Communication Gap and Barriers
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How o become an active listener. Learn the tools of effective communication. How to improve communication at work place.
Communication Gap and Barriers
- 4. What I can tell you in this presentation??? Booooom
- 7. I‘LL TELL YOU ABOUT 2 THINGS TODAY. What do I mean by that? I‘ll show you:
- 9. Your message has to be Understood
- 10. GO
- 11. Activity # 1
- 14. • Communication is from Latin commūnicāre, meaning "to share"
- 15. Who is The best communicator of 2013 around the world??? • DO YOU KNOW????
- 16. The best communicator of 2013 • The icon of human endurance, courage, grace and spirit.
- 17. • (P) OSTURES & GESTURES • (E) PRESSIONS OF EMOTIONS • (O) RIENTATION • (P) RESENTATION • (L) OOKS • (E) YE CONTACT Remember that you are dealing with “PEOPLE”
- 23. 26 December 2015 23 Love is so caring… Non-verbal, 55% Tone of voice, 38% Spoken words, 7% What makes up what we hear Non-verbal Tone of voice Spoken words
- 24. Communication process feedback 26 December 2015 24
- 26. 26 December 2015 26 FEW FACTS - Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day. - You have over 30 muscles in your face to help you smile or frown. It takes 17 muscles to smile and 43 to frown. SO SMILE EVERYTIME YOU SEE SOMEONE, IT IS very very ECONOMICAL.
- 27. 26 December 2015 27 FEW MORE FACTS - The strongest muscle in your body is your tongue. USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech.
- 29. 29
- 33. • Ignoring: Neglect or give no attention. • Pretending: Trying to show that you care. • Selective listening: Select parts of the conversation and ignoring the rest. • Attentive listening: Paying attention to every minor detail. • Empathic listening
- 49. WATCH MY LIPS - Try to say something without moving ur lips and see if the others can tell what u are saying.49
- 53. Meanings of hand gestures in different cultures US= OK JAPAN=MONEY RUSSIA=ZERO BRAZIL=INSULT
- 61. • Lack of Sensitivity to Receiver • Lack of Basic Communication Skills • Insufficient Knowledge of the Subject • Emotional Interference • Lacking confidence Encoding Barriers • Physical Distractions • Channel Barriers. • Long Communication Chain. Transmitting Barriers • Lack of Interest. • Lack of Knowledge. • Lack of Communication Skills • Emotional Distractions • Information overload • Conflicting Messages Decoding Barriers. • No Provision for Feedback • Inadequate Feedback.
- 63. Effective Communication skills Body language (Smile, Eye contact, Gestures, tone) Cultural Sensitivity Checking for understanding Summarizing what has been said Seeking Participation Effective Questions Simple Words Connecting with The audience Tools for Effective Communication:
- 64. Men • Emphasize status, power, and independence. • Complain that women talk on and on. • Offer solutions. • To boast about their accomplishments. Women • Establish connection and intimacy . • Criticize men for not listening. • Speak of problems to promote closeness. • Express regret and restore balance to a conversation.
- 65. Miracle Window
- 66. Be aware of Verbal and Non verbal Communication
- 68. Communicate with your eyes
- 69. Why don’t I take you to dinner tonight ? Why don’t I take you to dinner tonight ? Why don’t I take you to dinner tonight ? It’s not what you say it’s what you do. Action do speak louder than words
- 72. Grapevine
- 73. How to reduce the negative consequences of rumors?
- 76. Do You Know? People remember: –10% of what they Read –20% of what they Hear –30% of what they See –80% of what they Speak
- 77. Understand what is being said Most people don’t listen with the intent to understand but they listen with the intent to reply !
- 81. Avoid Order
- 82. Avoid Ambiguity
- 84. “Don’t criticize someone until you have walked a mile in their shoes”
- 85. • Empathize by the other person • Know how to read non-verbal communication • Improve listening skill • Be clear and to the point • Ask open ended questions • Tell people what you can do rather than what you cant • If you don’t have something nice to say, don’t say at all. How to improve communication at work