Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
SlideShare a Scribd company logo

Chris Bracale Resume 071615

•Download as DOCX, PDF•
•
C
Chris Bracale RPh MBA

This document provides an executive summary and resume for Chris Bracale, an experienced operations professional with many years of experience managing clinical programs and teams within the healthcare industry. Bracale has a proven track record of leading teams to improve quality of care while reducing costs. Currently, Bracale works as the Senior Manager of Medication Therapy Management at Express Scripts, where he oversees daily operations and a team of pharmacists and other staff.

1 of 2
CHRIS BRACALE, R.PH, MBA  363 Westgreen Lane ▪ Westerville, Ohio 43082 ▪  © (614) 203-5807 Chris_jonb@yahoo.com Chris Bracale ▪ Page 1 of 2 EXECUTIVE SUMMARY Seasoned operations professional, with many years’ experience managing clinical programs using a systematic approach to maintain and improving quality patient care within a health system. Well versed collaborating with clients, managing supervisors, pharmacists, nurses, and other team members in a supportive, efficient, and mentoring environment. Leadership based on inclusion, trust, respect, and care, driving individuals to share ideas while aspiring to reach higher goals. Recognizable attributes: high standard of care, transparent responsibility and accountability, and constant dynamic improvement. Proven leadership ability to manage team members and clinical programs in a method that supports continuous improvements, drives down cost while assuring quality, accountability and proper management of programs. AREAS OF PROFESSIONAL STRENGTH  Education and Training  Leading Teams  Client Management history  Building Partnerships  Audit Process  Risk Management  Client meeting presentations  Professional Integrity  Process Improvement  Clinical Support PROFESSIONAL EXPERIENCE Senior Manager Medication Therapy Management – 2011 – Present Express Scripts, Dublin, Ohio (on site and virtual)  Currently operations manager for Medication Therapy Management Program (MTM)  Responsible for the daily operations of the program including staffing, budget adherence, forecasting, clinical compliance, auditing, training, and all related daily operational support  Extensive success in cost reduction with an average cost per improvement of 10 percent annually over four years  Work directly with clients to assure alignment and foster positive relationship  Participate in weekly client meetings including presentations and clinical call monitoring sessions  Work with and support account management as needed  Manage four direct reports and oversee a team of pharmacists and customer service representatives Clinical Account Executive 2010 Express Scripts, Dublin, Ohio  Served as a Clinical Account Executive on a large health plan  Managed and helped initiate new client account  Managed new prior authorization requests  Manage custom and standard formularies, cost modeling, quarterly meetings, P & T materials, and provided clinical support to the client  Worked collaboratively with the account team, senior management team, sales and product management teams Manager Managed Care ▪ 2008 – 2009 Medco Health Solutions, Dublin, Ohio (on site and virtual)  Managed the daily operations of the managed care program overseeing Formulary Management program, Coverage Determination Program, and Medication Therapy Management  Managed a team of 6 Supervisors and a staff of 150 including pharmacists, and support staff  Managed daily operations which included successfully improving call quality, managing call arrival to less than a 30 second average speed of answer, bettering cost per transaction, compliance, SOP revisions, and financials
CHRIS BRACALE, R.PH, MBA  363 Westgreen Lane ▪ Westerville, Ohio 43082 ▪  © (614) 203-5807 Chris_jonb@yahoo.com Chris Bracale ▪ Page 2 of 2  Managed and resolved escalated physician issues and supported the following revenue generating prescriber mailing programs: RationalMed®, Retro DUR, Therapy Optimization, and Physician Practice Summaries  Ensured all pharmacy and corporate regulations, standard operating procedure and compliance protocols were adhered to by facilitating appropriate audits and trainings  Assisted the Director of Pharmacy Practice in call center regulatory contacts and professional practice issues Supervisor Managed Care ▪ 1999 – 2007 Medco Health Solutions, Columbus, OH  Directly supervised a team of up to 30 staff members which included pharmacist, Nurses and support staff  Supervised programs including, Retail to Mail, Retail Formulary, MTM, Health Education, Coverage Authorization and the Physician Service Center  Monitored all programs for quality and compliance to Standard Operating Procedures and Protocols  Provided mentoring, training, and coaching with team to maximize efficiencies, quality, and develop professional growth  Developed quarterly learning tool to address non-compliance largest areas and then monitor outcomes for improvement Customer Service and Lead Pharmacist ▪ 1992 - 1999 Tampa Two & Columbus Call Center, National Rx/Merck-Medco, Tampa, FL & Columbus, OH  Pharmacist-trainer to 20 pharmacists for Customer Service  Answered patient calls  Processed verbal prescriptions  Supported supervisors with escalated issues  General site problem solver EARLIER CAREER EXPERIENCE Pharmacist Manager, Rite Aid ▪ 1990 - 1992 Rite Aid, Akron, OH Pharmacist Manager, Walgreens ▪ 1989 – 1990 Walgreens, Ft. Lauderdale, FL Staff Pharmacist, Akron City Hospital ▪ 1988 - 1989 Akron City Hospital, Akron, OH Pharmacy Assistant Manager ▪ 1987 - 1988 Revco, Cleveland, OH EDUCATION Masters of Business Administration University of Phoenix, Phoenix, AZ Summa cum Laude (2002 -2004) BS Pharmacy The Ohio State University, Columbus, OH (1981 - 1987) PROFESSIONAL AFFILIATIONS Member, Academy of Managed Care Pharmacy

More Related Content

Chris Bracale Resume 071615

  • 1. CHRIS BRACALE, R.PH, MBA  363 Westgreen Lane ▪ Westerville, Ohio 43082 ▪  © (614) 203-5807 Chris_jonb@yahoo.com Chris Bracale ▪ Page 1 of 2 EXECUTIVE SUMMARY Seasoned operations professional, with many years’ experience managing clinical programs using a systematic approach to maintain and improving quality patient care within a health system. Well versed collaborating with clients, managing supervisors, pharmacists, nurses, and other team members in a supportive, efficient, and mentoring environment. Leadership based on inclusion, trust, respect, and care, driving individuals to share ideas while aspiring to reach higher goals. Recognizable attributes: high standard of care, transparent responsibility and accountability, and constant dynamic improvement. Proven leadership ability to manage team members and clinical programs in a method that supports continuous improvements, drives down cost while assuring quality, accountability and proper management of programs. AREAS OF PROFESSIONAL STRENGTH  Education and Training  Leading Teams  Client Management history  Building Partnerships  Audit Process  Risk Management  Client meeting presentations  Professional Integrity  Process Improvement  Clinical Support PROFESSIONAL EXPERIENCE Senior Manager Medication Therapy Management – 2011 – Present Express Scripts, Dublin, Ohio (on site and virtual)  Currently operations manager for Medication Therapy Management Program (MTM)  Responsible for the daily operations of the program including staffing, budget adherence, forecasting, clinical compliance, auditing, training, and all related daily operational support  Extensive success in cost reduction with an average cost per improvement of 10 percent annually over four years  Work directly with clients to assure alignment and foster positive relationship  Participate in weekly client meetings including presentations and clinical call monitoring sessions  Work with and support account management as needed  Manage four direct reports and oversee a team of pharmacists and customer service representatives Clinical Account Executive 2010 Express Scripts, Dublin, Ohio  Served as a Clinical Account Executive on a large health plan  Managed and helped initiate new client account  Managed new prior authorization requests  Manage custom and standard formularies, cost modeling, quarterly meetings, P & T materials, and provided clinical support to the client  Worked collaboratively with the account team, senior management team, sales and product management teams Manager Managed Care ▪ 2008 – 2009 Medco Health Solutions, Dublin, Ohio (on site and virtual)  Managed the daily operations of the managed care program overseeing Formulary Management program, Coverage Determination Program, and Medication Therapy Management  Managed a team of 6 Supervisors and a staff of 150 including pharmacists, and support staff  Managed daily operations which included successfully improving call quality, managing call arrival to less than a 30 second average speed of answer, bettering cost per transaction, compliance, SOP revisions, and financials
  • 2. CHRIS BRACALE, R.PH, MBA  363 Westgreen Lane ▪ Westerville, Ohio 43082 ▪  © (614) 203-5807 Chris_jonb@yahoo.com Chris Bracale ▪ Page 2 of 2  Managed and resolved escalated physician issues and supported the following revenue generating prescriber mailing programs: RationalMed®, Retro DUR, Therapy Optimization, and Physician Practice Summaries  Ensured all pharmacy and corporate regulations, standard operating procedure and compliance protocols were adhered to by facilitating appropriate audits and trainings  Assisted the Director of Pharmacy Practice in call center regulatory contacts and professional practice issues Supervisor Managed Care ▪ 1999 – 2007 Medco Health Solutions, Columbus, OH  Directly supervised a team of up to 30 staff members which included pharmacist, Nurses and support staff  Supervised programs including, Retail to Mail, Retail Formulary, MTM, Health Education, Coverage Authorization and the Physician Service Center  Monitored all programs for quality and compliance to Standard Operating Procedures and Protocols  Provided mentoring, training, and coaching with team to maximize efficiencies, quality, and develop professional growth  Developed quarterly learning tool to address non-compliance largest areas and then monitor outcomes for improvement Customer Service and Lead Pharmacist ▪ 1992 - 1999 Tampa Two & Columbus Call Center, National Rx/Merck-Medco, Tampa, FL & Columbus, OH  Pharmacist-trainer to 20 pharmacists for Customer Service  Answered patient calls  Processed verbal prescriptions  Supported supervisors with escalated issues  General site problem solver EARLIER CAREER EXPERIENCE Pharmacist Manager, Rite Aid ▪ 1990 - 1992 Rite Aid, Akron, OH Pharmacist Manager, Walgreens ▪ 1989 – 1990 Walgreens, Ft. Lauderdale, FL Staff Pharmacist, Akron City Hospital ▪ 1988 - 1989 Akron City Hospital, Akron, OH Pharmacy Assistant Manager ▪ 1987 - 1988 Revco, Cleveland, OH EDUCATION Masters of Business Administration University of Phoenix, Phoenix, AZ Summa cum Laude (2002 -2004) BS Pharmacy The Ohio State University, Columbus, OH (1981 - 1987) PROFESSIONAL AFFILIATIONS Member, Academy of Managed Care Pharmacy