Five Profiles for Finding Information - Abbreviated
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This document outlines 5 profiles for finding information in the workplace: 1) The Hunter Gatherer relies on searching tools and communities to find information externally. 2) The Worker Bee finds information through internal resources, colleagues, and productivity tools. 3) The Hive Tender curates and shares information within communities and resources. 4) The Librarian organizes information and makes it accessible to others. 5) The Supporter assists others in finding and using information through training and guidance.
Five Profiles for Finding Information - Abbreviated
- 1. Five Profiles for Finding Information in the Workplace 1 Copyright ©2007 Messagefirst, Inc. All rights reserved. These slides may not be reproduced w/o permission. messagefirst.com
- 2. 5 The Major Personas 2
- 3. The Hunter Gatherer 3
- 4. Do Te ma in ch no Kn o lo gy wle Kn dg ow e le Ex dg pe e In rie te nc e rn al Re se a 1 2 3 4 5 In rch T tra ne ool tS s ea rc Co m m Go h un og ity le Pa ge s Bl og s IM Em ai l Sh Ph o ar ed ne Dr ive s Co nf id en ce 1 2 3 4 5 & T Pr od rust uc tiv ity Co m m Re u so Th nit ur y e ce M Sou an ag rce em en t
- 5. The Worker Bee 5
- 6. Do Te ma in ch no Kn o lo gy wle Kn dg ow e le Ex dge pe rie In te nc e rn al Re se a 1 2 3 4 5 In rch T tra ne ool tS s ea rc Co m m Go h un og ity le Pa ge s Bl og s IM Em ai l Sh Ph on ar e ed Dr ive s Co nf id en ce 1 2 3 4 5 & T Pr od rust uc tiv ity Co m m Re u so Th nit ur y e ce M Sou an ag rce em en t
- 7. The Hive Tender 7
- 8. Do Te ma in ch no Kn o lo gy wle Kn dg ow e le Ex dge pe rie In te nc e rn al Re se a 1 2 3 4 5 In rch T tra ne ool tS s ea rc Co m m Go h un og ity le Pa ge s Bl og s IM Em ai l Sh Ph on ar e ed Dr ive s Co nf id en ce 1 2 3 4 5 & T Pr od rust uc tiv ity Co m m Re u so Th nit ur y e ce M Sou an ag rce em en t
- 9. The Librarian 9
- 10. Do Te ma in ch no Kn o lo gy wle K n dg ow e le Ex dge pe rie In te nc e rn al Re se a 1 2 3 4 5 In rch T tra ne ool tS s ea rc Co m m Go h un og ity le Pa ge s Bl og s IM Em ai l Sh Ph o ar ed ne Dr ive s Co nf id en ce 1 2 3 4 5 & T Pr od rust uc tiv ity Co m m Re u so Th nit ur y e ce M Sou an ag rce em en t
- 11. The Supporter 11
- 12. Do Te ma in ch no Kn o lo gy wle Kn dg ow e le Ex dge pe rie In te nc e rn al Re se a 1 2 3 4 5 In rch T tra ne ool tS s ea rc Co m m Go h un og ity le Pa ge s Bl og s IM Em ai l Sh Ph on ar e ed Dr ive s Co nf id en ce 1 2 3 4 5 & T Pr od rust uc tiv ity Co m m Re u so Th nit ur y e ce M Sou an ag rce em en t
- 13. What does all this mean? 13
- 14. ! The goal of 70% adoption of search was a bad goal. 14
- 15. ! People want to get closer to the source. Help them. 15
- 16. How do I know which one is the right one?” 16
- 17. ! Resident experts happen. Identify, acknowledge, and empower them. 17
- 19. ! Don’t design based on departmental silos. Take a goal-based activity-centered design approach. 19
- 20. ! You give them tools. Help them use the ones that work best for them. 20
- 21. ! Department pages are best for evergreen content. Don’t try and replace them with blogs. 21
- 22. ! Blogs are better for real-time and just-in-time content. Use it to your advantage. 22
- 23. ! Communities and social networks will happen. Use them wisely. 23
- 25. ! The collective knowledge of the masses is more powerful than any one expert. 25
- 26. ! Let them tag. Help them help you. And help others. 26
- 28. ! Help them make recommendations to others. 28
- 31. ! Let them build communities. 31
- 33. ! Identify experts and empower them to help. 33
- 35. ! Web 2.0 isn’t just for the Web. It’s a great way to find information in the workplace. 35
- 36. Todd Zaki Warfel todd@messagefirst.com (215) 825-7423 36 Copyright ©2007 Messagefirst, Inc. All rights reserved. These slides may not be reproduced w/o permission. messagefirst.com