This document summarizes an online reputation management solution that helps businesses get more positive customer reviews online. It provides messaging tools to communicate with customers across channels. It also makes it easy for businesses to request and collect reviews on sites like Google and Facebook. The solution aggregates all reviews in one place and provides analytics on a business's online reputation compared to competitors. According to the document, using such a solution can increase a business's online reviews and revenue by an average of 6%.
4. 30% of consumers go to Google when
starting the car-buying process.
A dealership’s online presence is a
huge factor in this initial point in the
purchase journey.
12. Messaging
Platform
Webchat is designed for a
communication that’s convenient
for you and your customers.
Interact with customers at every
touchpoint, no matter the channel.
All of your messages from text,
Facebook Messenger, and Google
Click-to-Message come to one
inbox where you can respond
directly.
Answer
questions
Schedule
appointments
Send review
requests
Follow up with
customers via
SMS
15. Reviews
Fastest ways to get reviews online
We make it very easy for you to
collect customer-generated
reviews online on sites like
Google, Facebook, YellowPages
We aggregate all your reviews into
our platform to make it easy for
you to keep track of your online
reputation
Custom review
invitations
Pre-built
templates
Automate the
steps via SMS
CRM API
integrations
available
19. Analytics
Actionable insights about your online
reputation in one place
How you rank compared to your
competition
How your online reviews are growing
over time
How your employees are performing