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Arin Adcox

This document is a resume for Arin Kendall Adcox summarizing their experience and qualifications as an IT professional. It outlines their current role as a System Administrator for South Coast Winery Resort & Spa where they support over 25 businesses. Previous experience includes roles as a Senior Network Administrator at Outdoor Channel and Network Technician roles providing IT support. Adcox has expertise in a wide range of technologies including Windows Server, Active Directory, networking, security, virtualization, and more.

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Arin Kendall Adcox 45573 Via Jaca Temecula, CA 92592 909-844-3022 arinadcox@gmail.com Summary Statement IT professional known for strong interpersonal communication skills and for ability to provide excellent customer/employee service in a fast growing environment, with expertise in the administration of Microsoft Windows Servers NT4 – 2008R2 and Active Directory, LAN/WAN/LWAN/RAD architecture, 802.11a,b,g,n, telephony, CRM, network monitoring and control, SonicWall IPSEC, SSL and Open VPN, DNS, TCP/IP, DHCP, SNMP,RADIUS, LDAP, SMTP, MAC Authentication, Blackberry Enterprise Server, VMWare, V-Sphere, VMware Horizon View, Unidesk, StratoDesk, SMS Host, SMS Touch, Micros Opera, Office 365, VingCard, PopCard, Yardi, Security Camera DVR systems, POS, OpenTable, Dynasign, PfSense Routers, Terminal Server, managed switching, network security, procedural documentation, SEC and SOX audit compliancy, network diagram and design, helpdesk functions, and routing protocals. Professional Experience South Coast Winery Resort & Spa 01/2013 - Present Temecula, CA System Administrator South Coast is owned and operated by its parent company Spruce Grove Inc. Which owns over 25 other businesses including apartment complexes, several other resorts, storage facilities, a construction company and property management companies across the nation. I support them all. In the last two years we have planned, designed, and implemented a very robust centralized VM environment creating a single end user platform which greatly reduced the need for IT personnel and which can be scaled for ten years. We have also built two brand new resorts from the ground up and are about to start building a new resort in Florida and in Texas this year as we continue to migrate the rest of the enterprise onto the new VM infrastructure. • Support LANs, WANs, network segments, Internet, and intranet systems. • Maintain system efficiency. • Ensure design of system allows all components to work properly together. • Troubleshoot problems reported by users. • Make recommendations for future upgrades. • Maintain network and system security. • Analyze and isolate issues. • Monitor networks to ensure security and availability to specific users. • Evaluate and modify system's performance. • Identify user needs. • Maintain integrity of the network, server deployment, and security. • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. • Design and deploy networks.
• Perform network address assignment. Arin Kendall Adcox (909-844-3022) Page 2 South Coast Winery Resort & Spa 01/2013 - Present Temecula, CA System Administrator (Continued) • Assign routing protocols and routing table configuration. • Assign configuration of authentication and authorization of directory services. • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. • Maintain network servers such as file servers, VPN gateways, and intrusion detection systems. IT User Support Technician I - (Riverside County Temporary Assignment Program) Provide technical assistance, training and/or support in the use of IT hardware and/or software and other duties as required. • Receive/log/route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and/or report aged calls to ensure timely response. • Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and/or equipment errors and coach users in correcting reported problems. • Inform and train users in equipment/software operation; analyze and make recommendations on response time, training design, user support needs or customer satisfaction. • Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware. • Research, evaluate and test hardware and software products and systems solutions; install, configure and test hardware and/or software, prepare reports or proposals for service. • Carry out security administration by maintaining tables and adding/purging/migrating users. • Coordinate equipment deliveries, software licensing compliance and inventory/asset control. • Consult with users on re-engineering business processes and the use of technology, products and services; develop and conduct training in operation and use of hardware and software. Outdoor Channel, Temecula, CA 03/2005 – 10/2009 Senior Network Administrator Responsible for monitoring and maintaining all network processes and equipment. Manage and maintain network security and monitoring solutions, CRM solutions, business collaboration solutions, business financial and HR solutions such as Microsoft Riverside County Regional Medical Center Moreno Valley, CA 04/2010 – 06/2010
Arin Kendall Adcox (909-844-3022) Page 3 Outdoor Channel, Temecula, CA 03/2005 – 10/2009 Senior Network Administrator (Continued) Exchange 2003 Enterprise Server, Blackberry Enterprise Server, Sophos Antivirus, Solar Winds Orion and Application Performance Monitor, WebSense, Goldmine, ACT, GreatPlains, PayChex, ADP, as well as many other technologies specific to the television and cable industry not listed here. • Recommended and implemented new technologies including Solar Winds Orion Network and Application performance monitors as well as redundant connectivity solutions between sites that fulfilled business needs through increasing reliability and decreasing down time to .01% in the last three years. • Grew fledgling NT4 domain of three servers including Exchange 5.5 and no firewall, into a resilient, powerful, and robust Windows 2003 Enterprise Server domain in native mode with over 30 servers, four branch offices, and 42 remote home users as the company grew three times over in just under a seven year span. • Provided leadership and administration in helpdesk services for prompt end user support to the network and pc technicians and was recognized for excellent communication and follow-through skills. • Developed and updated documentation of procedures and systems as required for SOX and thereby ensuring SEC audit compliancy. • Created and managed all user accounts in Active Directory and set appropriate permissions and security group assignments, as well as distribution group assignments, in an orderly and logical way and as prescribed by procedural documentation. • Provided end-user support in various escalated scenarios with an emphasis on exemplary customer support and communication skills. • Expanded IT infrastructure three fold to accommodate physical growth of company for at least five years. • Implemented Blackberry Enterprise Server with Exchange Server 2003 Enterprise to provide key employees, and sales people with up to date communications advantage. Outdoor Channel, Temecula, CA 01/2003 – 03/2005 Network Technician Responsible for end-user support in all computer related needs. Provided recommendations, Visio diagrams, and plans for growth of the physical network, data, and telephone systems. • Implemented network security, WatchGuard firewall, security door and environmental controls for server rooms creating a safe and secure environment for servers and other racked systems. • Upgraded Windows NT4 domain to Windows 2003 Native mode and upgraded Exchange 5.5 Standard to Exchange 2003 Enterprise Server bringing the
Arin Kendall Adcox (909-844-3022) Page 4 Outdoor Channel, Temecula, CA 01/2003 – 03/2005 Network Technician (Continued) company up to date and providing a much more streamlined operation and eliminating growth hindering limitations of the old technology. • Prepared, planned and implemented new network infrastructure for new building acquisition including all telephone and data drops to ensure logical and straight forward data and phone drop organization of location, labeling and documentation. • Designed and built new data centers, IDF’s and Server room environments that accommodated growth in a logical way. • Implemented first use of any helpdesk solution by the company there by accelerating response time for end-user issues as well as provided the start of a great knowledge base and also tracked all movements of IT personnel. Still used in-house today, the solution has migrated its use to several departments ramping up productivity over the entire enterprise. Crafton Hills College, Yucaipa, CA 06/2000 – 06/2002 PC Technician End-user support, mostly with Microsoft Office or printer problems. Pulled CAT5 cable to network drop locations and IDF’s according to network diagrams created by the Network Administrator. • Completely re-cabled entire campus with CAT5 from the former COAX 10Base-T network infrastructure. • Built Cisco Systems Lab from scratch. Deployed all new Dell PC’s in all computer labs and resource centers over the entire campus requiring careful imaging of all PC before deployment. • Learned the art of designing and building an IDF, server room, or whole network infrastructure from scratch including telephony and its standards. Education AS, Computer Network Systems, ITT Technical Institute, San Bernardino, CA Alpha Beta Kappa Honors Society, (GPA 3.89)

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Arin_Adcox_Resume Current

  • 1. Arin Kendall Adcox 45573 Via Jaca Temecula, CA 92592 909-844-3022 arinadcox@gmail.com Summary Statement IT professional known for strong interpersonal communication skills and for ability to provide excellent customer/employee service in a fast growing environment, with expertise in the administration of Microsoft Windows Servers NT4 – 2008R2 and Active Directory, LAN/WAN/LWAN/RAD architecture, 802.11a,b,g,n, telephony, CRM, network monitoring and control, SonicWall IPSEC, SSL and Open VPN, DNS, TCP/IP, DHCP, SNMP,RADIUS, LDAP, SMTP, MAC Authentication, Blackberry Enterprise Server, VMWare, V-Sphere, VMware Horizon View, Unidesk, StratoDesk, SMS Host, SMS Touch, Micros Opera, Office 365, VingCard, PopCard, Yardi, Security Camera DVR systems, POS, OpenTable, Dynasign, PfSense Routers, Terminal Server, managed switching, network security, procedural documentation, SEC and SOX audit compliancy, network diagram and design, helpdesk functions, and routing protocals. Professional Experience South Coast Winery Resort & Spa 01/2013 - Present Temecula, CA System Administrator South Coast is owned and operated by its parent company Spruce Grove Inc. Which owns over 25 other businesses including apartment complexes, several other resorts, storage facilities, a construction company and property management companies across the nation. I support them all. In the last two years we have planned, designed, and implemented a very robust centralized VM environment creating a single end user platform which greatly reduced the need for IT personnel and which can be scaled for ten years. We have also built two brand new resorts from the ground up and are about to start building a new resort in Florida and in Texas this year as we continue to migrate the rest of the enterprise onto the new VM infrastructure. • Support LANs, WANs, network segments, Internet, and intranet systems. • Maintain system efficiency. • Ensure design of system allows all components to work properly together. • Troubleshoot problems reported by users. • Make recommendations for future upgrades. • Maintain network and system security. • Analyze and isolate issues. • Monitor networks to ensure security and availability to specific users. • Evaluate and modify system's performance. • Identify user needs. • Maintain integrity of the network, server deployment, and security. • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. • Design and deploy networks.
  • 2. • Perform network address assignment. Arin Kendall Adcox (909-844-3022) Page 2 South Coast Winery Resort & Spa 01/2013 - Present Temecula, CA System Administrator (Continued) • Assign routing protocols and routing table configuration. • Assign configuration of authentication and authorization of directory services. • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. • Maintain network servers such as file servers, VPN gateways, and intrusion detection systems. IT User Support Technician I - (Riverside County Temporary Assignment Program) Provide technical assistance, training and/or support in the use of IT hardware and/or software and other duties as required. • Receive/log/route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and/or report aged calls to ensure timely response. • Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and/or equipment errors and coach users in correcting reported problems. • Inform and train users in equipment/software operation; analyze and make recommendations on response time, training design, user support needs or customer satisfaction. • Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware. • Research, evaluate and test hardware and software products and systems solutions; install, configure and test hardware and/or software, prepare reports or proposals for service. • Carry out security administration by maintaining tables and adding/purging/migrating users. • Coordinate equipment deliveries, software licensing compliance and inventory/asset control. • Consult with users on re-engineering business processes and the use of technology, products and services; develop and conduct training in operation and use of hardware and software. Outdoor Channel, Temecula, CA 03/2005 – 10/2009 Senior Network Administrator Responsible for monitoring and maintaining all network processes and equipment. Manage and maintain network security and monitoring solutions, CRM solutions, business collaboration solutions, business financial and HR solutions such as Microsoft Riverside County Regional Medical Center Moreno Valley, CA 04/2010 – 06/2010
  • 3. Arin Kendall Adcox (909-844-3022) Page 3 Outdoor Channel, Temecula, CA 03/2005 – 10/2009 Senior Network Administrator (Continued) Exchange 2003 Enterprise Server, Blackberry Enterprise Server, Sophos Antivirus, Solar Winds Orion and Application Performance Monitor, WebSense, Goldmine, ACT, GreatPlains, PayChex, ADP, as well as many other technologies specific to the television and cable industry not listed here. • Recommended and implemented new technologies including Solar Winds Orion Network and Application performance monitors as well as redundant connectivity solutions between sites that fulfilled business needs through increasing reliability and decreasing down time to .01% in the last three years. • Grew fledgling NT4 domain of three servers including Exchange 5.5 and no firewall, into a resilient, powerful, and robust Windows 2003 Enterprise Server domain in native mode with over 30 servers, four branch offices, and 42 remote home users as the company grew three times over in just under a seven year span. • Provided leadership and administration in helpdesk services for prompt end user support to the network and pc technicians and was recognized for excellent communication and follow-through skills. • Developed and updated documentation of procedures and systems as required for SOX and thereby ensuring SEC audit compliancy. • Created and managed all user accounts in Active Directory and set appropriate permissions and security group assignments, as well as distribution group assignments, in an orderly and logical way and as prescribed by procedural documentation. • Provided end-user support in various escalated scenarios with an emphasis on exemplary customer support and communication skills. • Expanded IT infrastructure three fold to accommodate physical growth of company for at least five years. • Implemented Blackberry Enterprise Server with Exchange Server 2003 Enterprise to provide key employees, and sales people with up to date communications advantage. Outdoor Channel, Temecula, CA 01/2003 – 03/2005 Network Technician Responsible for end-user support in all computer related needs. Provided recommendations, Visio diagrams, and plans for growth of the physical network, data, and telephone systems. • Implemented network security, WatchGuard firewall, security door and environmental controls for server rooms creating a safe and secure environment for servers and other racked systems. • Upgraded Windows NT4 domain to Windows 2003 Native mode and upgraded Exchange 5.5 Standard to Exchange 2003 Enterprise Server bringing the
  • 4. Arin Kendall Adcox (909-844-3022) Page 4 Outdoor Channel, Temecula, CA 01/2003 – 03/2005 Network Technician (Continued) company up to date and providing a much more streamlined operation and eliminating growth hindering limitations of the old technology. • Prepared, planned and implemented new network infrastructure for new building acquisition including all telephone and data drops to ensure logical and straight forward data and phone drop organization of location, labeling and documentation. • Designed and built new data centers, IDF’s and Server room environments that accommodated growth in a logical way. • Implemented first use of any helpdesk solution by the company there by accelerating response time for end-user issues as well as provided the start of a great knowledge base and also tracked all movements of IT personnel. Still used in-house today, the solution has migrated its use to several departments ramping up productivity over the entire enterprise. Crafton Hills College, Yucaipa, CA 06/2000 – 06/2002 PC Technician End-user support, mostly with Microsoft Office or printer problems. Pulled CAT5 cable to network drop locations and IDF’s according to network diagrams created by the Network Administrator. • Completely re-cabled entire campus with CAT5 from the former COAX 10Base-T network infrastructure. • Built Cisco Systems Lab from scratch. Deployed all new Dell PC’s in all computer labs and resource centers over the entire campus requiring careful imaging of all PC before deployment. • Learned the art of designing and building an IDF, server room, or whole network infrastructure from scratch including telephony and its standards. Education AS, Computer Network Systems, ITT Technical Institute, San Bernardino, CA Alpha Beta Kappa Honors Society, (GPA 3.89)