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CIO CV-19 Impact Study

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IDG

Research to get a better understanding of how organizations were prepared for the pandemic, and how IT priorities and initiatives are shifting due to CV-19.

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CIO COVID-19 Impact Study April 2020
2 42% 29% 6% 11% 11% Purpose and Methodology Source: CIO CV-19 Impact Study, April 2020 This survey was conducted to understand how the current Coronavirus pandemic is effecting IT leaders’ roles, priorities, and what they think the long-term effects will be on their IT organization and on business as a whole. SURVEY GOAL AUDIENCE BASE CIO audience via email invitation. NUMBER OF QUESTIONS 12 COLLECTION METHOD Online questionnaire 414 Business Mgmt High Tech 23% Financial Services 12% Government/Nonprofit 11% Manufacturing 11% Services (legal, consulting, real estate) 10% Healthcare 7% Education 7% Retail, Wholesale and Distribution 7% JOB TITLESTOTAL RESPONDENTS TOPREPRESENTEDINDUSTRIES AVERAGE COMPANY SIZE 13,602 EMPLOYEES ExecIT IT Pro IT Mgmt Other REGION 91% U.S. 9% Non-U.S.
3 Expected Length of Social & Work Restrictions Q. Starting with March 13th when social distancing guidelines were widely announced in the United States, how many weeks in total do you expect social and work restrictions resulting from the Coronavirus (COVID-19) pandemic to remain in place? Source: CIO CV-19 Impact Study, April 2020 59% expect work & social restrictions to last for more than 10 weeks 5% 16% 20% 30% 29% 4-6 weeks 6-8 weeks 8-10 weeks 10-12 weeks More than 12 weeks 35% NORTHEAST U.S. 23% SOUTHERN U.S. 66% New York/New Jersey 49% Texas
4 Focus Shift to Expense Control and Shoring Up the Business Q: Which of the following activities best characterize your focus and how you spend your time in your current role? AND Q: Which of the following activities do you plan to spend more time on in the next 3 years? (+/- numbers under NOW show the difference from last year) Q. Looking out to the next 12 months, which of the following activities do you anticipate spending more time on versus 3 months ago? Q. Looking out to the next 12 months, which of the following activities do you anticipate spending more time on versus 3 months ago? Sources: State of the CIO 2020, CIO Covid19 Survey, April 2020 Functional State of the CIO Sept. 2019 CV-19 Study Now In 3 Years April 2020 Security management 45% 27% 34% -6 -18 -11 Improving IT operations/ systems performance 42% 20% 38% 0 -22 -4 Cost control/ expense management 29% 20% 45% -4 -9 +16 Negotiating with IT vendors 22% 13% 14% +1 -9 -8 Managing IT crises 20% 9% 22% -2 -11 +2 Transformational State of the CIO Sept. 2019 CV-19 Study Now In 3 Years April 2020 Aligning IT initiatives with business goals 44% 29% 23% -3 -15 -21 Implementing new systems and architecture 39% 28% 23% 0 -11 -16 Leading change efforts 34% 29% 26% +2 -5 -8 Cultivating the IT/ business partnership 30% 27% 18% -3 -3 -12 Redesigning business processes 24% 27% 37% +1 +3 +13 Strategic State of the CIO Sept. 2019 CV-19 Study Now In 3 Years April 2020 Driving business innovation 34% 41% 26% -1 +7 -8 Identifying opportunities for competitive differentiation 25% 29% 29% +4 +4 +4 Developing and refining business strategy 23% 29% 36% 0 +6 +13 Developing new go-to-market strategies & technologies 22% 28% 22% +3 +6 0 Studying market trends/customer needs to identify commercial opportunities 17% 22% 20% +1 +5 +3
5 DX and WFH are Top Priorities… Q. Given the current state of the business what are the CEO’s top three priorities for you to help the business persevere through the current disruption? Source: CIO Covid19 Survey, April 2020 8% 11% 14% 22% 23% 24% 25% 28% 29% 37% 37% Lead merger integration or due diligence on a potential acquisition Increase collaboration with LOB to help streamline technology purchases Lead a product innovation effort Collaborate with business departments on major customer initiative Enable new plan for customer acquisition & retention Identify new data-driven business opportunities Help reach specific goal for corporate revenue growth Reduce or rationalize IT spending Upgrade IT and data security to boost corporate resiliency Improve remote work experiences Lead digital business/digital transformation initiatives
6 STATE OF THE CIO HEADS OF IT LOB 37% 37% 30% 18% 14% 9% 35% 25% 33% 21% 21% 21% 24% 23% 15% 7% 19% 13% 15% 5% 10% 12% 11% 8% 16% 16% Increasing Operational Efficiency Remains #1 Q. How has the pandemic impacted the way your organization is prioritizing the following business initiatives? (Showing Increased Priority); Q: In 2020, which of the following business initiatives will be most significant in driving IT investments at your organization? Source: CIO Covid19 Survey, April 2020 12% 15% 19% 31% 38% 38% 40% 47% 48% 55% 55% 56% 62% Meet compliance requirements (GDPR, etc.) Monetize your company’s data Improve talent acquisition/retention Enhancing/Enabling new product development Increase topline revenue for the business Introduce new digital revenue streams Improving profitability Improve employee productivity Increase cybersecurity protections Improve customer experience Optimize employee digital experience Transform existing business processes Increase operational efficiency 1 4 2 3 5 1 2 4 4 3
7 Continue the Conversation To receive a briefing on the full results from this study, or for more information, please contact your IDG sales executive or visit www.idg.com/contact-us. To get results from CIO research when it happens, or any other news, follow us on Twitter: @AdamIDG Sign up to receive our monthly marketing newsletter at www.idg.com/newsletters

More Related Content

CIO CV-19 Impact Study

  • 1. CIO COVID-19 Impact Study April 2020
  • 2. 2 42% 29% 6% 11% 11% Purpose and Methodology Source: CIO CV-19 Impact Study, April 2020 This survey was conducted to understand how the current Coronavirus pandemic is effecting IT leaders’ roles, priorities, and what they think the long-term effects will be on their IT organization and on business as a whole. SURVEY GOAL AUDIENCE BASE CIO audience via email invitation. NUMBER OF QUESTIONS 12 COLLECTION METHOD Online questionnaire 414 Business Mgmt High Tech 23% Financial Services 12% Government/Nonprofit 11% Manufacturing 11% Services (legal, consulting, real estate) 10% Healthcare 7% Education 7% Retail, Wholesale and Distribution 7% JOB TITLESTOTAL RESPONDENTS TOPREPRESENTEDINDUSTRIES AVERAGE COMPANY SIZE 13,602 EMPLOYEES ExecIT IT Pro IT Mgmt Other REGION 91% U.S. 9% Non-U.S.
  • 3. 3 Expected Length of Social & Work Restrictions Q. Starting with March 13th when social distancing guidelines were widely announced in the United States, how many weeks in total do you expect social and work restrictions resulting from the Coronavirus (COVID-19) pandemic to remain in place? Source: CIO CV-19 Impact Study, April 2020 59% expect work & social restrictions to last for more than 10 weeks 5% 16% 20% 30% 29% 4-6 weeks 6-8 weeks 8-10 weeks 10-12 weeks More than 12 weeks 35% NORTHEAST U.S. 23% SOUTHERN U.S. 66% New York/New Jersey 49% Texas
  • 4. 4 Focus Shift to Expense Control and Shoring Up the Business Q: Which of the following activities best characterize your focus and how you spend your time in your current role? AND Q: Which of the following activities do you plan to spend more time on in the next 3 years? (+/- numbers under NOW show the difference from last year) Q. Looking out to the next 12 months, which of the following activities do you anticipate spending more time on versus 3 months ago? Q. Looking out to the next 12 months, which of the following activities do you anticipate spending more time on versus 3 months ago? Sources: State of the CIO 2020, CIO Covid19 Survey, April 2020 Functional State of the CIO Sept. 2019 CV-19 Study Now In 3 Years April 2020 Security management 45% 27% 34% -6 -18 -11 Improving IT operations/ systems performance 42% 20% 38% 0 -22 -4 Cost control/ expense management 29% 20% 45% -4 -9 +16 Negotiating with IT vendors 22% 13% 14% +1 -9 -8 Managing IT crises 20% 9% 22% -2 -11 +2 Transformational State of the CIO Sept. 2019 CV-19 Study Now In 3 Years April 2020 Aligning IT initiatives with business goals 44% 29% 23% -3 -15 -21 Implementing new systems and architecture 39% 28% 23% 0 -11 -16 Leading change efforts 34% 29% 26% +2 -5 -8 Cultivating the IT/ business partnership 30% 27% 18% -3 -3 -12 Redesigning business processes 24% 27% 37% +1 +3 +13 Strategic State of the CIO Sept. 2019 CV-19 Study Now In 3 Years April 2020 Driving business innovation 34% 41% 26% -1 +7 -8 Identifying opportunities for competitive differentiation 25% 29% 29% +4 +4 +4 Developing and refining business strategy 23% 29% 36% 0 +6 +13 Developing new go-to-market strategies & technologies 22% 28% 22% +3 +6 0 Studying market trends/customer needs to identify commercial opportunities 17% 22% 20% +1 +5 +3
  • 5. 5 DX and WFH are Top Priorities… Q. Given the current state of the business what are the CEO’s top three priorities for you to help the business persevere through the current disruption? Source: CIO Covid19 Survey, April 2020 8% 11% 14% 22% 23% 24% 25% 28% 29% 37% 37% Lead merger integration or due diligence on a potential acquisition Increase collaboration with LOB to help streamline technology purchases Lead a product innovation effort Collaborate with business departments on major customer initiative Enable new plan for customer acquisition & retention Identify new data-driven business opportunities Help reach specific goal for corporate revenue growth Reduce or rationalize IT spending Upgrade IT and data security to boost corporate resiliency Improve remote work experiences Lead digital business/digital transformation initiatives
  • 6. 6 STATE OF THE CIO HEADS OF IT LOB 37% 37% 30% 18% 14% 9% 35% 25% 33% 21% 21% 21% 24% 23% 15% 7% 19% 13% 15% 5% 10% 12% 11% 8% 16% 16% Increasing Operational Efficiency Remains #1 Q. How has the pandemic impacted the way your organization is prioritizing the following business initiatives? (Showing Increased Priority); Q: In 2020, which of the following business initiatives will be most significant in driving IT investments at your organization? Source: CIO Covid19 Survey, April 2020 12% 15% 19% 31% 38% 38% 40% 47% 48% 55% 55% 56% 62% Meet compliance requirements (GDPR, etc.) Monetize your company’s data Improve talent acquisition/retention Enhancing/Enabling new product development Increase topline revenue for the business Introduce new digital revenue streams Improving profitability Improve employee productivity Increase cybersecurity protections Improve customer experience Optimize employee digital experience Transform existing business processes Increase operational efficiency 1 4 2 3 5 1 2 4 4 3
  • 7. 7 Continue the Conversation To receive a briefing on the full results from this study, or for more information, please contact your IDG sales executive or visit www.idg.com/contact-us. To get results from CIO research when it happens, or any other news, follow us on Twitter: @AdamIDG Sign up to receive our monthly marketing newsletter at www.idg.com/newsletters