This document discusses the foundations of social media. It outlines how social media utilizes a network mindset of connecting and collaborating rather than the traditional hierarchical model. The key characteristics of social media are that it is participatory, open, conversational, communal, and connected. It also presents 5 new rules for social media: 1) it operates within an attention economy, 2) be social, 3) add value, 4) be real, and 5) strengthen the network. The document emphasizes that social media is about people and relationships rather than technology.
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Foundations of Social Media For Arizona Leaders
1. THE FOUNDATIONS
OF SOCIAL MEDIA
Lisa Colton
Darim Online &
See3 Communications
lisa@see3.com
434.977.1170
6. Characteristics of Social Media
• Participatory: It blurs the line between producer and
consumer, media and audience.
• Open and Democratic: It encourages comments,
voting and sharing of information. For this reason it is
seen as authentic and trustworthy.
• Conversational: Two (or more) way conversation
rather than one-directional broadcast. Is personal,
specific, and engaging.
• Communal: Supports formation, growth & strength of
communities around a particular shared interest.
• Connected: Thrives on being connected, rather than
being territorial and proprietary.
7. 5 New Rules of the Game
Attention Economy
Be Social
Add Value
Be Real
Strengthen the Network
12. Social Content is Social Capital
• Social Capital is the
value of connections
between and among
nodes in social
networks.
• Content should be
newsworthy, unique,
controversial, timely
immediately useful
and/or funny.
• 12:1 ratio of adding
value.
19. Use Networks Smartly
Circle represents
current “community”,
Unaffiliated but strongly the tight(er) inner
connected. Prospects! network.
Affiliated, but not well
connected to the These are your
community as a whole. 80/20 people:
At risk for dropping Mavens and
dropping out at key moments, Connectors
& good focus for engagement. More effective at
Expanding our
Reach than the
“institution”.
In general, the thicker the interior network,
the stronger the community.
21. Smart Use of Social Media
1. PEOPLE: Identify audience(s)
2. OBJECTIVES goals and
– objectivesyou this audience?
What are
for
– goals? your audience’s
What are
3. these is the STRATEGY to reach
What
goals?
4. TECHNOLOGIES you’llof the
Determine the specifics
use.
Implement, measure, refine!