Communication
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This document provides an overview of communication concepts from an English 103 lecture. It discusses: 1) The definition, history and etymology of the term "communication" and its origins from Latin. 2) The key elements of communication including the sender, message, receiver, and feedback. 3) Problems that can arise with communication such as using the wrong words, bad relationships, low self-esteem, and misconceptions. 4) Guidelines for effective communication including correctness, clarity, conciseness, completeness, consideration, concreteness, and courtesy.
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Communication
- 1. ENGLISH 103 Lecture 1
- 2. “No man is an island…”
- 4. COMMUNICATION • Late 14c , from Old French “comunicacion” • From Latin “communicationem” • From Latin “communicare” which means to share, to divide out , communicate, impart, inform, join, unit e, participate in • From Latin “communis” which means common
- 5. COMMUNICATION • Transmission of thoughts from one mind to another • An essential function of civilization • Process of mutual interaction of people through sensory stimuli – anything that brings about a response in the nervous system, the sensory system or the feelings of a person
- 6. ORAL COMMUNICATION • Sound representation of a language • Consists of the speaking and listening processes
- 7. LANGUAGE • Man’s most effective medium of communication • Allows people to communicate their ideas
- 8. PROCESS OF ORAL COMMUNICATION
- 9. ELEMENTS OF COMMUNICATION • Sender • message • Receiver • feedback
- 11. Wrong words
- 13. BAD Interpersonal relationships
- 14. LOW Self-esteem
- 16. Loss of words
- 17. Limited ideas
- 19. Family problems
- 21. Angry “Boss”
- 24. Correctness Courtesy Clarity Concreteness Conciseness Consideration Completeness
- 25. 1. Correctness Use the right level of language Correct use of grammar, spelling and punctuation Accuracy in stating facts and figures Correctness in message helps in building confidence.
- 26. 2. Clarity demands the use of simple language and easy sentence structure in composing the message Clarity makes comprehension easier.
- 27. 3. Conciseness saves time of both the sender and the receiver can be achieved by avoiding wordy expressions and repetition Using brief and to the point sentences Conciseness saves time.
- 28. WORDY CONCISE Due to the fact that because In due course soon At this time now Few in number few On a weekly basis weekly In spite of the fact that although Until such time as until Meet together meet
- 29. 4. Completeness The message must bear all the necessary information to bring the response you desire. answer all the questions go for extra details if needed Completeness brings the desired response.
- 30. 5. Consideration demands to put oneself in the place of receiver while composing a message emphasizes positive pleasant facts, visualizing reader’s problems, desires, emotions and his response Consideration means understanding of human nature.
- 31. NEGATIVE TRANSFORMS INTO EMOTION/ EXPRESSION Anxious A little concerned Confused curious Destroyed Set back Stressed busy Lost searching
- 32. NEGATIVE TRANSFORMS INTO EMOTION/ EXPRESSION I hate I prefer Insulted misunderstood Painful uncomfortable Disgusted surprised Failure learning
- 33. GOOD WORD GREAT WORD Attractive gorgeous Fortunate blessed Smart gifted Curious fascinated Confident unstoppable
- 34. 6. Concreteness Being definite, vivid and specific rather than vague, obscure and general Putting action into the verbs Concreteness reinforces confidence.
- 35. 7. Courtesy not only thinking about receiver but also valuing his feelings using polite words and gestures, being appreciative, thoughtful, tactful, and showing respect to the receiver build goodwill Courtesy strengthen relations.
- 36. COMMUNICATION PSYCHOLOGY: Understanding human behavior through communication
- 37. Than k you!