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Capgemini Ron Tolido - the 3rd Platform and Insurance

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1) The document discusses digital transformation in the insurance industry and outlines several frameworks for how insurance companies can progress in their digital capabilities and mastery. 2) It presents different "levels" of digital capability that insurance companies may fall into, from "beginners" to "digital masters", and suggests that most insurers currently rank as "conservatives". 3) Several technology trends and drivers are introduced that can help insurance companies advance their digital transformation, such as social, mobile, analytics/big data and cloud computing. Combining these drivers is seen as particularly powerful.

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Capgemini Ron Tolido - the 3rd Platform and Insurance
Ron Tolido! CTO, Capgemini Continental Europe! Stockholm! 6 November 2014! The 3rd Platform
 digital transformation of insurance
 
 !
TURNING  TECHNOLOGY  INTO  BUSINESS   TRANSFORMATION   LEADING DIGITAL" 3 YEARS OF JOINT RESEARCH…"
DigitalCapability! Leadership Capability! FASHIONISTAS!   ! DIGITAL MASTERS! ! CONSERVATIVES!BEGINNERS! • Many advanced digital features (such as social, mobile) in silos! • No overarching vision! • Underdeveloped coordination! • Digital culture may exist in silos! • Strong overarching digital vision! • Excellent governance across silos! • Many digital initiatives generating business value in measurable ways! • Strong digital culture! • Management skeptical of the business value of advanced digital technologies! • May be carrying out some experiments! • Immature digital culture! • Overarching digital vision exists, but may be underdeveloped! • Few advanced digital features, though traditional capabilities may be mature! • Strong governance across silos! • Active steps to build digital skills and culture! … showing 4 levels of Digital Mastery …!
… with insurance typically ranking ‘conservative’ …! Banking Consumer   Packaged  Goods Insurance Manufacturing PharmaceuDcals Retail High   Technology Telecoms Travel  and   hospitality UDliDes
… illustrated by our World Insurance Report 2014 …!
… showing room for (digital) improvement ….!
… and with every sector already having its Digital leaders …!
* Average performance difference for firms in each quadrant versus the average performance of all large firms in the same industry for the 184 publicly-traded companies in our sample! Basket of indicators:" • EBIT Margin! • Net Profit Margin! DigitalCapability! Leadership Capability! REVENUE GENERATION EFFICIENCY! +6%" Basket of indicators:" • Revenue / Employee! • Fixed Asset Turnover! +9%" -10%"-4%" DigitalCapability! Leadership Capability! PROFITABILITY! %" +26%" +9%"-24%" -11%" ... with a significantly better financial performance..!
Digital has informed and amplified customer expectations! Digital is removing traditional constraints in operations! Digital business models can reorder value chains and! create new opportunities! BUSINESS! MODEL! CUSTOMER! EXPERIENCE! OPERATIONS! Digitally-modified business!Customer Understanding! Process digitization! New digital business!Top Line Growth! Worker enablement! Digital globalisation!Customer Touch Points! Performance management! … knowing what digital drivers to apply …!
TECHNOLOGY! VISION! ENGAGEMENT!GOVERNANCE! … and making chance actually sustain!!
Back to the technology drivers, introducing Technovision …!
.. a simple framework to position technology drivers that underpin Digital Transformation …!
… with 7 Design Principles and 30 Trends …! 1.  Vanilla Tastes Good 2.  Reborn In The Cloud 3.  Elastic Business 4.  Close To The Edge 5.  No Apps Apps Sector as a Service 1.  Object Of Desire 2.  Zen Of The Task 3.  Sweat The Assets 4.  Get A Life 5.  End User, End Producer You Experience 1.  Social Is The New Oil 2.  Profile As A Currency 3.  Social Workers 4.  No Work 5.  Friend Your Vending Machine We Collaborate 1.  My Data Is Bigger Than Yours 2.  Intelligence Inside 3.  Real Real Time 4.  The Art Of Data 5.  Data Apart Together I 0 I 0 I 0 I 0 I 0 I 0 Thriving on Data 1.  Shades Of Process 2.  Process Is The New App 3.  No Process 4.  String of Silos 5.  Co-Process Process on the Fly 1.  Virtual Lego 2.  What Would Amazon Do? 3.  Bon Risk Appétit 4.  Let’s Get Physical 5.  Orchestrate for Simple Invisible Infostructure 1.  Born In The Cloud 2.  Build Social 3.  SMAC It Up 4.  Business, Mon Amour 5.  No Requirements 6.  From Train to Scooter 7.  Think Design Design For Digital
Capgemini Ron Tolido - the 3rd Platform and Insurance
den weergegeven. Mogelijk is er onvoldoende geheugen beschikbaar om de afbeelding te openen of is de afbeelding beschadigd. Start de computer opnieuw op en open het bestand opnieuw. Als de afbeelding nog steeds wordt voorgesteld door een rode X, kunt u de afbeelding verwijderen en opnieuw invoegen.
Capgemini Ron Tolido - the 3rd Platform and Insurance
… driven by 3 clear, recurring themes …! REPOSITION   REBORN   REINVENT  
Radically rationalizing the core landscape...! Once organizations have implemented or built their first cloud applications, they will find they have a powerful cloud platform available that comes with these applications. They can now consider leveraging more of that platform, not only to create additional solutions but also to renew the existing applications landscape. This may be a matter of simply ‘cloud-enabling’ legacy applications by providing them with a new front-end and integrate them with the cloud applications. But applications can be completely ‘reborn’ too, taking full advantage of living in the cloud.
Capgemini Ron Tolido - the 3rd Platform and Insurance
Re-bond Reduce duplication, disparate applications and drive efficiency by consolidating of processes Retire Retiring the application in a controlled manner, preserving essential data in the Cloud Resurrect Improve integration and flexibility through Cloud service enablement Rebuild Build in a new language or re- use the code on a modern Cloud platform Remediate Re-factoring the application to a better structure to improve integration & flexibility Replace Assess current and to-be business requirements and upgrade/migrate to configurable, cloud-based solutions Re-platform Move the application to a modern, easily deployable Cloud platform Run Keeping the application fed and watered for the minimum effort and cost The 8 Rs of Application Destiny & the Cloud!
The 3Vs of Data landscaping …! The rise in volume (amount of data), velocity (speed of data) and variety (range of data, both structured and unstructured) gives way to new information architectures and tools that no longer only collect and store but actually use data to create business value and provide usable insights. Start to imagine what is possible when you are able to handle much more data than ever before, from sources inside and outside the organization that were previously unthinkable, integrated and available in near real-time.
… or Data Laking …! HDFS Customer Insight Marketing campaign Predictive Maintenance SQL Layer Transactional systems CRM PLMERPSensor NetworkWeb Social Media MarketSupplier De afbeelding kan niet worden weergegeven. Mogelijk is er onvoldoende geheugen beschikbaar om de afbeelding te openen of is de afbeelding beschadigd. Start de computer opnieuw op en open het bestand opnieuw. Als de afbeelding nog steeds wordt voorgesteld door een rode X, kunt u de afbeelding verwijderen en opnieuw invoegen.
Cloud applications: It’s All In A Catalog! Too much focus on requirements creates an artificial boundary between the Business and IT sides of an organization. It’s a bridge, but one that is often difficult to cross. Instead, IT should be providing a flexible, scalable catalog of secure and compliant enterprise services and solutions. It inspires the business to assemble their own, unique solutions from it. Such a catalog is the foundation and inspiration for Digital Transformation initiatives that can quickly be validated, turned into executable plans and deployed. Think Catalog First!
Insurance as a Service…!
Capgemini Ron Tolido - the 3rd Platform and Insurance
SMAC It Up: the 3rd platform has new rules! Although the drivers of Social, Mobile, Analytics (or ‘Big Data’) and Cloud all have powerful transformation impact themselves, the real breakthroughs are created by bringing them all together. In this powerful melting pot, the drivers amplify each other, creating something much more compelling than the sum of the parts. So whenever you consider a solution in one of these areas, systematically look in the other areas as a default for synergetic inspiration.
3rd Life after the Mainframe and the PC …!
Moving between the platforms is life-changing …!
Going Digital across the insurance lifecycle …! Research  and  Get  a  Quote   Policy  Servicing   Claims  Servicing   Policy  AcquisiDon   High  Importance  Area  for  Customers   Marmalade  TargeDng  Young  Drivers   VerD  –  A  Complete  Online   Insurance  Experience  
… and the disruptive power of Social …!
Virtual and real worlds merge …! While we usually associate technology with a virtual world, now the physical, ‘real’ world quickly becomes part of it as well. With more and more tangible objects able to sense and store data and get connected to the network, the boundaries between both worlds are blurring. The Internet of Things provides unlimited opportunities for organizations to become ‘smarter’ and intimately linked to their clients and partners. And the trend becomes full circle with the quick rise of 3D printing, enabling even individuals to materialize concepts and ideas in a way that was unthinkable before: the virtual world becomes real.
Things: connected and smart!
Ego System & the Quantified Self …!
…. and the quantified object …!
Let It Be: Innovation Happens Elsewhere …! Centrally gathering all requirements, compiling them into a list of mobile initiatives and then building the apps - one by one - does no justice to the development potential of the crowd, nor does it provide a short time-to-market. Focus on building a ‘hub’ platform instead: a catalog of enterprise-level services and APIs to catapult new apps, built by yourself and others, both inside and outside the company, by individuals, business units or external partners. Then focus on mobilizing, enabling and supporting your end producers; they will create the greatest mobile apps in return.
… exploring the API Economy …!
From Train to Scooter: multi-speed IT! The next generation of Business Technology solutions has a short time to market, is created and delivered in an agile way and is developed and owned in the nearest proximity of the business. These solutions are much like Scooters and Cars, where the current applications landscape typically is populated with Trains and Buses. Think about when to apply the right rhythm, build the ‘hub’ platforms to support and start to explore new, flexible ways to build solutions, applying agile approaches such as SCRUM and rapid development tools.
Different rhythms for different purposes …!
… with agile not just being ‘agile’ anymore …!
… and the Build/Release/Run/Repeat cycle becoming shorter and shorter …!
The Next Disruptive Technology might be around the corner …!
Summarizing …! REPOSITION   REBORN   REINVENT  
.. with much more on capgemini.com/technovision!
Ron Tolido! CTO, Capgemini Continental Europe! Stockholm! 6 November 2014! The 3rd Platform
 digital transformation of insurance
 
 !

More Related Content

Capgemini Ron Tolido - the 3rd Platform and Insurance

  • 2. Ron Tolido! CTO, Capgemini Continental Europe! Stockholm! 6 November 2014! The 3rd Platform
 digital transformation of insurance
 
 !
  • 3. TURNING  TECHNOLOGY  INTO  BUSINESS   TRANSFORMATION   LEADING DIGITAL" 3 YEARS OF JOINT RESEARCH…"
  • 4. DigitalCapability! Leadership Capability! FASHIONISTAS!   ! DIGITAL MASTERS! ! CONSERVATIVES!BEGINNERS! • Many advanced digital features (such as social, mobile) in silos! • No overarching vision! • Underdeveloped coordination! • Digital culture may exist in silos! • Strong overarching digital vision! • Excellent governance across silos! • Many digital initiatives generating business value in measurable ways! • Strong digital culture! • Management skeptical of the business value of advanced digital technologies! • May be carrying out some experiments! • Immature digital culture! • Overarching digital vision exists, but may be underdeveloped! • Few advanced digital features, though traditional capabilities may be mature! • Strong governance across silos! • Active steps to build digital skills and culture! … showing 4 levels of Digital Mastery …!
  • 5. … with insurance typically ranking ‘conservative’ …! Banking Consumer   Packaged  Goods Insurance Manufacturing PharmaceuDcals Retail High   Technology Telecoms Travel  and   hospitality UDliDes
  • 6. … illustrated by our World Insurance Report 2014 …!
  • 7. … showing room for (digital) improvement ….!
  • 8. … and with every sector already having its Digital leaders …!
  • 9. * Average performance difference for firms in each quadrant versus the average performance of all large firms in the same industry for the 184 publicly-traded companies in our sample! Basket of indicators:" • EBIT Margin! • Net Profit Margin! DigitalCapability! Leadership Capability! REVENUE GENERATION EFFICIENCY! +6%" Basket of indicators:" • Revenue / Employee! • Fixed Asset Turnover! +9%" -10%"-4%" DigitalCapability! Leadership Capability! PROFITABILITY! %" +26%" +9%"-24%" -11%" ... with a significantly better financial performance..!
  • 10. Digital has informed and amplified customer expectations! Digital is removing traditional constraints in operations! Digital business models can reorder value chains and! create new opportunities! BUSINESS! MODEL! CUSTOMER! EXPERIENCE! OPERATIONS! Digitally-modified business!Customer Understanding! Process digitization! New digital business!Top Line Growth! Worker enablement! Digital globalisation!Customer Touch Points! Performance management! … knowing what digital drivers to apply …!
  • 11. TECHNOLOGY! VISION! ENGAGEMENT!GOVERNANCE! … and making chance actually sustain!!
  • 12. Back to the technology drivers, introducing Technovision …!
  • 13. .. a simple framework to position technology drivers that underpin Digital Transformation …!
  • 14. … with 7 Design Principles and 30 Trends …! 1.  Vanilla Tastes Good 2.  Reborn In The Cloud 3.  Elastic Business 4.  Close To The Edge 5.  No Apps Apps Sector as a Service 1.  Object Of Desire 2.  Zen Of The Task 3.  Sweat The Assets 4.  Get A Life 5.  End User, End Producer You Experience 1.  Social Is The New Oil 2.  Profile As A Currency 3.  Social Workers 4.  No Work 5.  Friend Your Vending Machine We Collaborate 1.  My Data Is Bigger Than Yours 2.  Intelligence Inside 3.  Real Real Time 4.  The Art Of Data 5.  Data Apart Together I 0 I 0 I 0 I 0 I 0 I 0 Thriving on Data 1.  Shades Of Process 2.  Process Is The New App 3.  No Process 4.  String of Silos 5.  Co-Process Process on the Fly 1.  Virtual Lego 2.  What Would Amazon Do? 3.  Bon Risk Appétit 4.  Let’s Get Physical 5.  Orchestrate for Simple Invisible Infostructure 1.  Born In The Cloud 2.  Build Social 3.  SMAC It Up 4.  Business, Mon Amour 5.  No Requirements 6.  From Train to Scooter 7.  Think Design Design For Digital
  • 16. den weergegeven. Mogelijk is er onvoldoende geheugen beschikbaar om de afbeelding te openen of is de afbeelding beschadigd. Start de computer opnieuw op en open het bestand opnieuw. Als de afbeelding nog steeds wordt voorgesteld door een rode X, kunt u de afbeelding verwijderen en opnieuw invoegen.
  • 18. … driven by 3 clear, recurring themes …! REPOSITION   REBORN   REINVENT  
  • 19. Radically rationalizing the core landscape...! Once organizations have implemented or built their first cloud applications, they will find they have a powerful cloud platform available that comes with these applications. They can now consider leveraging more of that platform, not only to create additional solutions but also to renew the existing applications landscape. This may be a matter of simply ‘cloud-enabling’ legacy applications by providing them with a new front-end and integrate them with the cloud applications. But applications can be completely ‘reborn’ too, taking full advantage of living in the cloud.
  • 21. Re-bond Reduce duplication, disparate applications and drive efficiency by consolidating of processes Retire Retiring the application in a controlled manner, preserving essential data in the Cloud Resurrect Improve integration and flexibility through Cloud service enablement Rebuild Build in a new language or re- use the code on a modern Cloud platform Remediate Re-factoring the application to a better structure to improve integration & flexibility Replace Assess current and to-be business requirements and upgrade/migrate to configurable, cloud-based solutions Re-platform Move the application to a modern, easily deployable Cloud platform Run Keeping the application fed and watered for the minimum effort and cost The 8 Rs of Application Destiny & the Cloud!
  • 22. The 3Vs of Data landscaping …! The rise in volume (amount of data), velocity (speed of data) and variety (range of data, both structured and unstructured) gives way to new information architectures and tools that no longer only collect and store but actually use data to create business value and provide usable insights. Start to imagine what is possible when you are able to handle much more data than ever before, from sources inside and outside the organization that were previously unthinkable, integrated and available in near real-time.
  • 23. … or Data Laking …! HDFS Customer Insight Marketing campaign Predictive Maintenance SQL Layer Transactional systems CRM PLMERPSensor NetworkWeb Social Media MarketSupplier De afbeelding kan niet worden weergegeven. Mogelijk is er onvoldoende geheugen beschikbaar om de afbeelding te openen of is de afbeelding beschadigd. Start de computer opnieuw op en open het bestand opnieuw. Als de afbeelding nog steeds wordt voorgesteld door een rode X, kunt u de afbeelding verwijderen en opnieuw invoegen.
  • 24. Cloud applications: It’s All In A Catalog! Too much focus on requirements creates an artificial boundary between the Business and IT sides of an organization. It’s a bridge, but one that is often difficult to cross. Instead, IT should be providing a flexible, scalable catalog of secure and compliant enterprise services and solutions. It inspires the business to assemble their own, unique solutions from it. Such a catalog is the foundation and inspiration for Digital Transformation initiatives that can quickly be validated, turned into executable plans and deployed. Think Catalog First!
  • 25. Insurance as a Service…!
  • 27. SMAC It Up: the 3rd platform has new rules! Although the drivers of Social, Mobile, Analytics (or ‘Big Data’) and Cloud all have powerful transformation impact themselves, the real breakthroughs are created by bringing them all together. In this powerful melting pot, the drivers amplify each other, creating something much more compelling than the sum of the parts. So whenever you consider a solution in one of these areas, systematically look in the other areas as a default for synergetic inspiration.
  • 28. 3rd Life after the Mainframe and the PC …!
  • 29. Moving between the platforms is life-changing …!
  • 30. Going Digital across the insurance lifecycle …! Research  and  Get  a  Quote   Policy  Servicing   Claims  Servicing   Policy  AcquisiDon   High  Importance  Area  for  Customers   Marmalade  TargeDng  Young  Drivers   VerD  –  A  Complete  Online   Insurance  Experience  
  • 31. … and the disruptive power of Social …!
  • 32. Virtual and real worlds merge …! While we usually associate technology with a virtual world, now the physical, ‘real’ world quickly becomes part of it as well. With more and more tangible objects able to sense and store data and get connected to the network, the boundaries between both worlds are blurring. The Internet of Things provides unlimited opportunities for organizations to become ‘smarter’ and intimately linked to their clients and partners. And the trend becomes full circle with the quick rise of 3D printing, enabling even individuals to materialize concepts and ideas in a way that was unthinkable before: the virtual world becomes real.
  • 34. Ego System & the Quantified Self …!
  • 35. …. and the quantified object …!
  • 36. Let It Be: Innovation Happens Elsewhere …! Centrally gathering all requirements, compiling them into a list of mobile initiatives and then building the apps - one by one - does no justice to the development potential of the crowd, nor does it provide a short time-to-market. Focus on building a ‘hub’ platform instead: a catalog of enterprise-level services and APIs to catapult new apps, built by yourself and others, both inside and outside the company, by individuals, business units or external partners. Then focus on mobilizing, enabling and supporting your end producers; they will create the greatest mobile apps in return.
  • 37. … exploring the API Economy …!
  • 38. From Train to Scooter: multi-speed IT! The next generation of Business Technology solutions has a short time to market, is created and delivered in an agile way and is developed and owned in the nearest proximity of the business. These solutions are much like Scooters and Cars, where the current applications landscape typically is populated with Trains and Buses. Think about when to apply the right rhythm, build the ‘hub’ platforms to support and start to explore new, flexible ways to build solutions, applying agile approaches such as SCRUM and rapid development tools.
  • 39. Different rhythms for different purposes …!
  • 40. … with agile not just being ‘agile’ anymore …!
  • 41. … and the Build/Release/Run/Repeat cycle becoming shorter and shorter …!
  • 42. The Next Disruptive Technology might be around the corner …!
  • 43. Summarizing …! REPOSITION   REBORN   REINVENT  
  • 44. .. with much more on capgemini.com/technovision!
  • 45. Ron Tolido! CTO, Capgemini Continental Europe! Stockholm! 6 November 2014! The 3rd Platform
 digital transformation of insurance
 
 !