Cross cultural Communication
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The document discusses cross-cultural communication and its importance. It notes that culture shapes how people view and interpret the world. Effective cross-cultural communication is important for multinational businesses, global job opportunities, and sharing of ideas. However, differences in communication styles, decision-making, and underlying beliefs between cultures can lead to misunderstandings and conflicts if not properly understood and navigated. The document provides examples of cultural differences and tips for developing strong cross-cultural communication skills.
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Cross cultural Communication
- 3. Culture is the "lens" through which you view the world. It is central to what you see. How you make sense of what you see. How you express yourself.
- 4. Cross Culture Communication Intercultural Communication is the process of sending and receiving messages between people whose cultural background could lead them to interpret verbal and non-verbal signs differently.
- 5. Why Cross Culture Communication is important ? Multinational Companies Business Opportunities Job Opportunities Improves the contribution of employees in a diverse workforce Sharing of views and ideas Talent improvisation An understanding of diverse market International meetings and conferences Globalization Cross border movement of people, goods and data brings more and more cultures into contact with one another and increases the potential of cross culture communication.
- 6. Cultural Conflicts in work place Cultural conflicts arise because of the differences in values and norms of behaviors of people from different cultures. A person acts according to the values and norms of his or her culture; another person holding a different worldview might interpret his or her behavior from an opposite standpoint. This situation creates misunderstanding and can lead to conflict.
- 7. What is different? Communication Styles Attitudes toward conflicts Decision making style Approaches to knowing What is hidden below the surface? Beliefs Values Expectations Attitudes Fundamental Patterns of Cultural Difference
- 8. Common cultural differences Perception of time & Space Meetings & Social Visits Food Acceptable Dress Eye Contact gestures
- 9. Perception of time and space
- 10. Meetings And Social Visits
- 11. Food
- 12. Acceptable Dress
- 13. Eye Contact
- 14. Gestures
- 15. Developing Cross Culture Communication Skills Be Flexible and open to change Sensitive to verbal and nonverbal behavior Aware of values, beliefs, practices of other cultures. Sensitive to differences within cultures Speak slowly Ask distinct and positive questions Take turns Be supportive Write it down Avoid slangs
- 16. High Context and Low Context Cultures
- 17. Cultures that rely heavily on non-verbal and subtle situational cues in communication High Context Culture
- 18. Low Context Culture Cultures that rely heavily on words to convey meaning in communication.