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CROWLANDresume2015

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Charles Rowland
Charles Rowland

Charles Rowland has over 25 years of experience in healthcare management, with a focus on food service operations and long-term care administration. He currently serves as the Regional Manager for Healthcare Service Group, where he oversees food service accounts in New England and New York. Prior to this role, he held positions as a Nursing Home Administrator and Food Service Manager at several healthcare facilities in Connecticut. Rowland has a graduate certificate in long-term healthcare management and degrees in business administration and culinary arts.

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CHARLES D. ROWLAND, LNHA 76 Laurel Street West Haven, CT 06516 (860) 510-2593 Email: crow5@att.net PROFILE: Senior management experience in healthcare contract food service combined with long-term healthcare management. QUALIFICATIONS: • Strategic visionary, communicating clear objectives and providing guidance at all levels. • Excellent leadership skills, building consensus and support for shared goals. • Outstanding operational management skills, focusing on cost efficiencies, productivity, total quality, and bottom-line profitability. • Strong advocate of teamwork, performance excellence and continuous improvement. EDUCATION: UNIVERSITY OF CONNECTICUT Graduate Certificate in LONG-TERM HEALTHCARE MANAGEMENT, September 2005 UNIVERSITY OF NEW HAVEN Bachelor of Science in BUSINESS ADMINISTRATION, January 2004 JOHNSON AND WALES Associates Degree – CULINARY ARTS, June 1989 LICENSE: Licensed Nursing Home Administrator, 2007 CERTIFICATIONS: ServSafe Certified; Certified Dietary Manager; Qualified Food Operator WORK EXPERIENCE: 12/07 – 01/15 HEALTHCARE SERVICE GROUP, INC., Bensalem, PA A provider of outsourced services (food service management) to a variety of health care centers. REGIONAL MANAGER Direct key operational functions for a multi-state territory. Operations Management • Direct a team of 7 District Managers, a Regional RD, and a Regional Sales Director supporting 65 food service accounts in all of New England and New York. • Work in collaboration with senior management to establish quantifiable goals and performance metrics to encourage staff accountability for results. • Conduct on-going quality, compliance and operational audits to identify opportunities for positive change, cost efficiencies, productivity, and profitability. • Oversee facility specific functions including Long Term Care survey process, plans of correction, resource allocation, marketing efforts, Union negotiations and multiple human resource functions. • Work with information technology resources to customize reports, identify performance trends and formulate a proactive versus reactive approach to problem resolution. Human Resources • Develop and implement policies and procedures covering recruitment, staffing, employee relations, and benefits. • Ensure strict compliance with federal and state laws including EEO and affirmative action, family leave, ADA sexual harassment, etc. • Facilitate grievance and arbitration hearings, working with union officials and management to render disciplinary decisions. • Plan and coordinate employee orientations covering policies, procedures, benefits, and collective bargaining agreements. • Develop and implement manpower planning, staffing analysis and succession planning. Finance • Prepare, track and control an operating budget of $50 million annually. • Review budget variance reports to ensure strict compliance on a month-to-month basis. • Implement cost controls to avoid cost overruns. • Improved profit margins from 2% to 10% since 2008. Sales/Marketing • Serve as a key participant during sales presentations. • Utilize financial models to capture estimated costs, projected savings to client companies, and estimate
profit margins for each prospective account. CHARLES D. ROWLAND, LHHA Page 2 Resumé Continued WORK EXPERIENCE: (Continued) Sales/Marketing (Continued) • Effectively utilized relationship management skills to build and retain customer loyalty. • Establish and monitor customer excellence goals. Executive Presentations • Prepare and present quarterly reports to executive management. • Use executive presentations to depict operational, financial and quality performance. • Respond to executive questions providing on-going data collection, analysis and trending. 5/07 - 10/07 WESTPORT HEALTHCARE CENTER, Westport, CT A 120 bed nursing and rehab center. FOOD SERVICE MANAGER • Responsible for management of entire kitchen staff. • Oversaw all meal preparation, ordering, inventory, special diets, and planned events/banquets. 11/06 - 5/07 DANBURY HEALTHCARE CENTERS, Danbury, CT A 180 bed nursing and rehab center. NURSING HOME ADMINISTRATOR • Managed a $2 million, recently refurbished 60 bed sub-acute unit. • Directed multiple departments including clinical care, human resources, finance, technology, quality control, and community outreach. • Managed Medicare and Medicaid with revenues of $18.3 million. • Oversaw interdisciplinary staff of RN's, LPN's, OT's, PT's, and speech therapists. • Directed key clinical services including orthopedic rehab, palliative care, respiratory care, restorative programs, post-acute recovery, wound care, and skilled nursing. • Negotiated contracts for additional services including ambulance, psychologist, pharmacy, medical director, dentist, podiatrist, Danbury Hospital Lab, etc. • Developed and implemented community outreach and marketing initiatives to maximize awareness of facility amenities and services. • Ensured strategic partnerships with referral sources achieving near or at full capacity. 7/04 - 7/05 WESTPORT HEALTH CARE CENTER, Westport, CT GOLDEN HILL HEALTH CARE CENTER, Milford, CT ADMINISTRATOR-IN-TRAINING • Participated in department meetings to discuss goals, performance deficiencies, and corrective actions. • Conducted observations in key functional areas including human resources, case management, regulatory compliance, quality assurance, and finance. 6/03 - 11/06 HALL NEIGHBORHOOD HOUSE, Bridgeport, CT A non-profit children's center serving 1,000 families. FOOD SERVICE MANAGER/ACCOUNTING • Responsible for 35,000 meals per month and 1,000 children daily. • Prepared monthly USDA/CACFP financials. • Developed budgets, prepared grant writing and expense reduction. • Handled community relations, family education, community workshops, and support for multiple community programs. 02/92 - 2003 CARE ONE, Milford, CT A nursing and rehab center. DEPARTMENT HEAD, Nutritional Services • Budgeted records, controls and financial reports. • Interviewed, hired, trained, disciplined, and scheduled a staff of 25. • Purchased food and non-food supplies.
• Ran MBO's and CQI audits. AFFILIATIONS: American College Healthcare Administrators; Culinary Federation Silver Medal; Johnson and Wales Cooperative Program References available upon request

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CROWLANDresume2015

  • 1. CHARLES D. ROWLAND, LNHA 76 Laurel Street West Haven, CT 06516 (860) 510-2593 Email: crow5@att.net PROFILE: Senior management experience in healthcare contract food service combined with long-term healthcare management. QUALIFICATIONS: • Strategic visionary, communicating clear objectives and providing guidance at all levels. • Excellent leadership skills, building consensus and support for shared goals. • Outstanding operational management skills, focusing on cost efficiencies, productivity, total quality, and bottom-line profitability. • Strong advocate of teamwork, performance excellence and continuous improvement. EDUCATION: UNIVERSITY OF CONNECTICUT Graduate Certificate in LONG-TERM HEALTHCARE MANAGEMENT, September 2005 UNIVERSITY OF NEW HAVEN Bachelor of Science in BUSINESS ADMINISTRATION, January 2004 JOHNSON AND WALES Associates Degree – CULINARY ARTS, June 1989 LICENSE: Licensed Nursing Home Administrator, 2007 CERTIFICATIONS: ServSafe Certified; Certified Dietary Manager; Qualified Food Operator WORK EXPERIENCE: 12/07 – 01/15 HEALTHCARE SERVICE GROUP, INC., Bensalem, PA A provider of outsourced services (food service management) to a variety of health care centers. REGIONAL MANAGER Direct key operational functions for a multi-state territory. Operations Management • Direct a team of 7 District Managers, a Regional RD, and a Regional Sales Director supporting 65 food service accounts in all of New England and New York. • Work in collaboration with senior management to establish quantifiable goals and performance metrics to encourage staff accountability for results. • Conduct on-going quality, compliance and operational audits to identify opportunities for positive change, cost efficiencies, productivity, and profitability. • Oversee facility specific functions including Long Term Care survey process, plans of correction, resource allocation, marketing efforts, Union negotiations and multiple human resource functions. • Work with information technology resources to customize reports, identify performance trends and formulate a proactive versus reactive approach to problem resolution. Human Resources • Develop and implement policies and procedures covering recruitment, staffing, employee relations, and benefits. • Ensure strict compliance with federal and state laws including EEO and affirmative action, family leave, ADA sexual harassment, etc. • Facilitate grievance and arbitration hearings, working with union officials and management to render disciplinary decisions. • Plan and coordinate employee orientations covering policies, procedures, benefits, and collective bargaining agreements. • Develop and implement manpower planning, staffing analysis and succession planning. Finance • Prepare, track and control an operating budget of $50 million annually. • Review budget variance reports to ensure strict compliance on a month-to-month basis. • Implement cost controls to avoid cost overruns. • Improved profit margins from 2% to 10% since 2008. Sales/Marketing • Serve as a key participant during sales presentations. • Utilize financial models to capture estimated costs, projected savings to client companies, and estimate
  • 2. profit margins for each prospective account. CHARLES D. ROWLAND, LHHA Page 2 Resumé Continued WORK EXPERIENCE: (Continued) Sales/Marketing (Continued) • Effectively utilized relationship management skills to build and retain customer loyalty. • Establish and monitor customer excellence goals. Executive Presentations • Prepare and present quarterly reports to executive management. • Use executive presentations to depict operational, financial and quality performance. • Respond to executive questions providing on-going data collection, analysis and trending. 5/07 - 10/07 WESTPORT HEALTHCARE CENTER, Westport, CT A 120 bed nursing and rehab center. FOOD SERVICE MANAGER • Responsible for management of entire kitchen staff. • Oversaw all meal preparation, ordering, inventory, special diets, and planned events/banquets. 11/06 - 5/07 DANBURY HEALTHCARE CENTERS, Danbury, CT A 180 bed nursing and rehab center. NURSING HOME ADMINISTRATOR • Managed a $2 million, recently refurbished 60 bed sub-acute unit. • Directed multiple departments including clinical care, human resources, finance, technology, quality control, and community outreach. • Managed Medicare and Medicaid with revenues of $18.3 million. • Oversaw interdisciplinary staff of RN's, LPN's, OT's, PT's, and speech therapists. • Directed key clinical services including orthopedic rehab, palliative care, respiratory care, restorative programs, post-acute recovery, wound care, and skilled nursing. • Negotiated contracts for additional services including ambulance, psychologist, pharmacy, medical director, dentist, podiatrist, Danbury Hospital Lab, etc. • Developed and implemented community outreach and marketing initiatives to maximize awareness of facility amenities and services. • Ensured strategic partnerships with referral sources achieving near or at full capacity. 7/04 - 7/05 WESTPORT HEALTH CARE CENTER, Westport, CT GOLDEN HILL HEALTH CARE CENTER, Milford, CT ADMINISTRATOR-IN-TRAINING • Participated in department meetings to discuss goals, performance deficiencies, and corrective actions. • Conducted observations in key functional areas including human resources, case management, regulatory compliance, quality assurance, and finance. 6/03 - 11/06 HALL NEIGHBORHOOD HOUSE, Bridgeport, CT A non-profit children's center serving 1,000 families. FOOD SERVICE MANAGER/ACCOUNTING • Responsible for 35,000 meals per month and 1,000 children daily. • Prepared monthly USDA/CACFP financials. • Developed budgets, prepared grant writing and expense reduction. • Handled community relations, family education, community workshops, and support for multiple community programs. 02/92 - 2003 CARE ONE, Milford, CT A nursing and rehab center. DEPARTMENT HEAD, Nutritional Services • Budgeted records, controls and financial reports. • Interviewed, hired, trained, disciplined, and scheduled a staff of 25. • Purchased food and non-food supplies.
  • 3. • Ran MBO's and CQI audits. AFFILIATIONS: American College Healthcare Administrators; Culinary Federation Silver Medal; Johnson and Wales Cooperative Program References available upon request