Assertiveness

Definition
An honest, direct, and appropriate
expression of one's feelings,
thoughts, and beliefs.
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Benefits of Assertiveness (1 of 2)
 Assertive people:
– Are in control of their actions.
– Choose their battles.
– Use power properly, without
over-stepping.
– Are more likely to find win-win
situations.
– Are empowered and self-
confident.
– Solve problems more effectively.

Assertive Rights (1 of 2)
 You have the right to be assertive.
 You have the right to request that
others change their behavior if
they are infringing on your rights.
 You have the right to use your own
time to answer questions.

Don’t Go Down the Passive
or Aggressive Road
» Use good communication to transmit
your requests and feelings.

Assertiveness Is
 Respect for yourself and others.
 Honestly expressing your thoughts,
feelings, and beliefs.
 Effectively influencing, listening,
and negotiating with others.

A Passive Person
Passive people usually
 Speak softly and hesitantly.
 Use fillers like “uh” and “um.”
 Avoid eye contact.
 Allow other people in their personal
space.

Six Personality Types (1 of 7)
1. Hamsters
2. Invisible Beings
3. Pit Bulls
4. Dreamers
5. Whiners
6. Mutes

Dealing with Conflicts (1 of 2)
 Deal with the situation
immediately.
 Listen carefully.
 Sort out the facts from the
emotional content.
 Avoid being defensive.

First Impressions
 Slouching, avoiding eye contact,
and other self-effacing mannerisms
can show a lack of self-confidence.
 This kind of self-presentation can
perpetuate a cycle of non-assertive
behavior.

Download “Assertiveness”
PowerPoint presentation
at ReadySetPresent.com
Slides include: 4 communication styles, the assertiveness
spectrum, 10 benefits for assertive people, 3 steps for
assertiveness, 3 slides helping you recognize, test and
evaluate your own assertiveness, “I” statements, 9
assertiveness rights, 7 points on testing for aggressiveness, 7
points on testing unassertiveness, 5 case studies on
assertiveness, identification of the 6 personality types, slides
on assertive do's and don'ts, 11 assertive communication
techniques, points on the significance of body language and
eye contact, relaxation techniques, 4 tips for coping with
conflict, 9 points on defining communication forms, 6 tips on
controlling emotions, 4 slides on cultural variations in
assertiveness, 8 tips on assertiveness, 16 steps for assertive
action, 9 types of assertive responses, points on overcoming
fear, 4 steps to saying no, 20+ slides with tips on becoming
more assertive, how to's and much more.
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