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Managing Organizational Change Programs

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Jason Little
Jason Little

Organizational Change Canvases serve as a focal point for a conversation. The artefact isn't the point, the conversation is!

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#goat14 CREATING ALIGNMENT FOR AGILE 30% NEWER! CHANGE Jason Little, Geoff Schaadt @jasonlittle @gschaadt Gatineau/Ottawa Agile Tour 2014 #goat14
#goat14 Jason Little Geoff Schaadt @jasonlittle @gschaadt Author, international speaker, college professor, agile coach, haver of fun, culture hacker, drummer and dad I'm from the U.S., then I married a girl from Ottawa. Now I have francophone kids and two friends named Guy. Canada made me change jobs - I'm a consultant now.
#goat14 @jasonlittle GOOGLE: “WHY AGILE FAILS” RESULTS: 4,230,000
#goat14 METHODOLOGISTS SAY: “YOU DIDN’T USE THE TOOL RIGHT!” @jasonlittle
#goat14 CULTURE PEOPLE SAY: “YOU DIDN’T CHANGE YOUR CULTURE!” @jasonlittle
#goat14 MINDSET PEOPLE SAY: “YOU DIDN’T CHANGE YOUR MINDSET” @jasonlittle
#goat14 @jasonlittle MANAGEMENT GURUS SAY: “LACK OF MANAGEMENT SUPPORT”
#goat14 AGILE ZEALOTS SAY: “YOU TRIED TO DO AGILE INSTEAD OF BE AGILE!” @jasonlittle
#goat14 THE CONSULTANT YOU DIDN’T HIRE SAYS: “THAT OTHER CONSULTANT SHOULD HAVE…” @jasonlittle
#goat14 SYSTEM THINKERS SAY: “ONLY IN RETROSPECT CAN YOU UNDERSTAND…COMPLEX ADAPTIVE SYSTEMS THEORY SAYS….” @jasonlittle
#goat14 @jasonlittle THE TRUTH IS…
#goat14 @jasonlittle THEY’RE ALL RIGHT… …AND THEY’RE ALL WRONG!
#goat14 @jasonlittle HINDSIGHT IS ALWAYS 20/20 but looking back, it’s still a bit fuzzy
#goat14 @jasonlittle NOBODY GIVES A SH*T ABOUT MODELS! Well, us consultants do, but normal people don’t!
#goat14 @jasonlittle SO WHAT CAN YOU DO?
#goat14 @jasonlittle STOP IT! THERE IS NO SUCH THING AS A BINARY “SUCCESS/FAILURE” MEASUREMENT FOR ORGANIZATIONAL CHANGE
#goat14 “RESISTANCE” the objective BELIEFS @jasonlittle DIVERGENCE IN UNDERSTANDING INNOVATORS AND EARLY ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”
#goat14 INNOVATORS AND EARLY ADOPTERS Don’t need to be motivated Will become your change champions May need to develop skills EARLY/LATE MAJORITY Might need to be motivated Might need to be re-assured Want to see quick wins first “LAGGARDS AND RESISTERS” Will blame everything for any failure! May be disruptive Can end up as strong supporters
#goat14 @jasonlittle HOW CAN WE CREATE ALIGNMENT? 1) ACCEPT UNCERTAINTY 2) INVOLVE THE PEOPLE 3) USE FEEDBACK-DRIVEN APPROACHES
CANVASES HELP CREATE ORGANIZATIONAL ALIGNMENT FRAGMENTATION - Unclear vision for change - Lack of awareness - Lack of urgency ALIGNMENT BUILDING REINFORCEMENT - Clear vision - Quick wins celebrated - Autonomy, engagement ACTIONS - create big visible room - create team/ department canvases - organize lean coffee sessions - marketing! (make posters and stuff!) FRAGMENTED ALIGNED FRAGMENTED ONGOING ACTIONS - weekly lean coffee - executive sponsored lean coffee - monthly retrospectives - refresh strategy canvas - celebrate wins! - review progress - Leverage internal networks - Build understanding - Encourage honest, open dialogue TIME INNOVATORS EARLY MAJORITY LATE MAJORITY LAGGARDS
#goat14 @jasonlittle ORGANIZATIONAL CHANGE CANVAS
#tas14 TEAM VISION @jasonlittle WHAT IS WORKING WHAT IS SUPPORTING THE CHANGE? AGAINST THE CHANGE? STRONG SUPPORT SEVERE BLOCK WHAT HELP DO WE NEED? OPTIONS PREPARE INTRODUCE REVIEW COST VALUE Where does the team want to be in 6 months? A year? what help does the team need to contribute to this vision? WHAT’S OUR PLAN? Experiments we can do to contribute to the overall change strategy Experiments being planned Experiments in progress Experiments being reviewed against expected outcomes TEAM/DEPARTMENT TACTICAL EXECUTION CANVAS
#goat14 @gschaadt AND NOW… a story from Geoff!
@gschaadt #goat14
#goat14 @jasonlittle THREE FINAL THOUGHTS
#goat14 @jasonlittle 1) THE “CANVAS” DOESN’T MATTER BUT THE CONVERSATIONS DO!
#goat14 @jasonlittle 2) CHANGE MANAGEMENT SAFARI! Make your canvases visible, stop using status reports and GO TALK TO PEOPLE!
@jasonlittle #goat14 3) CHANGES = EXPERIMENTS
VISUALIZE YOUR CHANGE WORK INSIGHTS OPTIONS EXPERIMENTS BLOCKED THEME PREPARE INTRODUCE REVIEW COMMUNICATION AWARENESS TRAINING ABANDONED! SUPPORT HOW WE WORK 15-minute standup, 3x per week Weekly Insights review bi-weekly Options review bi-weekly retrospective quarterly change canvas refresh IMPORTANT NOTES
#goat14 LEAN CHANGE MANAGEMENT learn more about these ideas in this book leanchange.org use goat14 at checkout for any package. Videos, interviews, tutorials, Skype coaching and more are available @jasonlittle Jason’s Blog: http://leanchange.org or http://agilecoach.ca Geoff’s Blog: http://deltapartners.ca/blog @jasonlittle @gschaadt

More Related Content

Managing Organizational Change Programs

  • 1. #goat14 CREATING ALIGNMENT FOR AGILE 30% NEWER! CHANGE Jason Little, Geoff Schaadt @jasonlittle @gschaadt Gatineau/Ottawa Agile Tour 2014 #goat14
  • 2. #goat14 Jason Little Geoff Schaadt @jasonlittle @gschaadt Author, international speaker, college professor, agile coach, haver of fun, culture hacker, drummer and dad I'm from the U.S., then I married a girl from Ottawa. Now I have francophone kids and two friends named Guy. Canada made me change jobs - I'm a consultant now.
  • 3. #goat14 @jasonlittle GOOGLE: “WHY AGILE FAILS” RESULTS: 4,230,000
  • 4. #goat14 METHODOLOGISTS SAY: “YOU DIDN’T USE THE TOOL RIGHT!” @jasonlittle
  • 5. #goat14 CULTURE PEOPLE SAY: “YOU DIDN’T CHANGE YOUR CULTURE!” @jasonlittle
  • 6. #goat14 MINDSET PEOPLE SAY: “YOU DIDN’T CHANGE YOUR MINDSET” @jasonlittle
  • 7. #goat14 @jasonlittle MANAGEMENT GURUS SAY: “LACK OF MANAGEMENT SUPPORT”
  • 8. #goat14 AGILE ZEALOTS SAY: “YOU TRIED TO DO AGILE INSTEAD OF BE AGILE!” @jasonlittle
  • 9. #goat14 THE CONSULTANT YOU DIDN’T HIRE SAYS: “THAT OTHER CONSULTANT SHOULD HAVE…” @jasonlittle
  • 10. #goat14 SYSTEM THINKERS SAY: “ONLY IN RETROSPECT CAN YOU UNDERSTAND…COMPLEX ADAPTIVE SYSTEMS THEORY SAYS….” @jasonlittle
  • 12. #goat14 @jasonlittle THEY’RE ALL RIGHT… …AND THEY’RE ALL WRONG!
  • 13. #goat14 @jasonlittle HINDSIGHT IS ALWAYS 20/20 but looking back, it’s still a bit fuzzy
  • 14. #goat14 @jasonlittle NOBODY GIVES A SH*T ABOUT MODELS! Well, us consultants do, but normal people don’t!
  • 15. #goat14 @jasonlittle SO WHAT CAN YOU DO?
  • 16. #goat14 @jasonlittle STOP IT! THERE IS NO SUCH THING AS A BINARY “SUCCESS/FAILURE” MEASUREMENT FOR ORGANIZATIONAL CHANGE
  • 17. #goat14 “RESISTANCE” the objective BELIEFS @jasonlittle DIVERGENCE IN UNDERSTANDING INNOVATORS AND EARLY ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”
  • 18. #goat14 INNOVATORS AND EARLY ADOPTERS Don’t need to be motivated Will become your change champions May need to develop skills EARLY/LATE MAJORITY Might need to be motivated Might need to be re-assured Want to see quick wins first “LAGGARDS AND RESISTERS” Will blame everything for any failure! May be disruptive Can end up as strong supporters
  • 19. #goat14 @jasonlittle HOW CAN WE CREATE ALIGNMENT? 1) ACCEPT UNCERTAINTY 2) INVOLVE THE PEOPLE 3) USE FEEDBACK-DRIVEN APPROACHES
  • 20. CANVASES HELP CREATE ORGANIZATIONAL ALIGNMENT FRAGMENTATION - Unclear vision for change - Lack of awareness - Lack of urgency ALIGNMENT BUILDING REINFORCEMENT - Clear vision - Quick wins celebrated - Autonomy, engagement ACTIONS - create big visible room - create team/ department canvases - organize lean coffee sessions - marketing! (make posters and stuff!) FRAGMENTED ALIGNED FRAGMENTED ONGOING ACTIONS - weekly lean coffee - executive sponsored lean coffee - monthly retrospectives - refresh strategy canvas - celebrate wins! - review progress - Leverage internal networks - Build understanding - Encourage honest, open dialogue TIME INNOVATORS EARLY MAJORITY LATE MAJORITY LAGGARDS
  • 22. #tas14 TEAM VISION @jasonlittle WHAT IS WORKING WHAT IS SUPPORTING THE CHANGE? AGAINST THE CHANGE? STRONG SUPPORT SEVERE BLOCK WHAT HELP DO WE NEED? OPTIONS PREPARE INTRODUCE REVIEW COST VALUE Where does the team want to be in 6 months? A year? what help does the team need to contribute to this vision? WHAT’S OUR PLAN? Experiments we can do to contribute to the overall change strategy Experiments being planned Experiments in progress Experiments being reviewed against expected outcomes TEAM/DEPARTMENT TACTICAL EXECUTION CANVAS
  • 23. #goat14 @gschaadt AND NOW… a story from Geoff!
  • 25. #goat14 @jasonlittle THREE FINAL THOUGHTS
  • 26. #goat14 @jasonlittle 1) THE “CANVAS” DOESN’T MATTER BUT THE CONVERSATIONS DO!
  • 27. #goat14 @jasonlittle 2) CHANGE MANAGEMENT SAFARI! Make your canvases visible, stop using status reports and GO TALK TO PEOPLE!
  • 28. @jasonlittle #goat14 3) CHANGES = EXPERIMENTS
  • 29. VISUALIZE YOUR CHANGE WORK INSIGHTS OPTIONS EXPERIMENTS BLOCKED THEME PREPARE INTRODUCE REVIEW COMMUNICATION AWARENESS TRAINING ABANDONED! SUPPORT HOW WE WORK 15-minute standup, 3x per week Weekly Insights review bi-weekly Options review bi-weekly retrospective quarterly change canvas refresh IMPORTANT NOTES
  • 30. #goat14 LEAN CHANGE MANAGEMENT learn more about these ideas in this book leanchange.org use goat14 at checkout for any package. Videos, interviews, tutorials, Skype coaching and more are available @jasonlittle Jason’s Blog: http://leanchange.org or http://agilecoach.ca Geoff’s Blog: http://deltapartners.ca/blog @jasonlittle @gschaadt