D con international pvt ltd company profile
- 1. OUTSOURCING @ ITS BEST
- 2. AGENDAD’Con International OverviewServices DeliveryOperations, Training & Quality OverviewTechnologyWhy D’Con International ?Services.
- 3. OVERVIEWD'Con International is managed and owned by a Dynamic Entrepreneur Sunit Dere with vast experience in the BPO Industry. D'Con International was started in 2007, with a view to excel in the BPO industry. With an experience of more than 5 years under his belt, this entrepreneur is already making their presence felt in the BPO industry D'Con International is backed up with experienced and skilled team, who have consistently met clients requirement.With Fortune 500 Companies as their clients, D'Con International delivers Honest Performance and Quality consistently.We believe in maintaining transparent and loyal relationship with our clients.Apart from consulting we are also into project management and recruitment.
- 4. SERVICE DELIVERYVoice Processes(Inbound/Outbound Services)Customer Services
- 5. Up selling
- 7. Collections
- 8. Online Office SupportNon-Voice ProcessesData Entry
- 9. E-mail & Chat Support
- 11. Internet Based ServicesOPERATIONS PROCESS OVERVIEWOverview Recruitment Process
- 15. Culture & Work Environment
- 16. Communication
- 17. Empowerment
- 18. Benefits OPERATIONS STRUCTURE1 QA is assigned per 20 agents
- 19. Recruitment Process, Performance Management & GrowthPerformance Management SystemMonthly Score CardPerformance review on completion of probationAnnual Performance ReviewCareer Growth & DevelopmentTeam Leader-OperationsQuality AnalystTrainerTeam ManagerAssistant Manager- OperationsAssistant Manager- QualityOperations Manager Business Unit HeadRecruitment for Call Centre Executives
- 20. Retention of Talent, Culture & Work Environment, Communication.CommunicationOpen House Induction ProgramsCEO’s appreciation lettersPerformance Review MeetingsWeekly Meetings with Quality AnalystsRetention of TalentD’Con International puts lot of effort on retention of talent as our employees are of greatest value to us. We retain talent by providing carrier opportunities, learning, rewards, and lateral growth options.Culture & work EnvironmentOpen Door PolicyConstant Interaction with Employees Fair & Equal opportunity
- 21. TrainingCultural TrainingAmerican, U.K, Australian
- 22. Geography
- 24. Lifestyle
- 25. Voice & Accent Training(US, UK, Australia)
- 26. Grammar & Sentence Construction
- 27. Sounds
- 28. Intonation
- 29. Rate of Speech: Pause/Pace
- 30. Pronunciation Soft Skills Rapport Building
- 35. Computer Skills
- 38. Microsoft Office – Excel, Word & Power Point.QUALITY OVERVIEWAgents Training & Feedback for Quality Focus.Quality TrainingC-Sat TrainingCall CoachingCustomer Service Customer Types Role Play and SimulationHandling Difficult CallersHold ProceduresTransfer ProceduresQA to Agents Ratio 1:20In-Depth Training and Feedback in Following AreasClient Quality Requirements and Programs
- 39. C-Sat and Survey Fundamentals
- 40. Coaching Skills & How to Give Effective FeedbackQA’s are the best preforming agents who are promoted to a QA role after appraisals.
- 41. TECHNOLOGYInternet Connections: 2Mbps 1:1 (Tata & Bharti)Operating System: WindowsDialer: Inbound/Outbound CapabilitiesCabling: Cat 6, Fiber Optic Back BoneWorkstations: Dell/HP/HCLServer: Dell/HPAll systems have anti-virus, firewall and password protection to restrain unauthorized access.
- 42. WHY D’CON INTERNATIONAL?We believe that outsourcing benefits go beyond operational efficiency; we not only simplify your task but also lower your cost. In a dynamic business environment, where increasing globalization challenges business viability and growth, we provide service to drive greater strategic effectiveness and business value beyond the scope of the outsourcing agreement.Whether it is a major strategic or operational need or an organizational challenge our management team and key associates have significant profundity, experience, understanding and expertise which ensure that we bring tremendous value addition to our clients’ businesses. From Search marketing to product content services to website programming and channel feed management services we run the whole gamut to help you achieve the perfect blend of information and customer experience. So your customers are better informed, and engaged in an environment that lends credibility, trust and comfort.Our clients recognize us as a provider of quality innovative solutions, for our depth of domain expertise & experience, for delivering on time and our strong processes & systems. This is reflected in our culture that is performance driven & result oriented, with the accent on superior execution.
- 44. Outsourcing/ConsultingD'Con International is into the consulting business from 3 yrs. We deal in Inbound, Outbound, Data entry projects.We have an expertise in the outsourcing business. We have clients across the globe that helps us to provide the best service in the industry. We can provide a great deal of campaigns (International and Domestic) to existing BPO's and new BPO setups. We have an experienced team of engineers, trainers, technicians, experienced agents, software programmers and developers which would help you in setting up a new BPO and improve the working of your existing setup.We can give the best in the outsourcing business. Interested parties can get in touch with us and we would make the best use of the opportunity provided to us.
- 45. TECHNOLOGICAL PROCUREMENTD'Con International provides all the necessary technical help required for an existing center and a new center setup.
- 46. Having set up array of centers across India D’Con International has priority dealer discounts from the top most dialer companies providing solutions in India.
- 47. We can procure the entire technical requirement (Hardware & Software) from our dealers across the globe at a better prices and better deals.PROJECT MANAGEMENT As consultants in leadership and management, we are objective to bring a change in your process.
- 48. We bring insightful perspectives, skills and experience.
- 49. Whether you need to reorganize a business, develop a new team, work on a new initiative, or solve a problem, we help you manage your project with creativity and effectiveness.D’Con InternationalD’Con International Pvt. Ltd.1304/03 Mayuresh Cosmos,Sector 11, CBD Belapur,Navi Mumbai 400 614,IndiaContact:Sunit DereInd: +91- 982-053-1230U.S: +1 - 347-983-2475Skype: sunit.dereAim: sunitdereEmail: dconinternational@gmail.com
- 50. THANK YOU