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CV1_2

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nadia hany

Howida Hassan is an experienced hospitality professional with over 18 years of experience in luxury 5-star hotels in Egypt. She is seeking a suitable position that utilizes her skills in food and beverage, customer service, supervision, and operations management. Her background includes roles as Assistant F&B Manager, Bar Manager, and various food service positions. She is bilingual in Arabic and English and has strong computer skills.

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HOWIDA HASSAN Cairo, Egypt / Tel: 00201141733062 hassan_howida69@yahoo.co.uk hassan_howaida69@hotmail.com Summary _____________________________________________________________________ Please find herewith attached my CV for your kind review and consideration; to obtain a suitable position, I am extremely interested in obtaining a chance to become part of your team, as you have seen from my CV, I have experience more than 18 years in deluxe five stars hotels where I consistently met or exceeded the annual key performance objectives, during this period I have developed skills relevant to F&B Product knowledge and quality customer service as I interact effectively with internal or external customers delivering the service on time and efficiently representing friendly. Highlights _____________________________________________________________________ Staff Development Talent Customer Oriented Strong Leader Full Service Restaurant Background Supervisory Skills Proven Sales Record Operations Management Adaptable Employee Recruitment Experiment Bilingual (Arabic & English) Accomplishment _____________________________________________________________________ • Efficiently operated two high volume restaurants with combined staff and restaurant professionals. • Recognized as one of the top ten Restaurant Managers in the hotel. • Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales from previous year. Education _____________________________________________________________________ Communication Institute ( 2 years ) Experience
_____________________________________________________________________ Key Responsibilities: 1. Training employees on all aspects of service and selling techniques 2. Planning, assigning and directing work 3. Appraising performance, rewarding and providing corrective action, 4. Addressing complaints and resolving problems for both employees and guests 5. Assisting with the financial aspects of the outlets operation, including the successful identification of expense reduction through cost control. 6. Ensuring the continuous and accurate participation of the outlets service operation; recording production and operational data on specified forms 7. Preparing a variety of reports and letters utilizing personal computer system and equipment. 8. Maintaining of all outlets, lounges, service bars and storage areas 9. Ensuring compliance with health and safety standards, and keeping outlets sufficiently stocked with supplies 10. Approving and overseeing all outlets requisitions, inventories, bar par levels, transfers, cocktail parties, time and locations, cost control, opening/closing bar hours and working schedules. 11. Team leader Assistant F&B manager Feb 2015 ROHANOU HOTEL Marisa alam Assistant F&B manager Jan 2013 Royal Paradise Hotel -Sharm El Sheikh
BAR Manager Jun 2009 - Aug 2012 Louis Tiran Hotel - Sharm El Sheikh Bars Manager Aug 2007 - Jun 2009 Sheraton Cairo Hotel Head Bar Tender Apr 2005 - Jul 2007 Movenpick El Guna Hotel - Hurghada Senior Supervisor Nov 2002- Mar 2005 Marriot Mirage Hotel – Cairo Captain May 2000 - Oct2002 Al Safir Hotel Bahrain Hostess Nov 1997- May 2000 Sheraton Heliopolis Hotel Waitress Aug 1995- May 1997 Semiramis Inter-Continental Cairo Training & Self Development SKILLS _____________________________________________________________________ • Food & Beverage Production • Food & Beverage Skills • Train the Trainer • Food & Beverage Up selling • Service Leader Ship • Customer Service • Excellent customer service skills • Commercial awareness • Flexibility • Good interpersonal skills • Communication skills • Problem-solving skills • Teamwork skills Computer Skills _____________________________________________________________________ Office 2010(Excel, Word, Power Points) Opera Fidelio
Micros Personal Details _____________________________________________________________________ Place of Birth: Cairo, Egypt Nationality: Egyptian Marital Status: Single DATE of birthday: 11-9-69

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CV1_2

  • 1. HOWIDA HASSAN Cairo, Egypt / Tel: 00201141733062 hassan_howida69@yahoo.co.uk hassan_howaida69@hotmail.com Summary _____________________________________________________________________ Please find herewith attached my CV for your kind review and consideration; to obtain a suitable position, I am extremely interested in obtaining a chance to become part of your team, as you have seen from my CV, I have experience more than 18 years in deluxe five stars hotels where I consistently met or exceeded the annual key performance objectives, during this period I have developed skills relevant to F&B Product knowledge and quality customer service as I interact effectively with internal or external customers delivering the service on time and efficiently representing friendly. Highlights _____________________________________________________________________ Staff Development Talent Customer Oriented Strong Leader Full Service Restaurant Background Supervisory Skills Proven Sales Record Operations Management Adaptable Employee Recruitment Experiment Bilingual (Arabic & English) Accomplishment _____________________________________________________________________ • Efficiently operated two high volume restaurants with combined staff and restaurant professionals. • Recognized as one of the top ten Restaurant Managers in the hotel. • Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales from previous year. Education _____________________________________________________________________ Communication Institute ( 2 years ) Experience
  • 2. _____________________________________________________________________ Key Responsibilities: 1. Training employees on all aspects of service and selling techniques 2. Planning, assigning and directing work 3. Appraising performance, rewarding and providing corrective action, 4. Addressing complaints and resolving problems for both employees and guests 5. Assisting with the financial aspects of the outlets operation, including the successful identification of expense reduction through cost control. 6. Ensuring the continuous and accurate participation of the outlets service operation; recording production and operational data on specified forms 7. Preparing a variety of reports and letters utilizing personal computer system and equipment. 8. Maintaining of all outlets, lounges, service bars and storage areas 9. Ensuring compliance with health and safety standards, and keeping outlets sufficiently stocked with supplies 10. Approving and overseeing all outlets requisitions, inventories, bar par levels, transfers, cocktail parties, time and locations, cost control, opening/closing bar hours and working schedules. 11. Team leader Assistant F&B manager Feb 2015 ROHANOU HOTEL Marisa alam Assistant F&B manager Jan 2013 Royal Paradise Hotel -Sharm El Sheikh
  • 3. BAR Manager Jun 2009 - Aug 2012 Louis Tiran Hotel - Sharm El Sheikh Bars Manager Aug 2007 - Jun 2009 Sheraton Cairo Hotel Head Bar Tender Apr 2005 - Jul 2007 Movenpick El Guna Hotel - Hurghada Senior Supervisor Nov 2002- Mar 2005 Marriot Mirage Hotel – Cairo Captain May 2000 - Oct2002 Al Safir Hotel Bahrain Hostess Nov 1997- May 2000 Sheraton Heliopolis Hotel Waitress Aug 1995- May 1997 Semiramis Inter-Continental Cairo Training & Self Development SKILLS _____________________________________________________________________ • Food & Beverage Production • Food & Beverage Skills • Train the Trainer • Food & Beverage Up selling • Service Leader Ship • Customer Service • Excellent customer service skills • Commercial awareness • Flexibility • Good interpersonal skills • Communication skills • Problem-solving skills • Teamwork skills Computer Skills _____________________________________________________________________ Office 2010(Excel, Word, Power Points) Opera Fidelio
  • 4. Micros Personal Details _____________________________________________________________________ Place of Birth: Cairo, Egypt Nationality: Egyptian Marital Status: Single DATE of birthday: 11-9-69