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ELearning Outsourcing

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Upside Learning Solutions
Upside Learning Solutions

The document provides tips for selecting an eLearning outsourcing vendor and making the partnership successful. It recommends reviewing the vendor's website, samples, development processes, and team profiles. It also suggests understanding costs, quality, credentials, scalability, and communication structure. Key factors include defining clear objectives and quality standards, following proven processes, focusing on the long term, and treating the vendor as a strategic partner.

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eLearning Outsourcing
SIGNIFICANT COST ADVANTAGES FOCUS ON STRATEGIC SCALABILITY GOALS WHY OUTSOURCE? INCREASED BETTER RELIABILITY QUALITY REDUCED PROJECT RISK
• Reduces fixed costs and leverages the SIGNIFICANT scalability of the service providers COST • Estimated savings between 20-40% by ADVANTAGES outsourcing to India* *Source: Bersin Associates – Offshore eLearning: What Works
• Helps your team to be scalable – on demand • Frees you from worrying about hiring, SCALABILITY retention, firing etc. • Hugely important for smaller companies • Also helps in starting projects quickly, ramping up the team much faster, and (sometimes) putting the project on hold without much additional costs
• Brought about due to the continuous improvement as the vendor’s team handles more projects of different kinds BETTER for diverse clients QUALITY • Helps anticipate problems in advance, troubleshoot better when needed, and also propose value added inputs based on previous experiences
• Defining your project while getting the RFPs ready reduces the risk to a large extent as everything is captured in one REDUCED PROJECT document RISK • The development process is better managed by the vendor including proper documentation and pre-defined delivery / sign off process ensuring success of the project
• With eLearning as its core business, all processes and systems of the vendor are INCREASED specifically defined and well geared up to RELIABILITY deliver eLearning products / projects • There is almost no chance of those resources being diverted to some other ‘more important’ tasks
• Outsourcing helps bring greater focus to the core or strategic tasks of your training FOCUS ON function – without sacrificing quality or STRATEGIC service GOALS • You can plan for the future of the organization; evaluate success of training programs; implement organizational cultural change plans etc. Read More
CONTINUANCE CAPABILITY HOW TO SELECT A VENDOR? COSTS CREDIBILITY
Review their website CAPABILITY
Review their website • Not just from the design but also from the content point of view • This will give you some idea on their views and knowledge on eLearning CAPABILITY
Review their website Check work samples CAPABILITY
Review their website Check work samples • Check as many samples as possible • Samples can provide insights into their expertise in learning design & development CAPABILITY
Review their website Check work samples Ask for profiles of development team members CAPABILITY
Review their website Check work samples Ask for profiles of development team members • It is better to have employees (as against vendor’s contractors) working on your projects CAPABILITY • For a small business you may even want to check profiles of the owners / promoters of the business
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY • An eLearning development process should be mature & flexible enough to accommodate the iterative nature of eLearning content development
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered • A team that has delivered large number of projects usually has richer experience to contribute to your project and can even handle unexpected situations
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style • Know how they communicate and collaborate with clients on live projects, their office timing, team availability during emergencies, etc.
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies • Check the different LMS systems have they integrated courses with and how they test and certify compliance
Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies Enquire about what all they would NOT DO
Check how long have they been in business CREDIBILITY
Check how long have they been in business • Do a financial review to be absolutely sure that the company is profitable and hence stable • In today’s economic scenario, anyone who has CREDIBILITY survived 4-5 years should be reasonably stable
Check how long have they been in business Speak with some of their long-term customers CREDIBILITY
Check how long have they been in business Speak with some of their long-term customers CREDIBILITY • This should tell you a lot about how well the vendor manages its customers in the long run • It will also tell you if they have been able to deliver value over that period of time
Check how long have they been in business Speak with some of their long-term customers CREDIBILITY Enquire for ‘proof of concept’ project
Check how long have they been in business Speak with some of their long-term customers CREDIBILITY Enquire for ‘proof of concept’ project • This helps in eliminating the wrong vendors who might be looking alright otherwise
Check how long have they been in business Speak with some of their long-term customers CREDIBILITY Enquire for ‘proof of concept’ project Check for awards or any other recognition
Check how long have they been in business Speak with some of their long-term customers CREDIBILITY Enquire for ‘proof of concept’ project Check for awards or any other recognition • Winning some recognition always adds to the credibility
Look for the cost to quality ratio COSTS
Look for the cost to quality ratio •‘Cheaper the better’ is not always the best philosophy COSTS COSTS
Look for the cost to quality ratio COSTS Ask for actual costs of the past samples COSTS
Look for the cost to quality ratio COSTS Ask for actual costs of the past samples COSTS • Most often you would be told of costs in units of ‘dollar per learning hour’ • Bring down the parameters to be able to compare apples with apples
Look for the cost to quality ratio COSTS Ask for actual costs of the past samples COSTS Ask for a quote from competing vendors
Look for the cost to quality ratio COSTS Ask for actual costs of the past samples COSTS Ask for a quote from competing vendors • Provide scope of work and point to a reference output and ask the competing vendors to quote on that basis
Check if the vendor can grow CONTINUANCE
Check if the vendor can grow CONTINUANCE • In terms of volume of work if you wish to increase business with them
Check if the vendor can grow CONTINUANCE Ask how they keep up with latest trends
Check if the vendor can grow CONTINUANCE Ask how they keep up with latest trends • Look out for some signs of continuous improvement or innovation setup within the company Read More
DEFINE THINK LONG CLEAR TERM OBJECTIVES HOW TO MAKE IT WORK DEFINE AND FOLLOW MEASURE PROCESS QUALITY GET THE COMMUNICA -TION RIGHT
Use well defined Statements of Work DEFINE CLEAR OBJECTIVES
Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAR OBJECTIVES
Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAR OBJECTIVES Study and understand the Project Scope Documents and Design Documents
Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAR OBJECTIVES Study and understand the Project Scope Documents and Design Documents Include any specific goals your senior management has from the program
Allow the vendor to conform to the set processes and models FOLLOW PROCESS
Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS
Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS Understand your role in the project process
Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS Understand your role in the project process Follow each step of the process
Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS Understand your role in the project process Follow each step of the process Graduate to the next stage only after completing the previous one
Setup proper communication channels and keep them open GET THE COMMUNICATION RIGHT
Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE COMMUNICATION RIGHT
Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge during COMMUNICATION the process RIGHT
Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge during COMMUNICATION the process RIGHT Provide constructive feedback whenever there’s an opportunity
Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge during COMMUNICATION the process RIGHT Provide constructive feedback whenever there’s an opportunity Iron out any persistent issues in the processes or otherwise
Understand your team’s and management’s collective expectation about quality DEFINE & MEASURE QUALITY
Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly too MEASURE QUALITY
Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly too MEASURE QUALITY Define the quality assessment criteria for a program
Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly too MEASURE QUALITY Define the quality assessment criteria for a program Approve checklists that the vendor will be using for testing
Think of your vendor as a possible long term partner from the very beginning THINK LONG TERM
Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK LONG TERM
Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long term LONG TERM goals from the vendor
Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long term LONG TERM goals from the vendor Think business performance improvement & strategic capability building beyond cost savings
Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long term LONG TERM goals from the vendor Think business performance improvement & strategic capability building beyond cost savings Don’t splurge but be ready to pay for experience and expertise Read More
Upside Learning Solutions Pvt. Ltd www.upsidelearning.com Email : info@upsidelearning.com

More Related Content

ELearning Outsourcing

  • 2. SIGNIFICANT COST ADVANTAGES FOCUS ON STRATEGIC SCALABILITY GOALS WHY OUTSOURCE? INCREASED BETTER RELIABILITY QUALITY REDUCED PROJECT RISK
  • 3. • Reduces fixed costs and leverages the SIGNIFICANT scalability of the service providers COST • Estimated savings between 20-40% by ADVANTAGES outsourcing to India* *Source: Bersin Associates – Offshore eLearning: What Works
  • 4. • Helps your team to be scalable – on demand • Frees you from worrying about hiring, SCALABILITY retention, firing etc. • Hugely important for smaller companies • Also helps in starting projects quickly, ramping up the team much faster, and (sometimes) putting the project on hold without much additional costs
  • 5. • Brought about due to the continuous improvement as the vendor’s team handles more projects of different kinds BETTER for diverse clients QUALITY • Helps anticipate problems in advance, troubleshoot better when needed, and also propose value added inputs based on previous experiences
  • 6. • Defining your project while getting the RFPs ready reduces the risk to a large extent as everything is captured in one REDUCED PROJECT document RISK • The development process is better managed by the vendor including proper documentation and pre-defined delivery / sign off process ensuring success of the project
  • 7. • With eLearning as its core business, all processes and systems of the vendor are INCREASED specifically defined and well geared up to RELIABILITY deliver eLearning products / projects • There is almost no chance of those resources being diverted to some other ‘more important’ tasks
  • 8. • Outsourcing helps bring greater focus to the core or strategic tasks of your training FOCUS ON function – without sacrificing quality or STRATEGIC service GOALS • You can plan for the future of the organization; evaluate success of training programs; implement organizational cultural change plans etc. Read More
  • 9. CONTINUANCE CAPABILITY HOW TO SELECT A VENDOR? COSTS CREDIBILITY
  • 11. Review their website • Not just from the design but also from the content point of view • This will give you some idea on their views and knowledge on eLearning CAPABILITY
  • 12. Review their website Check work samples CAPABILITY
  • 13. Review their website Check work samples • Check as many samples as possible • Samples can provide insights into their expertise in learning design & development CAPABILITY
  • 14. Review their website Check work samples Ask for profiles of development team members CAPABILITY
  • 15. Review their website Check work samples Ask for profiles of development team members • It is better to have employees (as against vendor’s contractors) working on your projects CAPABILITY • For a small business you may even want to check profiles of the owners / promoters of the business
  • 16. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY
  • 17. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY • An eLearning development process should be mature & flexible enough to accommodate the iterative nature of eLearning content development
  • 18. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered
  • 19. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered • A team that has delivered large number of projects usually has richer experience to contribute to your project and can even handle unexpected situations
  • 20. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style
  • 21. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style • Know how they communicate and collaborate with clients on live projects, their office timing, team availability during emergencies, etc.
  • 22. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies
  • 23. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies • Check the different LMS systems have they integrated courses with and how they test and certify compliance
  • 24. Review their website Check work samples Ask for profiles of development team members Understand their development processes CAPABILITY Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies Enquire about what all they would NOT DO
  • 25. Check how long have they been in business CREDIBILITY
  • 26. Check how long have they been in business • Do a financial review to be absolutely sure that the company is profitable and hence stable • In today’s economic scenario, anyone who has CREDIBILITY survived 4-5 years should be reasonably stable
  • 27. Check how long have they been in business Speak with some of their long-term customers CREDIBILITY
  • 28. Check how long have they been in business Speak with some of their long-term customers CREDIBILITY • This should tell you a lot about how well the vendor manages its customers in the long run • It will also tell you if they have been able to deliver value over that period of time
  • 29. Check how long have they been in business Speak with some of their long-term customers CREDIBILITY Enquire for ‘proof of concept’ project
  • 30. Check how long have they been in business Speak with some of their long-term customers CREDIBILITY Enquire for ‘proof of concept’ project • This helps in eliminating the wrong vendors who might be looking alright otherwise
  • 31. Check how long have they been in business Speak with some of their long-term customers CREDIBILITY Enquire for ‘proof of concept’ project Check for awards or any other recognition
  • 32. Check how long have they been in business Speak with some of their long-term customers CREDIBILITY Enquire for ‘proof of concept’ project Check for awards or any other recognition • Winning some recognition always adds to the credibility
  • 33. Look for the cost to quality ratio COSTS
  • 34. Look for the cost to quality ratio •‘Cheaper the better’ is not always the best philosophy COSTS COSTS
  • 35. Look for the cost to quality ratio COSTS Ask for actual costs of the past samples COSTS
  • 36. Look for the cost to quality ratio COSTS Ask for actual costs of the past samples COSTS • Most often you would be told of costs in units of ‘dollar per learning hour’ • Bring down the parameters to be able to compare apples with apples
  • 37. Look for the cost to quality ratio COSTS Ask for actual costs of the past samples COSTS Ask for a quote from competing vendors
  • 38. Look for the cost to quality ratio COSTS Ask for actual costs of the past samples COSTS Ask for a quote from competing vendors • Provide scope of work and point to a reference output and ask the competing vendors to quote on that basis
  • 39. Check if the vendor can grow CONTINUANCE
  • 40. Check if the vendor can grow CONTINUANCE • In terms of volume of work if you wish to increase business with them
  • 41. Check if the vendor can grow CONTINUANCE Ask how they keep up with latest trends
  • 42. Check if the vendor can grow CONTINUANCE Ask how they keep up with latest trends • Look out for some signs of continuous improvement or innovation setup within the company Read More
  • 43. DEFINE THINK LONG CLEAR TERM OBJECTIVES HOW TO MAKE IT WORK DEFINE AND FOLLOW MEASURE PROCESS QUALITY GET THE COMMUNICA -TION RIGHT
  • 44. Use well defined Statements of Work DEFINE CLEAR OBJECTIVES
  • 45. Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAR OBJECTIVES
  • 46. Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAR OBJECTIVES Study and understand the Project Scope Documents and Design Documents
  • 47. Use well defined Statements of Work Define the ‘level’ of output by using reference DEFINE of previous projects (your or vendor’s) CLEAR OBJECTIVES Study and understand the Project Scope Documents and Design Documents Include any specific goals your senior management has from the program
  • 48. Allow the vendor to conform to the set processes and models FOLLOW PROCESS
  • 49. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS
  • 50. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS Understand your role in the project process
  • 51. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS Understand your role in the project process Follow each step of the process
  • 52. Allow the vendor to conform to the set processes and models Emulate the set processes and models yourself FOLLOW PROCESS Understand your role in the project process Follow each step of the process Graduate to the next stage only after completing the previous one
  • 53. Setup proper communication channels and keep them open GET THE COMMUNICATION RIGHT
  • 54. Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE COMMUNICATION RIGHT
  • 55. Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge during COMMUNICATION the process RIGHT
  • 56. Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge during COMMUNICATION the process RIGHT Provide constructive feedback whenever there’s an opportunity
  • 57. Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE Brainstorm on new ideas that emerge during COMMUNICATION the process RIGHT Provide constructive feedback whenever there’s an opportunity Iron out any persistent issues in the processes or otherwise
  • 58. Understand your team’s and management’s collective expectation about quality DEFINE & MEASURE QUALITY
  • 59. Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly too MEASURE QUALITY
  • 60. Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly too MEASURE QUALITY Define the quality assessment criteria for a program
  • 61. Understand your team’s and management’s collective expectation about quality DEFINE Ensure that your vendor knows and & understands it clearly too MEASURE QUALITY Define the quality assessment criteria for a program Approve checklists that the vendor will be using for testing
  • 62. Think of your vendor as a possible long term partner from the very beginning THINK LONG TERM
  • 63. Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK LONG TERM
  • 64. Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long term LONG TERM goals from the vendor
  • 65. Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long term LONG TERM goals from the vendor Think business performance improvement & strategic capability building beyond cost savings
  • 66. Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK Clear define the short term and long term LONG TERM goals from the vendor Think business performance improvement & strategic capability building beyond cost savings Don’t splurge but be ready to pay for experience and expertise Read More
  • 67. Upside Learning Solutions Pvt. Ltd www.upsidelearning.com Email : info@upsidelearning.com