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CV_Jahnavee Chitte (1)

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Jahnavee Chitte has over 6 years of experience in UX research and design, interaction design, and product design. She has worked as a contract UX designer and product designer for companies like Sapient and GE Healthcare. Currently, she works as a freelance UX/Interaction designer. Some of her responsibilities include user research, prototyping, usability testing, and project management.

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Jahnavee Chitte Education Work time line Summary Masters in Product Design 2007-2010 National Institute of Design, Ahmedabad, India Contract UX Designer Sapient, May 2015 - July 2016 Flat 10, 39 Reculver road London, SE16 2RW jahnavee.c@gmail.com 0044- 7851470756 Contract UX Designer Sapient, Sept 2013 - April 2014 Product Designer GE Healthcare, July 2009 - Jan 2010 Architect- Trainee Somaya and Kallapa associates, June 2006 - Oct I have over 6 years of design experience with proven expertise in UX Research & Design, Interaction design and Product Design. As an experience designer I’ve had the opportunity to work on a wide range of platforms including desktop applications, websites, responsive web interfaces and mobile applications; both native and web based. I have worked on projects as team lead in a corporate environment as well as a freelancer with design agen- cies. I can efficiently communicate design concepts and ideas to clients and take a project ahead towards completion. I have a methodological approach towards design which includes research, business and user requirement analysis, use of best practices, creating personae and user stories, detailing task flows, creating concepts, designing low and high fidelity wire frames, usability testing and working with designers and technical teams to build a solution. Bachelors in Architecture 2002- 2007 Pune University, India Maternity break May 2014 - April 2015 Sr. UX Designer Cognizant, February 2010 - July 2013 Design Intern Tata Elxsi, Nov 2008 - Dec 2008 UX Designer | Interaction Designer
UX Design projects Projects as a UX team lead Awards Interests Work samples Skills UX research projects Marketing website for business intelligence products A business intelligence organisation that has multiple verticals under one umbrella wanted to create a central place for all its brands for marketing purpose. A responsive marketing hub was proposed which would be the entry point for existing as well as potential customers. A scalable solution of modules and templates for building different pages of the marketing hub was designed. Work as a UX designer with an agile team along side a UX manager, visual designers, content strategist and BAs. Define requirements and identify and create unique modules and templates for those requirements. Create and the annotate high fidelity wireframes and reference to content source. Cre- ate a high fidelity prototype for user testing. Be involved in all design reviews and feedback sessions. Redesign of functionalities for billing and payments Design a responsive user experience for customers and call centre servicing agents to enable consistency while using various media of communication. Redesign existing function- ality as well as new functionality as per proposed experience guidelines. Create design scamps and task flows from business require- ments. Create prototypes in Axure for multiple break points and user profiles. Work with frontend agile team, business and marketing team and back end architects together to finalise the UX. Conduct usability testing for each of the functionalities designed. Brand website for haircare products Design a brand website for the client to showcase entire prod- uct portfolio along with informative content for customers. Develop scalable responsive templates and pages by design- ing components for AEM platform. Design product hub pages that cater to customer needs. Design product detail pages by integrating product reviews and e-commerce functionality from third party APIs. Create prototypes in Axure for multiple break points. Present concepts to business team and work with platform architects, and front end developers, to finalise the best possible solution. Usability testing for a telecommunication client As a lead UX designer my responsibilities were to design script for users to carry out the given tasks for the pages to be tested. Create a prototype to support the script. Conduct face to face usability testing. Capturing all the data in an excel sheet and video. Analysing the data to identify pain points as well as posi- tives. Presenting the inferences and solutions to the client in visual format. Usability testing for business intelligence products website As a UX designer my responsibilities were to create a pixel perfect high fidelity prototype in Axure for the website. Include the interaction of the entire usability testing script. Review the usability testing script. Analyse the captured data and suggest necessary improvisations in the design Customer Servicing Application Propose a digital solution to transform the retail customer banking experience from“Transactional”to a“Relationship”. Key challenge was to design a customer focused experience on a digital slate (iPAD), thereby bringing the bank to the customer, keeping in mind a multi-stake holder, multi-product, multi-market, multi-currency and multi-segment customer. As a design lead, understand the user and business goals. Translate requirements to the UI team and ideate design concepts to be presented to the client. Manage the UX team, Estimation of time lines, efforts for new requirements and managing existing deliveries. Cognizant Interactive ASP- Spot Award for March 2011 - For exceptional delivery Cognizant ASPirational Excellence Awards for the year 2012 - For maintaining, managing and expanding a client account Indian classical dance, Books related to Human psychology and behaviour, DIY art, Designing and making paper lamps from waste recycled paper. http://www.mediawarp.co.uk/ Well conversant with prototyping software like Axure, Omnigraffle and Visio. Acquainted with other design software like Adobe Illus- trator, InDesign and Photoshop User Research, User Testing, Heuristic Evalu- ation, UX best practices, Requirement analy- sis, creating low and high fidelity wire frames and interactive prototypes, Project manage- ment and Team management. Effective communication skills for presenting concepts and ideas by providing design rationale. Easy adaptability to any new soft- ware required. Mobile Website- Strategy and Design The scope of the project consisted of providing a complete front end solution for a insurance client with respect to device capability, navigation flow, IA optimization, content optimiza- tion, overall look and feel, HTML development and integration with client CMS. As a offshore lead, carry out desk research for competitive bench marking. Working with on site lead designer to devel- op strategy for mobile website. Define structure of the touch phones and keypad phones and design separate set of wire frames for each. Generating low and high fidelity wire frames which cater to user needs and usability issues.

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CV_Jahnavee Chitte (1)

  • 1. Jahnavee Chitte Education Work time line Summary Masters in Product Design 2007-2010 National Institute of Design, Ahmedabad, India Contract UX Designer Sapient, May 2015 - July 2016 Flat 10, 39 Reculver road London, SE16 2RW jahnavee.c@gmail.com 0044- 7851470756 Contract UX Designer Sapient, Sept 2013 - April 2014 Product Designer GE Healthcare, July 2009 - Jan 2010 Architect- Trainee Somaya and Kallapa associates, June 2006 - Oct I have over 6 years of design experience with proven expertise in UX Research & Design, Interaction design and Product Design. As an experience designer I’ve had the opportunity to work on a wide range of platforms including desktop applications, websites, responsive web interfaces and mobile applications; both native and web based. I have worked on projects as team lead in a corporate environment as well as a freelancer with design agen- cies. I can efficiently communicate design concepts and ideas to clients and take a project ahead towards completion. I have a methodological approach towards design which includes research, business and user requirement analysis, use of best practices, creating personae and user stories, detailing task flows, creating concepts, designing low and high fidelity wire frames, usability testing and working with designers and technical teams to build a solution. Bachelors in Architecture 2002- 2007 Pune University, India Maternity break May 2014 - April 2015 Sr. UX Designer Cognizant, February 2010 - July 2013 Design Intern Tata Elxsi, Nov 2008 - Dec 2008 UX Designer | Interaction Designer
  • 2. UX Design projects Projects as a UX team lead Awards Interests Work samples Skills UX research projects Marketing website for business intelligence products A business intelligence organisation that has multiple verticals under one umbrella wanted to create a central place for all its brands for marketing purpose. A responsive marketing hub was proposed which would be the entry point for existing as well as potential customers. A scalable solution of modules and templates for building different pages of the marketing hub was designed. Work as a UX designer with an agile team along side a UX manager, visual designers, content strategist and BAs. Define requirements and identify and create unique modules and templates for those requirements. Create and the annotate high fidelity wireframes and reference to content source. Cre- ate a high fidelity prototype for user testing. Be involved in all design reviews and feedback sessions. Redesign of functionalities for billing and payments Design a responsive user experience for customers and call centre servicing agents to enable consistency while using various media of communication. Redesign existing function- ality as well as new functionality as per proposed experience guidelines. Create design scamps and task flows from business require- ments. Create prototypes in Axure for multiple break points and user profiles. Work with frontend agile team, business and marketing team and back end architects together to finalise the UX. Conduct usability testing for each of the functionalities designed. Brand website for haircare products Design a brand website for the client to showcase entire prod- uct portfolio along with informative content for customers. Develop scalable responsive templates and pages by design- ing components for AEM platform. Design product hub pages that cater to customer needs. Design product detail pages by integrating product reviews and e-commerce functionality from third party APIs. Create prototypes in Axure for multiple break points. Present concepts to business team and work with platform architects, and front end developers, to finalise the best possible solution. Usability testing for a telecommunication client As a lead UX designer my responsibilities were to design script for users to carry out the given tasks for the pages to be tested. Create a prototype to support the script. Conduct face to face usability testing. Capturing all the data in an excel sheet and video. Analysing the data to identify pain points as well as posi- tives. Presenting the inferences and solutions to the client in visual format. Usability testing for business intelligence products website As a UX designer my responsibilities were to create a pixel perfect high fidelity prototype in Axure for the website. Include the interaction of the entire usability testing script. Review the usability testing script. Analyse the captured data and suggest necessary improvisations in the design Customer Servicing Application Propose a digital solution to transform the retail customer banking experience from“Transactional”to a“Relationship”. Key challenge was to design a customer focused experience on a digital slate (iPAD), thereby bringing the bank to the customer, keeping in mind a multi-stake holder, multi-product, multi-market, multi-currency and multi-segment customer. As a design lead, understand the user and business goals. Translate requirements to the UI team and ideate design concepts to be presented to the client. Manage the UX team, Estimation of time lines, efforts for new requirements and managing existing deliveries. Cognizant Interactive ASP- Spot Award for March 2011 - For exceptional delivery Cognizant ASPirational Excellence Awards for the year 2012 - For maintaining, managing and expanding a client account Indian classical dance, Books related to Human psychology and behaviour, DIY art, Designing and making paper lamps from waste recycled paper. http://www.mediawarp.co.uk/ Well conversant with prototyping software like Axure, Omnigraffle and Visio. Acquainted with other design software like Adobe Illus- trator, InDesign and Photoshop User Research, User Testing, Heuristic Evalu- ation, UX best practices, Requirement analy- sis, creating low and high fidelity wire frames and interactive prototypes, Project manage- ment and Team management. Effective communication skills for presenting concepts and ideas by providing design rationale. Easy adaptability to any new soft- ware required. Mobile Website- Strategy and Design The scope of the project consisted of providing a complete front end solution for a insurance client with respect to device capability, navigation flow, IA optimization, content optimiza- tion, overall look and feel, HTML development and integration with client CMS. As a offshore lead, carry out desk research for competitive bench marking. Working with on site lead designer to devel- op strategy for mobile website. Define structure of the touch phones and keypad phones and design separate set of wire frames for each. Generating low and high fidelity wire frames which cater to user needs and usability issues.