing activity Responsible for all legal formalities (Procuring necessary Licences) related to Local Municipality Corporation and other government authorities for running the malls smoothly. Reporting to Vice-President– Star Shopping Centres Pvt Ltd, Delhi Special Achievement: Successfully planned, leased and launch a 3 lacks sq ft Mall call Diamond Plaza at Nager Bazaar, Kolkata on 12th September 2012. Now taking care of the operations of the same Mall. KEY RESULT AREAS: for Ambuja Realty Hospitality F&B Operations: Developing and implementing procedures, control systems for maintaining hygiene and quality standards and ensuring profitability of operations. Coordinating and participating in activities of cooks and other kitchen personnel engaged in preparing and cooking foods in hotel, restaurant, cafeteria, or other establishment. Handling smooth functioning of restaurant & Banquet operations including goals, budgets, plans, and administrative activities and maintaining reports / records. Hospitality Functions: Handling the procurement (local & overseas vendors) of necessary equipment for the hotel rooms, house keeping, food & beverage and banquet facility and of food items for the F&B department. Managing all aspects of service management involving ambiance management, in-house banqueting, outdoor catering, party service, etc. Designing need-based business plans / strategies for maximizing profitability & revenue generation & realise organizational goals; spearheading turnaround management initiatives. Guest/Client Satisfaction: Ensuring maximum guest satisfaction by closely interacting with guests to understand their requirements & customizing products & services as per the needs. Ensuring high quality services with optimum resource utilization, resulting in customer delight. Closely interacting with in-house and potential guests to understand their requirements and customizing the offerings and services accordingly. Team Management: Hiring, training and supervising the work of food & beverage, kitchen and subordinate staff. Safeguard all food preparation employees by implementing training to increase their knowledge about safety, sanitation, and accident prevention principles. Handling schedules and coordinating the work of chefs, cooks, and other employees to ensure that food preparation is economical and technically correct. SIGNIFICANT HIGHLIGHTS:
- 3. Certified Trainer in Food & Beverage Service under “Indian Society for Training & Development” & “South Asian Tourism Human Resource Development Committee”. ACADEMIC CREDENTIALS Professional: Year Examination Institute 2008 MBA – Marketing & H.R. Sikkim Manipal University ( UGC Granted) 1993 Dipoma in Hotel Management International Institute of Advance Studies, Kolkata 1994 Diploma in Computer Application Danish Institute - Kolkata Educational: Year Examination Board/ University 1991 Bachelor of com Calcutta University 1988 Higher Secondary W.B.C.H.S.E. 1986 Secondary W.B.B.S.E PERSONAL DOSSIER Date of Birth : 30th November 1970 Address : 2/230, Shree Colony, 1st Floor, Flat No-4, Baghajatin, Kolkata-700 092 Mob No: 09332356208/9749442213 Current CTC : 18.08 lack PA + 1.8 lacks for family accommodation REFERENCES 1. Mr. Suman Lahiri - Head Retail Assets – G. Crop. Pvt Ltd – Bangalore – Mob : 09900093218 2. Mr. Shreesh Mishra – Centre Director – F. Market City – Mumbai – Mob : 09619474777