Communication and Confidence for Women

Editor's Notes

1. From your pre- work sheet List your top three personal values (ie: things that must be in your life, relationships and work that are of importance to you. Eg: honesty, creativity):
2. 9.35am It’s important to note before we get started that there are no right or wrong answers with this tool. The PCSI has been used with several thousand people who have validated its efficacy. Remember that it identifies the style you lead with as preferred but there is no correct style. I ask that you do not copy and distribute the PCSI tool/form as it is copyright and should not be duplicated without permission. Once we’ve completed the tool and you’ve added up your responses you will see if you have a strong preference for one or two styles. Knowing your style can help you to: Recognise your tendancies Build on your strengths Identify and appreciate the style of others, and Improve the way you communicate with each other. Let’s begin. Please turn to the page (3) with the four boxes identified as Parts 1-4 and follow the instructions. Once you have completed this process and added up all the checks or circles you have for each Part please wait before turning the page. This should only take you 5-10 minutes. How did you go? The highest total is usually the one that best describes you. Although your scores may be closer in more than one Part, most people find that they match just one or two types. Now take a look at the next pages and review the description of your preferred style. We all use all of these styles to some degree depending on the situation, but generally we have a clear preference for one or two. Choose the style that you have the highest score for, or if a couple are close, the one that feels most like you. Remember there is no correct style and we can all draw on all the styles. The PCSI recognises preferences, behaviours and emotions and can also be used to help to identify development gaps. It’s important to note before we get started that there are no right or wrong answers with this tool. The PCSI has been used with several thousand people who have validated its efficacy. Remember that it identifies the style you lead with as preferred but there is no correct style. I ask that you do not copy and distribute the PCSI tool/form as it is copyright and should not be duplicated without permission. Once we’ve completed the tool and you’ve added up your responses you will see if you have a strong preference for one or two styles. Knowing your style can help you to: Recognise your tendancies Build on your strengths Identify and appreciate the style of others, and Improve the way you communicate with each other. Let’s begin. Please turn to the page with the four boxes identified as Parts 1-4 and follow the instructions. Once you have completed this process and added up all the checks or circles you have for each Part please wait before turning the page. Now I ask you to take the PCSI and complete the adjective list as per the instructions. Check all answers that apply. Remember there are no right or wrong answers and it does not matter how few or many ticks you have Don’t think too long about each word, use your first thought this will yield the best result Use the scoring guidelines at the bottom of the page to determine your style. This should only take you 5-10 minutes. Write up everyone’s scores on the flipchart How did you go? The highest total is usually the one that best describes you. Although your scores may be closer in more than one Part, most people find that they match just one or two types. Now take a look at the next pages and review the description of your preferred style. We all use all of these styles to some degree depending on the situation, but generally we have a clear preference for one or two. Choose the style that you have the highest score for, or if a couple are close, the one that feels most like you. Remember there is no correct style and we can all draw on all the styles. Write up everyone’s scores on the flip chart
3. Form into groups sort out how many (show of hands) break them into groups. In order for us to understand other people’s communication styles, we first need to understand our own. Hand out 3 handouts on spotting styles The most challenging relationships in a team are those that are diagonally opposite. Get groups to present back at about Each group 2 mins
4. 12.45pm
5. 1.35pm Building Rapport and Engaging People  The rapport phase is the opening of any successful facilitation or presentation. Quality interactions are only achieved when are truly engaging and building rapport with your audience. Building rapport and creating a climate of trust and understanding allows you to prepare the audience for the delivery of your content. Rapport is vital in all forms of communication and essential for conducting effective presentations and facilitating successful workshops, sessions, group work. In the role of facilitator, your task is to persuade and influence so the audience prefers your solution or idea over what they may have been doing in the past. John Grinder and Richard Bandler researched how expert communicators were able to build rapport. They found that people like people who are like themselves. Rapport is established by pacing. Pacing is the process of matching and mirroring the verbal, para-verbal and body language of the other person to create likeness and similarities which creates rapport. Being in rapport means being alike both verbally and non verbally. Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s – today he spends his time researching, writing, and consulting as Professor of Psychology at UCLA. His work featured strongly in establishing early understanding of body language and non-verbal communications. His research provided the basis for the widely quoted and often much over-simplified statistic for the effectiveness of spoken communications. Here is a more precise (and necessarily detailed) representation of Mehrabian's findings than is typically cited or applied: 7% of message pertaining to feelings and attitudes is in the words that are spoken. 38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said). 55% of message pertaining to feelings and attitudes is in facial expression (and body language). The main thing to remember is that the formula applies to communications of feelings and attitudes not just any communication. One of the best ways to build rapport if you don’t know the attendees is to use universals. Universals are statements that are ‘true’ for all members in the audience, general statements that are universally accepted. Here you are setting the scene or the big picture. For example: We live in a world that….. Have you ever found yourself in a situation where…..? Have you noticed how ……..is happening more often today?