Changes Management - ACE case study
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Issue- Changes Management Creating A Customer-Specific Value Chain Establishing “Who Owes What To Whom” Putting The Commitment Management Protocol To Work Steps on Succession Plan Develop a framework for identifying high-potential employees Identify critical competencies and other leadership criteria Provide both training and development opportunities
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Changes Management - ACE case study
- 2. Issue- Changes Management (cont’) So many changes, how to manage it? A changes manager? What’s the duty of it? A consistent communication? The commitment management protocol. A key role person is about to retire? A succession planning.
- 3. Commitment Management Protocol Four task phases: Define Negotiate Perform Assess Seven communications Offer Request Agree Report Accept Reject Withdraw
- 5. Creating A Customer-Specific Value Chain
- 6. Establishing “Who Owes What To Whom”
- 7. Putting The Commitment Management Protocol To Work
- 8. Applying The Protocol To Diagnose A Business Process
- 9. Redesigned Business Process With Complete Protocols
- 10. Succession Planning and Management Identifying and developing the next generation of leaders in an organization — a practice commonly referred to as succession planning
- 11. Steps on Succession Plan Develop a framework for identifying high-potential employees Identify critical competencies and other leadership criteria Provide both training and development opportunities
- 12. Steps on Succession Plan (cont’) Promote interaction between senior managers and promising employees Ensure the involvement and commitment of senior leaders Planning Pays Off