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Email etiquette

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paiils111
paiils111

This document provides guidelines for proper email etiquette. It discusses keeping messages concise and to the point using plain text. Abbreviations and emoticons can help convey tone. When replying to emails, it's best to include the previous message for context. Threads should be trimmed as they grow to avoid large files. Sensitive information should be avoided as email is not secure and messages can be forwarded without consent. Raising emotions should be done carefully, as tone does not transmit clearly. Major taboos include typing in all caps, flaming, spamming, and large file attachments.

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Email Etiquette A Guide to Internet Communication
Etiquette … the informal rules of behavior for the Internet. These Internet customs have evolved over time, and help make the Internet a pleasant place. Discussion Groups, chat rooms, instant messaging share most of these rules of conduct with email.
Etiquette – The Basics Get to the point Plain text still rules Abbreviations Smilies
Smilies :-) Smiley Face ;-) Wink :-| Indifference 8-) Eye-glasses :-D Surprise :-0 Yell
Email Threads Include previous message when replying or answering Number your points if the email is complex – makes replying easier Remove part of the thread as the email grows.
Email Privacy There isn’t any. Email is not secure. Avoid sensitive information in email Remember an email can be forwarded without your knowledge or consent to anyone.
Flames Use care when replying in email, forums or discussion groups. Your emotions do not transmit in email – they cannot tell you are kidding (smilies help) We can all agree to disagree
Major No-Nos Typing in UPPER CASE Flaming Sending Spam via email or in chat room Forwarding jokes with 200 email addresses at the top of the page… Large File Attachments Forgetting to re-read the email before sending
Other Techniques When mass emailing – use the BCC field Use a meaningful subject Don’t forward virus hoaxes or chain letters Don’t Reply To Spam
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Email etiquette

  • 1. Email Etiquette A Guide to Internet Communication
  • 2. Etiquette … the informal rules of behavior for the Internet. These Internet customs have evolved over time, and help make the Internet a pleasant place. Discussion Groups, chat rooms, instant messaging share most of these rules of conduct with email.
  • 3. Etiquette – The Basics Get to the point Plain text still rules Abbreviations Smilies
  • 4. Smilies :-) Smiley Face ;-) Wink :-| Indifference 8-) Eye-glasses :-D Surprise :-0 Yell
  • 5. Email Threads Include previous message when replying or answering Number your points if the email is complex – makes replying easier Remove part of the thread as the email grows.
  • 6. Email Privacy There isn’t any. Email is not secure. Avoid sensitive information in email Remember an email can be forwarded without your knowledge or consent to anyone.
  • 7. Flames Use care when replying in email, forums or discussion groups. Your emotions do not transmit in email – they cannot tell you are kidding (smilies help) We can all agree to disagree
  • 8. Major No-Nos Typing in UPPER CASE Flaming Sending Spam via email or in chat room Forwarding jokes with 200 email addresses at the top of the page… Large File Attachments Forgetting to re-read the email before sending
  • 9. Other Techniques When mass emailing – use the BCC field Use a meaningful subject Don’t forward virus hoaxes or chain letters Don’t Reply To Spam