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Email by the Numbers
Presented by WineGlass
Marketing
March 1, 2016
Susan DeMatei,
Wine Glass Marketing
susan@wineglassmarketing.com
facebook.com/wineglassmarketing
@sdematei
3
Sign up
Database
health
Email strategy
(timing and
segmentation)
Email offer
Email creative
4
Sign up
Database
health
Email strategy
(timing and
segmentation)
Email offer
Email creative
5
What You Need
to Know
• Sign up month/month
• What is your average?
• What is your goal?
• Channels - where are they coming from?
• Sales reps
6
What This Might Look Like
7
0.00%
0.50%
1.00%
1.50%
2.00%
2.50%
3.00%
3.50%
4.00%
4.50%
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Jan
Feb
March
April
May
June
July
Aug
Sept
Oct
Nov
Dec
Jan
Growth Average
8
9
The Viral
Element
10
Things You Can Do Right Now
 Set goal, measure and
incentivize staff
• Capture source and
sales person
• Capture non-buyers
 Put online sign up on
home page and every page
 Use Social Media to collect
 Use Forward to Friend features
11
Sign up
Database
health
Email strategy
(timing and
segmentation)
Email offer
Email creative
12
What You Need
to Know
• What is potential pool of addresses?
• How many email addresses?
• How many are usable?
• How many are buyers?
13
What this might look like
14
No email, 1001,
4%
Email, 26501,
96%
1 Purchase, 7606,
27%
Club Member,
2459, 9%
Non Buyers,
13936, 51%
Repeat Purchases,
3501, 13%
Trade
7%
Consumer,
25448, 93%
15
Healthy Sales Funnel
16
Leads
Prospects
Buyers
Repeat
Buyers
Healthy Funnel
Scenario
17
Healthy Funnel
Scenario
18
Bloated Funnel
19
Leads
Prospects
Buyers
Repeat
Buyers
Bloated Funnel Scenario
20
Bloated Funnel Scenario
21
Inverted Funnel
22
Leads
Prospects
Buyers
Repeat Buyers
Inverted Funnel
Scenario
23
Inverted Funnel
Scenario
24
Things You Can Do Right Now
 Know your database –
What type of funnel are
you?
• This give you your
area of focus
 Keep database clean
25
Sign up
Database
health
Email strategy
(timing and
segmentation)
Email offer
Email creative
26
What You Need
to Know
• How often do you email your
database?
• Do you segment your database?
27
What This Might Look Like
28
Frequency
• The frequency and
reason for contacting
your database is
important
• Most wineries contact
their database
quarterly, or monthly
29
More than 1x mo 1x month
1x quarter 1-2x year
Source:2013BenchmarkInternetGroup
Things You Can Do Right Now
 Segment Emails
• Resist the urge to send
to “all”
• Consider segmentation
on past orders, past
experiences or value
 Set a frequency for each segment and pay
attention not to send too frequently, or
infrequently
• 4-6 weeks 30
Sign up
Database
health
Email strategy
(timing and
segmentation)
Email offer
Email creative
31
• Chart past 12-24 months of emails to
see what is driving sales
• Subject = Open Rate
• Offer = Click through Rate
• If not clear, perform an A/B test
32
What You Need
to Know
33
What This Might Look Like
34
What This Might Look Like
35
What This Might Look Like
Things You Can Do Right Now
 Clear subject lines with
“active verb”
call-to-action
 Clear offers of unique
wines, shipping offers
and discounts
• What does your database respond to?
36
Sign up
Database
health
Email strategy
(timing and
segmentation)
Email offer
Email creative
37
38
39
40
41
42
43
44
45
46
47
Things You Can Do Right Now
 Make it simple.
 Give links to purchase,
tickets and RSVPs.
 Use visual cues as
well as text.
 Tie back to the brand/site.
48
49
Sign up
Database
health
Email strategy
(timing and
segmentation)
Email offer
Email creative
Susan DeMatei,
Wine Glass Marketing
susan@wineglassmarketing.com
facebook.com/wineglassmarketing
@sdematei

More Related Content

Email by the Numbers - Susan DeMatei - WineGlass Marketing

Editor's Notes

  1. 2
  2. Email is #1 source of offsite sales: Email marketing was the biggest driver of 2015 Black Friday transactions (25.1% of sales) (Source: Custora) But: 89% of marketers say that email is their primary channel for lead generation. (Source: Mailigen) Email is the top source of analytics data for marketers, with 41% using their email marketing performance data. (Source: Forbes) The top 3 uses of email marketing are newsletters (66%), promotional content (54%), and welcome series emails (42%). (Source: Pardot) And: 30% of consumers now read their email exclusively on mobile devices (Source: Yesmail) In 2015 55% of email opens occurred on a mobile device (Source: Litmus) 61% of consumers now read at least some of their emails on a mobile device (Source: Yesmail)
  3. In a recent study of the top 500 online retailers 7.7% put email sign up in the header (2.3% use a form, 5.4% use a link) 44.4% use pop-ups 54.3 below the fold or in the footer (56.4% using a form, 10% using links) 29% of retailers incentivized people to opt-in to their email program 18% offered a flat percentage off of a purchase 5.9% offered a flat dollar amount off of a purchase 5.1% offered free shipping Source: 250ok.com May 2015
  4. The top 1% of most viral emails generated in excess of 1 forward for every 21 opens Litmus Email Viral Benchmark Report, June 2015
  5. It is estimated that 25% of your databases “expires” each year Hubspot, 2015
  6. Assumption = 1000 people a month to a tasting room. With partnerships and promotion increase 10% y/y Convert 60% of all tasting room traffic to prospect mailing list It is estimated that 25% of your databases “expires” each year Hubspot, 2015
  7. Assumption = 1000 people a month to a tasting room. With partnerships and promotion increase 10% y/y Convert 60% of all tasting room traffic to prospect mailing list
  8. Mail Chimp Feb 1, 2016 Segmented campaigns – 14.64% higher opens 59.99% higher clicks 7.46% less unsubs Targeted messages and those sent to small audiences are generally at least 90% more viral than untargeted messages and those sent to large audiences Litmus Email Viral Benchmark Report, June 2015
  9. 61% of consumers want to receive weekly promotional emails (28% want them even more frequently.) (Source: Email is not dead)
  10. Mail Chimp“retail” benchmarks: 21.55% open 2.44% ctr 1.12 unsub
  11. According to eROI’s latest Elements of Email survey, 62% of email marketers that include a nav bar find it more effective than or as effective as the main content in driving clicks. In addition, 65% find that it converts better than or as well as the main content of their email.
  12. Buttons increase CTR by 127% Research shows most people scan email campaigns rather than reading them word-for-word, so using buttons for your call to action means they will stand out to skimmers while text links will often go overlooked. This is because buttons have a number of unique attributes linked text doesn’t, including: Size – Often times a button will be much larger in size than a linked piece of text, catching the skimmer’s eye. Design – Buttons often have design elements that links don’t, such as shadows, gradients and other effects. This can make them ‘pop’ off the page and stand out to skimmers. Color – Often buttons will have a different color to the background and text, and this contrast draws the eye and makes the reader notice them more. Whitespace – When a button is set away from other elements in the email, the whitespace around it creates an area free from distraction – leading the reader right to it. Neilson Norman Group Eyetracker Research 2006
  13. Emails with social sharing buttons see a 158% increase in click through rates. (Source: Nonprofit Hub) 
  14. Responsive design results in a nearly 15% increase in unique clicks for mobile users from a 2.7% average to 3.3%. – Litmus and MailChimp “The Science of Email Clicks: The Impact of Responsive Design & Inbox Testing” (December 2014)
  15. Microsoft Confidential