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Empowering and enabling charities to become trusted partners in the commissioning process

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CharityComms
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This document discusses Neurological Commissioning Support (NCS), a partnership between neurological charities that aims to empower charities and enable them to become trusted partners in the healthcare commissioning process. NCS provides consultancy services to health and social care commissioners, helping them design and redesign neurological services from a patient perspective. Case studies are presented showing how NCS has worked with commissioners in Cornwall and Surrey to map services, identify gaps, and prompt service improvements through data analysis and input from patients and professionals. Tools that NCS and voluntary organizations can provide to commissioners are also outlined.

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Empowering and enabling charities to become trusted partners in the commissioning process Charlie Peel Project Manager Affiliate:
Neurological Commissioning Support • A unique partnership of three neurological organisations: a broad commitment to effective commissioning – MS Society – Parkinson’s UK – MND Association • Work extends to other conditions – 2011 - affiliate partnership with Epilepsy Society – Ad hoc partnership work in locality projects • A consultancy service to health and social care • Wide expertise – customise services and transfer ‘solutions’
Neurological Commissioning Support • Enabling commissioners to have access to core resources for neurology commissioning • Empowering professionals, volunteers and service users at a local level to work together for the benefit of the neurological community • Promoting cross-sector working and partnerships • Highlighting areas where service improvement and efficiencies could be made • Redesigning services for better quality and value BUT from a service user perspective
NCS… – Reactive – as consultancy to commissioners wanting help to redesign neurology services – Proactive in areas of poor performance providing solutions for engagement with commissioners – Demonstrating innovation with DH IESD grants
Discussion • What do you think of when someone says ‘commissioning’? • Is it a familiar concept to your organisation, or not? • What, if anything, have you done within service development, influencing or commissioning in the past? • Do you feel ‘up to speed’ with the changes in health and social care commissioning?
We help commissioners through the maze of commissioning neurology services
What we provide • Time limited consultancy • Service redesign that for H&SC commissioners might include de- • JSNA with local public commissioning health department • Unbundling neurology • Mapping, audit and gap spend analysis based on user • Project management to opinion facilitate change • Interpretation of findings • All from a service user • Mining data and perspective interpretation of finding
Case study: Cornwall Un-united States of Care Can-do Island From this To this
Case study: Cornwall Gaining understanding: Inputted into by: • QN audit of services • CAN-DO local service user group • Examination of data • Health and social care • Unbundling of spend professionals • Local and national voluntary sector • Existing evidence of service efficacy Resulting in: • Educational events – at Prompting further capacity investigation: • Design and rollout of info • Use of telehealth for neuro booklet patients • Appointment of 2 x Neuro care • In-depth NICE audit for epilepsy advisors • ‘Get it on Time’ audit for • Jointly commissioned service Parkinson’s re medication for Huntington’s management in acute • Targeted exercise programmes • Neuro hub on Isles of Scilly
Case study: Surrey Gaining understanding: • QN audit of services • Examination of data • Unbundling of spend Prompting further investigation: • Identification of ‘complex’ patients and using telehealth Resulting in: • In-depth NICE audits for Parkinson’s • Development of JSNA for and epilepsy neurology • Design of integrated plans for people living with MND JSNA sets out: • Level of need juxtaposed with available services • Evidence base – what works and what doesn’t • Areas of unmet need • At risk groups within demographic • Key recommendations for further investigation • Key recommendations for commissioning
The tools of our trade…
Voluntary sector innovation • Headway Cornwall set up a rehabilitation programme dramatically aiding recovery • Diabetes UK have produced an simple app to help people log levels of blood glucose, carbohydrates and calories • The James Parkinson Centre in Cornwall is enabling self care and better access to information • Voluntary organisation Gloucestershire Neurological Alliance created a booklet that captures all local neurology service information in one place • An intervention from Epilepsy Society has significantly reduced seizure rates. • The PSP Association have researched and created a care pathway, guide and educational material for PSP and are rolling out a masterclass to improve professional understanding
Voluntary sector innovation • The Mental Health Strategic Partnership, a collaboration of a number of mental health charities has produced a series of leaflets for the different bodies involved in localised commissioning: ‘No Health without Mental Health’ There are leaflets for each of the following: • Clinical Commissioning Groups • Directors of Public Health • Health and Wellbeing Boards • Local Authorities • Local Healthwatch • Overview and Scrutiny Committees
VSCS programme • Voluntary sector has so much experience and expertise currently untapped – Not used effectively in health and social care commissioning in the past – Shift towards localised commissioning provides real opportunity to change that • NCS historically worked ad hoc with individual charities • VSCS programme designed to provide (individual/partnering) charities – Mentoring and shadowing – Support and training – Resources and guidance on tool creation – Professional links and opportunities
VSCS projects Individual charities: Groups of charities: • The Rheumatology Commissioning Support Alliance • The Spinal Injuries Coalition
Why do it? • People affected by a given condition are the true experts • Giving service users choice and control over their own treatments and consulting them in decision-making leads to improved outcomes and greater service efficiency • Charities are: – one of the strongest vehicles to service user involvement – Repositories of qualitative data, best practice evidence and innovative ideas
So what do you have to offer? • What are the different groups/bodies you could engage with • How could you engage with them – what do you have to offer? • Are there other voluntary sector agencies you could partner with to increase your influence – either in a formal or informal arrangement? • Do you have a ‘commissioning toolkit’ or tools which could be geared towards commissioners? What will be your first step into commissioning?
Thank you charlie.peel@csupport.org.uk 07803 504125 For more information on the VSCS programme, and to access our resources visit www.ncssupport.org.uk Affiliate:

More Related Content

Empowering and enabling charities to become trusted partners in the commissioning process

  • 1. Empowering and enabling charities to become trusted partners in the commissioning process Charlie Peel Project Manager Affiliate:
  • 2. Neurological Commissioning Support • A unique partnership of three neurological organisations: a broad commitment to effective commissioning – MS Society – Parkinson’s UK – MND Association • Work extends to other conditions – 2011 - affiliate partnership with Epilepsy Society – Ad hoc partnership work in locality projects • A consultancy service to health and social care • Wide expertise – customise services and transfer ‘solutions’
  • 3. Neurological Commissioning Support • Enabling commissioners to have access to core resources for neurology commissioning • Empowering professionals, volunteers and service users at a local level to work together for the benefit of the neurological community • Promoting cross-sector working and partnerships • Highlighting areas where service improvement and efficiencies could be made • Redesigning services for better quality and value BUT from a service user perspective
  • 4. NCS… – Reactive – as consultancy to commissioners wanting help to redesign neurology services – Proactive in areas of poor performance providing solutions for engagement with commissioners – Demonstrating innovation with DH IESD grants
  • 5. Discussion • What do you think of when someone says ‘commissioning’? • Is it a familiar concept to your organisation, or not? • What, if anything, have you done within service development, influencing or commissioning in the past? • Do you feel ‘up to speed’ with the changes in health and social care commissioning?
  • 6. We help commissioners through the maze of commissioning neurology services
  • 7. What we provide • Time limited consultancy • Service redesign that for H&SC commissioners might include de- • JSNA with local public commissioning health department • Unbundling neurology • Mapping, audit and gap spend analysis based on user • Project management to opinion facilitate change • Interpretation of findings • All from a service user • Mining data and perspective interpretation of finding
  • 8. Case study: Cornwall Un-united States of Care Can-do Island From this To this
  • 9. Case study: Cornwall Gaining understanding: Inputted into by: • QN audit of services • CAN-DO local service user group • Examination of data • Health and social care • Unbundling of spend professionals • Local and national voluntary sector • Existing evidence of service efficacy Resulting in: • Educational events – at Prompting further capacity investigation: • Design and rollout of info • Use of telehealth for neuro booklet patients • Appointment of 2 x Neuro care • In-depth NICE audit for epilepsy advisors • ‘Get it on Time’ audit for • Jointly commissioned service Parkinson’s re medication for Huntington’s management in acute • Targeted exercise programmes • Neuro hub on Isles of Scilly
  • 10. Case study: Surrey Gaining understanding: • QN audit of services • Examination of data • Unbundling of spend Prompting further investigation: • Identification of ‘complex’ patients and using telehealth Resulting in: • In-depth NICE audits for Parkinson’s • Development of JSNA for and epilepsy neurology • Design of integrated plans for people living with MND JSNA sets out: • Level of need juxtaposed with available services • Evidence base – what works and what doesn’t • Areas of unmet need • At risk groups within demographic • Key recommendations for further investigation • Key recommendations for commissioning
  • 11. The tools of our trade…
  • 12. Voluntary sector innovation • Headway Cornwall set up a rehabilitation programme dramatically aiding recovery • Diabetes UK have produced an simple app to help people log levels of blood glucose, carbohydrates and calories • The James Parkinson Centre in Cornwall is enabling self care and better access to information • Voluntary organisation Gloucestershire Neurological Alliance created a booklet that captures all local neurology service information in one place • An intervention from Epilepsy Society has significantly reduced seizure rates. • The PSP Association have researched and created a care pathway, guide and educational material for PSP and are rolling out a masterclass to improve professional understanding
  • 13. Voluntary sector innovation • The Mental Health Strategic Partnership, a collaboration of a number of mental health charities has produced a series of leaflets for the different bodies involved in localised commissioning: ‘No Health without Mental Health’ There are leaflets for each of the following: • Clinical Commissioning Groups • Directors of Public Health • Health and Wellbeing Boards • Local Authorities • Local Healthwatch • Overview and Scrutiny Committees
  • 14. VSCS programme • Voluntary sector has so much experience and expertise currently untapped – Not used effectively in health and social care commissioning in the past – Shift towards localised commissioning provides real opportunity to change that • NCS historically worked ad hoc with individual charities • VSCS programme designed to provide (individual/partnering) charities – Mentoring and shadowing – Support and training – Resources and guidance on tool creation – Professional links and opportunities
  • 15. VSCS projects Individual charities: Groups of charities: • The Rheumatology Commissioning Support Alliance • The Spinal Injuries Coalition
  • 16. Why do it? • People affected by a given condition are the true experts • Giving service users choice and control over their own treatments and consulting them in decision-making leads to improved outcomes and greater service efficiency • Charities are: – one of the strongest vehicles to service user involvement – Repositories of qualitative data, best practice evidence and innovative ideas
  • 17. So what do you have to offer? • What are the different groups/bodies you could engage with • How could you engage with them – what do you have to offer? • Are there other voluntary sector agencies you could partner with to increase your influence – either in a formal or informal arrangement? • Do you have a ‘commissioning toolkit’ or tools which could be geared towards commissioners? What will be your first step into commissioning?
  • 18. Thank you charlie.peel@csupport.org.uk 07803 504125 For more information on the VSCS programme, and to access our resources visit www.ncssupport.org.uk Affiliate: