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CV NANA 2017

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This document provides a summary of Nana Wambui Kimemia's professional experience and qualifications. It includes her contact information, a profile highlighting her skills and experience in business development, operations, and customer relations. It also lists her roles as Managing Director of a consulting firm, Project Management Senior Manager at Chase Bank, and Branch Operations Manager. Her achievements in these roles involved successfully implementing projects, centralizing operations, developing training programs, and exceeding performance targets.

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Nana Wambui Kimemia Address: P.O. Box 9149 00200 Office Tel: +254735 162 881 Nairobi Mobile: +254 710 935 104 Kenya E-mail: wananany@hotmail.com nana.kimemia@gmail.com Personal Profile An energetic, self-driven Operations and Business Development practitioner with over 10 years of both strategic and operational experience in organizations. A strong customer relations background with experience in project management, managing a huge credit portfolio, developing customer service culture, Strategic planning, Forecasting, Performance management, Change management, Recruitment & Selection. Able to use own initiative and work as part of a team. Proven leadership skills, including managing and motivating teams to achieve departmental and organizational objectives. Noted as an effective communicator at all levels within the organization. Decision maker and adept strategist with strong start up and exceptional ability to resolve complex business challenges and improve profitability by minimizing expenses and increasing revenue. Strong proficiency in developing corporate strategy, policy and process documents, development and adherence of standards Key Skills • Training • Project Management • Performance Management • Change Management • Forecasting • Developing a Service Culture • Strategic Planning Planning & Organization • Trained in Project Management methodology and have successfully delivered local projects which require attention to detail and end to end process management in process centralization and leading the largest team in system changeover. Also successfully championed centralization. • Currently Project Manager of a Bank initiative to open a new bank in an emerging market in a different country, Customer Relationship Management tool, Data enrichment among others. • Breaks work and projects into key activities; identifies priorities and milestones, as well as resource, timing and cost implications Team Leadership • Able to translate company strategy into actionable plans for the team and inspire people to deliver results beyond expectations by managing 21 assistant managers operationally. • Plays a highly influential role in nurturing positive organizational culture that focuses on creating the right environment for people and teams to flourish. Recognizes team and individual contribution Drive for Results:
• Demonstrable track record of exceeding role requirements evidenced by high performance demonstrated by the special assignment given. • Identifies obstacles to achieving the organization’s strategy; anticipates and overcomes barriers in order to complete important tasks on time • Increased Hurlingham branch deposit level by 1.6 B in four months Coaching and Mentoring: • Proactively creates inspiring, challenging and relevant development opportunities and translates them into clear, mutually agreed targets and monitors progress • Selects communication methods based on the needs of the recipients in order to assess strengths and weaknesses and thus agree on development targets • Mentoring colleagues and over 8 colleagues currently hold managerial positions in the organization, with proven positive outcomes in their personal development over the past 4 years Analytical Thinking: • Recognizes trends and developments and their consequences for the company and team, and sets new priorities. Measures performance on a regular basis and adjusts team goals where necessary • Identifies need for improvement and takes appropriate actions Career Summary: Key Responsibilities and Achievements Managing Director - E Arrow Consulting Group Ltd January 2014 to date The Elecktra Arrow Consulting Group Ltd provides top-quality consulting services, corporate event management, professional development and training amongst other services. We are dedicated to providing insight and quality services to the corporate industry in Africa in line with economic development goals. We offer the following services: • SME Strategy & Business Process Consulting • Business Talent Outsourcing • Professional and Management Development Services ( Training included) Achievements  Conducted Bank Operations training in Alfa Commercial Bank in Juba South Sudan, Women in Leadership in James Finlay Kenya , Leadership and Life Mapping at Akili Dada and excellent Customer Experience at the Apollo Group, Strategic Mapping for SME’s and Human Resource: The SME nightmare?  Working with the following SME’s in strategy and operations  Dreamcast GMBH, Crosslife Movement , Mwafaka Entertainment ltd .
Chase Bank (K) Ltd Project Management Senior Manager February 2013 to Sept 2014 Responsible for the overall project and its successful completion. To succeed in this responsibility, I have worked closely with the Project Sponsor to ensure that adequate resources are applied. I have also had the responsibility for planning and ensuring that the project is successfully completed on time, within budget, and at an acceptable level of quality and solely responsible for its execution. • Implementing the project management policy framework and procedures. • Acquiring resources required to perform work. • Maintaining staff technical proficiency and productivity, and provide training where required. • Establishing and maintain quality in the project. • Identifying and procure tools to be used on the project. Responsible for several key Bank projects to grow business and enhance efficiency and serve as the project manager for venturing the Islamic bank wing in an emerging market, Chase bank express outlets and agency banking, Data enrichment for the bank and Customer Relationship Management tool. Achievements: • Customer relationship management software implementation which the bank has tried to do so for 5 years but failed. Moved completion date from December 2013 to 1st September. Project at 80% completion. • Data enrichment is a project that is at 75% completion and this has never been achieved for the 4 times we have tried it. • Successfully running (as per the schedule and qualitatively) the Core Banking Software implementation of Chase Iman our Islamic wing which shall be implemented in an emerging market. Central Processing Unit Senior Manager (Operations) February 2012 to February 2013 Responsible for the inception of back office Operations Section in HQ having transferred banking back office duties from the 21 branches and centralizing the process. Achieved by supporting and managing the Assistant Branch Managers (21 managers )activities so that consistent standards of service excellence are met through quality monitoring practices, workforce management and implementation of continuous improvement initiatives and ensuring process ownership both centrally and in the branch through synergies. Key responsibilities: • Manage Operations business plan, budgetary process and cost control, with OPEX allocation of
• Forecast Operations workload and manage service level KPIs. Analyse operational trends and real time activities; take appropriate prompt action in order to maintain superior service delivery. • Constantly re-engineer process to align with the business strategy • Develop central processing unit contact processes to ensure prompt resolution of customer queries • Develop team skills & competencies required to ensure efficiency, effectiveness and customer complaint resolution. • Coordinate dept. training on products, services and systems • Maintain contact & build consensus with other departments for quick complaints resolution • Provide support customer experience through operational efficiency through technology • Achievements: • Successfully implemented centralization in the bank and trained the branches in the same. • Developed processes that supported the centralized structure and SOP for branches in light with the new centralised operations. • Enrolled into HQ sponsored Coaching & Mentoring program for Senior Managers: monthly face to face interaction and weekly email correspondence to discuss progress with a personal coach assigned. • Team member in the bank’s Operations Risk Committee (ORCO)which constantly reviews the security, operations and business risks of the bank. Branch Operations Manager June 2011- February 2012 Responsible for coordinating operations for our 21 branches, Achieved by supporting and managing the Assistant Branch Managers 21 activities so that consistent standards of service excellence are met through quality monitoring practices, workforce management and implementation of continuous improvement initiatives and ensuring process ownership and synergy. Key responsibilities: • Operations Strategy and policy implementation. • Ensure compliance with cash ratio requirement. • In-charge of the Bank’s remittances. • Branch Cash management and distribution • Branch Monitoring. • Communication & relationship management. • Record management and reporting. • Training & staff development • Performance management & compliance • Cost focus to drive improvement in the cost to revenue ratio. • Branches and assets safely guarded against preventable loss. • Regular checks made to ensure that Branches are adequately staffed to provide a prompt and effective service to their customers. • Any lapses in the application of routine, risk and loss control procedures highlighted by Audit and Risk Control officers to be addressed in consultation with the Branch management.
• Participation and support to the various business initiatives and rollout of new/enhanced products. Achievements: • Successfully ensured the culture of compliance to internal controls and adherence to the highest standards of quality both within the processes and Excellency in services to clients in conjunction with the audit, risk and general inspection team. • Developed in partnership with HR team, a comprehensive training program for Assistant Branch Managers that entailed leadership, developing a performance driven culture to financial reporting and interpretation. • Enrolled into HQ sponsored Coaching & Mentoring program for Assistant Branch Managers: monthly face to face interaction and weekly email correspondence to discuss progress with a personal coach assigned. • Team Leader in Systems Migration & Upgrading Project 2011, in charge of cut-over activities , with a key deliverable in overseeing cut-over and rapid activation of disaster recovery plan and handling post go live issues. • Member of the Customer Experience Team incorporated by the CEO to ensure that the customer points of contact at the bank were fulfilling experiences to ensure satisfaction. • Member of the Branch Resourcing team that overlooked strategically where the bank should strategically plant branches and oversaw the implementation of the same. Branch Manager-Chase Bank (K) Ltd August 2009- July 2011 Achievements:  Managed 3 branches in the bank. City Centre which had the largest portfolio n the bank and sing handedly generated 334m in profits in the year 2011 and the bank declared 350M profits for the year.  Hurlingham branch which I managed for 4 months and deposits grew by over 1 Billion.  Eastleigh Branch which I had been sent to clean up due to internal challenges. March 2006 to November 2007 Senior Support officer- Cash and operations Qualifications and Professional Development Education Course/Qualification Provider Year • Bachelor of Arts, Business Studies and Sociology Kenyatta University 2005 – 2007 • Kenya Certificate of Secondary Education Mama Ngina Girls High School 1992 – 1995 Relevant Trainings Attended • SME lending Tom Lawton Aug 2010
• Effective Selling Skills Training Workshop Raiser Group 2010 • Balanced Score CardAltima Africa 2008-2010 • Effective Customer Care Leaders in ActionOctober 2007 • Women in Leadership Series(WILS)| Strathmore Business School|2010 • Leadership Sunny Bindra | 2011 • New Managers Leadership Programme | Strathmore Business School|2011 • Six Seconds EQ- 2016 • CWEP Cohort II – U.S.I.U 2015-2016 Professional Affiliations Member – Bankers without Borders- Grameen Foundation References Paul Sesi Ian W. King'ara Chase Bank(K)Ltd United Bank for Africa Head of Service Delivery and Alternate channels Head of Operations P.O.Box 18189 00100 GPO P.O.Box 3370 00100 Nairobi Mobile Phone No. +254 0712-364290 Mobile: +254-732-602003 psesi@chasebank.co.ke Ian.King'ara@ubagroup.com Catherine Kamau Lores Group Limited. HR consultant Mobile Phone No. +254 0722 830 158 catherine.kamau@loresgroup.net

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CV NANA 2017

  • 1. Nana Wambui Kimemia Address: P.O. Box 9149 00200 Office Tel: +254735 162 881 Nairobi Mobile: +254 710 935 104 Kenya E-mail: wananany@hotmail.com nana.kimemia@gmail.com Personal Profile An energetic, self-driven Operations and Business Development practitioner with over 10 years of both strategic and operational experience in organizations. A strong customer relations background with experience in project management, managing a huge credit portfolio, developing customer service culture, Strategic planning, Forecasting, Performance management, Change management, Recruitment & Selection. Able to use own initiative and work as part of a team. Proven leadership skills, including managing and motivating teams to achieve departmental and organizational objectives. Noted as an effective communicator at all levels within the organization. Decision maker and adept strategist with strong start up and exceptional ability to resolve complex business challenges and improve profitability by minimizing expenses and increasing revenue. Strong proficiency in developing corporate strategy, policy and process documents, development and adherence of standards Key Skills • Training • Project Management • Performance Management • Change Management • Forecasting • Developing a Service Culture • Strategic Planning Planning & Organization • Trained in Project Management methodology and have successfully delivered local projects which require attention to detail and end to end process management in process centralization and leading the largest team in system changeover. Also successfully championed centralization. • Currently Project Manager of a Bank initiative to open a new bank in an emerging market in a different country, Customer Relationship Management tool, Data enrichment among others. • Breaks work and projects into key activities; identifies priorities and milestones, as well as resource, timing and cost implications Team Leadership • Able to translate company strategy into actionable plans for the team and inspire people to deliver results beyond expectations by managing 21 assistant managers operationally. • Plays a highly influential role in nurturing positive organizational culture that focuses on creating the right environment for people and teams to flourish. Recognizes team and individual contribution Drive for Results:
  • 2. • Demonstrable track record of exceeding role requirements evidenced by high performance demonstrated by the special assignment given. • Identifies obstacles to achieving the organization’s strategy; anticipates and overcomes barriers in order to complete important tasks on time • Increased Hurlingham branch deposit level by 1.6 B in four months Coaching and Mentoring: • Proactively creates inspiring, challenging and relevant development opportunities and translates them into clear, mutually agreed targets and monitors progress • Selects communication methods based on the needs of the recipients in order to assess strengths and weaknesses and thus agree on development targets • Mentoring colleagues and over 8 colleagues currently hold managerial positions in the organization, with proven positive outcomes in their personal development over the past 4 years Analytical Thinking: • Recognizes trends and developments and their consequences for the company and team, and sets new priorities. Measures performance on a regular basis and adjusts team goals where necessary • Identifies need for improvement and takes appropriate actions Career Summary: Key Responsibilities and Achievements Managing Director - E Arrow Consulting Group Ltd January 2014 to date The Elecktra Arrow Consulting Group Ltd provides top-quality consulting services, corporate event management, professional development and training amongst other services. We are dedicated to providing insight and quality services to the corporate industry in Africa in line with economic development goals. We offer the following services: • SME Strategy & Business Process Consulting • Business Talent Outsourcing • Professional and Management Development Services ( Training included) Achievements  Conducted Bank Operations training in Alfa Commercial Bank in Juba South Sudan, Women in Leadership in James Finlay Kenya , Leadership and Life Mapping at Akili Dada and excellent Customer Experience at the Apollo Group, Strategic Mapping for SME’s and Human Resource: The SME nightmare?  Working with the following SME’s in strategy and operations  Dreamcast GMBH, Crosslife Movement , Mwafaka Entertainment ltd .
  • 3. Chase Bank (K) Ltd Project Management Senior Manager February 2013 to Sept 2014 Responsible for the overall project and its successful completion. To succeed in this responsibility, I have worked closely with the Project Sponsor to ensure that adequate resources are applied. I have also had the responsibility for planning and ensuring that the project is successfully completed on time, within budget, and at an acceptable level of quality and solely responsible for its execution. • Implementing the project management policy framework and procedures. • Acquiring resources required to perform work. • Maintaining staff technical proficiency and productivity, and provide training where required. • Establishing and maintain quality in the project. • Identifying and procure tools to be used on the project. Responsible for several key Bank projects to grow business and enhance efficiency and serve as the project manager for venturing the Islamic bank wing in an emerging market, Chase bank express outlets and agency banking, Data enrichment for the bank and Customer Relationship Management tool. Achievements: • Customer relationship management software implementation which the bank has tried to do so for 5 years but failed. Moved completion date from December 2013 to 1st September. Project at 80% completion. • Data enrichment is a project that is at 75% completion and this has never been achieved for the 4 times we have tried it. • Successfully running (as per the schedule and qualitatively) the Core Banking Software implementation of Chase Iman our Islamic wing which shall be implemented in an emerging market. Central Processing Unit Senior Manager (Operations) February 2012 to February 2013 Responsible for the inception of back office Operations Section in HQ having transferred banking back office duties from the 21 branches and centralizing the process. Achieved by supporting and managing the Assistant Branch Managers (21 managers )activities so that consistent standards of service excellence are met through quality monitoring practices, workforce management and implementation of continuous improvement initiatives and ensuring process ownership both centrally and in the branch through synergies. Key responsibilities: • Manage Operations business plan, budgetary process and cost control, with OPEX allocation of
  • 4. • Forecast Operations workload and manage service level KPIs. Analyse operational trends and real time activities; take appropriate prompt action in order to maintain superior service delivery. • Constantly re-engineer process to align with the business strategy • Develop central processing unit contact processes to ensure prompt resolution of customer queries • Develop team skills & competencies required to ensure efficiency, effectiveness and customer complaint resolution. • Coordinate dept. training on products, services and systems • Maintain contact & build consensus with other departments for quick complaints resolution • Provide support customer experience through operational efficiency through technology • Achievements: • Successfully implemented centralization in the bank and trained the branches in the same. • Developed processes that supported the centralized structure and SOP for branches in light with the new centralised operations. • Enrolled into HQ sponsored Coaching & Mentoring program for Senior Managers: monthly face to face interaction and weekly email correspondence to discuss progress with a personal coach assigned. • Team member in the bank’s Operations Risk Committee (ORCO)which constantly reviews the security, operations and business risks of the bank. Branch Operations Manager June 2011- February 2012 Responsible for coordinating operations for our 21 branches, Achieved by supporting and managing the Assistant Branch Managers 21 activities so that consistent standards of service excellence are met through quality monitoring practices, workforce management and implementation of continuous improvement initiatives and ensuring process ownership and synergy. Key responsibilities: • Operations Strategy and policy implementation. • Ensure compliance with cash ratio requirement. • In-charge of the Bank’s remittances. • Branch Cash management and distribution • Branch Monitoring. • Communication & relationship management. • Record management and reporting. • Training & staff development • Performance management & compliance • Cost focus to drive improvement in the cost to revenue ratio. • Branches and assets safely guarded against preventable loss. • Regular checks made to ensure that Branches are adequately staffed to provide a prompt and effective service to their customers. • Any lapses in the application of routine, risk and loss control procedures highlighted by Audit and Risk Control officers to be addressed in consultation with the Branch management.
  • 5. • Participation and support to the various business initiatives and rollout of new/enhanced products. Achievements: • Successfully ensured the culture of compliance to internal controls and adherence to the highest standards of quality both within the processes and Excellency in services to clients in conjunction with the audit, risk and general inspection team. • Developed in partnership with HR team, a comprehensive training program for Assistant Branch Managers that entailed leadership, developing a performance driven culture to financial reporting and interpretation. • Enrolled into HQ sponsored Coaching & Mentoring program for Assistant Branch Managers: monthly face to face interaction and weekly email correspondence to discuss progress with a personal coach assigned. • Team Leader in Systems Migration & Upgrading Project 2011, in charge of cut-over activities , with a key deliverable in overseeing cut-over and rapid activation of disaster recovery plan and handling post go live issues. • Member of the Customer Experience Team incorporated by the CEO to ensure that the customer points of contact at the bank were fulfilling experiences to ensure satisfaction. • Member of the Branch Resourcing team that overlooked strategically where the bank should strategically plant branches and oversaw the implementation of the same. Branch Manager-Chase Bank (K) Ltd August 2009- July 2011 Achievements:  Managed 3 branches in the bank. City Centre which had the largest portfolio n the bank and sing handedly generated 334m in profits in the year 2011 and the bank declared 350M profits for the year.  Hurlingham branch which I managed for 4 months and deposits grew by over 1 Billion.  Eastleigh Branch which I had been sent to clean up due to internal challenges. March 2006 to November 2007 Senior Support officer- Cash and operations Qualifications and Professional Development Education Course/Qualification Provider Year • Bachelor of Arts, Business Studies and Sociology Kenyatta University 2005 – 2007 • Kenya Certificate of Secondary Education Mama Ngina Girls High School 1992 – 1995 Relevant Trainings Attended • SME lending Tom Lawton Aug 2010
  • 6. • Effective Selling Skills Training Workshop Raiser Group 2010 • Balanced Score CardAltima Africa 2008-2010 • Effective Customer Care Leaders in ActionOctober 2007 • Women in Leadership Series(WILS)| Strathmore Business School|2010 • Leadership Sunny Bindra | 2011 • New Managers Leadership Programme | Strathmore Business School|2011 • Six Seconds EQ- 2016 • CWEP Cohort II – U.S.I.U 2015-2016 Professional Affiliations Member – Bankers without Borders- Grameen Foundation References Paul Sesi Ian W. King'ara Chase Bank(K)Ltd United Bank for Africa Head of Service Delivery and Alternate channels Head of Operations P.O.Box 18189 00100 GPO P.O.Box 3370 00100 Nairobi Mobile Phone No. +254 0712-364290 Mobile: +254-732-602003 psesi@chasebank.co.ke Ian.King'ara@ubagroup.com Catherine Kamau Lores Group Limited. HR consultant Mobile Phone No. +254 0722 830 158 catherine.kamau@loresgroup.net