AUG NYC June 12 - Event Presentations

CORPORATE
OVERVIEW
A BUSINESS / MARKETING PRESENTATION
An Intro to Column DevOps
Presented by:
Everything you need for continuous delivery
“Atlassian Test Case Management Options
and Integrations”
Software Automation with Quality Delivery
Presented by:
Blaine Pryce - VP DevOps
Bob Ho - APM Consultant
June 12, 2018

Column Technologies at a Glance
2
Founded in 1998
Offices across the United States, Canada, India,
and the United Kingdom
88+ Million Revenue
Over 3,000 Projects Implementations Service Management (BMC, ServiceNow)
InfoSec, DevOps
Built on Services
Process, Architecture, Implementation,
Support, Managed Services
440+ Employees
Over 300+ Technical Consultants and Engineers
Practices
Long Term Customer Partnership
Service Expertise with Leading Market
Solutions

About Column DevOps
Accelerating DevOps Adoption
Through Automation
3

Software Automation with Quality Delivery 4
DevOps Technology Overview
▪ Fast growing, market
leaders
▪ Built from the ground
up for today’s complex
application
environments
▪ Less instrumentation
▪ Faster ROI
Test
Develop
Plan
Operate
Deploy

DevOps Framework and Principals
Flow of Data
Continual Learning and Experimentation
Feedback
Plan
Develop
TestDeploy
Operate DevOps
Framework
Continuous Improvement

IDC : DevOps and the Cost of Downtime
6
✓IT organizations that have tried to custom adjust
current tools to meet DevOps practices have a failure
rate of 80%, thus making tool replacement and/or
addition a critical requirement
✓There are many areas where tool replacement is likely
to occur including application management, testing,
QA and operations….

DevOps Challenge: Technical Debt
7
Cost of additional rework caused by choosing an easy solution
instead of using a better approach that requires re-tooling.

Why?
“Old methods and processes don’t work”
80%
OF ALL COMPANIES expected to
adopt DevOps within the next
2 years
8
*ServiceNow

Why?
“It’s not our fathers software architecture”
It’s no longer this simple…
It’s this complex...
9
Mobile
Big data
SOA
NOSQL
Cloud
Agile
Web

DevOps Re-tooling
“New processes, outdated tools, manual and point solutions create Software Delivery Bottlenecks”

IDC: DevOps and the Cost of Downtime
11
Category % of Respondents AppDynamics Applicability
Application management 25 YES
Testing / QA 21.4 YES
Operations 21.4 YES
Development 14.3 YES
Integration 14.3 YES
IT analytics 3.6 YES
In which discipline are you likely to purchase new tools to accelerate DevOps?

DevOps Testing
Atlassian Test Case Management Options
12

Testing Charters Yesterday VS Today
Agile
▪ “Shift Left” - Test Early and Often”
▪ Prevent Bugs
▪ Building the Best Application
▪ Team Responsibility for Quality
Waterfall
▪ Test at the End of Development
▪ Find Bugs
▪ Breaking the Application
▪ Tester’s Responsibility
“Testing can no longer be cut from a
project”

Integration with
other agile tools
▪ Bitbucket
▪ Bamboo
▪ Automated testing tools
14
DevOps TCM Tool Requirements
Agile workflows
▪ Kanban, Scrum
▪ TDD/BDD/ATDD
▪ Exploratory Testing
▪ Test plan review - post sprint
Easy to Use
▪ Intuitive UI
▪ Customizable
Multi platform and browsers
▪ Microsoft
▪ Lynx
▪ Chrome
▪ Firefox
▪ Safari
▪ Mobile
“The testing game has changed”

JIRA Add-ons / Plugins
▪ Zephyr
▪ Adaptavist
▪ Xray
15
Atlassian Test Case Mgt. Options
Legacy
▪ Borland
▪ IBM
▪ HP
External Solutions
▪ QASymphony
▪ Zephyr Enterprise
▪ TestRail
“What’s the right TCM tool for today and
tomorrow???”

Financial
16
Legacy Tool Advantages
Suite Based
▪ No Cap x
▪ Leverage the infrastructure
Ready to Go
“Legacy tools can provide a quick
testing solution with low initial cost”
▪ Time to market
▪ Experience
▪ No learning curve
▪ Func and Performance Tools
▪ ALM/Waterfall

Lack of integration with
other agile tools
▪ Integration support required
▪ JIRA, automation tools
▪ Manual steps
17
Legacy Tool Challenges
Hard to Use
▪ Training time
▪ Tool Bloat
Doesn’t fit agile workflows
▪ Not sprint friendly
▪ Automation gaps
Not cross platform/browser
▪ Limited scope
▪ IE only
“Legacy testing software are not built
for the Agile world”

Integration Capabilities
▪ REST API
18
Add-ons / Plugins Advantages
Extend JIRA functions
▪ Test Issue type
▪ Link defects
▪ Link stories, tasks, requirements
▪ Plan test execution cycles
Fast Deployments
▪ Simple purchasing
▪ Hours to days
“Testing add-ons are available via
Marketplace”
Look and Feel
▪ JIRA, JIRA, JIRA
▪ Easy Adoption
▪ Dashboard ready

Minimal OTB Integration
▪ Integration support
19
Add-ons / Plugins Challenges
Not Enterprise Ready
▪ Limited Reporting
▪ Test case versioning
▪ Non- Reusable test suites/plans
▪ Unknown change history
Designed for
▪ Smaller teams
▪ Less mature teams
Scalability
▪ Recreating tests
▪ Multiple testing approaches
▪ Licensing
“Add-ons /plugins are not designed for
enterprise class operations”

OTB Integration with
other agile tools
▪ Automation
▪ CI
20
External Solutions Advantages
Supports full Agile/DevOps
▪ Designed for continuous
▪ Exploratory
▪ TDD/BDD/ATDD
Leverage JIRA
▪ Bi-directional
▪ Dedicated Testing Tool
Enterprise Testing Features
▪ Test case reuse
▪ Test Plan Mgt
▪ Enterprise Reporting
“DevOps teams struggle without the
appropriate level of TCM automation”

Integration to agile tools
▪ Integration support
▪ 3rd party
▪ Open source
21
External Solutions Challenges
Investment
▪ $$$
▪ Longer Implementation
Leverage JIRA
▪ DB Sync VS real-time
Application Mappings
▪ Artifacts and permissions
“External testing tools are not typically
deployed in year 1 of DevOps/Agile
transformation”

Where to Start?
Evaluate current state vs future state
▪ How soon?
▪ Maturity?
▪ How much tools/functions can I bring on today?
▪ Impact?
▪ Will my requirements change in 6 months?

DevOps Technology Use Case
Atlassian Test Case Management Integrations
Bob Ho - APM Consultant
23

Commit is pushed to Bitbucket –
This triggers the CI / CD pipeline
Delphix provisions a prod-like data
for testing
Automated testing from Cucumber
Monitoring from AppDynamics
Test results, and a Delphix
Bookmark, are reported to qTest
qTest opens a defect in Jira
The Jira bug then allows a branch
to be opened in Bitbucket or Github
Commit is Pushed
1
2
3
4
5
6
7
Provision Test Data
Test Results
Automated
Testing/Monitoring
Bookmark
Remediate
Bug Tracking
1
2
3
4
5
6
7
Atlassian TCM Integrations

DevOps Technology Use Case
Visibility of Code Releases
25

Improve code release visibility
Performance Before
Performance Today
Who struggles with understanding how
releases impact performance?
My insurance customer lacked visibility into
impacts from code releases

Identifying code release timeframes
• Add custom events to the CI/CD
pipeline
▪ REST call from IBM UrbanCode to
AppD
• Events are actionable within
AppDynamics
• Alert user when deployment
occur

Identify performance issues vs. deployments
By now correlate events to
transaction score
Easily identify if performance is
related to application
deployment
Broader audience using AppD
for release validation
28

Summary
29
✓ Technical Debt exists in every DevOps Organization
✓ Technology Review and Roadmap Exercise
✓ Crawl-Walk-Run Journey

Further Reading
30
✓ IDC Report: https://www.appdynamics.com/press-release/idc-releases-first-ever-
devops-and-application-performance-survey/
✓ Docker/Jenkins Continuous Delivery https://www.cloudbees.com/press/cloudbees-
reports-on-state-of-docker-jenkins-and-continuous-delivery

JIRAforbusinessThe Swiss Army Knife
E T H A N F O U L K E S • V P O F D E L I V E R Y • C P R I M E
B A T M A N • C R I M E F I G H T E R • G O T H A M

Agenda
cPrime Toolbox
JIRA – From front to back
Problems

Problems
Toolbox

I built a person….
AWESOME!!!

AUG NYC June 12 - Event Presentations

Only visible when resolved and reopen date is set.
Clones and copies certain fields
Clears reopen date field
Sends e-mail on reopen date

cPrime Toolbox
Problems
Automating freight rate collection

Support Services Logistics
Vendor 1
Vendor 2
Vendor 3
Vendor 4
Vendor 5
Vendor 6
Vendor 7
Logistics Responsibilities
• Follow-up
• Data entry
• Aggregate/Analyze
Freight Requests

• SQL Queries
• API Calls
• Due date forces workflow transition
• Required fields based on selections
• Dynamic fields
External Source

• Summary Renamer
• Intelligent Routing

SQL injected with field values
47 Vendors down to 18
Future: Intelligent sorting based on results (Knowledge Transfer)
Each checkbox creates a sub-task
47

• Creates sub-tasks for each checkbox
• Copies all relevant info
• Sets # of vendor field / Portal updates
• API push to portal
• Sends custom e-mail

3 Phase Project
Phase 1: Collect e-mails / Automate reminders
Phase 2: Portal for data entry
Phase 3: (Future) Automated vendor selection

• Triggers transition in JIRA
• Adds comments to JIRA
Request Info

Fast forward 1-2 weeks
Request Info
3 Lanes, 14 Rates
Transitions Workflow
Tacit to Codified

$850 Initial
$425 Recurring
• Power Scripts
• KCF Pro
$7,050 Initial
$3,525 Recurring
• CCC Last Comment
• Dynamic Forms
• nFeed
• Create on Transition
• Update on Transition
• Email This Issue
• Workflow Toolbox
• Misc Workflow Extensions
• Automation

Ethan Foulkes • VP of Delivery • cPrime
Thank you!

Power Scripts vs. Others
SIL Script
Groovy Script
ABSTRACTION LAYER
Others Power Scripts
Jira
Jira
Dependencies
Classes
Packages
Tech Debt
Dependencies
Classes
Packages

AUG NYC June 12 - Event Presentations

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