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COMMUNICATION PROCESS

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The document discusses the communication process and provides definitions, types, importance, and methods of communication. It outlines the key elements of effective communication including being complete, concise, clear, correct, and courteous. It also discusses communication skills as a sender and receiver, the importance of listening, and ways to improve existing communication levels.

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Communication Process

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CONTENT: Definition Types Importance Methods Of communication Communication Process : Issues & Media Communication Skills as Sender & Receiver. Do’s & Don’t of effective communication. How to improve existing COMMUNICATION level.

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Definition: Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings . Exchange of information, ideas, knowledge, sharing of experience between the sender and receiver through accepted code of symbols. Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.

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5‘C’ of communication 1 . Completeness 2. Conciseness 3. Clarity 4. Correctness 5. Courtesy

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Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information

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Impact of a Message Face-To-Face Communication

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A] Formal & Informal Communication. B] Verbal Communication. C] Non-Verbal Communication. Facial expression, Body gestures/postures, Eye contact, Dressing sense, Action, symbols,pictures etc. D] Written Communication. E] Based Upon Levels Of Communication. Extra personal communication Intrapersonal communication Interpersonal communication Mass communication F] Based upon Channels/Media. Mediated & Non-mediated Participatory & Non-participatory Technical & Non-technical communication

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Importance of effective communication . Student point of view Oral comm. => Job interview, G.D., Debate ,Extempore competition, presentation/ seminars etc. Written comm. => Academics/competitive exam , Ph.D(Technical/Research paper.) Extra curricular activities. Professional point of view . Enhance good relationship among inter,intra department employee. With immediate boss, employees from other organization. Help to reduce stress and avoid tense situation. Solve conflicts Improve performance and increases productivity.

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Personal point of view. Develops overall personality by motivating & encouraging attitude of self and others. Develops maturity of thoughts through active listening skills and ability to understands other.(empathetic attitude) Solve conflict. Reduce stress. Maintains cordial relation among family , relatives, peers and dear ones.

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Personal point of view. Develops overall personality by motivating & encouraging attitude of self and others. Develops maturity of thoughts through active listening skills and ability to understands other.(empathetic attitude) Solve conflict. Reduce stress. Maintains cordial relation among family , relatives, peers and dear ones.

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Methods of Communication Methods of communication:- One-Way Memo, fax, e-mail, voice mail, letter. Two-Way Phone call, in-person. Collaborative Team meetings, consulting, consensus, decision making, group problem solving

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The Communication Process/Model Communication consists of two phases: 1. Transmission phase: Information is shared by 2 or more people. 2 . Feedback phase: A common understanding is assured.

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The Communication Process Encoding Sent Message Channel / Medium Sent Feedback/ Response Medium decoding Receives Message Receiver (now sender) Sender Transmission Phase Feedback Phase Barriers

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Essentials Of Communication Process A common communication environment. Cooperation between the sender and the receiver. Selection of an appropriate channel. Correct encoding and decoding of the message. Receipt of the desired response and feedback.

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Communication Skills as a Senders Send clear and complete messages. Encode messages in symbols the receiver understands . Select a medium appropriate for the message AND monitored by the receiver. Avoid filtering (holding back information) and distortion as the message passes through other workers. Ensure a feedback mechanism is included in the message. Provide accurate information to avoid rumors.

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Communication Skill as Receivers Pay Attention to what is sent as a message. Be a good listener: don’t interrupt. Ask questions to clarify your understanding. Be empathetic: try to understand what the sender feels. Understand linguistic styles: different people speak differently. Speed, tone, pausing all impact communication. This is particularly true across cultures One should expect and plan for this.

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Hearing Vs Listening Hearing – Physical process, natural, passive. Listening – Physical as well as mental process, active, learned process, a skill. Types of Listening : Active & Passive Attentive listening Evaluative listening Emphatatic listening Listening is hard. You must choose to participate in the process of listening.

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VALUE OF LISTENING Listening to others is an elegant art. Good listening reflects courtesy and good manners. Listening carefully to the instructions of superiors improve competence and performance. The result of poor listening skill could be disastrous in business, employment and social relations. Good listening can eliminate a number of imaginary grievances of employees. Good listening skill can improve social relations and conversation. Listening is a positive activity rather than a passive or negative activity.

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Don’t OF EFFECTIVE COMMUNICATION. Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing

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How to Improve Existing Level of COMMUNICATION IMPROVE LANGUAGE. PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT

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Remember. . ……. Effective communication encompasses a multitude of skills Skills can be learned and practiced.

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More Related Content

COMMUNICATION PROCESS

  • 2. CONTENT: Definition Types Importance Methods Of communication Communication Process : Issues & Media Communication Skills as Sender & Receiver. Do’s & Don’t of effective communication. How to improve existing COMMUNICATION level.
  • 3. Definition: Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings . Exchange of information, ideas, knowledge, sharing of experience between the sender and receiver through accepted code of symbols. Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.
  • 4. 5‘C’ of communication 1 . Completeness 2. Conciseness 3. Clarity 4. Correctness 5. Courtesy
  • 5. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  • 6. Impact of a Message Face-To-Face Communication
  • 7. A] Formal & Informal Communication. B] Verbal Communication. C] Non-Verbal Communication. Facial expression, Body gestures/postures, Eye contact, Dressing sense, Action, symbols,pictures etc. D] Written Communication. E] Based Upon Levels Of Communication. Extra personal communication Intrapersonal communication Interpersonal communication Mass communication F] Based upon Channels/Media. Mediated & Non-mediated Participatory & Non-participatory Technical & Non-technical communication
  • 8. Importance of effective communication . Student point of view Oral comm. => Job interview, G.D., Debate ,Extempore competition, presentation/ seminars etc. Written comm. => Academics/competitive exam , Ph.D(Technical/Research paper.) Extra curricular activities. Professional point of view . Enhance good relationship among inter,intra department employee. With immediate boss, employees from other organization. Help to reduce stress and avoid tense situation. Solve conflicts Improve performance and increases productivity.
  • 9.  
  • 10. Personal point of view. Develops overall personality by motivating & encouraging attitude of self and others. Develops maturity of thoughts through active listening skills and ability to understands other.(empathetic attitude) Solve conflict. Reduce stress. Maintains cordial relation among family , relatives, peers and dear ones.
  • 11. Personal point of view. Develops overall personality by motivating & encouraging attitude of self and others. Develops maturity of thoughts through active listening skills and ability to understands other.(empathetic attitude) Solve conflict. Reduce stress. Maintains cordial relation among family , relatives, peers and dear ones.
  • 12. Methods of Communication Methods of communication:- One-Way Memo, fax, e-mail, voice mail, letter. Two-Way Phone call, in-person. Collaborative Team meetings, consulting, consensus, decision making, group problem solving
  • 13. The Communication Process/Model Communication consists of two phases: 1. Transmission phase: Information is shared by 2 or more people. 2 . Feedback phase: A common understanding is assured.
  • 14. The Communication Process Encoding Sent Message Channel / Medium Sent Feedback/ Response Medium decoding Receives Message Receiver (now sender) Sender Transmission Phase Feedback Phase Barriers
  • 15. Essentials Of Communication Process A common communication environment. Cooperation between the sender and the receiver. Selection of an appropriate channel. Correct encoding and decoding of the message. Receipt of the desired response and feedback.
  • 16. Communication Skills as a Senders Send clear and complete messages. Encode messages in symbols the receiver understands . Select a medium appropriate for the message AND monitored by the receiver. Avoid filtering (holding back information) and distortion as the message passes through other workers. Ensure a feedback mechanism is included in the message. Provide accurate information to avoid rumors.
  • 17. Communication Skill as Receivers Pay Attention to what is sent as a message. Be a good listener: don’t interrupt. Ask questions to clarify your understanding. Be empathetic: try to understand what the sender feels. Understand linguistic styles: different people speak differently. Speed, tone, pausing all impact communication. This is particularly true across cultures One should expect and plan for this.
  • 18. Hearing Vs Listening Hearing – Physical process, natural, passive. Listening – Physical as well as mental process, active, learned process, a skill. Types of Listening : Active & Passive Attentive listening Evaluative listening Emphatatic listening Listening is hard. You must choose to participate in the process of listening.
  • 19. VALUE OF LISTENING Listening to others is an elegant art. Good listening reflects courtesy and good manners. Listening carefully to the instructions of superiors improve competence and performance. The result of poor listening skill could be disastrous in business, employment and social relations. Good listening can eliminate a number of imaginary grievances of employees. Good listening skill can improve social relations and conversation. Listening is a positive activity rather than a passive or negative activity.
  • 20. Don’t OF EFFECTIVE COMMUNICATION. Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing
  • 21. How to Improve Existing Level of COMMUNICATION IMPROVE LANGUAGE. PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT
  • 22. Remember. . ……. Effective communication encompasses a multitude of skills Skills can be learned and practiced.
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