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- 1. NIZAMUDDIN ANSARI E-Mail: anizamuddin@gmail.com Phone: +91- 9222284645 IT Operations | Network Systems Administration | IT Infrastructure Management Versatile, high-energy technocrat with a successful background in setting a direction for major systems to establish and transform operational excellence Target Location: Mumbai P R O F I L E S U M M A R Y • Offering comprehensive experience in global planning and effective management of end-to-end IT Infrastructure and Network Administration • Displayed excellence in managing complex network design, configuration, deployment, administration, management and troubleshooting complex security configuration • Maintained network & systems by managing product and capability roadmaps, establishing maintenance procedures, and working with systems administrators and other engineers to perform regular network maintenance • Expertise in management of multiple technology service areas of IT Infrastructure, outsourcing which enables the management of many complex business processes to seamlessly optimize and manage event driven processes • Leveraged proficiency in analysing information system needs, evaluating end-user requirements, custom designing network solutions and troubleshooting complex information systems management • Successful in maintaining focus on achieving bottom-line results while formulating & implementing advanced technology-based business solutions • An effective communicator with excellent relationship management skills and strong analytical, problem-solving & organizational skills C O R E C O M P E T E N C I E S Infrastructure Management System Administration IT Service Delivery Network Administration Risk Management System Support O R G A N I S A T I O N A L E X P E R I E N C E Ola Cab, as System Administrator L2 (Team lead) Since Sep’14 Key Result Areas: • Monitoring the network performance including maintenance, upgrades, and back-up/recovery responsibilities including software, hardware & network equipment (firewall, VPN, call server, application, lease line and PRI lines) • Ascertaining that IT systems, applications, and communication equipment within the organisation are managed and maintained in accordance with documented processes, procedures, guidelines, and instructions • Managing MPLS & PRI line to manage call volume in call center, setting-up and maintaining existing/new offices • Managed design, operation, configuration and installation of HP ProLiant Rack Mountable Dl380, Dl360 Server and Dell 710; Cisco Switches like 2960x and 3850 with Stacking; configuring ,VC Zoiper and X-Lite and so on , created audio codes and MediaGatway for SIP • Configurating Firewall, Cyberoam 100ing 200ing and so on at different branch locations and remote managing and troubleshooting for IPSec VPN connectivity with all locations • Understanding the, Automatic Call Distributor (ACD), Computer Telephony Integration (CTI),IVR, Predictive Dialer, Inbound and Outbound • Effectively monitoring NMS tools like Analyser, Packets Analyser Wireshark, PRTG and so on • Navigating the use of controls, tools and best practices for the network security devices to identify anomalous events and security infractions that may exploit system vulnerabilities thereby reducing their impact • Administering operations for rendering & achieving quality services; managing customer grievances, resolving queries & issues within TAT, advising alternate solutions to problems and ensuring adherence to SLA • Directing the development of business continuity plans and implementation of disaster recovery, risk mitigation, change management & service improvement plans • Adept in directing productive cross-functional teams using interactive and motivational leadership that spurs people to willingly give 110% effort and loyalty • Understand the business as an integrated system, the relations between the functional areas, and long-range planning, implementation and control
- 2. • Astutely formulating policies and planning recommendations to the management, decides or guides courses of action in operations by staff / employees • Analyzing the requirements for manpower and team members for executing the project. Conducting job analysis and hiring professionals for expert services for the projects. • Guiding and mentoring the team for enhancing their professional skills and serving the purpose of the organization as well • Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to clients’ complaints and undertaking steps for effectively resolving them • Interacting with the customers to gather their feedback regarding the product satisfaction Highlights: • Conducted systems analysis on Active Directory,and Systems in a virtual environment along with warranty work, troubleshooting, and emergency repairs which minimized end-user impact and downtime • Member of the team that successfully integrated servers into network during the office and server relocation • Led IT Team with around 9 members at Mumbai location and ensured management network over internet Newel InfoTech Pvt. Ltd., as Server Admin Jan’14-14 Key Result Areas: • Monitored and maintained HP ProLiant Rack Mountable Dl380 G8 and 560 Servers and so on • Configured and tuned the system performance • Managed Enclosures C7000 with Bl460C Servers • Installed and configured Windows • Checked and updated firmware of Blade Servers and Rack Mountable Servers Highlights: Newel InfoTech Pvt. Ltd., as System/Network and Team Lead Jan’07-13 Key Result Areas: • Worked through complex EVA Array and SAN which may involve operating System, Servers HBA, SAN Switches FC components and storage and so on • Managed enclosures C7000 with Bl460C Servers • Configured networks devices like HP Procure Switches 2848, 2650, Edge Manageable i.e. Dlink Switches and Vlan; NCDEX and MCX 2Mbps MPLS LL Terminate on Cisco 1700 series Backup BRI • RAS & VPN configuring and managed troubleshooting • Set up active Directory Services (ADS) & managed users GPO and application deployment • Installed EPO 4.5 MacAfee and managed Symantec Antivirus • Created of RAID sets (mirrors, stripes, Spare set and so on), RAID, SAN and NAS • Troubleshot & assisted local LAN & WAN connectivity problems • Monitored ISA 2005 rules management • Traded Software of ORION, National Stock Exchange (NEAT) and BOLT P R E V I O U S E X P E R I E N C E Network Infotech, as System Engineer NetEquity Pvt. Ltd., as System Engineer A C A D E M I C D E T A I L S • Bachelors in Arts from University in 2009 C E R T I F I C A T I O N S • Cisco Certified Network Associate (CCNA) • ITIL_V3_Foundation • Advance DCHN+ from JetKing I T S K I L L S
- 3. • File servers (NFS, Samba), Network organization services (DNS, DHCP), Email Services, Call Server, Cisco IOS, Linux, Red Hat, Windows 2000, Windows 2008 ,Windows XP • Network Protocols: ARP, FTP,TCP & UDP, Voice Protocols: SIP,TDM • Routing, Switching, Access-lists, (ISDN), IP Addressing and Sub-netting. Configuration & maintenance of Cisco • Routers, switches and Cyberoam UTM, Solarwind and HP Insight Manager Unix Utilities like, VMware, HP Integrated Light Out, Team Viewer and VNC viewer • Drishti (Ameyo), Asterisk and SIP P E R S O N A L D E T A I L S Date of Birth: 3rd May 1977 Languages Known: English & Hindi Mailing Address: Flat No.-403, Plot No.119, Primrose Arcade, Kharghar, Navi Mumbai-410210