Craig Rispin - Online Reputation Management - Fine Food Australia 2019
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The document discusses how online reviews influence consumer behavior and provides tips for businesses to get more positive reviews. It notes that 85% of consumers trust online reviews and 73% of customers trust a business more after reading positive reviews. Additionally, it recommends that businesses be excellent to earn genuine positive reviews, ask customers for feedback respectfully, respond to all reviews, and create opportunities for customers to leave reviews.
Craig Rispin - Online Reputation Management - Fine Food Australia 2019
- 3. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... Online Reviews & Reputation Management
- 6. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... 85% of consumers trust online reviews
- 7. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... 60% of consumers believed customer reviews were either trustworthy or very trustworthy
- 8. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... 73% of customers trust a business more after reading positive reviews
- 9. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... 57%of customers visit a company's website after reading positive reviews
- 10. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... 74%of customers who were asked to provide feedback 68%were willing to do it
- 11. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... What Can I Do About Negative Reviews?
- 12. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... How Can I Get More Positive Reviews?
- 13. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... Step 1: Be Awesome Step 2: Ask Nicely
- 18. A.T. Kearney Studied Why Most Strategy Plans Tend to Fail... How Can I Get More Positive Reviews?
- 19. Create Different Spaces To Leave Reviews.
- 27. Setting up website badges to quickly and easily direct visitors to your Yelp, Facebook, and Amazon pages to read and leave reviews
- 34. Ask at the right moments.
- 38. Respond to every review - even negative ones.
- 40. Share positive customer reviews you've already received.
- 42. Give your customers a positive review first.
- 43. Ask the customer in person.
- 44. Host an event.