Accenture recognized the need to transform its procurement operations to focus on driving real value. It renamed the procurement organization to "Procurement Plus" and set about reimagining the function. Accenture introduced intelligent automation technologies like RPA, NLP and virtual agents to over 30% of its processes, reducing costs by 25% over three years while increasing capacity by 10% annually. To scale benefits enterprise-wide, Accenture adopted an integrated approach, eliminating silos, increasing automation visibility and enabling performance management. This included transitioning automations to a centralized global IT team for ongoing maintenance and development. Key benefits included reduced hardware/license costs and increased security, speed and scalability.