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bryan-j.-reinbolt-resume_STE

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Bryan Reinbolt is a technical business analyst and project manager with over 15 years of experience in IT project management, business analysis, quality assurance, and software testing. He has a proven track record of successfully managing projects and teams for Fortune 500 companies. He is skilled in areas such as project management, software testing, quality assurance analysis, operational oversight, and business analytics.

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BRYAN J. REINBOLT TECHNICAL BUSINESS ANALYST qwintroys@gmail.com 206-353-1697  Seattle, WA 98102 Results oriented, highly driven IT Project ManagerBusiness Analyst with a proven record of accomplishment of driving company success delivering unmatched professional services. Possess a comprehensive skill set, combine extensive industry experience, cultivated technical expertise, high caliber project management, sophisticated coaching, and precision analysis to consistently streamline operational performance and achieve project success. Recognized leader, demonstrated achievements across disciplines ranging from Software Testing to QA Automation. Highly committed professional, thrive in fast paced competitive environments driving cross functional teams. Areas of Expertise include:  Project Management  Software Testing  Quality Assurance Analysis  Operational Oversight  Streamlining Functionality  Business Analytics  System Integrity  Staff Training & Leadership  Issue Resolution EXPERIENCE & NOTABLE CONTRIBUTIONS VMC CONSULTING MANAGEMENT SERVICE  Redmond, WA  October 2007-June 2016 EMBEDDED TECHNOLOGY SOLUTIONS – PROJECT MANAGER (JANUARY 2016-JUNE 2016)  Spearhead operational success strategically directing 7 remote projects for top fortune 500 companies consistently meeting deliverables and implementing process improvements. Working with multiple external partners to analyze metrics, and SLA provided result driven analytics using Power Pivot and Power Query.  Intelligently locate and lead multiple off-site teams maximizing client satisfaction ensuring quality products.  Enhance operations executing precision forecasting, reporting, pricing models, Monthly/Quarterly Business Reviews, and testing metrics enhancing internal and external processes.  Business Analyst working with Teams to identify issues escalating pipeline deliverables.  Achievement: Managed and staffed four teams of 18 resources for Oculus in Menlo Park, CA. successfully delivered testing for the Oculus Rift, Oculus Mobile, Oculus PlayTest and Oculus PC Compatibility Testing.  Achievement: Managed two Manages Service Projects for Xbox Developer Support Services and Microsoft Store Certification team.  Achievement: Managed a team of 8 Software Test Engineer for Inhanced Digital testing digital interactive museums. SOFTWARE QA SERVICES – OPERATIONS MANAGER (MARCH 2015-JANUARY 2016)  Drove organizational goals as Operations Manager of Software Automation solutions for top gaming companies overseeing desktop, mobile, and game applications and internal/external development tools.  Delivered innovative solutions reducing manual executions and increasing stable execution of code release using blackbox, whitebox, and graybox testing for GBTN internal application.  Established and cultivated a high impact Software Development Engineering Test team developing a unified framework for deployment to provide SaaS and TaaS utilizing, BBD, KDT, Agile, and ATDD methodologies to top fortune 500 companies.  Authored RFP for Software Automation solutions for Microsoft, Sony, Disney, Beachbody, Oculus, Bioware and Riot Games.  Achievement: Managed Software Automation team of 8 SDET developing software automation scripts for League of Legends. Business Analytics, Relationship Database design, Dynamics CRM, Power Point, Power Pivot, Power Query, Azure Deployment, Data Entry, HD Audio data analysis, Technical Support, Wireless Data Support, Creative Suite CS, Product Studio,WTT, HCK, DevFundAutomated Software Installer, Microsoft Customer Service Assistance Portal, Remedy, Coffee Cup HTML editor, Soundforge, Sonar, FLStudio, Audacity, Steinberg WaveLab and Macromedia Studio MX Troubleshooting networking issues, Windows Server 2003, Windows Server 2008, Kernel and User Mode Debuggers, Audio and Video Technical Support, Audio Production, Audio Precision Analyzer, QUALCOMM, HDMI Analyzer, developing test cases, writing bugs for test application, test tools, USBAudio.sys, HDAudio.sys, Portcls.sys and batch scripts HTML5, ASP, CSS, SMIL 2.1, JavaScript, CMD, Powershell, Python BDD, DevOps, SaaS, TaaS, Keyword Driven Test, Acceptance Test Driven Development, Agile, Scrum and Kanban, Selenium, Appium, Robot framework, Jenkins, Team Foundation Server, Test Rails, Jira, Zephyr
BRYAN J. REINBOLT Page Two  Achievement: Managed Wizards of the Coast 6 SDET delivering Magic the Gather and Magic Duels gaming application MICROSOFT WINDOWS EXPERIENCE MICROSOFT OSG TEST EXECUTION SERVICES – TECHNICAL LEAD/PROJECT MANAGER (OCTOBER 2014-MARCH 2015)  Achieved company mission through strategic management of 35 employees for Microsoft Windows OSG Test Execution for the RI-TP, BVT, CTP, MTP, and CXE desktop builds.  Maximized productivity and results through sophisticated coaching comprehensively overseeing project developments, onboarding, automation, and triage. MICROSOFT WINDOWS EXPERIENCE IDP/ACE SYSTEMS & CUET PROJECTS – SOFTWARE TEST ENGINEER LEVEL 3 (OCTOBER 2013-OCTOBER 2014)  Streamlined functionality as Lead Software Test Engineer specializing in hardware, software, driver, and API validation with AutomatedManual testing.  Ensured deployment and image capture of OEM images from OOBE, and fully patched for deployment.  Instrumentally achieved proof of concept to automate deployment of .wim and .gho with the WTTASI test harness and infrastructure deployment.  Enhanced efficiency significantly reducing user interaction prior and post upgrade ensuring the machine was current (managed and performed deployment weekly testing cycle for 220 OEM consumer machines).  Working with external OEMIHV testing on system engineering samples and testing the Windows 10 upgrade experience.  Deploying and running Hardware Certification Kit (HCK) and Device Fundamentals (DevFund) on developer platform Windows RTPro devices.  Deploying HCK Controllers and running Hardware Certification Kit (HCK) and Device Fundamentals (DevFund) test collateral on fully patch OEM down-level OS and after the upgrade to Windows 10.  Achievement: Delivered proof of concept to deploy fully patch OOBE OEM .WIM to test the Windows 10 Upgrade Experience. Cutting deployment time by 70% and increasing the volume of available test machines by 50%.  Achievement: Meet deliverables on software automation testing of IHV engineering samples for Haswell, Baytrail and Windows Pro and RT devices. MICROSOFT WINDOWS EXPERIENCE AUDIO DEVICE COMPATIBILITY TEST TEAM – TECHNICAL LEAD/SOFTWARE TEST ENGINEER (OCTOBER 2007-OCTOBER 2013)  Software Test Engineer thoroughly well versed in all aspects of testing, proficiently oversaw: Manual audio pipeline testing HD Audio, HDMI and AC97 legacy compatibility, Pro Audio Devices with Windows 7, Windows SE, and Window 8 operating system, identifying regression information. Analyzed HD Audio hardware pin configurations determining compliance with Universal Audio Architecture adjusting to pin configuration exposing new endpoints.  Working with external OEM Partners to identify and work on driver regression fix on the audio pipeline.  Enhanced operational performance effectively developing lab procedure to track inventory, structuring audio lab test procedures, running automated/manual tests coordinating with team to meet all deadlines handling multiple requests and ad-hoc testing.  Maximized productivity through high caliber training, developing new documentation, and maintaining accurate up to date info slashing training time for new vendors.  Developed accurate install scripts for third-party programs and automated common tasks to execute for manual testing on new builds.  Ensured peak functionality troubleshooting hardware, software, network issues, and executing quality system wide testing.  Collaborated with developers to test new binaries using various hardware analyzers such as Audio Precision, and Qualcomm HDMI to verify audio results (utilized the Windows Experience Audio pipeline).  Deploying HCK Controllers and running Hardware Certification Kit (HCK) and Device Fundamentals (DevFund) test collateral on various hardware audio codecs on OEM and Hardware Engineering Sample (Azalia Header Boards).  Achievement: Delivered Windows 7 Audio features for endpoint switching, format switching, working on repro, and fix for USB 256 Max limit that was blocking external partners Vestex.
BRYAN J. REINBOLT Page Two  Achievement: Finding Windows 7 shipping blocker that broke the AC97 Codecs from rendering audio. Verified fix changes to the Windows Kernel did not break HDAudio.sys, portclas.sys and USBAudio.sys devices.  Achievement: Successfully repro USB Midi ports failing to re-open when returning from sleep saving Yamaha Corp an estimated 2 Million in Customer Services Expenses. This also effected DAW which would crash the application and cause the user to lose all their data in the active session.  Achievement: Test BSOD when attempting low power states on the pre-lease Intel Ivy Bridge HDMI when removing endpoint.  Achievement: Created internal Audio Wiki to document known issues and test procedures for advance testing using Audio Precision, QUALCOMM HDMI Analyzer, HCK Test, Defund Testing, Pro-Audio and the Intel High Definition Testing using Azalia header engineering boards. In addition to information in unexpected behavior with various IHVs.  Achievement: Worked exclusively with audio developer to work on and verify high profile repro and fix verification. Including binary injection and API testing. VOLT INFORMA TION TECHNOLOGY SERVICES  Issaquah, WA  June 2006-July 2007 MICROSOFT XBOX GLOBAL ESCALATIONS – RRT ESCALATION SUPPORT ENGINEER (NOVEMBER 2006-JULY 2007)  Expeditiously resolved issues for the Rapid Response customer pipeline increasing efficiency without sacrificing customer support.  Provided expert training and instruction on effective coaching methods collaborating with multiple departments to ensure high quality issue resolution.  Working with external partners and identifying escalation pain points and streamlining process to address and resolve issues.  Achievement: Gather customer data to allow Microsoft to make the decision to extend the Xbox 360 from 90 days to 3-years due to the “ring of death” experience. MICROSOFT WINDOWS EXPERIENCE– VISTA SOFTWARE TEST ENGINEER LEVEL 2 (JUNE 2006-NOVEMBER 2006)  Processed beta tester’s bugs before submission through Product Studio to development teams determining eligibility and validity.  Delegated responsibilities trawling Product Studio databases to locate duplicate/similar issues assigning to the appropriate development teams for resolution.  Achievement: Brought Vista to RTM and continued to black box testing for Windows Applications.  Achievement: Triage bugs to give visibility to the ship team to pull the inbox Windows Mobile app from shipping. MANPOWER  Bellevue, WA  April 2006-June 2006 WIRELESS DATA SERVICES – TIER 3 TECHNICAL SUPPORT  Delivered exceptional customer service adhering to contract for T-Mobile tier 3 wireless data support.  Resolved all conflicts externally and internally with wireless mobile, PDA, PCMCIA wireless data cards, data sync between mobile devices and internal application, TCP/IP, firewall configurations, VPN, Blackberry mobile devices, and Windows Mobile Devices as wireless modems with Microsoft Windows OS and Macintosh operating systems. EDUCATION & TRAINING Information Technology: Programming & Web Design SEATTLE CENTRAL COMMUNITY COLLEGE OFFICE INTERNSHIP COMPLETED (165 HOURS) WITH 4.0 GPA Certification in Blackberry Server and Mobile Devices | HDMI Certification

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bryan-j.-reinbolt-resume_STE

  • 1. BRYAN J. REINBOLT TECHNICAL BUSINESS ANALYST qwintroys@gmail.com 206-353-1697  Seattle, WA 98102 Results oriented, highly driven IT Project ManagerBusiness Analyst with a proven record of accomplishment of driving company success delivering unmatched professional services. Possess a comprehensive skill set, combine extensive industry experience, cultivated technical expertise, high caliber project management, sophisticated coaching, and precision analysis to consistently streamline operational performance and achieve project success. Recognized leader, demonstrated achievements across disciplines ranging from Software Testing to QA Automation. Highly committed professional, thrive in fast paced competitive environments driving cross functional teams. Areas of Expertise include:  Project Management  Software Testing  Quality Assurance Analysis  Operational Oversight  Streamlining Functionality  Business Analytics  System Integrity  Staff Training & Leadership  Issue Resolution EXPERIENCE & NOTABLE CONTRIBUTIONS VMC CONSULTING MANAGEMENT SERVICE  Redmond, WA  October 2007-June 2016 EMBEDDED TECHNOLOGY SOLUTIONS – PROJECT MANAGER (JANUARY 2016-JUNE 2016)  Spearhead operational success strategically directing 7 remote projects for top fortune 500 companies consistently meeting deliverables and implementing process improvements. Working with multiple external partners to analyze metrics, and SLA provided result driven analytics using Power Pivot and Power Query.  Intelligently locate and lead multiple off-site teams maximizing client satisfaction ensuring quality products.  Enhance operations executing precision forecasting, reporting, pricing models, Monthly/Quarterly Business Reviews, and testing metrics enhancing internal and external processes.  Business Analyst working with Teams to identify issues escalating pipeline deliverables.  Achievement: Managed and staffed four teams of 18 resources for Oculus in Menlo Park, CA. successfully delivered testing for the Oculus Rift, Oculus Mobile, Oculus PlayTest and Oculus PC Compatibility Testing.  Achievement: Managed two Manages Service Projects for Xbox Developer Support Services and Microsoft Store Certification team.  Achievement: Managed a team of 8 Software Test Engineer for Inhanced Digital testing digital interactive museums. SOFTWARE QA SERVICES – OPERATIONS MANAGER (MARCH 2015-JANUARY 2016)  Drove organizational goals as Operations Manager of Software Automation solutions for top gaming companies overseeing desktop, mobile, and game applications and internal/external development tools.  Delivered innovative solutions reducing manual executions and increasing stable execution of code release using blackbox, whitebox, and graybox testing for GBTN internal application.  Established and cultivated a high impact Software Development Engineering Test team developing a unified framework for deployment to provide SaaS and TaaS utilizing, BBD, KDT, Agile, and ATDD methodologies to top fortune 500 companies.  Authored RFP for Software Automation solutions for Microsoft, Sony, Disney, Beachbody, Oculus, Bioware and Riot Games.  Achievement: Managed Software Automation team of 8 SDET developing software automation scripts for League of Legends. Business Analytics, Relationship Database design, Dynamics CRM, Power Point, Power Pivot, Power Query, Azure Deployment, Data Entry, HD Audio data analysis, Technical Support, Wireless Data Support, Creative Suite CS, Product Studio,WTT, HCK, DevFundAutomated Software Installer, Microsoft Customer Service Assistance Portal, Remedy, Coffee Cup HTML editor, Soundforge, Sonar, FLStudio, Audacity, Steinberg WaveLab and Macromedia Studio MX Troubleshooting networking issues, Windows Server 2003, Windows Server 2008, Kernel and User Mode Debuggers, Audio and Video Technical Support, Audio Production, Audio Precision Analyzer, QUALCOMM, HDMI Analyzer, developing test cases, writing bugs for test application, test tools, USBAudio.sys, HDAudio.sys, Portcls.sys and batch scripts HTML5, ASP, CSS, SMIL 2.1, JavaScript, CMD, Powershell, Python BDD, DevOps, SaaS, TaaS, Keyword Driven Test, Acceptance Test Driven Development, Agile, Scrum and Kanban, Selenium, Appium, Robot framework, Jenkins, Team Foundation Server, Test Rails, Jira, Zephyr
  • 2. BRYAN J. REINBOLT Page Two  Achievement: Managed Wizards of the Coast 6 SDET delivering Magic the Gather and Magic Duels gaming application MICROSOFT WINDOWS EXPERIENCE MICROSOFT OSG TEST EXECUTION SERVICES – TECHNICAL LEAD/PROJECT MANAGER (OCTOBER 2014-MARCH 2015)  Achieved company mission through strategic management of 35 employees for Microsoft Windows OSG Test Execution for the RI-TP, BVT, CTP, MTP, and CXE desktop builds.  Maximized productivity and results through sophisticated coaching comprehensively overseeing project developments, onboarding, automation, and triage. MICROSOFT WINDOWS EXPERIENCE IDP/ACE SYSTEMS & CUET PROJECTS – SOFTWARE TEST ENGINEER LEVEL 3 (OCTOBER 2013-OCTOBER 2014)  Streamlined functionality as Lead Software Test Engineer specializing in hardware, software, driver, and API validation with AutomatedManual testing.  Ensured deployment and image capture of OEM images from OOBE, and fully patched for deployment.  Instrumentally achieved proof of concept to automate deployment of .wim and .gho with the WTTASI test harness and infrastructure deployment.  Enhanced efficiency significantly reducing user interaction prior and post upgrade ensuring the machine was current (managed and performed deployment weekly testing cycle for 220 OEM consumer machines).  Working with external OEMIHV testing on system engineering samples and testing the Windows 10 upgrade experience.  Deploying and running Hardware Certification Kit (HCK) and Device Fundamentals (DevFund) on developer platform Windows RTPro devices.  Deploying HCK Controllers and running Hardware Certification Kit (HCK) and Device Fundamentals (DevFund) test collateral on fully patch OEM down-level OS and after the upgrade to Windows 10.  Achievement: Delivered proof of concept to deploy fully patch OOBE OEM .WIM to test the Windows 10 Upgrade Experience. Cutting deployment time by 70% and increasing the volume of available test machines by 50%.  Achievement: Meet deliverables on software automation testing of IHV engineering samples for Haswell, Baytrail and Windows Pro and RT devices. MICROSOFT WINDOWS EXPERIENCE AUDIO DEVICE COMPATIBILITY TEST TEAM – TECHNICAL LEAD/SOFTWARE TEST ENGINEER (OCTOBER 2007-OCTOBER 2013)  Software Test Engineer thoroughly well versed in all aspects of testing, proficiently oversaw: Manual audio pipeline testing HD Audio, HDMI and AC97 legacy compatibility, Pro Audio Devices with Windows 7, Windows SE, and Window 8 operating system, identifying regression information. Analyzed HD Audio hardware pin configurations determining compliance with Universal Audio Architecture adjusting to pin configuration exposing new endpoints.  Working with external OEM Partners to identify and work on driver regression fix on the audio pipeline.  Enhanced operational performance effectively developing lab procedure to track inventory, structuring audio lab test procedures, running automated/manual tests coordinating with team to meet all deadlines handling multiple requests and ad-hoc testing.  Maximized productivity through high caliber training, developing new documentation, and maintaining accurate up to date info slashing training time for new vendors.  Developed accurate install scripts for third-party programs and automated common tasks to execute for manual testing on new builds.  Ensured peak functionality troubleshooting hardware, software, network issues, and executing quality system wide testing.  Collaborated with developers to test new binaries using various hardware analyzers such as Audio Precision, and Qualcomm HDMI to verify audio results (utilized the Windows Experience Audio pipeline).  Deploying HCK Controllers and running Hardware Certification Kit (HCK) and Device Fundamentals (DevFund) test collateral on various hardware audio codecs on OEM and Hardware Engineering Sample (Azalia Header Boards).  Achievement: Delivered Windows 7 Audio features for endpoint switching, format switching, working on repro, and fix for USB 256 Max limit that was blocking external partners Vestex.
  • 3. BRYAN J. REINBOLT Page Two  Achievement: Finding Windows 7 shipping blocker that broke the AC97 Codecs from rendering audio. Verified fix changes to the Windows Kernel did not break HDAudio.sys, portclas.sys and USBAudio.sys devices.  Achievement: Successfully repro USB Midi ports failing to re-open when returning from sleep saving Yamaha Corp an estimated 2 Million in Customer Services Expenses. This also effected DAW which would crash the application and cause the user to lose all their data in the active session.  Achievement: Test BSOD when attempting low power states on the pre-lease Intel Ivy Bridge HDMI when removing endpoint.  Achievement: Created internal Audio Wiki to document known issues and test procedures for advance testing using Audio Precision, QUALCOMM HDMI Analyzer, HCK Test, Defund Testing, Pro-Audio and the Intel High Definition Testing using Azalia header engineering boards. In addition to information in unexpected behavior with various IHVs.  Achievement: Worked exclusively with audio developer to work on and verify high profile repro and fix verification. Including binary injection and API testing. VOLT INFORMA TION TECHNOLOGY SERVICES  Issaquah, WA  June 2006-July 2007 MICROSOFT XBOX GLOBAL ESCALATIONS – RRT ESCALATION SUPPORT ENGINEER (NOVEMBER 2006-JULY 2007)  Expeditiously resolved issues for the Rapid Response customer pipeline increasing efficiency without sacrificing customer support.  Provided expert training and instruction on effective coaching methods collaborating with multiple departments to ensure high quality issue resolution.  Working with external partners and identifying escalation pain points and streamlining process to address and resolve issues.  Achievement: Gather customer data to allow Microsoft to make the decision to extend the Xbox 360 from 90 days to 3-years due to the “ring of death” experience. MICROSOFT WINDOWS EXPERIENCE– VISTA SOFTWARE TEST ENGINEER LEVEL 2 (JUNE 2006-NOVEMBER 2006)  Processed beta tester’s bugs before submission through Product Studio to development teams determining eligibility and validity.  Delegated responsibilities trawling Product Studio databases to locate duplicate/similar issues assigning to the appropriate development teams for resolution.  Achievement: Brought Vista to RTM and continued to black box testing for Windows Applications.  Achievement: Triage bugs to give visibility to the ship team to pull the inbox Windows Mobile app from shipping. MANPOWER  Bellevue, WA  April 2006-June 2006 WIRELESS DATA SERVICES – TIER 3 TECHNICAL SUPPORT  Delivered exceptional customer service adhering to contract for T-Mobile tier 3 wireless data support.  Resolved all conflicts externally and internally with wireless mobile, PDA, PCMCIA wireless data cards, data sync between mobile devices and internal application, TCP/IP, firewall configurations, VPN, Blackberry mobile devices, and Windows Mobile Devices as wireless modems with Microsoft Windows OS and Macintosh operating systems. EDUCATION & TRAINING Information Technology: Programming & Web Design SEATTLE CENTRAL COMMUNITY COLLEGE OFFICE INTERNSHIP COMPLETED (165 HOURS) WITH 4.0 GPA Certification in Blackberry Server and Mobile Devices | HDMI Certification