35. Requirement to Deploy – Data Objects
IT
Initiative
Requirement
Source
Logical
Service
Test
Case
Defect
Service
Release
Service
Release
Blueprint
Build Build
Package
From
Proposal
S2P
From Demand
S2P
R2D
36. 7. Project – Example
Natural Weight Loss project plan Example
R2D
47. Request to Fulfill
Modern, consumption-driven engagement model goes beyond traditional IT service request
Connecting various consumers with goods and services they need to drive productivity and innovation
R2F
48. Request to Fulfill – Data Objects
Shopping
Card
Fulfillment
Request
Desired
Service
Offer
Service
Catalog
Entry
Usage
Record
Chargeback
Contract
Chargeback
Record
Subscription
Request
User
Profile
From Service
Release
Blueprint
>
>
R2F
58. 22. Fulfillment Execution – Example
Request Fulfillment , Update Pizza ingredient Asset Repository Example
R2F
59. 23. Usage – Example
Screen Time Usage Report iPhone Example (Screen Time)
R2F
60. Detect to Correct
Provides a framework for the work of IT operations integrating its Functions
Overview of business IT operations and services delivered by this Value Stream.
D2C
61. Detect to Correct – Data Objects
Service
Contract
Incident
Run Book RFC
Actual
Service
Service
Monitor
Event
Problem
D2C
78. 31. Diagnostics & Remediation – Example
Run book Example ( Manual – Automated)
D2C
79. 31. Diagnostics & Remediation – Example
Run book steps to investigate and diagnostic
D2C
80. 3. Roles & Responsibilities
Sample Detailed IT Roles
81. 1. Enterprise Architect (Domain Architect) Discover Assess Execute Improve
- Roles
- Major Certifications
- Assess Enterprise Baseline Architecture
- Define Target State of Enterprise & Gap Analysis
- Define Architecture Roadmap & Implementation Plan
- Govern Architecture Compliance
- Continuous Improvement based on Changed Business Needs
- Togaf 9.2
- Zackman
- Archimate 3.0
- IT4IT / ITIL
- SAFE
- Bizbok (CBA)
- SOA/Microservice Architect
- Big Data & Data Science
- Cloud Computing
82. 2. ITSM Engineer Discover Assess Execute Improve
- IT4IT
- ITIL V4
- Roles
- Major Certifications
- Facilitate end-to-end service workflow and system integration designed to simplify
and enhance the customer support experience
- Responsible for IT Operations Management ( Incident , Problem , Event , … )
Other ITIL Practices
83. 3. Project Manager/Scrum Master/Product Owner Discover Assess Execute Improve
- PMP
- Prince 2
- Scrum
- Agile
- CMMI
- SAFE
- Roles
- Major Certifications
- Scrum Master Lead and coach Agile adoption & Plan for Implementation
- Scrum Master Implement changes and steps to increase the team’s productivity.
- Scrum Master Clear Team Obstacles.
- Product Owner is focal point for Product with Business Team.
- Product Owner Monitor / Prioritize Product Backlog Items with Team.
84. 4. System/Business Analyst Discover Assess Execute Improve
- UML ( Use Case , Activity Diagrams)
- BPMN
- Roles
- Major Certifications
- Document requirements, create use cases and process models.
- Conduct workshops to elicit requirements both functional and Non-Functional.
- Engage with business stakeholders to make processes more efficient.
- Communicate and document system changes to the business
- Participates in development of project plan/timeline
- CBAP
- CCBA
85. 5. Software Architect Discover Assess Execute Improve
- UML
- SOA / Microservice Architecture
- Roles
- Major Certifications
- Bridge gaps between Analyst and Developer.
- Design Application/Solution detailed Architecture Viewpoints
( Module view , Component View , Physical View).
- Monitor Development compliance with Architecture blueprints.
86. 6. User Experience Designer Discover Assess Execute Improve
- Scripting Languages ( Jquery , Angular , Node.js , .. )
- FrontEnd Scripts (HTML5 , CSS , …)
- Design Tools ( Photoshop , Flash , …)
- Roles
- Major Certifications
- Understand product specifications and user psychology
- Conduct concept and usability testing and gather feedback
- Create personas through user research and data
- Define the right interaction model and evaluate its success
- Develop wireframes and prototypes around customer needs
- Find creative ways to solve UX problems (e.g. usability, findability)
87. 7. Developer / Integration Developer Discover Assess Execute Improve
- Programming Languages ( Java , PHP , C# , ..)
- Scripting Languages ( Jquery , Angular , Node.js , .. )
- SQL Certifications ( SQL SERVER , MySQL , …)
- FrontEnd Scripts (HTML5 , CSS , …)
- SOA / Integration Tools (Vendor Certifications)
- Roles
- Major Certifications
- Develop Solutions based on Business Requirements & Architecture Blueprints
- Ensure Compliance with Industry Standards & Design Patterns
- Test Build Components before Release ( Unit Test)
88. 8. Tester Discover Assess Execute Improve
- ISTQB
- Roles
- Major Certifications
- Plan tests that ensure the IT service will meet customer’s requirements
at the agreed service levels.
- Execute tests, including functionality, usability, acceptance, risk-based
security, performance, and stress testing.
89. 9. DevOps Engineer / Release Manager Discover Assess Execute Improve
- Application Lifecycle Management (ALM)
- DevOps Specialist
- Roles
- Major Certifications
- Implement automation tools and frameworks (CI/CD pipelines)
- Design, develop, and implement software integrations based on user feedback
- Troubleshoot production issues and coordinate with the development team to
streamline code deployment.
90. 10. Service Desk Agent Discover Assess Execute Improve
- ITIL V4
- ISO 2000
- Roles
- Major Certifications
- Logging all relevant incident/service request details, allocating categorization and
prioritization codes
- Providing first-line investigation and diagnosis
- Resolving incidents/service requests when first contacted whenever possible
- Conducting customer/user satisfaction call-backs/surveys
91. More IT Roles ... Discover Assess Execute Improve
- Process Improvement Consultant
- Presales Specialist
- Quality Assurance Engineer
- Security Architect / Specialist
- Service Catalog Manager
- Demand/Proposal Manager
- Business Relationship Manager
…. & MORE
100. Build Your CV Discover Assess Execute Improve
▷ Be Unique
▷ Career Path Start from HERE !!
▷ Max 2 Pages
101. Linkedin Profile Discover Assess Execute Improve
▷ Create Solid Linkedin Profile
▷ Follow your Career Master
▷ Participate on IT Communities
▷ Career Jump Start from HERE !!
▷ Match Your CV
102. Self-Learning Discover Assess Execute Improve
Searching , Books ,Articles,Events , Webinars , Audio Books , Online Courses ,...
Self-Learning is your friend toward Achieving Your GOALS
103. Certifications Discover Assess Execute Improve
▷ Follow Career Certifications updates
▷ Book 1 Month Before Exam
▷ Study ^3
▷ Solve Several Exam Dumps
▷ Practice your knowledge
▷ Update your Linkedin Profile
▷ Share your Knowledge with Others
▷ Plan for Next Certificate