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Building Online Communities
Ian Dommett
Director, Cor Agency
Marketing Director, Yes Scotland
Campaigning Through Nation Builder
Campaigning Through Nation Builder
What is an online community?
         From ‘tech-based’ to
        ‘people-centred’ web
                 sites

       Channelling the power of
            social media

           It’s not ‘data’, it’s
              relationships
Online communities in an offline world
Starting points for an online community



            Easy to Find

      Easy to Understand

          Easy to Engage
Objective Shift



From ‘Size of Audience’ to ‘Engaging Individuals’


             From Passive to Active


            From Destination to Hub
Online Community Platforms
The ‘active circle’

                      1. Organise

          7. Value                  2. Connect


       6. Interact                     3. Support


             5. Enhance        4. Target
1. Organise
2. Connect
Campaigning Through Nation Builder
3. Support
4. Target
5. Enhance
6. Interact
7. Value
8. Communicate
The ‘active circle’

                      Organise

          Value                   Connect


       Interact                      Support


             Enhance             Target
Prototype and Evaluate

      Constantly test, refine and
             test again.
      Obama campaign emails
      had up to 18 different test
              versions

        Your web site is now a
         dynamic community
Summary and Conclusions

• The web is now run by communicators, not technicians


• A platform such as NationBuilder connects all online activity


• Share, enhance, value, reward all interactions


• Think of it as your own media channel: constantly changing


• Test, test, test: like any media, it’s never ‘finished’


• Puts PR practitioners at the heart of the relationship

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Campaigning Through Nation Builder