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Fadi Demian .CV

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Fadi Demian

Fadi Demian is seeking a sales, marketing, or customer service role. He has 8 years of experience in the Gulf working in banking and retail. He is skilled in strategic sales planning, research, client relationship building, and marketing. He holds a Bachelor's degree in business administration with a focus on marketing and international business.

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Mobile: +97150-8747683 E-mail: fadidemian@hotmail.com Fadi Demian Sales-Marketing-Customer Service +971-508747683 fadidemian@hotmail.com Why hire me?  8 years of Gulf work experience  Strategic Sales Planning and Implementati on  Research and new market penetration  Client relation building and management skills  Marketing and International business skills  Dynamic Self- motivated Team Leader PROFILE SUMMARY Qualified management business administration, marketing professional and international business with progressive work experience in Banking and Retail industry demonstrating core expertise in Sales, Marketing, client relationship and operations. Presently interested to leverage my skills. 8 years of track record in generating business leads, marketing, developing strategies for business development and maintaining strong client relationships. Have an excellent ability to adapt in challenging business scenarios and lead change. Also a facilitator, target driven and resourceful team leader with strong local contacts. EDUCATION Bachelor of Business Administration – Marketing & International business Arab Academy for Science, Technology & Maritime Transport, Egypt. ACHIEVEMENTS  Consistently exceeded targets and maximized sales opportunities.  Developed strong relation with clients and demonstrated excellent administrative skills.  Gained extensive background in Banking and Retail Business sectors performed as a Team Leader and Senior Officer. CAREER SNAPSHOT Key Account Manager, Siemens, UAE Current Job Key Account Supervisor, BOSCH, UAE Feb 2012 – Apr 2015 Senior Officer, Mashreq Bank, UAE Aug 2008 –Nov 2011 Customer Service, Commercial International Bank, Egypt Dec 2005 – Dec 2007 Marketing Agent, Unilever, Egypt Jun 2004 – Sep 2004 Sales Representative, Royal Pharma group, Egypt Jul 2003 – Sep 2003 Marketing and Distribution Partner, SAMB GmbH-Germany Import/Export, Egypt Feb 2002 – Oct 2005 AREAS OF EXPERTISE Sales Marketing  Perform sales & marketing effectively to strengthen company’s image in assigned territory, maintain business volume and gradually speed up business growth.  Set up plans and strategies to develop business opportunities and ensure business growth.  Review, analyze market trends, competitor information, and pricing; recommend counter strategies to retain existing business and develop new market strategies.  Establish sales and marketing procedure for approaching contact from initial call to documentation and follow up.  Organize marketing events, advertising, and promotions and oversee its implementation.  Keep up-to-date with market trends and developments in the relevant industry.
Mobile: +97150-8747683 E-mail: fadidemian@hotmail.com Banking  Represent the organization as point of contact for new and existing clients.  Attend to general inquiries and provide information on products or services.  Carry out administrative duties efficiently including correspondence, logistics coordination, reporting, client relationship, as well as supplier dealings.  Handle multiple priorities, meet deadlines and ensure timely follow up of critical issues.  Manage complete facilities set up and upkeep; ensure enough quantity of supplies to support operations. Also perform data entry, filing, e-mailing, faxing and self- correspondence.  Preserve proper records of incoming and outgoing correspondence, file documents and letters systematically, and keep all assigned files up-to-date. ROLE PLAYED Key Account Manager: Better Life.LLC. (Siemens-UAE) EISSA SALEH AL GURG GROUP  Managing the sales for Carrefour Dubai and NE, and Hyper Panda by handling a sales team for all outlets.  Demonstrates the ability to carry on a business conversation with decision makers.  Manage all my sales staff with all the stores to improve sales.  Maximize all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.  Providing a professional and excellent level of customer service with existing and new customers.  Handle customer issues, resolution and communicate escalated issues to the Sales Manager  Supervise and monitor the sales chain starting from the item’s display ending by the after sale service to maintain company’s reputation.  Participate with the marketing department in setting-up the marketing and offers plans according to the year promotions. Key Account Supervisor: HomeWide.LLC. (BOSCH-UAE) MOHAMED HAREB AL OTAIBA GROUP (MHAO)  Responsible for the sales for Carrefour Dubai and NE, Plug-Ins, Geant, Jacky’s and Hyper Panda by handling a sales team for all outlets.  Demonstrates the ability to carry on a business conversation with decision makers.  Manage all my sales staff with all the stores to improve sales.  Maximize all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.  Providing a professional and excellent level of customer service with existing and new customers.  Handle customer issues, resolution and communicate escalated issues to the Sales Manager  Supervise and monitor the sales chain starting from the item’s display ending by the after sale service to maintain company’s reputation.  Participate with the marketing department in setting-up the marketing and offers plans according to the year promotions.  Coordinate with the HR department by attending interviews for new staff hiring process. Senior Officer: Mashreq Bank-UAE  Feeding maintains and updates files in order to have the necessary information for effective investment decision.  Receiving and preparing the Credit Proposals to provide them to officers and updates the RMs accordingly.  Feeding details of missing, expired, waived and deferral in the database/system and generating reports thereof.
Mobile: +97150-8747683 E-mail: fadidemian@hotmail.com  Prepare/generate Exception Report on monthly basis and send it to Marketing, Credit, Audit and Risk Review.  Responsible of issuing different types of letters like: LPO, NOC, Mortgage, Shares (Pledge and Release) in Arabic and English versions.  Solve problems that may arise in delays in processing and accurate reporting.  Reports problems / errors as soon as they occur to management.  Communicates with various areas in the Bank to enhance the working progression.  Responds promptly to inquiries of RMs via phone and email in order to provide effective customer service. Customer Service: CIB-Egypt  To promote selling all products and services to all customers and mainly focus on corporate sector. (Mortgage, Loans, Credit Cards, Liabilities and payroll)  Maintains a thorough and expert knowledge of our offering.  Meets with RMs and clients and present proposals.  Suggest investment ideas and products. Works on developing the products in coordination with the product specialists.  Handles the non-equity execution and, on a back-up basis, provides execution on equity markets.  To achieve the assigned financial and non-financial targets and successfully meet customers’ expectations.  Notify customer of new products and services and keep channel of communication.  Responds to inquiries of RMs via phone and email in order to provide effective customer service. Marketing Agent: UNILEVER-Egypt  Well trained in the marketing department In order to reach the goal of creating a relationship that holds value for customers and for the organization using the 4 P’s strategy.  Joined the advertising team to create a TV and Pamphlets advertising for products.  Developing a market research for launching a new product. Questionnaire is filled up using face-to-face interviews with customers. IT SKILLS  Operating systems: Windows 98/Me, 2000, XP and 2003.  Good knowledge in Microsoft Office and Windows, SharePoint, Microsoft Office Communicator, CRM and Microsoft Great Plains.  Microsoft end user applications:  MS FrontPage  DBMS: Oracle 8i engine & SQL 2005, 6i developer, Designer and MS-Access.  Analytical and statistical: SPSS statistical package. Graphics: Adobe-Photoshop.  Internet surfing and browsing. REFERENCES Will be available upon request. PERSONAL DETAILS Nationality : Egyptian Date of Birth : 10th September 1979 Marital Status : Married Visa Status : Employment Visa (Transferable) Driving License : UAE + Own Car Languages : English, French & Arabic

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Fadi Demian .CV

  • 1. Mobile: +97150-8747683 E-mail: fadidemian@hotmail.com Fadi Demian Sales-Marketing-Customer Service +971-508747683 fadidemian@hotmail.com Why hire me?  8 years of Gulf work experience  Strategic Sales Planning and Implementati on  Research and new market penetration  Client relation building and management skills  Marketing and International business skills  Dynamic Self- motivated Team Leader PROFILE SUMMARY Qualified management business administration, marketing professional and international business with progressive work experience in Banking and Retail industry demonstrating core expertise in Sales, Marketing, client relationship and operations. Presently interested to leverage my skills. 8 years of track record in generating business leads, marketing, developing strategies for business development and maintaining strong client relationships. Have an excellent ability to adapt in challenging business scenarios and lead change. Also a facilitator, target driven and resourceful team leader with strong local contacts. EDUCATION Bachelor of Business Administration – Marketing & International business Arab Academy for Science, Technology & Maritime Transport, Egypt. ACHIEVEMENTS  Consistently exceeded targets and maximized sales opportunities.  Developed strong relation with clients and demonstrated excellent administrative skills.  Gained extensive background in Banking and Retail Business sectors performed as a Team Leader and Senior Officer. CAREER SNAPSHOT Key Account Manager, Siemens, UAE Current Job Key Account Supervisor, BOSCH, UAE Feb 2012 – Apr 2015 Senior Officer, Mashreq Bank, UAE Aug 2008 –Nov 2011 Customer Service, Commercial International Bank, Egypt Dec 2005 – Dec 2007 Marketing Agent, Unilever, Egypt Jun 2004 – Sep 2004 Sales Representative, Royal Pharma group, Egypt Jul 2003 – Sep 2003 Marketing and Distribution Partner, SAMB GmbH-Germany Import/Export, Egypt Feb 2002 – Oct 2005 AREAS OF EXPERTISE Sales Marketing  Perform sales & marketing effectively to strengthen company’s image in assigned territory, maintain business volume and gradually speed up business growth.  Set up plans and strategies to develop business opportunities and ensure business growth.  Review, analyze market trends, competitor information, and pricing; recommend counter strategies to retain existing business and develop new market strategies.  Establish sales and marketing procedure for approaching contact from initial call to documentation and follow up.  Organize marketing events, advertising, and promotions and oversee its implementation.  Keep up-to-date with market trends and developments in the relevant industry.
  • 2. Mobile: +97150-8747683 E-mail: fadidemian@hotmail.com Banking  Represent the organization as point of contact for new and existing clients.  Attend to general inquiries and provide information on products or services.  Carry out administrative duties efficiently including correspondence, logistics coordination, reporting, client relationship, as well as supplier dealings.  Handle multiple priorities, meet deadlines and ensure timely follow up of critical issues.  Manage complete facilities set up and upkeep; ensure enough quantity of supplies to support operations. Also perform data entry, filing, e-mailing, faxing and self- correspondence.  Preserve proper records of incoming and outgoing correspondence, file documents and letters systematically, and keep all assigned files up-to-date. ROLE PLAYED Key Account Manager: Better Life.LLC. (Siemens-UAE) EISSA SALEH AL GURG GROUP  Managing the sales for Carrefour Dubai and NE, and Hyper Panda by handling a sales team for all outlets.  Demonstrates the ability to carry on a business conversation with decision makers.  Manage all my sales staff with all the stores to improve sales.  Maximize all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.  Providing a professional and excellent level of customer service with existing and new customers.  Handle customer issues, resolution and communicate escalated issues to the Sales Manager  Supervise and monitor the sales chain starting from the item’s display ending by the after sale service to maintain company’s reputation.  Participate with the marketing department in setting-up the marketing and offers plans according to the year promotions. Key Account Supervisor: HomeWide.LLC. (BOSCH-UAE) MOHAMED HAREB AL OTAIBA GROUP (MHAO)  Responsible for the sales for Carrefour Dubai and NE, Plug-Ins, Geant, Jacky’s and Hyper Panda by handling a sales team for all outlets.  Demonstrates the ability to carry on a business conversation with decision makers.  Manage all my sales staff with all the stores to improve sales.  Maximize all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.  Providing a professional and excellent level of customer service with existing and new customers.  Handle customer issues, resolution and communicate escalated issues to the Sales Manager  Supervise and monitor the sales chain starting from the item’s display ending by the after sale service to maintain company’s reputation.  Participate with the marketing department in setting-up the marketing and offers plans according to the year promotions.  Coordinate with the HR department by attending interviews for new staff hiring process. Senior Officer: Mashreq Bank-UAE  Feeding maintains and updates files in order to have the necessary information for effective investment decision.  Receiving and preparing the Credit Proposals to provide them to officers and updates the RMs accordingly.  Feeding details of missing, expired, waived and deferral in the database/system and generating reports thereof.
  • 3. Mobile: +97150-8747683 E-mail: fadidemian@hotmail.com  Prepare/generate Exception Report on monthly basis and send it to Marketing, Credit, Audit and Risk Review.  Responsible of issuing different types of letters like: LPO, NOC, Mortgage, Shares (Pledge and Release) in Arabic and English versions.  Solve problems that may arise in delays in processing and accurate reporting.  Reports problems / errors as soon as they occur to management.  Communicates with various areas in the Bank to enhance the working progression.  Responds promptly to inquiries of RMs via phone and email in order to provide effective customer service. Customer Service: CIB-Egypt  To promote selling all products and services to all customers and mainly focus on corporate sector. (Mortgage, Loans, Credit Cards, Liabilities and payroll)  Maintains a thorough and expert knowledge of our offering.  Meets with RMs and clients and present proposals.  Suggest investment ideas and products. Works on developing the products in coordination with the product specialists.  Handles the non-equity execution and, on a back-up basis, provides execution on equity markets.  To achieve the assigned financial and non-financial targets and successfully meet customers’ expectations.  Notify customer of new products and services and keep channel of communication.  Responds to inquiries of RMs via phone and email in order to provide effective customer service. Marketing Agent: UNILEVER-Egypt  Well trained in the marketing department In order to reach the goal of creating a relationship that holds value for customers and for the organization using the 4 P’s strategy.  Joined the advertising team to create a TV and Pamphlets advertising for products.  Developing a market research for launching a new product. Questionnaire is filled up using face-to-face interviews with customers. IT SKILLS  Operating systems: Windows 98/Me, 2000, XP and 2003.  Good knowledge in Microsoft Office and Windows, SharePoint, Microsoft Office Communicator, CRM and Microsoft Great Plains.  Microsoft end user applications:  MS FrontPage  DBMS: Oracle 8i engine & SQL 2005, 6i developer, Designer and MS-Access.  Analytical and statistical: SPSS statistical package. Graphics: Adobe-Photoshop.  Internet surfing and browsing. REFERENCES Will be available upon request. PERSONAL DETAILS Nationality : Egyptian Date of Birth : 10th September 1979 Marital Status : Married Visa Status : Employment Visa (Transferable) Driving License : UAE + Own Car Languages : English, French & Arabic