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Daffodil Software-Sharepoint Capability Document

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Ashok Surendran

Daffodil Software provides IT services including software development, consulting, and staffing. They have expertise in SharePoint development and have developed various custom SharePoint applications and solutions for clients. These include a CRM, project management system, incident management system, document management system, claim management system, and document tracking system. Daffodil has experience delivering SharePoint solutions using various engagement models and has offices in several countries.

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Microsoft SharePoint Capability Document Software Consulting | Software Development | Contract Staffing (+ 91-124-663-0100 | 8 www.daffodilsw.com | * info@daffodilsw.com
Overview • About Daffodil • What We Do • Daffodil’s IT Services – Software Development – Software Consulting – Contract Staffing • Daffodil’s SharePoint Product Development Portfolio • Featured Customers • Daffodil’s Presence © Daffodil Sofware 2013 2
About Daffodil • Daffodil Software is an innovation driven IT services provider with a global presence • Cater to a broad range of web, mobile, enterprise and cloud technologies with a highly skilled workforce of 250+ employees • Current customer base includes Global 500 Enterprises, Large Financial Institutions, Telecom Heavyweights, State Governments, International News Agencies, National Personalities, TV Celebrities, and some rapidly growing Software Companies and Start-ups © Daffodil Sofware 2013 3
Affiliations and Certifications Partner alliances with Microsoft, IBM, Acquia and EMC2 Google Cloud Service Partner & Google Apps Reseller Joyent (Node.JS) Partner Amazon Web Services Registered Partner Member - NASSCOM ASSOCHAM, DCC, Drupal Association • ISO 9001:2008 certified • • • • • © Daffodil Software Ltd. 2013 4
We help Enterprises and Software Companies build great solutions around Web, Mobile and Cloud © Daffodil Sofware 2013 5
Product Development © Daffodil Sofware 2013 6
SharePoint Product Development Daffodil’s core focus around SharePoint has been Product Development Daffodil has helped over a dozen clients in developing their products on SharePoint © Daffodil Sofware 2013 7
Daffodil’s SharePoint Services • • • • • • • • SharePoint Implementation & Customization Web parts Development & Customization SharePoint Workflow Management & Development SharePoint Content Management & Publishing SharePoint Branding & User Interface Customizations Infopath Forms Development SharePoint Enterprise Portals and Business Intelligence SharePoint Online Custom Solutions Development © Daffodil Sofware 2013 8
Engagement Models & Scope Basic Engagement Models • Time & Material basis • Fixed Cost • Resource Augmentation Models for Fresh Implementations • Onshore • Offshore Reduced • Co-shore Operations Cost Decreased time to market Offshore Development Centre: ADVANTAGES Concentration on Innovation & Marketing Transparent Team Selection © Daffodil Sofware 2013 9
SharePoint Product Development Portfolio CRM Customization Scrum-based Project Management System Claim Management System Incident Management System Electronic Document Management System (EDMS) Document Tracking System © Daffodil Sofware 2013 10
Project Brief 1 : CRM Customization Client Profile Our Client is one of the leading consulting companies of Norway, focused on consulting, technology and management services, having a varied customer base from small local businesses to large international corporations. The Challenge Customer Relationship management is the strongest and the most efficient approach in maintaining and creating relationships with customers. Development of this type of bonding drives the business to new levels of success. Every company is unique—vision, processes, and business model, plus the singular advantages of products and services— it’s obvious why CRM customization is essential for success. The Client needed a solution that can easily adapt to work the way they do, the Client needed a fully customized CRM. © Daffodil Sofware 2013 11
Project Brief 1 : CRM Customization The Solution Daffodil applied its expertise to develop a fully customized CRM for its Client from scratch. The solution uses SharePoint Foundation 2010 which provides a wide-ranging platform to develop solutions. The solution was designed to be user friendly. Custom dashboard tabs were created from our own custom controls using Java Script and Ajax for responsive UI. Dynamic as well as detailed tabs with the functionality to create custom tabs were also part of the CRM. The CRM also allowed the client to monitor what tasks are completed and what are to be completed through the Project Level Information tab which displays tasks, milestones etc. © Daffodil Sofware 2013 12
Project Brief 2 : Scrum Based Project Management System Daffodil brought into play its expertise to develop an application built on the principals of Scrum Development methodology. This application covers the life cycle of any product from 'End to End User Story' and follows the sequence below: • Assignment of 'End to End User Story' to release of the product • Assignment of 'End to End User Story' to 'User Stories' • Assignment of 'User Story' to development team • Assignment of 'User Story' to tasks • Assignment of 'User Story' to testing of product The application also includes a 'Test Management' part from where the test structure can be created separately for each release of each product. It is also capable of providing information to various people or stakeholders and can also be used to measure and justify the level of effort required to complete the project(s). © Daffodil Sofware 2013 13
Project Brief 2 : Scrum Based Project Management System Typical requirements may include: • Tasks lists for people, and allocation schedules for resources • Overview information on how long tasks will take to complete • Early warning of any risks to the project • Information on workload, for planning holidays • Evidence • Historical information on how projects have progressed, and in particular, how actual and planned performance are related • Optimum utilization of available resource Scrum is an interactive, incremental methodology for project management, a unique system design that facilitates analysis and collective management of the entire project portfolio, including resources, contacts, tasks, and data from a single, centralized location. SharePoint Foundation 2010 provides an extensible platform to develop these solutions where people work together and derive results most effective to them. © Daffodil Sofware 2013 14
Project Brief 3 : Incident Management System Daffodil put in place a front-end Incident Management tool that enables the customer to lodge their issues virtually. The lodged issue is then denoted by a unique individual ticket which is then passed onto a customer care representative (by the concerned manager) who can mark it as resolved once it is. The customer automatically receives a notification of the resolution thereafter. In addition to quick response time and internal transparency for every step in the incident management process, the tool allows our Client to significantly reduce contact center costs. The tool also allows customer tracking, as for each call it automatically captures important information. The system facilitates examination of the overall performance through relevant reported data such as response time, initial contact resolutions, and the usefulness of disseminated solutions. © Daffodil Sofware 2013 15
Project Brief 3 : Incident Management System The tool uses SharePoint Foundation 2010 that provides an extensible platform to develop solutions. Designated lists and libraries can contain millions of items. It also allows building various workflow scenarios' to improve the overall Incident management process. The System also manages various incidents reported by customers and the internal team to provide an interactive platform to customers where they can track the incident easily. Managers can also track the progress and time spent on each incident. Technologies: SharePoint Foundation 2010 © Daffodil Sofware 2013 16
Project Brief 4 : Electronic Document Management System (EDMS) The EDMS application designed in WSS 3.0 involved records management based on the standards specified. Document creation based on specific codes, custom search (including meta tag search) for documents, document disposal process, managing the codes and templates were major modules in the project. A board meeting workflow was also designed to keep track of agenda schedules and agenda items with an interaction with documents module. Custom application pages were created for creation and uploading of documents, meta tag search, search results, CSV export, Quick Folder access, linking documents to meeting agenda items, configuration. It also involved maintenance of all the content types and templates for the application. The application also included creation of configuration module to set up the different features and creation of windows SharePoint solution package for installation of all the features of the application. Technologies: C#, WSS 3.0, SharePoint © Daffodil Sofware 2013 17
Project Brief 5 : Claim Management System The goal of this application is to provide a less intrusive process to manage the various Vendor related tasks by the Customer Security staff. As such, the focus of this solution is to minimize the amount of touchpoints required to assign and manage Vendor tasking. The system was designed to automate this process, allowing the system to create tasks that can be assigned to vendors inside the system. The vendor will then be able to log into the system and update and track their progress in resolving the issue. Once the vendor completes their work, the Customer staff will be notified and be required to approve the work. Once the work is approved, the task is closed and the system automatically closes corresponding Ops Log record that created the initial task. Technologies: SharePoint 2007, .Net, Visual Studio 2005, SQL Server 2005 © Daffodil Sofware 2013 18
Project Brief 6: Document Tracking System The application was developed for the Educational Institutions. This system facilitates the administrator to view, update, edit, approve and also helped to monitor and track the progress of the different application forms. The System can also track the name of the user and the date on which a particular document was edited. Only three departments have the right to access the application i.e. Faculty, Finance and IT department. The end user can only review displayed information and has no right to make any changes. The information was displayed in form of text, Dynamic Flash content and video. Technologies: C#, WSS 3.0, SharePoint © Daffodil Sofware 2013 19
Some of the Brands Daffodil has helped © Daffodil Sofware 2013 20
Daffodil’s Presence Dublin, Ireland Fremont, CA, USA Dubai, UAE Gurgaon & Hisar, India Singapore Kuala Lampur, Malaysia Wellington, New Zealand © Daffodil Sofware 2013 21
Daffodil Software Inc., 4908 - Roselle Common, Fremont, CA - 94536 ,USA 8 www.daffodilsw.com | * info@daffodilsw.com © Daffodil Sofware 2013 22

More Related Content

Daffodil Software-Sharepoint Capability Document

  • 1. Microsoft SharePoint Capability Document Software Consulting | Software Development | Contract Staffing (+ 91-124-663-0100 | 8 www.daffodilsw.com | * info@daffodilsw.com
  • 2. Overview • About Daffodil • What We Do • Daffodil’s IT Services – Software Development – Software Consulting – Contract Staffing • Daffodil’s SharePoint Product Development Portfolio • Featured Customers • Daffodil’s Presence © Daffodil Sofware 2013 2
  • 3. About Daffodil • Daffodil Software is an innovation driven IT services provider with a global presence • Cater to a broad range of web, mobile, enterprise and cloud technologies with a highly skilled workforce of 250+ employees • Current customer base includes Global 500 Enterprises, Large Financial Institutions, Telecom Heavyweights, State Governments, International News Agencies, National Personalities, TV Celebrities, and some rapidly growing Software Companies and Start-ups © Daffodil Sofware 2013 3
  • 4. Affiliations and Certifications Partner alliances with Microsoft, IBM, Acquia and EMC2 Google Cloud Service Partner & Google Apps Reseller Joyent (Node.JS) Partner Amazon Web Services Registered Partner Member - NASSCOM ASSOCHAM, DCC, Drupal Association • ISO 9001:2008 certified • • • • • © Daffodil Software Ltd. 2013 4
  • 5. We help Enterprises and Software Companies build great solutions around Web, Mobile and Cloud © Daffodil Sofware 2013 5
  • 7. SharePoint Product Development Daffodil’s core focus around SharePoint has been Product Development Daffodil has helped over a dozen clients in developing their products on SharePoint © Daffodil Sofware 2013 7
  • 8. Daffodil’s SharePoint Services • • • • • • • • SharePoint Implementation & Customization Web parts Development & Customization SharePoint Workflow Management & Development SharePoint Content Management & Publishing SharePoint Branding & User Interface Customizations Infopath Forms Development SharePoint Enterprise Portals and Business Intelligence SharePoint Online Custom Solutions Development © Daffodil Sofware 2013 8
  • 9. Engagement Models & Scope Basic Engagement Models • Time & Material basis • Fixed Cost • Resource Augmentation Models for Fresh Implementations • Onshore • Offshore Reduced • Co-shore Operations Cost Decreased time to market Offshore Development Centre: ADVANTAGES Concentration on Innovation & Marketing Transparent Team Selection © Daffodil Sofware 2013 9
  • 10. SharePoint Product Development Portfolio CRM Customization Scrum-based Project Management System Claim Management System Incident Management System Electronic Document Management System (EDMS) Document Tracking System © Daffodil Sofware 2013 10
  • 11. Project Brief 1 : CRM Customization Client Profile Our Client is one of the leading consulting companies of Norway, focused on consulting, technology and management services, having a varied customer base from small local businesses to large international corporations. The Challenge Customer Relationship management is the strongest and the most efficient approach in maintaining and creating relationships with customers. Development of this type of bonding drives the business to new levels of success. Every company is unique—vision, processes, and business model, plus the singular advantages of products and services— it’s obvious why CRM customization is essential for success. The Client needed a solution that can easily adapt to work the way they do, the Client needed a fully customized CRM. © Daffodil Sofware 2013 11
  • 12. Project Brief 1 : CRM Customization The Solution Daffodil applied its expertise to develop a fully customized CRM for its Client from scratch. The solution uses SharePoint Foundation 2010 which provides a wide-ranging platform to develop solutions. The solution was designed to be user friendly. Custom dashboard tabs were created from our own custom controls using Java Script and Ajax for responsive UI. Dynamic as well as detailed tabs with the functionality to create custom tabs were also part of the CRM. The CRM also allowed the client to monitor what tasks are completed and what are to be completed through the Project Level Information tab which displays tasks, milestones etc. © Daffodil Sofware 2013 12
  • 13. Project Brief 2 : Scrum Based Project Management System Daffodil brought into play its expertise to develop an application built on the principals of Scrum Development methodology. This application covers the life cycle of any product from 'End to End User Story' and follows the sequence below: • Assignment of 'End to End User Story' to release of the product • Assignment of 'End to End User Story' to 'User Stories' • Assignment of 'User Story' to development team • Assignment of 'User Story' to tasks • Assignment of 'User Story' to testing of product The application also includes a 'Test Management' part from where the test structure can be created separately for each release of each product. It is also capable of providing information to various people or stakeholders and can also be used to measure and justify the level of effort required to complete the project(s). © Daffodil Sofware 2013 13
  • 14. Project Brief 2 : Scrum Based Project Management System Typical requirements may include: • Tasks lists for people, and allocation schedules for resources • Overview information on how long tasks will take to complete • Early warning of any risks to the project • Information on workload, for planning holidays • Evidence • Historical information on how projects have progressed, and in particular, how actual and planned performance are related • Optimum utilization of available resource Scrum is an interactive, incremental methodology for project management, a unique system design that facilitates analysis and collective management of the entire project portfolio, including resources, contacts, tasks, and data from a single, centralized location. SharePoint Foundation 2010 provides an extensible platform to develop these solutions where people work together and derive results most effective to them. © Daffodil Sofware 2013 14
  • 15. Project Brief 3 : Incident Management System Daffodil put in place a front-end Incident Management tool that enables the customer to lodge their issues virtually. The lodged issue is then denoted by a unique individual ticket which is then passed onto a customer care representative (by the concerned manager) who can mark it as resolved once it is. The customer automatically receives a notification of the resolution thereafter. In addition to quick response time and internal transparency for every step in the incident management process, the tool allows our Client to significantly reduce contact center costs. The tool also allows customer tracking, as for each call it automatically captures important information. The system facilitates examination of the overall performance through relevant reported data such as response time, initial contact resolutions, and the usefulness of disseminated solutions. © Daffodil Sofware 2013 15
  • 16. Project Brief 3 : Incident Management System The tool uses SharePoint Foundation 2010 that provides an extensible platform to develop solutions. Designated lists and libraries can contain millions of items. It also allows building various workflow scenarios' to improve the overall Incident management process. The System also manages various incidents reported by customers and the internal team to provide an interactive platform to customers where they can track the incident easily. Managers can also track the progress and time spent on each incident. Technologies: SharePoint Foundation 2010 © Daffodil Sofware 2013 16
  • 17. Project Brief 4 : Electronic Document Management System (EDMS) The EDMS application designed in WSS 3.0 involved records management based on the standards specified. Document creation based on specific codes, custom search (including meta tag search) for documents, document disposal process, managing the codes and templates were major modules in the project. A board meeting workflow was also designed to keep track of agenda schedules and agenda items with an interaction with documents module. Custom application pages were created for creation and uploading of documents, meta tag search, search results, CSV export, Quick Folder access, linking documents to meeting agenda items, configuration. It also involved maintenance of all the content types and templates for the application. The application also included creation of configuration module to set up the different features and creation of windows SharePoint solution package for installation of all the features of the application. Technologies: C#, WSS 3.0, SharePoint © Daffodil Sofware 2013 17
  • 18. Project Brief 5 : Claim Management System The goal of this application is to provide a less intrusive process to manage the various Vendor related tasks by the Customer Security staff. As such, the focus of this solution is to minimize the amount of touchpoints required to assign and manage Vendor tasking. The system was designed to automate this process, allowing the system to create tasks that can be assigned to vendors inside the system. The vendor will then be able to log into the system and update and track their progress in resolving the issue. Once the vendor completes their work, the Customer staff will be notified and be required to approve the work. Once the work is approved, the task is closed and the system automatically closes corresponding Ops Log record that created the initial task. Technologies: SharePoint 2007, .Net, Visual Studio 2005, SQL Server 2005 © Daffodil Sofware 2013 18
  • 19. Project Brief 6: Document Tracking System The application was developed for the Educational Institutions. This system facilitates the administrator to view, update, edit, approve and also helped to monitor and track the progress of the different application forms. The System can also track the name of the user and the date on which a particular document was edited. Only three departments have the right to access the application i.e. Faculty, Finance and IT department. The end user can only review displayed information and has no right to make any changes. The information was displayed in form of text, Dynamic Flash content and video. Technologies: C#, WSS 3.0, SharePoint © Daffodil Sofware 2013 19
  • 20. Some of the Brands Daffodil has helped © Daffodil Sofware 2013 20
  • 21. Daffodil’s Presence Dublin, Ireland Fremont, CA, USA Dubai, UAE Gurgaon & Hisar, India Singapore Kuala Lampur, Malaysia Wellington, New Zealand © Daffodil Sofware 2013 21
  • 22. Daffodil Software Inc., 4908 - Roselle Common, Fremont, CA - 94536 ,USA 8 www.daffodilsw.com | * info@daffodilsw.com © Daffodil Sofware 2013 22