Arun Dogra CV
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Arun Kumar Dogra has over 3 years of experience in accounts payable and customer service roles. He is skilled in accounts payable processes like managing vendor relations and timely invoice processing. He has experience processing up to 5000 invoices per month. Dogra also has experience in customer service roles at Vodafone, where he was recognized as the best trainer. He seeks to contribute to the growth of a globally-focused organization through hard work and loyalty.
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Arun Dogra CV
- 1. Arun Kumar Dogra ENTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED ACCOUNTS PAYABLE SPECIALIST known for accuracy and attention to detail. Accounts Payable career spans 2 years of experience in manufacturing industry and has included accountability for the processing of up to 5000 invoices per month. Proficiencies in generally accepted accounting practices as well as MS Office Suite, Kofax and SAP. Objective: To commence my career in an organization having global presence and to give the best I can for the development of the organization. To work hard to achieve the goals and objective of the organization with full loyalty. WORK EXPERIENCE: Current Employer : Hewlett Packard Enterprise Services Role : Accounts Payable (Financial Associate) Client : Procter & Gamble Duration : Apr’2014- till now Client : Procter & Gamble, Gillette India Ltd. For both employers, handled daily A/P processes, managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. Addressed escalated issues from employees and vendors regarding accounts payable. Ensured accurate and compliant A/P files and records in accordance with company policies and government regulations. Responsibilities: • Managed the accurate and timely processing of up to 5,000 invoices per month for large, multi-site organizations (Procter & Gamble and Gillette, Sarvotham Remedies, Teva Pharma Ahmedabad). • Facilitated "no-fault" internal and external audits as a result of sound recordkeeping and thorough documentation. • Managed the accurate and timely processing of up to 50 DPRF per month for large, multi-site organizations (Procter & Gamble and Gillette India Ltd, Sarvotham Remedies). • Composed effective accounting reports summarizing A/P data for supply chain, HR and other departments. • Consistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions, proportions and percentages. • Rebuilt trust with vendors/suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received. TECHNOLOGY SUMMARY: • MS Office(Word, Excel, PowerPoint) • SAP • Kofax • Windows (all) Previous Employer : Serco Global Service PVT LTD Total Experience : 3 Years & 5 Months Role : Trainer Client : Vodafone- Region Delhi (Postpaid & Corporate Customer) Duration : Apr’ 2013 – Apr’2014. Work Location : Mohali (Punjab) REWARDS AND RECOGNITION: • Was awarded as Best Trainer R&R for the month of Aug 2013. • Was awarded as Best Trainer R&R for the month of Nov 2013. Responsibilities: • Ensuring effective training’s to induction batched & conducting certifications. • Productivity audits for callcenter agents in every Department. Compilation of the reports and analyzing process gaps and training needs based upon the same. • Regular feedback to all teams based on their Audit Scores, Quiz marks. • Actively suggest and implement ways & processes to improve the quality and productivity • Conducting Refresher based on training needs of the agents. • Conducting Weekly Quiz related to the product, System and Quality.
- 2. • Identifying & reporting training needs of team members. • Working on 0-30 Days vintage Project to improve overall process improvement across organization ensuring improved service performance. Role : Trainer Client : Vodafone (Maharashtra & Goa) Duration : Dec’ 2012 – Apr’2013. Work Location : Mohali (Punjab) Responsibilities: • Ensuring effective training’s to induction batched & conducting certifications. • Productivity audits for callcenter agents in every Department. Compilation of the reports and analyzing process gaps and training needs based upon the same. • Regular feedback to all teams based on their Audit Scores, Quiz marks. • Actively suggest and implement ways & processes to improve the quality and productivity • Conducting Refresher based on training needs of the agents. • Conducting Weekly Quiz related to the product, System and Quality. • Identifying & reporting training needs of team members. • Working on 0-30 Days vintage Project to improve overall process improvement across organization ensuring improved service performance. Role : Team Leader of Command Center Team Client : Vodafone (Maharashtra & Goa Process) Duration : May 2012– Dec’2012 Work Location : Mohali Punjab Responsibilities: • Ensuring effective training’s to induction batched & conducting certifications. • Regular feedback to all teams based on their Audit Scores, Quiz marks. • Giving daily briefing. • Conducting Refresher based on training needs of the agents. • Working on 0-30 Days vintage Project to improve overall process improvement across organization ensuring improved service performance. Role : Customer Care Executive Client : Vodafone (Maharashtra & Goa Process) Duration : July’2011 – May’2012 Work Location : Mohali Punjab REWARDS AND RECOGNITION: • Was awarded star performer in Feb 2012. EDUCATION • 10+2 from HP Board of school education.(Commerce) • B.Com for Himachal Pradesh University. • MBA in Finance & Marketing from lovely professional university. Computer Skills • MS-Word, MS-Excel, MS-Power Point. • Web Browsing, E-mails. Place of Interest • Cooking • Playing Games on Mobile and PC Personal Information Father’s Name : SH. Tulsi Ram Dogra Mother’s Name : Smt. Geeta Dogra Date of Birth : 07-Jun-1989 Contact Address : Morning View house lower Chakkar Shimla-5 Mobile no :+91-7837048429 Email Id- : dogra.arun777@gmail.com Date : (Arun Dogra)