Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
SlideShare a Scribd company logo

Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Manager

•
•
Alex Freeman
Alex Freeman

Seasoned and Experienced Career Professional with Major Experience in Administrative, Operations, Project, and Sales Management

1 of 4
Download to read offline
ALEX T. FREEMAN 315 Bradberry Way Boiling Springs, SC 29316 828-674-7170 alex.freeman@bellsouth.net Senior manager with 20+ years of experience managing sales, marketing, administration, operations, and personnel in office, non-profit and bank settings. Consistently achieve high customer satisfaction rankings, improvements to programs and processes, and turnaround of underperforming operations. Respected builder and leader of customer-focused teams who instills a shared, enthusiastic commitment to organizational goals, leading by example and ensuring the successful execution of all policies and attainment of all goals. Areas of Expertise • Commitment to Excellence, Quality • Consultative Sales and Service and Efficiency • Visible, Participative, Hands-On and • Visionary Approach Involved Management Style • Influential Communication Style • Strategic & Market Planning • Sales & Operational Planning & • Support Services Management Management • Cross-Functional Relationship • New Business Development Building • Policy & Procedure Development & • Analytical and Conceptual Problem Documentation Solving • Multi-Site Operations • Client Satisfaction & Retention • Contract/Price Negotiation • Organizational Leadership • Consensus Team-Building • Staff Motivation and Development • Budget Forecasting, Development, • Billing & Eligibility Administration and Management • Employee Benefits Administration • Best Practices & Benchmarking • Project Management & Execution • Process Improvement Professional Experience FIRST CITIZENS BANK Inman, SC Vice President – Retail Sales Manager 12/08-Present • Sales and Customer Service Management for a retail branch bank, including all aspects of branch operations: sales, customer service, personnel, and operations. • Leadership in the setting towards achieving branch and organizational goals, which results in consistently retaining our existing customer base, and expanding our customer base via proactive business development activities. • Engaging business partners as needed to bring the best solution to the client. • Maintaining excellent service levels by effectively allocating staff resources within the branch. • Representing the Bank in local community organizations.
ALEX T. FREEMAN 315 Bradberry Way Boiling Springs, SC 29316 828-674-7170 alex.freeman@bellsouth.net UNITED COMMUNITY BANK Hendersonville, NC Vice President – City President 5/06 – 11/08  As Market Executive, developed and implemented a comprehensive, on-going business plan for launch of De Novo branch bank.  Administration and coordination of all commercial, business, private client and retail banking activities within the area, including providing appropriate guidance and direction to all associates  Proactively sold business banking products (credit & deposit), fundamental cash management products and services, and referred consumer products and services to associates.  Managed and coached business development efforts for retail, business and commercial banking, and maintained a strong sales management discipline.  Maintained and grew productive working relationships with other lines of business within the Bank.  Recruited, retained and developed experienced professional associates.  Exercised administrative and managerial control over all banking activities within my assigned area, and demonstrated leadership in carrying out Bank programs, policies and objectives as well as local policy through a visible, participative, hands-on and involved management style.  Managed the business development efforts for retail, business, and commercial banking, and in conjunction with bank officers, formulated and implemented the area's business development plan through aggressive marketing by direct contact with existing and new customers.  Represented the Bank in various civic and community functions to enhance the Bank's image and business development opportunities. KEY ACHIEVEMENTS: 1. Branch achieved office profitability within 6 months using consultative sales approaches, proactive business development activities (cold-calls, referrals), and dedicated community involvement and service 2. 2-year growth of loan and deposit portfolios from Zero to $35 million and $25 million, respectively (growth from 2006 to 2008). WACHOVIA BANK Hendersonville, NC Senior Commercial Relationship Specialist 1/05 – 5/06 • Partnered with local Market President in management of local Community Banking market for 4th-largest bank in United States. • Maintained and grew relationships with middle market, commercial customers. • Grew revenue as directed by senior management by successfully prospecting for new deposit, payment product, loan, and Treasury Management relationships and retaining and expanding existing customer relationships • Managed the non-credit and credit risk for customer portfolio • Cross-selling of all bank product groups to existing and new customers
ALEX T. FREEMAN 315 Bradberry Way Boiling Springs, SC 29316 828-674-7170 alex.freeman@bellsouth.net WACHOVIA BANK Hendersonville, NC Senior Commercial Relationship Specialist 1/05 – 5/06 (Continued) KEY ACHIEVEMENTS: 1. Consistently achieved Top 10 Percentile ranking within Community Banking segment by growing deposit base by 20% annually and loan portfolio by 10% annually. Successfully and proactively solicited new business relationships, resulting in new deposit acquisitions averaging $1mm monthly and new loan growth averaging $1mm monthly. WACHOVIA BANK Brevard, NC Financial Center Manager 10/01 – 12/04 • Sales, Operational, and Customer Service Management of 3 retail branch banks in the Brevard market. • Developed, managed and utilized various sales techniques to achieve individual and branch sales goals. • Community prospecting and involvement to grow client deposit base. • Recruited, developed, motivated and managed a high-performing team. • Developed and maintained relationships with potential and existing clients. • Generated customer loyalty by providing exceptional customer service and representing the Bank in local community organizations. KEY ACHIEVEMENTS: 1. Increased branch deposits from #4 in market share to #1 in market share. 2. Achieved #1 ranking in regional Customer Service ranking for 2003 (top 3 in 2002 & 2004). 3. Consistently achieved deposit growth of $1MM monthly and loan growth of $2MM monthly. GE LIGHTING SYSTEMS Hendersonville, NC Pricing Specialist 03/2000 – 06/01 • Managed all C&I Lighting Indirect proposals for an assigned territory. • Creation of the lighting quotations for given projects. • Managed projects to ensure effective (quality) and efficient (cost) operation. • Answered related project RFI's and questions. • Worked with outside factory-direct sales people to develop project-specific specification, bid, buy and closing strategies to drive sales. • Developed and maintained working relationships with specifiers, project developers, owners- representatives and owners/end-users as required and at all levels.
ALEX T. FREEMAN 315 Bradberry Way Boiling Springs, SC 29316 828-674-7170 alex.freeman@bellsouth.net TREND COMMUNITY MENTAL HEALTH SYSTEM Hendersonville, NC Business Operations Manager – Assistant Finance Officer 03/95 – 06/99 • Successfully managed 5 offices for local human services organization, including recruiting, training and supervising of 25+ staff positions, including 5 office manager positions. • Mentored staff for professional development and career path development, with focus on meeting organizational goals for efficiency and customer service. • Member of the Senior Management Team, and participated in setting and achieving strategic and organizational goals. • Managed the fiscal operations of assigned programs and departments within organization. • Maintained and improved the operational systems, processes and policies in support of the organization’s mission • Provided management reporting to maintain and increase the effectiveness and efficiency of Support Services (HR, IT, and Finance) • Developed individual program budgets including invoicing to funding sources, including calculation of completed units of service. • Approved purchase orders and disbursement of checks for agency expenses. • Supervised and coached office managers on a weekly basis. • Oversaw monthly and quarterly assessments and forecasts of organization's financial performance against budget. • Managed external service provider contracts and reimbursement requests. • Assisted in preparation of annual audit and acted as liaison with all outside vendors. NTCA/SERVICES MANAGEMENT CORPORATION Asheville, NC Billing & Eligibility Supervisor 11/86 – 03/95 • Successfully managed the billing & eligibility department for an employee benefits administrator, which implemented and managed employee benefit programs (medical, dental, life, disability, defined-benefit pension, and 401(k)) for 500+ member companies. • Recruited, trained and supervised 6 staff positions, including staff training, professional development, and coaching. • Consistently exceeded customer service and technical accuracy benchmarks and standards. • Managed the billing and collection activities for benefit program contributions. • Developed and implemented mechanisms and controls to ensure appropriate, accurate and timely information sharing in accordance with established internal and external customer requirements. • Developed and prepared reports on billing and collection activities. • Ensured compliance with applicable industry rules and regulations Education Mars Hill College Mars Hill, NC Bachelor of Science Degree, Business Administration 01/89 – 08/93

More Related Content

Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Manager

  • 1. ALEX T. FREEMAN 315 Bradberry Way Boiling Springs, SC 29316 828-674-7170 alex.freeman@bellsouth.net Senior manager with 20+ years of experience managing sales, marketing, administration, operations, and personnel in office, non-profit and bank settings. Consistently achieve high customer satisfaction rankings, improvements to programs and processes, and turnaround of underperforming operations. Respected builder and leader of customer-focused teams who instills a shared, enthusiastic commitment to organizational goals, leading by example and ensuring the successful execution of all policies and attainment of all goals. Areas of Expertise • Commitment to Excellence, Quality • Consultative Sales and Service and Efficiency • Visible, Participative, Hands-On and • Visionary Approach Involved Management Style • Influential Communication Style • Strategic & Market Planning • Sales & Operational Planning & • Support Services Management Management • Cross-Functional Relationship • New Business Development Building • Policy & Procedure Development & • Analytical and Conceptual Problem Documentation Solving • Multi-Site Operations • Client Satisfaction & Retention • Contract/Price Negotiation • Organizational Leadership • Consensus Team-Building • Staff Motivation and Development • Budget Forecasting, Development, • Billing & Eligibility Administration and Management • Employee Benefits Administration • Best Practices & Benchmarking • Project Management & Execution • Process Improvement Professional Experience FIRST CITIZENS BANK Inman, SC Vice President – Retail Sales Manager 12/08-Present • Sales and Customer Service Management for a retail branch bank, including all aspects of branch operations: sales, customer service, personnel, and operations. • Leadership in the setting towards achieving branch and organizational goals, which results in consistently retaining our existing customer base, and expanding our customer base via proactive business development activities. • Engaging business partners as needed to bring the best solution to the client. • Maintaining excellent service levels by effectively allocating staff resources within the branch. • Representing the Bank in local community organizations.
  • 2. ALEX T. FREEMAN 315 Bradberry Way Boiling Springs, SC 29316 828-674-7170 alex.freeman@bellsouth.net UNITED COMMUNITY BANK Hendersonville, NC Vice President – City President 5/06 – 11/08  As Market Executive, developed and implemented a comprehensive, on-going business plan for launch of De Novo branch bank.  Administration and coordination of all commercial, business, private client and retail banking activities within the area, including providing appropriate guidance and direction to all associates  Proactively sold business banking products (credit & deposit), fundamental cash management products and services, and referred consumer products and services to associates.  Managed and coached business development efforts for retail, business and commercial banking, and maintained a strong sales management discipline.  Maintained and grew productive working relationships with other lines of business within the Bank.  Recruited, retained and developed experienced professional associates.  Exercised administrative and managerial control over all banking activities within my assigned area, and demonstrated leadership in carrying out Bank programs, policies and objectives as well as local policy through a visible, participative, hands-on and involved management style.  Managed the business development efforts for retail, business, and commercial banking, and in conjunction with bank officers, formulated and implemented the area's business development plan through aggressive marketing by direct contact with existing and new customers.  Represented the Bank in various civic and community functions to enhance the Bank's image and business development opportunities. KEY ACHIEVEMENTS: 1. Branch achieved office profitability within 6 months using consultative sales approaches, proactive business development activities (cold-calls, referrals), and dedicated community involvement and service 2. 2-year growth of loan and deposit portfolios from Zero to $35 million and $25 million, respectively (growth from 2006 to 2008). WACHOVIA BANK Hendersonville, NC Senior Commercial Relationship Specialist 1/05 – 5/06 • Partnered with local Market President in management of local Community Banking market for 4th-largest bank in United States. • Maintained and grew relationships with middle market, commercial customers. • Grew revenue as directed by senior management by successfully prospecting for new deposit, payment product, loan, and Treasury Management relationships and retaining and expanding existing customer relationships • Managed the non-credit and credit risk for customer portfolio • Cross-selling of all bank product groups to existing and new customers
  • 3. ALEX T. FREEMAN 315 Bradberry Way Boiling Springs, SC 29316 828-674-7170 alex.freeman@bellsouth.net WACHOVIA BANK Hendersonville, NC Senior Commercial Relationship Specialist 1/05 – 5/06 (Continued) KEY ACHIEVEMENTS: 1. Consistently achieved Top 10 Percentile ranking within Community Banking segment by growing deposit base by 20% annually and loan portfolio by 10% annually. Successfully and proactively solicited new business relationships, resulting in new deposit acquisitions averaging $1mm monthly and new loan growth averaging $1mm monthly. WACHOVIA BANK Brevard, NC Financial Center Manager 10/01 – 12/04 • Sales, Operational, and Customer Service Management of 3 retail branch banks in the Brevard market. • Developed, managed and utilized various sales techniques to achieve individual and branch sales goals. • Community prospecting and involvement to grow client deposit base. • Recruited, developed, motivated and managed a high-performing team. • Developed and maintained relationships with potential and existing clients. • Generated customer loyalty by providing exceptional customer service and representing the Bank in local community organizations. KEY ACHIEVEMENTS: 1. Increased branch deposits from #4 in market share to #1 in market share. 2. Achieved #1 ranking in regional Customer Service ranking for 2003 (top 3 in 2002 & 2004). 3. Consistently achieved deposit growth of $1MM monthly and loan growth of $2MM monthly. GE LIGHTING SYSTEMS Hendersonville, NC Pricing Specialist 03/2000 – 06/01 • Managed all C&I Lighting Indirect proposals for an assigned territory. • Creation of the lighting quotations for given projects. • Managed projects to ensure effective (quality) and efficient (cost) operation. • Answered related project RFI's and questions. • Worked with outside factory-direct sales people to develop project-specific specification, bid, buy and closing strategies to drive sales. • Developed and maintained working relationships with specifiers, project developers, owners- representatives and owners/end-users as required and at all levels.
  • 4. ALEX T. FREEMAN 315 Bradberry Way Boiling Springs, SC 29316 828-674-7170 alex.freeman@bellsouth.net TREND COMMUNITY MENTAL HEALTH SYSTEM Hendersonville, NC Business Operations Manager – Assistant Finance Officer 03/95 – 06/99 • Successfully managed 5 offices for local human services organization, including recruiting, training and supervising of 25+ staff positions, including 5 office manager positions. • Mentored staff for professional development and career path development, with focus on meeting organizational goals for efficiency and customer service. • Member of the Senior Management Team, and participated in setting and achieving strategic and organizational goals. • Managed the fiscal operations of assigned programs and departments within organization. • Maintained and improved the operational systems, processes and policies in support of the organization’s mission • Provided management reporting to maintain and increase the effectiveness and efficiency of Support Services (HR, IT, and Finance) • Developed individual program budgets including invoicing to funding sources, including calculation of completed units of service. • Approved purchase orders and disbursement of checks for agency expenses. • Supervised and coached office managers on a weekly basis. • Oversaw monthly and quarterly assessments and forecasts of organization's financial performance against budget. • Managed external service provider contracts and reimbursement requests. • Assisted in preparation of annual audit and acted as liaison with all outside vendors. NTCA/SERVICES MANAGEMENT CORPORATION Asheville, NC Billing & Eligibility Supervisor 11/86 – 03/95 • Successfully managed the billing & eligibility department for an employee benefits administrator, which implemented and managed employee benefit programs (medical, dental, life, disability, defined-benefit pension, and 401(k)) for 500+ member companies. • Recruited, trained and supervised 6 staff positions, including staff training, professional development, and coaching. • Consistently exceeded customer service and technical accuracy benchmarks and standards. • Managed the billing and collection activities for benefit program contributions. • Developed and implemented mechanisms and controls to ensure appropriate, accurate and timely information sharing in accordance with established internal and external customer requirements. • Developed and prepared reports on billing and collection activities. • Ensured compliance with applicable industry rules and regulations Education Mars Hill College Mars Hill, NC Bachelor of Science Degree, Business Administration 01/89 – 08/93