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#AugmentedPlanning
by @mirandaluis 6/14/2013
I’m a thief
disclaimer:
among others like Martin Weigel, Adrian Ho, Mark Pollard, Paul Isakson,….….
mission

WTF
is account planning
about nowadays?
In baiting a trap with cheese,"
always leave room for the mouse”"

Jon Steel / Truth, Lies and Advertising
Jon
Steel
---
Truth,
lies
&
adver5sing
from information to inspiration
to help making better ads
classic account planning
information
 insight
 evaluation
inspiration
ref: Mark Pollard
Effective inspiration
My journey
INSIGHT
SWEET SPOT


2002
 2004
 2006
ref: J.Walter Thompson Madrid 2002
DIFFERENTIAL
BRAND/PRODUCT OFFER
CONSUMER INSIGHT
SWEET SPOT
CLIENT
Insight
CONSUMER
Insight
COMPETITION
Insight
ref: FCB/TAPSA Madrid 2004
Augmented Planning - Valencia 6.14.13
CONTAGIOUS IDEAS
CONVERSATION
CO-CREATION
SEEDING

2008
PUBLICIS
SINGAPORE
ref: Publicis Singapore 2008
LISTENING/MONITORING
ENGAGEMENT
INFLUENCE
REALTIME

2009
Augmented Planning - Valencia 6.14.13
CATEGORY
 CONSUMER 

BRAND / PRODUCT
 CULTURE
Human needs
Business offer
 SWEET SPOT
TECHNOLOGY
MEDIA

#COMPLEXITY IS IN THE AIR
ref: A try to define a today’s conceptualization framework
SIZING THE OPPORTUNITY
HISPANIC INSIGHT
BICULTURAL
TOTAL MARKET



2012
but Planning is driven by Culture & People

so no matter if you are in a
Hispanic, Digital or whatever type of agency,

Planning is Planning*
(*or an evolved version)
Although there are some tensions …
#tension1
conceptual
big idea
thinker
idea oriented
vs
tactical
little ideas
doer
media oriented
#tension2
ref: Planningness 2012
#tension3
Trying to figure out
what people think
Listening what they say 
and observe what they do
(almost in real time)
Playing with a significant change in the research paradigm
is back
#tension4
#tension3
#tension3
 looks like a big leap
phygital strategic mindset
“this is not about digital planning,
but planning for a digital world”
Henry Jenkins “Convergence Culture”
Augmented Planning - Valencia 6.14.13
#tension3
#tension3
are we still in the advertising business ?
ref: Big Spaceship
from information to inspiration
to help making better ads
ideas and solutions
it’s also about 
creative marketing

The essence is the same, but nowadays planning
is much more than just communications
Advertising limits the power of strategy”"

Adrian Ho, Zeus Jones
Jon
Steel
---
Truth,
lies
&
adver5sing
CREATIVE MARKETING
account planning
becomes more than just communications…
MODERN"
BRANDING
MODERN 
BUSINESS STRATEGIES
Modern Branding
A (modern) brand is simply the sum of
great ideas used to build that brand ”"

John Grant
Jon
Steel
---
Truth,
lies
&
adver5sing
Attention not only had to be earned
also rewarded…
…Making people’s lives better
a.k.a “create value for them”
BranDOing"
Do > Say"
"
"
Augmented Planning - Valencia 6.14.13
ref: John Willshire
IMPROVING HOW TO
MAKE PEOPLE WANT THINGS "

SOME CURRENT RELEVANT PILLARS TO
DIVE IN
POINT OF VIEW
COMMITMENT
DEMONSTRATE
PURPOSE
AS STRATEGY
PURPOSE AS STRATEGY
ref: David Aaker http://www.prophet.com/blog/aakeronbrands/139-higher-purpose-branding
THE GOAL IS NOT IDENTIFY PEOPLE WHO NEEDS YOUR PRODUCT
BUT PEOPLE WHO BELIEVE WHAT YOU BELIEVE
MAKE PEOPLE WANT THINGS "

SOME CURRENT RELEVANT PILLARS TO
DIVE IN
 GENEROSITY
OVERCOME EXPECTATIONS
SURPRISE
EMOTIONAL REWARD

PURPOSE
AS STRATEGY
POINT OF VIEW
COMMITMENT
DEMONSTRATE
GOODNESS
AS STRATEGY
Augmented Planning - Valencia 6.14.13
“Goodness” not necessarily means for a social cause
but (the democratization of) doing nice things
EXAMPLES 
GOODNESS AS STRATEGY?
 TACTIC 
(a.k.a Happy Tactics)
in fact
this is not only about doing nice things
but
telling stories about doing nice things
ref: Andy Whitlock
MAKE PEOPLE WANT THINGS "

SOME CURRENT RELEVANT PILLARS TO
DIVE IN
 GENEROSITY
 ADAPTATIVE
AGILE
REAL TIME
SMALL BETS
SCALE FAST
GOODNESS
AS STRATEGY
PURPOSE
AS STRATEGY
PRODUCTION
AS STRATEGY
OVERCOME EXPECTATIONS
SURPRISE
EMOTIONAL REWARD

POINT OF VIEW
COMMITMENT
DEMONSTRATE
EXAMPLE
PRODUCTION AS STRATEGY
ref: Zeus Jones and Edelman Digital
EXAMPLE
PRODUCTION AS TACTIC
( product development / service design )
ref: “Bedknobs_and_Broomsticks” http://en.wikipedia.org/wiki/Bedknobs_and_Broomsticks
A world of Magic

Magic in the World
ref: “Bedknobs_and_Broomsticks” http://en.wikipedia.org/wiki/Bedknobs_and_Broomsticks
Tales

Spells
ref: “Bedknobs_and_Broomsticks” http://en.wikipedia.org/wiki/Bedknobs_and_Broomsticks
Storytelling

Software
ref: “Bedknobs_and_Broomsticks” http://en.wikipedia.org/wiki/Bedknobs_and_Broomsticks
living / crossing / jumping out screens
experiences & interactions
Magic in the world
Augmented Planning - Valencia 6.14.13
A PHYGITAL SOLUTION IS MORE LIKELY TO
BE SIMULTANEOUSLY…"
"
A BUSINESS SOLUTION"
+"
AN USER SOLUTION
#anewromance
#anewromance
atoms 
 
 
 
 data
metaproduct
Ref: Meta Products: Meaningful design for our connected world
connected systems
#InternetofTHINGS
ref: Russell Davies – Berg – Good Night Lamp
#InternetofMIDDLECLASSThings
#InternetofMYThings
WEARABLE, BUT PART OF A BIGGER BUSINESS STRATEGY
Interesting concept:
BRAND AS WEAREABLE
NOT JUST ABOUT CONSTANTLY WEARING IT 
BUT EARNING A CONSTANT PLACE IN YOUR LIFE
#NextStepsBrandUtility
#servicedesign
#coUtility democratization
coUtility is not a new concept
but we will see it more often
(the rise of open APIs not only from native digital brands & big brands)
#coUtility
+
#coUtility
#automation as new brand landscape
IFTTT.COM
#automation
#automation
Modern Business Strategy
MODERN BUSINESS STRATEGY
SOCIAL 
BUSINESS DESIGN
ADAPTATIVE
BUSINESS MODEL
ECOSYSTEMS 
OF VALUE
#SocialBusinessDesign
Ref: Dachis Group
#BusinessModels
#BusinessModels
Your business model is not STATIC anymore
It will have to evolve FASTER
reinventing
#BusinessModels
amplifiying
#BusinessModels
disrupting
#BusinessModels
90
ref: Gareth Kay
#EcosystemsOfValue
observations
MORE PLANNERS INSPIRING ALSO "
CREATIVE (BUSINESS & PRODUCT) SOLUTIONS
MORE BRANDS EMBRACING BEHAVIORS & PRINCIPLES OF 
…START UPS, API’S , WEAREABLES
2	
  
1	
  
adaptative planning

ref: Gareth Kay
THE PRESENT OF PLANNING
THE PAST OF PLANNING
Share of Voice
 Share of Culture
the future of planning?
keep planning the future
Forward thinking mother fuckers
That’s because today I love this job description for a planner: 
best job description for a planner
ref: Richard Huntington
The HOW
thanks
@mirandaluis

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Augmented Planning - Valencia 6.14.13